Forrester Research

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Forrester Research Reviews

Updated 15 August 2014
Updated 15 August 2014
277 Reviews

3.7
277 Reviews
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Forrester Research Chairman, President, and CEO George F. Colony
George F. Colony
217 Ratings

Review Highlights

Pros
  • The work-life balance at Forrester is really refreshing and strongly encouraged (in 31 reviews)

  • Really smart people and has a great place in the market (in 42 reviews)


Cons
  • Pay is on the lower side, but work/life balance and culture make up for it (in 12 reviews)

  • There is a hesitence to speak the truth to senior management (in 15 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Great Company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Director  in  Cambridge, MA (US)
    Former Employee - Sales Director in Cambridge, MA (US)

    I worked at Forrester Research full-time for more than 10 years

    Pros

    Great Product, fantastic people, great work/life balance. Very smart and passionate people work there. They allow folks to grow and try new things which is great for younger folks just starting out.

    Cons

    Senior Management a bit disconnected, and the office location is dismal. The office building internally is beautiful, but it is in the middle of a field without access to anything without use of a car. Also, there has been a bit of transition happening lately, so much changeover in employees.

    Advice to ManagementAdvice

    Been doing things the same way for many years, need a bit more innovation.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Good company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager  in  New Delhi (India)
    Current Employee - Account Manager in New Delhi (India)

    I have been working at Forrester Research full-time for more than a year

    Pros

    Great culture, and transparent commission structure

    Cons

    Need to have a focused India Strategy

    Advice to ManagementAdvice

    Continue to empower your employees

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Good company to work for out of college.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Research Associate  in  Cambridge, MA (US)
    Current Employee - Research Associate in Cambridge, MA (US)

    I have been working at Forrester Research full-time for more than a year

    Pros

    Good work life balance, ability to work from home.

    Cons

    Management could be a little more interactive.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Buzzing atmosphere, but maybe not for technology roles.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Solutions Architect  in  Cambridge, MA (US)
    Current Employee - Business Solutions Architect in Cambridge, MA (US)

    I have been working at Forrester Research full-time for more than a year

    Pros

    You'll be surrounded by smart people. It's always interesting to talk to colleagues. Management is very open and collaborative. You never feel in the dark about what's going on in the organization. Free access to read research - you'll be on top of all the market trends before they even happen. Organizational changes often to meet market needs so they're unlikely to ever get caught behind the times. Forrester lives in the future.

    Cons

    No path to promotion for technical roles. Work is not challenging. Pay is less than average.

    Recommends
    Approves of CEO
  6.  

    A good reputable company but sales pressure can be overbearing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Director  in  Amsterdam (Netherlands)
    Former Employee - Sales Director in Amsterdam (Netherlands)

    I worked at Forrester Research full-time for more than 3 years

    Pros

    You get to work with very smart, educated, and dedicated colleagues who have strong opinions but sincerely want to hear and discuss yours. There's a good camaraderie amongst employees who are, in general, very good, solid individuals. The amount, type, and quality of sales training was impressive. Overall, Forrester is an ethical company and is the least political one I've worked for. Its unbiased research provides good value to customers at a fair price.

    Cons

    Sales is a tough slog. The sales pressure is endless with no downtime. Sales persons are saddled with a lot of sales admin as the company is very lean and doesn't believe in assistants. There's a frequent turnover in sales people. In order to make their quotas, the majority of analysts take on only paid consulting engagements and have to ignore joint visits with sales to help win over potentially lucrative prospects. This puts a significant burden on the sales team and contributes to a high lost opportunity cost especially in developing markets. The company is conservative and risk-adverse whereby policy can oftentimes trump common business sense.

    Recommends
  7.  

    Great Company and very smart people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Advisor  in  Dallas, TX (US)
    Current Employee - Senior Advisor in Dallas, TX (US)

    I have been working at Forrester Research full-time for more than 8 years

    Pros

    Forrester has been a great place for me to work at. Great work / life balance. It's a place you can feel welcome

    Cons

    The career path is not an easy one. Once you move from an associate to a senior individual contributor, it's hard to move over.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Associate account executive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate Account Executive  in  Paris (France)
    Former Employee - Associate Account Executive in Paris (France)

    I worked at Forrester Research full-time for more than 3 years

    Pros

    Good people / good knowledge. Best place to look at multiple topics and find those you like for your next move /

    Cons

    Evolution is limited and no one is following your career path / constant change in the org. And strategy / commission and role have evolved strangely in the past year. /

    Advice to ManagementAdvice

    Be more aware of your people, look and listen at them if not they will leave soon enough.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    It will change your life...for the better.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate Account Manager  in  Cambridge, MA (US)
    Current Employee - Associate Account Manager in Cambridge, MA (US)

    I have been working at Forrester Research full-time for more than 5 years

    Pros

    Work/life balance, incredible benefits, opportunity to work with brilliant minds and educated professionals, entrepreneurial culture, you get to work with influential business leaders in both IT and marketing, it improves business acumen, sharpens selling tool-sets, get to be on the cutting edge of business technology.

    Cons

    Low end of compensation for the industry, not many opportunities for growth/advancement/management. takes a one-size-fits all approach to products, too many layers of superfluous mid-management, training leaves much to be desired.

    Advice to ManagementAdvice

    Keep up the great work with how you regard your clients and employees, but get rid of the dead weight!

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Dynamic work environment, working alongside very intelligent people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager  in  San Francisco, CA (US)
    Current Employee - Account Manager in San Francisco, CA (US)

    I have been working at Forrester Research full-time for more than 5 years

    Pros

    The work-life balance at Forrester is really refreshing and strongly encouraged. The people I work with are very smart, insightful and I learn a lot almost everyday. It's a really open environment and people are willing to help and also heed your advice. The research is compelling and their innovation in the marketplace is refreshing and sometimes daring. I respect that.

    Cons

    I would honestly say the biggest downside is the pay - they tried to give me a pay cut for getting a promotion - who does that?! Also they don't take cost of living into consideration, so whether you're in NY, SF or Boston - those markets all mean the same to them. NOT smart coming from a company that does market research.

    Advice to ManagementAdvice

    Please take cost of living into consideration, people don't want to leave - but when someone offers you a $40K more in base salary elsewhere...that's hard to beat and also a slap in the face to me who is clearly getting paid way under market.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Great company to work for but not without its challenges

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager  in  London, England (UK)
    Current Employee - Account Manager in London, England (UK)

    I have been working at Forrester Research full-time for more than 3 years

    Pros

    I started Forrester as a junior sales person and have been able to develop my professional skills to a more senior role and deep dive into the technology industry in a way which would be hard in other companies. There are some really good instances of collaboration across the company and I've been very lucky to work with some really smart and passionate people who represent the "Forrester" that is so well-reputed. With that as well - Forrester remains a fantastic name to be able to put on your CV - and for good reason.

    They've developed their UVP in the past 6 months meaning that they're able to move away from the direct comparison between Gartner and find their own footing - in the long term this is certainly the best move for them and it will be exciting to see the success that comes out of this.

    There is a good career path should you prove yourself - but you've certainly got to represent your own ability and take ownership for the work you do and the next stage you want to reach. Forrester has definitely got better in the past year at making the metrics that they consider for promotion clearer to their staff.

    There has also been an improvement in the culture of Forrester since hiring the new CSO. A shaky couple of years in terms of profit and staff retention, whilst never awful did create an uncertain atmosphere across regions. The new CSO has brought structure, drive and a fresh face to the way the company needs to go.

    Cons

    There is a poor and declining atmosphere in Europe. Whilst it's one thing to feel like the underdog, it's another thing to feel like the underachievers. This is a result of a combination of culture, leadership and investment. Europe hasn't been high performers for the past couple of years and so staff can feel like they're fighting a constant battle. There's also a lack of regional leadership which would help translate and implement some of the CSO's global imperatives.

    There also doesn't seem to be a recognition that Europe literally won't be able to compete with the US' growth figures if they have less resources - whether that be analyst coverage, data or consulting abilities. The communication of this back to senior management doesn't seem to be happening effectively.

    I mentioned in the pros section that collaboration is a real plus - which it is. However whilst it's present it isn't seen across the board - we are often told about the best practices, which is great in terms of inspiring us to all work like that, but there are fundamental flaws in collaboration between product and sales teams that are ignored. This means that often Forrester will stop themselves selling something because of poor communication or personalities getting in the way of taking a client-centric approach.

    Advice to ManagementAdvice

    Manage management messaging and culture in European offices to build trust and prevent further retention issues. Get closer to product and sales groups to understand more about what clients need and define how to best message Forrester's offering to drive sales.

    Recommends
    Positive Outlook
    No opinion of CEO

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