Fidelity Investments

www.fidelity.com

Fidelity Investments Reviews

Updated 28 January 2015
Updated 28 January 2015
2,010 Reviews
3.6
2,010 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Fidelity Investments CEO Abby Johnson
Abby Johnson
89 Ratings

Review Highlights

Pros
  • Good work life balance with encouraging co-workers for the most part (in 166 reviews)

  • Great Benefits, Employee friendly, but sometimes overkill with thousands of policies (in 210 reviews)


Cons
  • Company expects all dedication to work with little regard to work/life balance (in 52 reviews)

  • Lot of high level (senior management) politics played in a dirty manner (in 70 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    System Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Analyst
    Former Employee - Systems Analyst

    I worked at Fidelity Investments full-time (less than a year)

    Pros

    Good working environment,work life balance, healthy and safe environment

    Cons

    Need to be more transparent on job roles.

    Advice to ManagementAdvice

    Need to be more transparent on job roles.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Excellent company overall

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Trader in Jacksonville, FL (US)
    Current Employee - Trader in Jacksonville, FL (US)

    I have been working at Fidelity Investments

    Pros

    Great atmosphere, no back-stabbing, everyone is very helpful. Low-pressure environment because you are paid based on customer satisfaction rather than commission. Good training program and lots of potential to move up in the company.

    Cons

    Relatively low pay for this position, company tends to be a bit overly conservative, company is hemorrhaging 401k customers so overall, the customer base is shrinking. Hold times can be atrocious.

    Advice to ManagementAdvice

    Hire more people and pay reps more to improve retention.

    Recommends
    Neutral Outlook
    Approves of CEO
  3. 3 people found this helpful  

    A Great Place to Start

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Full Trader in Denver, CO (US)
    Former Employee - Full Trader in Denver, CO (US)

    I worked at Fidelity Investments full-time (more than a year)

    Pros

    Series 7 & 63 are paid for and the training program is excellent, they are paying a lot of money to license you and really want you to pass.
    There are multiple shifts available to you which you bid for, and most people receive their first choice in shifts.
    Amazing, supportive co-workers.
    The best technology I have used in the Finance industry.
    401(k) matching is among the best in the industry, but annual salary is not competitive.
    Good work/life balance.
    Team outings each quarter.

    Cons

    The call volume is ridiculous, and you spend most of your time resetting passwords, even once you are on the full-trader gate.
    Fidelity talks a lot about career development, but team meetings and one-on-one coaching sessions with your manager are constantly canceled due to call volume. A manager cannot develop his/her employees without ever speaking with them.
    Even when you are promoted you do not get a raise, you get an increase in variable comp, and that is determined by whether you hit your metrics. You can get a "promotion" without ever getting a "raise".
    Management is hit-or-miss. I worked for a couple of amazing, hands-on managers who were very engaged with their teams. I also worked for a few managers that appeared to do nothing other than sit around and play games on their phones all day.
    A lot of push-back from different departments when you try to transfer calls.
    Metrics are constantly changing. What is important one quarter may be meaningless the next quarter. It makes it very difficult to try to establish a routine on your calls when you don't know what measurements your bonus will be based on.
    This is a call center job. Don't try to kid yourself, you will be on the phones 8 hrs/day. Unless you get a position in a branch, you will be on the phones, even if you are "promoted" to another role.

    Advice to ManagementAdvice

    Call center employees burn out, they need time off of the phones. Find a way to guarantee OPA at least once-a-week. There is nothing more frustrating than sitting at your desk with no calls in queue with OPA cancelled. Also, give actual raises for promotions. A rep working high net worth or premium should expect a bump in pay for being promoted from core.

    Recommends
    Positive Outlook
    Disapproves of CEO
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  5.  

    A relationship company that cares about employee development.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in Durham, NC (US)
    Current Employee - Director in Durham, NC (US)

    I have been working at Fidelity Investments full-time (more than a year)

    Pros

    There are very clear pathways to advancement. Fidelity really seems to take care of its employees. I heard when I first joined, and it seems to be true, that you can do your basic 9-5 and be fine. No one bats an eye. But if you go above and beyond, then you'll be rewarded with promotions & salary. Pays well with sizeable end-of-year and 401k bonuses. Benefits are good, 401k match is fantastic, as you would expect of a company that specializes in retirement plans. The only people I've seen be let go by the company really deserved it.

    Cons

    "Relationship company" means politics are everywhere, especially in middle management. Every decision is made by committee, which while great for consensus forming means that every decision takes 10x as long as it needs to be. Constant reorganizations.

    Advice to ManagementAdvice

    Reduce politics. Better definition in roles and responsibilities between business units.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great benefits, call center work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Guidance and Planning Consultant in Covington, KY (US)
    Former Employee - Guidance and Planning Consultant in Covington, KY (US)

    I worked at Fidelity Investments full-time (more than 3 years)

    Pros

    Excellent benefits, 401k match and profit sharing, employee health credits.

    Cons

    Call center environment, limited off-phone work.

    Recommends
    Positive Outlook
  7.  

    Great Experience with Lots of career advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate Systems Analyst in Cary, NC (US)
    Current Employee - Associate Systems Analyst in Cary, NC (US)

    I have been working at Fidelity Investments full-time (less than a year)

    Pros

    They provide an enormous amount of training and resources in order to advance career. Mentors and managers are very willing to help young associates.

    Cons

    Starting salaries a bit lower than median salaries for the locations where you'll work. Can be hard to manage quality if life.

    Advice to ManagementAdvice

    Continue putting the customer and employee first!

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great benefits package

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fidelity Investments

    Pros

    Good work/life balance, friendly colleagues, wonderful benefits

    Cons

    Poor raises that don't keep up with inflation

    Advice to ManagementAdvice

    Raises should keep up with the cost of living

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fidelity Investments

    Pros

    Work life balance, good supportive colleagues.

    Cons

    ok benefits cant say much

    Advice to ManagementAdvice

    none

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Great fast track for a hard worker!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fidelity Investments

    Pros

    Company invested great amount of time and money into developing their reps. Great work life balance for external roles with great flexibility. Benefits, Benefits and more Benefits!

    Cons

    You will hit the glass ceiling fast if your any good at what you do... Most people are happy in their role for a life time. So learn what you can and move on or stay and drink the Koolaid!

    Advice to ManagementAdvice

    Be more transparente! We know it roles down hill so just be real with your reps...

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Absolutely BEST Employer I have EVER worked for!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Westlake, TX (US)
    Current Employee - Anonymous Employee in Westlake, TX (US)

    I have been working at Fidelity Investments full-time (more than 3 years)

    Pros

    Superb management who are engaging and truly care about the future and current success of the employee. Very competitive compensation package including salary, bonus, profit sharing, retirement health funds, 401(k) match, education contribution match, fitness reimbursement, computer reimbursement, and MANY MANY more! Fidelity's health, dental, and life insurance offerings are PHENOMENAL!! Family type environment run by a family from the top down. Excellent opportunities to move globally and into other job types and businesses. Fidelity is a highly diversified corporation with abundant options. Depending upon the position, many teams offer flex-schedules, including working from home. Training is available in areas both inside and outside of the employee's current role enabling them to grow in areas they are interested in.

    Cons

    Interviewing can be challenging depending upon the role you are applying for. Also, if you do not have work experience or financial industry experience, it may be difficult to get your foot in the door.

    Advice to ManagementAdvice

    Offer opportunities to the outside to bring inexperienced individuals into the FABULOUS company that Fidelity is. (specifically recent high school graduates with a passion for learning, growth, developing, and finance)

    Recommends
    Positive Outlook
    Approves of CEO

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