Fiserv Reviews

Updated 26 September 2014
Updated 26 September 2014
833 Reviews
2.6
833 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Fiserv President, CEO, and Director Jeffery Yabuki
Jeffery Yabuki
522 Ratings

Review Highlights

Pros
  • The work-life balance was exactly what I was looking for--40 hour work week (in 67 reviews)

  • Current technologies with the option to work from home with manager approval (in 29 reviews)


Cons
  • Work-life balance is a challenge for many employees since this is a global company (in 22 reviews)

  • It's all about trying to meet NOP just so that senior management can get their bonuses (in 40 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Old school oversized megalith

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous  in  Sydney
    Current Employee - Anonymous in Sydney

    I have been working at Fiserv full-time

    Pros

    No real supervision and can work from home when you want. Might be opportunity to transfer internally or internationally.

    Cons

    Pays below barley rate for product specialists and fir sales guys.
    Bureaucratic indifference but they pass off as being career oriented.

    Advice to ManagementAdvice

    Spend some of that $700M free cash on staff below VP level and reinvest in software

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Most admired company in the world....hate to see the least.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Fiserv full-time for more than 5 years

    Pros

    Work from home benefits, a number of good colleagues and some interesting projects from time to time.

    Cons

    No leadership,the current leadership team is only concerned about themselves and elitist. Poor pay compared to industry. Very very low level of engagement and consultation from leadership unless they have a kpi to meet. Products are expensive,inflexible and old with little to no investment in development. Only acquisition and integration of other companies to join the over 100 companies that have been bought.

    Advice to ManagementAdvice

    Plenty but there isn't a point providing feedback anymore as nothing is ever actioned or changed. And no one is interested in feedback anyway. Just ticking a box.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    Organisational Mayhem

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Program Manager  in  Sydney
    Former Employee - Program Manager in Sydney

    I worked at Fiserv as a contractor for less than a year

    Pros

    Very little to none as a contractor

    Cons

    Worked for 4 months delivering an online banking platform. when I arrive the project was 2 and half years behind schedule, 25 million over budget. A project director who was overwhelmed and more interested in padding his career than taking care of those he brought in to help him. Ridiculously long hours, people engaged in jobs they have no ability or skills to deliver, bullied and unrealistic dead lines. Low morale and a robbing Paul to pay Peter. being associated with this organisation can irreparable damage your credibility

    Advice to ManagementAdvice

    Try mastering what it takes to deliver a program rather than chasing the business at all cost. manage the risk and never under-estimate what it takes to deliver. stop paying lip service to the customers and understand the stress levels applied to your staff

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Poor Management, US centric

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fiserv as a contractor for less than a year

    Pros

    Established clientele, some great projects

    Cons

    Terrible work culture, worst knowledge sharing Enterprise I have worked in (Esp. in some of their large programs in Australia implementing Corrillian Online Banking)
    Poor estimation, causing burn outs, long hours and weekend work with no compensation
    Management seems to have not as much as a clue on how to run its business profitably or to embrace change
    Traditional cheque and payment processing company mentality
    No large enterprise project management capability
    Architecture, Technology capabilities are poor
    Hires and fires great people very often

    Advice to ManagementAdvice

    Must focus on establishing good work culture, and nurturing your employees bottom-up

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Work culture is good, working model in my project isn't great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Quality Assurance Analyst  in  Warren, NJ (US)
    Current Employee - Software Quality Assurance Analyst in Warren, NJ (US)

    I have been working at Fiserv full-time for more than a year

    Pros

    Work culture, work from home facility, trust in employees, facilities.

    Cons

    Offshore model, less mature project management, not great policies, work-personal life imbalance

    Recommends
    Negative Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    One of the better jobs out there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager
    Current Employee - Project Manager

    I have been working at Fiserv full-time for more than a year

    Pros

    First - their pay scale is very competitive, they pay at market rate or above. Lots of other benefits as well - relaxed dress code, salaried employees can decide their own schedule, lots of training opportunities. Work-life balance is good, with working from home an option at least once a week for most employees. Recently, there has been more focus on career building for associates, which has been great! Talented people actually get promoted and rewarded.

    Cons

    Management expects hard work. If you suck at your job you won't get far in this company. But really that's a Pro for the rest of the people that DO work hard.

    Advice to ManagementAdvice

    The initiative to increase communication from upper management to associates has been great - keep it up!

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Love work at Fiserv

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Delivery
    Current Employee - Delivery

    I have been working at Fiserv full-time for more than 10 years

    Pros

    Always new things to learn and do if you want to grow. Great people to work with and never bored

    Cons

    Limited salary increases and compensation with market

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Fiserv is a progressive company, up to date on most HR practices.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fiserv for more than a year

    Pros

    Stable work environment, nice atmosphere.

    Cons

    PTO and telecommuting policies are still a bit conservative for the 3-10 year employees.

    Advice to ManagementAdvice

    Offer tele-commuting, it is a huge cost saver!

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Overall Experience is good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer  in  Pune (India)
    Current Employee - Software Engineer in Pune (India)

    I have been working at Fiserv full-time for more than a year

    Pros

    Company values and vision is good.Work culture is very healthy as well as professional

    Cons

    To much process . Management is not that much good as a cmmi level company have.

    Advice to ManagementAdvice

    Improve process so that developer can more focus on quality development

    Recommends
    Positive Outlook
  11.  

    Well Fiserv is a great company to work with.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer  in  Noida (India)
    Current Employee - Software Engineer in Noida (India)

    I have been working at Fiserv full-time for more than 3 years

    Pros

    Very nice external trainings are conducted monthly. Good infra and work culture. Salary at par with industry standards Nice leave policy. Don't fire people except in extreme cases. Flexi timings.

    Cons

    Your fate depends on the projects and managers you are allocated to.Using outdated technologies. Very little learning. Appraisal is not good. `People are different levels are doing same job but getting way different salaries.

    Advice to ManagementAdvice

    Bring some normalization. Offer better appraisal to employees who have been working long time with you rather than hiring from outside at enormous packages.

    Recommends
    Approves of CEO

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