Experian Reviews

Updated 26 September 2014
Updated 26 September 2014
262 Reviews
2.9
262 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Brian Cassin
7 Ratings

Review Highlights

Pros
  • in some departments there is better work/life balance in others not so much (in 23 reviews)

  • Good benefits and vacation allotments (in 22 reviews)


Cons
  • Senior management does not take interest in mentoring subordinates (in 21 reviews)

  • Not enough work-life balance or work from home opportunities (they frown on it, it seems) (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Nice place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Developer  in  London, England (UK)
    Current Employee - Software Developer in London, England (UK)

    I have been working at Experian full-time for more than a year

    Pros

    Good culture, nice atmosphere to work.

    Cons

    Non competitive salary for London based area

    No opinion of CEO
  2.  

    So much missed potential, a lot of politics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Product Manager  in  London, England (UK)
    Current Employee - Senior Product Manager in London, England (UK)

    I have been working at Experian full-time for more than 3 years

    Pros

    - Reasonably good office in London
    - Work at FTSE100 company

    Cons

    - A lot of bureaucracy and red tape
    - A recent desire to be 'customer focussed' as a result of FCA regulation is not reflected in the core business model of their products
    - Controversial practices
    - Use of internal PR, many people are kept out of the loop
    - So many missed opportunities due to very slow decision making by management committees
    - Very bad meetings and emails culture - 90% of time spent in meetings, on calls and responding to largely pointless email

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Not flexible and to slow to adjust to changes in the industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Developer  in  Allen, TX (US)
    Current Employee - Senior Software Developer in Allen, TX (US)

    I have been working at Experian full-time for more than a year

    Pros

    in some departments there is better work/life balance in others not so much.

    Cons

    Do not count on the bonus if taking a new position. Management is asking newcomers for input however always turn it down. Company does not invest money in the new software and uses mostly freeware or old outdated versions that not compatible with new versions that is currently on the market.

    Advice to ManagementAdvice

    Invest in the new updated software, allocate budget for technical training, be more open to the suggestions that new hires bring with their experience from other companies - it will help you to keep the company on the decent level.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    A good start

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing  in  London, England (UK)
    Current Employee - Marketing in London, England (UK)

    I have been working at Experian full-time for more than a year

    Pros

    - This company is a great start for someone early on in their career.
    - As it is a FTSE 100 company you are working for the industry leader.
    - Good work/life balance.
    - Young teams if you want a young atmosphere, not many people 40+

    Cons

    - Not so great for senior managers over 35! Some senior managers are 26 for example. We have one 40+ year old in our greater team and she is extremely insecure because of how young everyone is.
    - You need to play the corporate game to get anywhere. Most senior managers are very defensive of their roles as there are talented people who are younger and up and coming.
    - Some managers don't let their team members shine

    Advice to ManagementAdvice

    - Don't let manager and senior managers take all of the credit for their team. From what most employees say, their manager doesn't do much compared to them.
    - Give every employee a voice and a chance to show their INDIVIDUAL achievements - not managers taking TEAM credit!

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Communications  in  Atlanta, GA (US)
    Former Employee - Marketing Communications in Atlanta, GA (US)

    I worked at Experian full-time for more than 8 years

    Pros

    People, pay, autonomy, work/life balance

    Cons

    High Pressure, lots of politics

    Advice to ManagementAdvice

    Trust your employees

    Recommends
    Positive Outlook
  7.  

    Ok company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Experian full-time for more than a year

    Pros

    Pay's well, depending on business unit good office culture, random perks and discounts.

    Cons

    You can get lost in the shuffle.

    Advice to ManagementAdvice

    Reduce waste, a lot of redundancy.

    No opinion of CEO
  8.  

    Great background and history - disappointing guidance into the future

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager
    Current Employee - Manager

    I have been working at Experian full-time for more than a year

    Pros

    Strong historically built brand that clients trust and respect.
    Very good decisioning automation platform PowerCurve - clients feedback tells it is the best platform in the market so far.
    Good expertise in analytics and business consultancy in people bearing the knowledge.
    Much attention to training communication and sales skills.

    Cons

    Transformation into a centralized company kills client-centricity, people legacy engagement. Dogmatic approach prevail. Lack of pragmatism that allows competitors win more often.
    Brand has been suffering distrust and unreliability attitude for 1-2 year steadily.
    Bureaucracy (decision making) is heavy and does not improve.
    Senior leadership is poor, strategy and company's identity and business model not clear and there are no activities seen at senior level to identify those - no clarity what the company is and where it goes.
    Payments lower than the market.

    Advice to ManagementAdvice

    Would be great to concentrate on determining the company's business model and the strategy. Be pragmatic.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    Project Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Project Manager  in  Costa Mesa, CA (US)
    Former Employee - Senior Project Manager in Costa Mesa, CA (US)

    I worked at Experian as a contractor for less than a year

    Pros

    Great co workers, everyone trying to do their best to complete projects on time. Good pay.

    Cons

    Burn out factory. Billion dollar company runs itself like a start up. Constant high pressure and extremely fast paced environment, every IT resources constantly overbooked on numerous projects, need for bargaining / horse trading on shared resources to get projects completed on time.

    Advice to ManagementAdvice

    Stress factory, employee burn out inevitable. Stop treating people like their replaceable no matter what and you might not see such a high turn over rate. Too many weekly 'emergency' issue fire drills, too many resources being poached off projects for emergency issues to successfully complete ongoing projects adequately.

    Doesn't Recommend
    Neutral Outlook
  10. 2 people found this helpful  

    From the envy to sweatshop

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian full-time for more than 5 years

    Pros

    Most work together for the common good but since the largest disruption in recent memory, it has not been the same place.

    Cons

    Work life balance does not exist, UK management mentality seem to be evermore prevalent and not for the better.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Attack of the Drones

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Experian for more than 3 years

    Pros

    1. Big name for CV (if that's even worth anything any more)

    otherwise none.

    Cons

    1. Talentless drones
    2. Wages relatively low, bonuses practically non-existent.
    3. Pigeonholed - most people get pidgeonholed in to single-skill or sometimes no-skill boring jobs.
    4. Slow train to nowhere - it's one of those places you spend 20 years trying to get somewhere by which time you're as useless as everyone else but have a manager title because all the good people moved on to better things and you were the last one left.
    5. Lots of red tape, slow to get anything done, takes weeks for trivial things, meetings about meetings
    6. Paper Architects - as bad as in banking they don't actually know how to do anything, literally one received an award for X years of service and it was painful to even watch him use Microsoft Office, extremely limited and narrow IT knowledge of the marketplace and technologies never mind how anything actually works.

    Advice to ManagementAdvice

    Pay more, hire fewer people, make sure each person is better quality.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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