Fiserv Reviews

Updated 29 August 2014
Updated 29 August 2014
1,010 Reviews

2.6
1,010 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Fiserv President, CEO, and Director Jeffery Yabuki
Jeffery Yabuki
655 Ratings

Review Highlights

Pros
  • Good work/life balance makes you tolerate more than you would at another place (in 54 reviews)

  • They allowed us to work from home (not sure if that is the case) (in 25 reviews)


Cons
  • Work-life balance is a challenge for many employees since this is a global company (in 18 reviews)

  • Very silo-ed work business units cause unnecessary red tape (in 37 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Old school oversized megalith

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous  in  Sydney
    Current Employee - Anonymous in Sydney

    I have been working at Fiserv full-time

    Pros

    No real supervision and can work from home when you want. Might be opportunity to transfer internally or internationally.

    Cons

    Pays below barley rate for product specialists and fir sales guys.
    Bureaucratic indifference but they pass off as being career oriented.

    Advice to ManagementAdvice

    Spend some of that $700M free cash on staff below VP level and reinvest in software

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Most admired company in the world....hate to see the least.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Fiserv full-time for more than 5 years

    Pros

    Work from home benefits, a number of good colleagues and some interesting projects from time to time.

    Cons

    No leadership,the current leadership team is only concerned about themselves and elitist. Poor pay compared to industry. Very very low level of engagement and consultation from leadership unless they have a kpi to meet. Products are expensive,inflexible and old with little to no investment in development. Only acquisition and integration of other companies to join the over 100 companies that have been bought.

    Advice to ManagementAdvice

    Plenty but there isn't a point providing feedback anymore as nothing is ever actioned or changed. And no one is interested in feedback anyway. Just ticking a box.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    Organisational Mayhem

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Program Manager  in  Sydney
    Former Employee - Program Manager in Sydney

    I worked at Fiserv as a contractor for less than a year

    Pros

    Very little to none as a contractor

    Cons

    Worked for 4 months delivering an online banking platform. when I arrive the project was 2 and half years behind schedule, 25 million over budget. A project director who was overwhelmed and more interested in padding his career than taking care of those he brought in to help him. Ridiculously long hours, people engaged in jobs they have no ability or skills to deliver, bullied and unrealistic dead lines. Low morale and a robbing Paul to pay Peter. being associated with this organisation can irreparable damage your credibility

    Advice to ManagementAdvice

    Try mastering what it takes to deliver a program rather than chasing the business at all cost. manage the risk and never under-estimate what it takes to deliver. stop paying lip service to the customers and understand the stress levels applied to your staff

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Poor Management, US centric

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fiserv as a contractor for less than a year

    Pros

    Established clientele, some great projects

    Cons

    Terrible work culture, worst knowledge sharing Enterprise I have worked in (Esp. in some of their large programs in Australia implementing Corrillian Online Banking)
    Poor estimation, causing burn outs, long hours and weekend work with no compensation
    Management seems to have not as much as a clue on how to run its business profitably or to embrace change
    Traditional cheque and payment processing company mentality
    No large enterprise project management capability
    Architecture, Technology capabilities are poor
    Hires and fires great people very often

    Advice to ManagementAdvice

    Must focus on establishing good work culture, and nurturing your employees bottom-up

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Plain

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate Software Engineer  in  Delhi (India)
    Former Employee - Associate Software Engineer in Delhi (India)

    I worked at Fiserv full-time for less than a year

    Pros

    culture, attitude, employees, compensation, openness

    Cons

    cant say anything bad about the company

    Advice to ManagementAdvice

    Focus on your core resource i.e. people

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    one long meh.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Systems Analyst  in  Hillsboro, OR (US)
    Current Employee - Business Systems Analyst in Hillsboro, OR (US)

    I have been working at Fiserv full-time for more than 5 years

    Pros

    If you are in the right group you can work from home.
    8 out of 10 managers are great!

    Cons

    Still acts as a holding company and not as an operating company.
    You won't ever see a viral video when the CEO announces his departure.

    Advice to ManagementAdvice

    Make pay and people a priority.
    Develop and internal recruiting tool rather hiring from the outside.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    Good Place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - SSA  in  India, TN (US)
    Former Employee - SSA in India, TN (US)

    I worked at Fiserv full-time for more than 3 years

    Pros

    positive work place environment,lot of learning on new technology,Product development experince

    Cons

    nothing,WLB could be improved,Food is not good, BIG NO to non-veg at cafeteria

    Advice to ManagementAdvice

    nothing

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Working Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fiserv full-time for more than 3 years

    Pros

    Work life balance, good hike on joining

    Cons

    lot many processes need to follow

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    BANK OF AMERICA BILL PAY PHONE REP

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Hickory, NC (US)
    Former Employee - Customer Service Representative in Hickory, NC (US)

    I worked at Fiserv full-time for more than 3 years

    Pros

    They were very understanding about me having n g to be out due to migraines. Supervisor recommended I get FLMA for it which I did not realize I could do. Good 401k and stock buy in at company.

    Cons

    While insurance starts your first day there you have to pay the deductible before it really kicks in. They do give you some money to help with this but still deductible is $ 3,500.00. I don't have that just lying around.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Best work life balance ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tech Lead  in  Pune (India)
    Current Employee - Tech Lead in Pune (India)

    I have been working at Fiserv full-time for more than 5 years

    Pros

    Best work life balance,excellent leave policy , 1 year LOA policy, Good for people in process areas, very good HR policies, Hike for performers

    Cons

    Lacks work in cutting edge technology. You may become lazy with time as there is less work here.:) May face crises because of over emphasis on process.

    Advice to ManagementAdvice

    Try to retain good people. Reduce emphasis on process and increase on technology. More involvement with technical people

    Recommends
    Neutral Outlook
    No opinion of CEO

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