Fiserv

www.fiserv.com

Fiserv Reviews

Updated 31 January 2015
Updated 31 January 2015
934 Reviews
2.7
934 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Fiserv President, CEO, and Director Jeffery Yabuki
Jeffery Yabuki
560 Ratings

Review Highlights

Pros
  • The work-life balance was exactly what I was looking for--40 hour work week (in 72 reviews)

  • Current technologies with the option to work from home with manager approval (in 35 reviews)


Cons
  • Work-life balance is a challenge for many employees since this is a global company (in 23 reviews)

  • It's all about trying to meet NOP just so that senior management can get their bonuses (in 41 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. Featured Review

     

    Fortune Most Admired Company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Managet in Indianapolis, IN (US)
    Current Employee - Managet in Indianapolis, IN (US)

    I have been working at Fiserv full-time (more than 10 years)

    Pros

    Financial performance, opportunity and a transparent approach for customers. Opportunity comes as fast as you can handle it. Well run organization with outstanding solutions.

    Cons

    Not sexy, but just wait! Lot of moving parts that don't always work great together. Better than any of my previous employers.

    Advice to ManagementAdvice

    Better communications with all staff on a regular basis.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Old school oversized megalith

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous in Sydney
    Current Employee - Anonymous in Sydney

    I have been working at Fiserv full-time

    Pros

    No real supervision and can work from home when you want. Might be opportunity to transfer internally or internationally.

    Cons

    Pays below barley rate for product specialists and fir sales guys.
    Bureaucratic indifference but they pass off as being career oriented.

    Advice to ManagementAdvice

    Spend some of that $700M free cash on staff below VP level and reinvest in software

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 2 people found this helpful  

    Most admired company in the world....hate to see the least.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Fiserv full-time (more than 5 years)

    Pros

    Work from home benefits, a number of good colleagues and some interesting projects from time to time.

    Cons

    No leadership,the current leadership team is only concerned about themselves and elitist. Poor pay compared to industry. Very very low level of engagement and consultation from leadership unless they have a kpi to meet. Products are expensive,inflexible and old with little to no investment in development. Only acquisition and integration of other companies to join the over 100 companies that have been bought.

    Advice to ManagementAdvice

    Plenty but there isn't a point providing feedback anymore as nothing is ever actioned or changed. And no one is interested in feedback anyway. Just ticking a box.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 3 people found this helpful  

    Organisational Mayhem

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Program Manager in Sydney
    Former Employee - Program Manager in Sydney

    I worked at Fiserv as a contractor (less than a year)

    Pros

    Very little to none as a contractor

    Cons

    Worked for 4 months delivering an online banking platform. when I arrive the project was 2 and half years behind schedule, 25 million over budget. A project director who was overwhelmed and more interested in padding his career than taking care of those he brought in to help him. Ridiculously long hours, people engaged in jobs they have no ability or skills to deliver, bullied and unrealistic dead lines. Low morale and a robbing Paul to pay Peter. being associated with this organisation can irreparable damage your credibility

    Advice to ManagementAdvice

    Try mastering what it takes to deliver a program rather than chasing the business at all cost. manage the risk and never under-estimate what it takes to deliver. stop paying lip service to the customers and understand the stress levels applied to your staff

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Poor Management, US centric

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fiserv as a contractor (less than a year)

    Pros

    Established clientele, some great projects

    Cons

    Terrible work culture, worst knowledge sharing Enterprise I have worked in (Esp. in some of their large programs in Australia implementing Corrillian Online Banking)
    Poor estimation, causing burn outs, long hours and weekend work with no compensation
    Management seems to have not as much as a clue on how to run its business profitably or to embrace change
    Traditional cheque and payment processing company mentality
    No large enterprise project management capability
    Architecture, Technology capabilities are poor
    Hires and fires great people very often

    Advice to ManagementAdvice

    Must focus on establishing good work culture, and nurturing your employees bottom-up

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Great Company to work for with exciting changes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fiserv full-time (more than 10 years)

    Pros

    The Senior Leaders have a clear vision on where we need to go. The company has made a tremendous investment in associates over the past several years in personal development programs. The stock purchase plan is unbelievable

    Cons

    The vision from senior management still needs to make it through the organization, there is still silo's that need to come along with the change.

    Advice to ManagementAdvice

    Keep the change coming, making huge strides

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fiserv

    Pros

    Work Life Balance
    Good Domains

    Cons

    Max team divided in Noida and Pune

  9.  

    Great company not realizing full potential

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Sales Executive in Milwaukee, WI (US)
    Current Employee - Senior Sales Executive in Milwaukee, WI (US)

    I have been working at Fiserv full-time (more than 10 years)

    Pros

    Great company for sales professional to grow a lifetime career. Unlimited potential for growth due to large in house client base that limits the necessity of cold calling for new prospects. Outstanding benefits with 401K, company match and numerous options like HSA and wellness programs.

    Cons

    Company culture is both a benefit and drawback. The company preaches to their employees that they have to appear as "one". This initiative is due to the way the company as formed over the years with hundreds of acquisitions. The culture clash had had success but the forward momentum is slow due to non-adopters who protect their turf to the detriment of their co workers. Consistent enforcement of company values have caused harm to career growth in sales that lead to talented employees leaving for greener pastures.

    Advice to ManagementAdvice

    Walk the walk as well as you talk. Company values should be more than a slogan. Improve communication and transparency when there are conflicts between business units.

    Recommends
    Neutral Outlook
  10.  

    General Motors of Financial Services....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Fiserv full-time (more than 10 years)

    Pros

    Very solid company and if you are in the right role. Often a job for life for people

    Seem to be trying hard to move thru the silo'd bureacracy

    Cons

    Very negative feedback oriented organization. Can be very good if you are motivated by that as I am) but might be challenging for some/many.

    Massive organization with huge silos between divisions. Company is working hard to break down these history walls but any movement across division on product boundaries is next to impossible. I was sucked into Fiserv via an acquisition

    Generally boring products and boring technologies targeted to the mass market.

  11. 1 person found this helpful  

    Not Very Supportive

    Former Employee - Project Manager in Norcross, GA (US)
    Former Employee - Project Manager in Norcross, GA (US)

    I worked at Fiserv as a contractor (more than a year)

    Pros

    Can learn openly as there are lots of opportunities to wear many hats in IT Project Management

    Cons

    Very High Turnover, and very little Management development or support.

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