Fiserv Reviews

Updated 15 September 2014
Updated 15 September 2014
822 Reviews
2.6
822 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Fiserv President, CEO, and Director Jeffery Yabuki
Jeffery Yabuki
514 Ratings

Review Highlights

Pros
  • Good work/life balance makes you tolerate more than you would at another place (in 54 reviews)

  • They allowed us to work from home (not sure if that is the case) (in 25 reviews)


Cons
  • Work-life balance is a challenge for many employees since this is a global company (in 18 reviews)

  • Very silo-ed work business units cause unnecessary red tape (in 37 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Old school oversized megalith

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous  in  Sydney
    Current Employee - Anonymous in Sydney

    I have been working at Fiserv full-time

    Pros

    No real supervision and can work from home when you want. Might be opportunity to transfer internally or internationally.

    Cons

    Pays below barley rate for product specialists and fir sales guys.
    Bureaucratic indifference but they pass off as being career oriented.

    Advice to ManagementAdvice

    Spend some of that $700M free cash on staff below VP level and reinvest in software

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Most admired company in the world....hate to see the least.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Fiserv full-time for more than 5 years

    Pros

    Work from home benefits, a number of good colleagues and some interesting projects from time to time.

    Cons

    No leadership,the current leadership team is only concerned about themselves and elitist. Poor pay compared to industry. Very very low level of engagement and consultation from leadership unless they have a kpi to meet. Products are expensive,inflexible and old with little to no investment in development. Only acquisition and integration of other companies to join the over 100 companies that have been bought.

    Advice to ManagementAdvice

    Plenty but there isn't a point providing feedback anymore as nothing is ever actioned or changed. And no one is interested in feedback anyway. Just ticking a box.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    Organisational Mayhem

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Program Manager  in  Sydney
    Former Employee - Program Manager in Sydney

    I worked at Fiserv as a contractor for less than a year

    Pros

    Very little to none as a contractor

    Cons

    Worked for 4 months delivering an online banking platform. when I arrive the project was 2 and half years behind schedule, 25 million over budget. A project director who was overwhelmed and more interested in padding his career than taking care of those he brought in to help him. Ridiculously long hours, people engaged in jobs they have no ability or skills to deliver, bullied and unrealistic dead lines. Low morale and a robbing Paul to pay Peter. being associated with this organisation can irreparable damage your credibility

    Advice to ManagementAdvice

    Try mastering what it takes to deliver a program rather than chasing the business at all cost. manage the risk and never under-estimate what it takes to deliver. stop paying lip service to the customers and understand the stress levels applied to your staff

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Poor Management, US centric

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fiserv as a contractor for less than a year

    Pros

    Established clientele, some great projects

    Cons

    Terrible work culture, worst knowledge sharing Enterprise I have worked in (Esp. in some of their large programs in Australia implementing Corrillian Online Banking)
    Poor estimation, causing burn outs, long hours and weekend work with no compensation
    Management seems to have not as much as a clue on how to run its business profitably or to embrace change
    Traditional cheque and payment processing company mentality
    No large enterprise project management capability
    Architecture, Technology capabilities are poor
    Hires and fires great people very often

    Advice to ManagementAdvice

    Must focus on establishing good work culture, and nurturing your employees bottom-up

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    One of the better jobs out there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager
    Current Employee - Project Manager

    I have been working at Fiserv full-time for more than a year

    Pros

    First - their pay scale is very competitive, they pay at market rate or above. Lots of other benefits as well - relaxed dress code, salaried employees can decide their own schedule, lots of training opportunities. Work-life balance is good, with working from home an option at least once a week for most employees. Recently, there has been more focus on career building for associates, which has been great! Talented people actually get promoted and rewarded.

    Cons

    Management expects hard work. If you suck at your job you won't get far in this company. But really that's a Pro for the rest of the people that DO work hard.

    Advice to ManagementAdvice

    The initiative to increase communication from upper management to associates has been great - keep it up!

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Love work at Fiserv

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Delivery
    Current Employee - Delivery

    I have been working at Fiserv full-time for more than 10 years

    Pros

    Always new things to learn and do if you want to grow. Great people to work with and never bored

    Cons

    Limited salary increases and compensation with market

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Career at Fiserv

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Project Manager  in  Noida (India)
    Current Employee - Senior Project Manager in Noida (India)

    I have been working at Fiserv full-time for more than 8 years

    Pros

    Work life balance, Technology savvy, strong project management

    Cons

    Complete breakdown between US and India management, Less monitoring by US management puts lot of additional pressure on Indian management, HR practices are worse

    Advice to ManagementAdvice

    Bridge US and India management gaps

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Good Work Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer
    Current Employee - Software Engineer

    I have been working at Fiserv full-time for more than 8 years

    Pros

    Opportunities, people, company values, leadership, proactive

    Cons

    Multiple locations, client support, office

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Fiserv, SourceOne Pittsburgh Division

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Customer Service Representative  in  Pittsburgh, PA (US)
    Former Employee - Senior Customer Service Representative in Pittsburgh, PA (US)

    I worked at Fiserv full-time for more than 10 years

    Pros

    The Pittsburgh division has a good working environment, helpful colleagues that truly work as a team and quality products for our financial clients. Current technologies with the option to work from home with manager approval. Great interaction with all other business units and your manager lets you do your job (No Micro-managing). Management does meet with every employee one on one so they are aware of your projects. Great communication and respect.

    Cons

    (Fiserv acquired Financial Accounting Services in 1989)
    Regretfully Fiserv Corporate decided to consolidate certain divisions and the Pittsburgh center was shut down in 2014. Fiserv does have centers located throughout the United States as well as worldwide; however, I’m unable to comment on those divisions.

    Advice to ManagementAdvice

    Value your employees because they made the company who you are now.

    If you ever get the chance to hire an employee who worked for the Fiserv Pittsburgh Company, then do it, they’ll make an excellent addition to your organization.

    Recommends
    Neutral Outlook
  11.  

    NIce place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer  in  Pune (India)
    Current Employee - Senior Software Engineer in Pune (India)

    I have been working at Fiserv full-time for more than 3 years

    Pros

    1. Good work life balance with no strict monitoring on duration of stay in office
    2. Good training programs across domain, technical and process areas
    3. Office environment pretty relaxed with no strict dress code policy, frequent employee engagement events etc

    Cons

    1. Salary hikes can be better - depends on the project though
    2. Onsite opportunities can be better for certain projects, although several people have been onsite more than once.

    Recommends
    Positive Outlook
    No opinion of CEO

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