Guitar Center

  www.guitarcenter.com
  www.guitarcenter.com

Guitar Center Reviews

Updated 23 November 2014
Updated 23 November 2014
347 Reviews
2.9
347 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Darrell Webb
0 Ratings

Review Highlights

Pros
  • Great discounts on gear, awesome connections to be made, and a new focus on the employee (in 32 reviews)

  • Above all, the employee discount; especially when you can start getting things off of GAIN (in 41 reviews)


Cons
  • It's minimum wage DRAWED against your commission(Fading) (in 29 reviews)

  • Very high turnover rate for salesmen and constant micro-managing by upper management (in 13 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Lots of organizational changes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Finance in Westlake Village, CA (US)
    Current Employee - Finance in Westlake Village, CA (US)

    I have been working at Guitar Center full-time (more than an year)

    Pros

    Very relaxed environment, with great "music industry" vibe.

    Cons

    Many organizational changes. Not much opportunity to move up.

    Advice to ManagementAdvice

    Keep the turnover rate lower.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Sales manger

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager in Dallas, TX (US)
    Current Employee - Sales Manager in Dallas, TX (US)

    I have been working at Guitar Center full-time (more than 3 years)

    Pros

    Very cool place to work

    Cons

    Horrible health care is bad

    Advice to ManagementAdvice

    Help out more

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Cool side job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Guitar Center part-time (more than an year)

    Pros

    You get to work with other musicians and make some great contacts

    Cons

    Really bad pay, management, structure, hours, etc

    Advice to ManagementAdvice

    If you want to treat employees like professional salespeople then pay and schedule accordingly

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Dallas, TX (US)
    Current Employee - Sales Associate in Dallas, TX (US)

    I have been working at Guitar Center full-time (more than an year)

    Pros

    Relaxed casual work environment. Discounts on gear. Good benefits with retirement plan. Great place to work for musicians

    Cons

    Pay is barely above minimum wage and commissions structure is very hard to attain except for one or two salesmen in each store

    Advice to ManagementAdvice

    Reword long time employees with higher pay and greater chance of advancement

  6.  

    A Great Company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Guitar Center

    Pros

    Integrity and a People-Driven Environment

    Cons

    Long hours in Retail positions, like any retailer.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Guitar Center Instructor Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Instructor in Midlothian, VA (US)
    Current Employee - Instructor in Midlothian, VA (US)

    I have been working at Guitar Center part-time (more than an year)

    Pros

    Flexible schedule, emphasis on music education, curriculum and materials provided.

    Cons

    Compensation varies depending on if student shows up or not. Guitar Center gets paid up front for each month. Therefore instructors should be paid the same amount no matter if they have a student or not. If a student cancels that day, the instructor still took the time to be there and should be compensated appropriately.

    Advice to ManagementAdvice

    Organization at the studio front desk is very important.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Studio Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Studio Associate
    Former Employee - Studio Associate

    I worked at Guitar Center full-time (more than an year)

    Pros

    This was such a fun place to work! The studios are so exciting since they are kinda new. You see the same group of people each week for their lessons so you have a chance to build a professional relationship with them. I learned a lot about music theory. I used to get free lessons from the teachers sometimes.

    Cons

    Working holidays is no fun but every retail job is like that. I didn't like how 99.9% of my co-workers were guys, I was one of two girls at my location.

    Advice to ManagementAdvice

    HIRE MORE GIRLS. Also, it's really unfair that teachers are not paid when students don't show up. It's not very ethical since Guitar Center just pockets that money.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Musical instrument business is a great deal of hard work and fun.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Boston, MA (US)
    Former Employee - Manager in Boston, MA (US)

    I worked at Guitar Center full-time (more than 10 years)

    Pros

    Never a dual moment, there's always something going on. Be it merchandising, to pricing, customers, new gear, lots of busy wotk too.

    Cons

    Stronger and consistant middle management is needed.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    Get in. Get your gear. And Get Outta Dodge.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in Dallas, TX (US)
    Current Employee - Sales in Dallas, TX (US)

    I have been working at Guitar Center full-time (more than 3 years)

    Pros

    Phenomenal discount. Surrounded by musicians and instruments.

    Cons

    Stone age pay structure. Which encourages slimy salespeople, screwing each other over for sales. Guitar Center employees get paid on the amount of sales they make VS their hours. If you get a job there, I advise you to avoid merchandising. The more busy work you can pawn off on others, the more sales you can make. That's the only way to be a top salesperson unfortunately.

    Advice to ManagementAdvice

    How anybody feels about Mike Pratt makes no difference. He's gone. And "Phase 3" was a big empty promise. A bait and switch. You told us all we didn't have to worry/fight about commission anymore. You told everyone they would get a fair hourly based on their past sales, and we could just focus on "Customer Experience". You implement corny phone greetings, uniforms, and then stiffed everyone when it came down to the actual money part. You didn't deliver on this grand promise you made to your employees. So how could they ever trust you to deliver on anything else? They can't and they don't.

    Doesn't Recommend
    Negative Outlook
  11.  

    Guitar Center stretches the sales associate too thin

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pro Audio Department Manager
    Current Employee - Pro Audio Department Manager

    I have been working at Guitar Center full-time (more than 3 years)

    Pros

    -You get to meet a lot of musicians and customers that you start to build relationships with
    -Fun environment, so much gear to play with and demo
    -A lot of fellow assocaites are fun to work with
    -If you work very hard at building a client base and your manager lets you come in at random times to do a sale, and you sacrifice your life/work balance you can make a decent living

    Cons

    -for the amount of work you have to do the company definitely needs to pay more
    -they give you about 15 things to do like merchandise gear all while trying to build a client base and sell gear
    -online competition is rapidly wiping out profit margins which in turn puts less money in your pocket

    Advice to ManagementAdvice

    Pay your sales people more! bottom line. They talk about being a $3 billion dollar company but the sales associates who are their front line gets very little compensation. They changed the commission structure about 6 times since I've been with the company, which is their way of finding ways to pay you less. I've seen a few associates make a decent living because of their big client base but its a lot of work and some work 50+ hours and these great sales people are rare.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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