Fiserv Reviews

Updated 22 October 2014
Updated 22 October 2014
852 Reviews
2.6
852 Reviews
Rating Trends

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Fiserv President, CEO, and Director Jeffery Yabuki
Jeffery Yabuki
529 Ratings

Review Highlights

Pros
  • The work-life balance was exactly what I was looking for--40 hour work week (in 68 reviews)

  • Current technologies with the option to work from home with manager approval (in 31 reviews)


Cons
  • Work-life balance is a challenge for many employees since this is a global company (in 22 reviews)

  • It's all about trying to meet NOP just so that senior management can get their bonuses (in 41 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Old school oversized megalith

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous in Sydney
    Current Employee - Anonymous in Sydney

    I have been working at Fiserv full-time

    Pros

    No real supervision and can work from home when you want. Might be opportunity to transfer internally or internationally.

    Cons

    Pays below barley rate for product specialists and fir sales guys.
    Bureaucratic indifference but they pass off as being career oriented.

    Advice to ManagementAdvice

    Spend some of that $700M free cash on staff below VP level and reinvest in software

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Most admired company in the world....hate to see the least.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Fiserv full-time (more than 5 years)

    Pros

    Work from home benefits, a number of good colleagues and some interesting projects from time to time.

    Cons

    No leadership,the current leadership team is only concerned about themselves and elitist. Poor pay compared to industry. Very very low level of engagement and consultation from leadership unless they have a kpi to meet. Products are expensive,inflexible and old with little to no investment in development. Only acquisition and integration of other companies to join the over 100 companies that have been bought.

    Advice to ManagementAdvice

    Plenty but there isn't a point providing feedback anymore as nothing is ever actioned or changed. And no one is interested in feedback anyway. Just ticking a box.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    Organisational Mayhem

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Program Manager in Sydney
    Former Employee - Program Manager in Sydney

    I worked at Fiserv as a contractor (less than an year)

    Pros

    Very little to none as a contractor

    Cons

    Worked for 4 months delivering an online banking platform. when I arrive the project was 2 and half years behind schedule, 25 million over budget. A project director who was overwhelmed and more interested in padding his career than taking care of those he brought in to help him. Ridiculously long hours, people engaged in jobs they have no ability or skills to deliver, bullied and unrealistic dead lines. Low morale and a robbing Paul to pay Peter. being associated with this organisation can irreparable damage your credibility

    Advice to ManagementAdvice

    Try mastering what it takes to deliver a program rather than chasing the business at all cost. manage the risk and never under-estimate what it takes to deliver. stop paying lip service to the customers and understand the stress levels applied to your staff

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Poor Management, US centric

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fiserv as a contractor (less than an year)

    Pros

    Established clientele, some great projects

    Cons

    Terrible work culture, worst knowledge sharing Enterprise I have worked in (Esp. in some of their large programs in Australia implementing Corrillian Online Banking)
    Poor estimation, causing burn outs, long hours and weekend work with no compensation
    Management seems to have not as much as a clue on how to run its business profitably or to embrace change
    Traditional cheque and payment processing company mentality
    No large enterprise project management capability
    Architecture, Technology capabilities are poor
    Hires and fires great people very often

    Advice to ManagementAdvice

    Must focus on establishing good work culture, and nurturing your employees bottom-up

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Not terrible. Has issues that should be addressed.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Analyst in Phoenix, AZ (US)
    Former Employee - Technical Support Analyst in Phoenix, AZ (US)

    I worked at Fiserv full-time (more than 10 years)

    Pros

    Other than medical, the benefits are very good. Tuition reimbursement, cafeteria allowance, good PTO, wfh if you're in the right group. Stable, secure. Decent pay Good coworkers. Intelligent managers (at least mine were).

    Cons

    Medical benefits are bad. HDHP w/HSA. They say it's the industry standard. So why not be a leader and provide good health benefits instead of being one of the crowd? Lack of opportunities and training. Culture can be a little unprofessional. CEO can be a jerk during town hall meetings. Someone needs to tell him to stop threatening to fire you. Even as a joke. And stop withy the stand up routines.

    Advice to ManagementAdvice

    - Better health benefits
    - better training opportunities
    - allow for advancement
    - encourage career growth.

    No opinion of CEO
  7.  

    Good people, decent pay for this area.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Fiserv Employee in Sioux Falls, SD (US)
    Current Employee - Fiserv Employee in Sioux Falls, SD (US)

    I have been working at Fiserv full-time (more than 8 years)

    Pros

    Stability, good employees, good place for employees with families.

    Cons

    Raises are few and far between. Willing to let other companies steal good employees rather than pay just a little more. Management tends to take advantage, but what job doesn't have this.

    Advice to ManagementAdvice

    It takes a long time to learn any position at Fiserv, don't be so willing to let good employees jump ship for a little amount of money.

    Recommends
    Positive Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Fiserv has been an adventure so far..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Service Representative in Oklahoma City, OK (US)
    Current Employee - Client Service Representative in Oklahoma City, OK (US)

    I have been working at Fiserv full-time (more than an year)

    Pros

    They have great benefits and the salary is pretty decent for an entry level job.

    Cons

    The department that I work in, is grossly under staffed and it causes the rest of the team to work that much harder.

    Advice to ManagementAdvice

    The management could not micro-manage as much. The team knows what needs to be done and doesn't need to be told from managers half a country away.

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Love working for Fiserv!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fiserv full-time

    Pros

    Great work life balance ( work from home), great culture, very stable company, leader in the industry!

    Cons

    Don't have anything negative, have worked here for 12 years and would definitley recomend!

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Nice place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer in Pune (India)
    Current Employee - Senior Software Engineer in Pune (India)

    I have been working at Fiserv full-time (more than an year)

    Pros

    - Good salary

    - Work environment

    - Balanced life

    - HR Policies

    Cons

    - Less onsite opportunity

    - Poor management

    Recommends
  11.  

    Growing company

    Former Employee - Anonymous Employee in Brookfield, WI (US)
    Former Employee - Anonymous Employee in Brookfield, WI (US)

    I worked at Fiserv as a contractor (less than an year)

    Pros

    Company was expanding and growing, so a big emphasis on aligning after acquisitions. Strong financials.

    Cons

    Outside the city - prefer working in the heart of downtown, but otherwise great facilities and campus and easy freeway access.

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