H&M

  www.hm.com
  www.hm.com

H&M Reviews

Updated 15 December 2014
Updated 15 December 2014
660 Reviews
3.4
660 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
H&M Managing Director & CEO Karl-Johan Persson
Karl-Johan Persson
274 Ratings

Review Highlights

Pros
  • H&M is very flexible and only really requires you to have your weekends open (in 68 reviews)

  • Great Benefits; Pay; Fun Co-workers; Discounts;Fast pace (in 43 reviews)


Cons
  • You get bored of it when you've learned everything there is to know about H&M (in 62 reviews)

  • Its retail, work life balance is okay, flexibility for vacation is quite good though (in 12 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    It's okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Agent in Tampa, KS (US)
    Former Employee - Customer Service Agent in Tampa, KS (US)

    I worked at H&M as a contractor (less than an year)

    Pros

    The company is okay. I dont have any much to say.

    Cons

    I dont have much to say.

    Advice to ManagementAdvice

    No comment

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    It's fair if you are looking for a steady job with reasonable amount of cash for a college students.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Part-time Sales Advisor in New York, NY (US)
    Current Employee - Part-time Sales Advisor in New York, NY (US)

    I have been working at H&M part-time (more than an year)

    Pros

    1. People "Your in a melting pot, and you meet cool people.
    2. Discount "25% off"
    3. Flexible Schedule "At least in the store ion 18st 5th Avenue Store 098

    Cons

    1. Management sucks!
    2. DONT HIRE EXTERNAL FOR MANAGEMENT POSITIONS!

    Advice to ManagementAdvice

    management needs to go back to college to learn about the ethics in the work place. Many of these managers believes because they hold a certain label they can bypass these work ethics.

    P.S Upper Management don't hire externals if they don't have any previous management skills. I know plenty that are external, and let me tell you "that you are waisting your money investing in these bafoons. Seriously they don't know a damn thing they are doing!

    Recommend: first hire within the company more than likely they are able to operate the store much better than those bafoons.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Great First Retail Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Part Time Sales Advisor in New York, NY (US)
    Current Employee - Part Time Sales Advisor in New York, NY (US)

    I have been working at H&M part-time (less than an year)

    Pros

    Well, it's just the fact that I had the privilege of being hired to actually open a store. The people they hired along with me were friendly and willing to work as a team to achieve the same goal. The atmosphere is chill, and there's always something new coming tot he store that you can't wait to get your hands on.
    Also, growth within the company depends on how much you work for it. Don't expect promotions to come knocking on your door if you don't show initiative.

    Cons

    Very fast paced, tourist area stores are hit hard, better to be at least bilingual.
    Don't work here everyday that you're not at school, it won't work out well for you.

    Advice to ManagementAdvice

    I only work on a certain floor, but managers and supervisors should try to be on the floor for a majority of their shifts. When you need one, you usually need to call for them on the walkie for them to come down.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    H&M is a really great place to work for as far as retail goes!

    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at H&M part-time

    Pros

    The pay is pretty good ($10.10/h) starting out and there's a lot to do all the time. They're pretty flexible about needing to call off for emergencies as well.

    Cons

    Management differs immensely per store and, while they mostly promote from within the company, they expect a lot of time put in regardless of the quality of work that is done. Some sales associates are noticeably worse than others and still get more hours due to seniority but it's either not noticed by management or disregarded.

  6. 2 people found this helpful  

    H&M is a great place to be if you are a Retail Lifer!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - H&M Department Manager in Scottsdale, AZ (US)
    Former Employee - H&M Department Manager in Scottsdale, AZ (US)

    I worked at H&M full-time (more than 3 years)

    Pros

    Great people and support systems that can be cultivated from within your location. As a manager you have the ability to push your own growth and development. Quality training materials are available and encouraged. Pay is very competitive compared to most large retailers. Excellent benefits and PTO that you can accrue. Generally a great place to be if Retail is your calling!

    Cons

    Training can be hit or miss, company policies have evolved over the past few years and has allowed training and development take an immediate hit. When training time effects the stores bottom line that is where the company makes cuts, contributing to training that can be less rewarding.
    Its retail, work life balance is okay, flexibility for vacation is quite good though..
    District team members can be un-responsive and distant.

    Advice to ManagementAdvice

    Implement systems when they are ready for use and wont become useless for 2 months.. (there is no reason a company with all these resources should allow failure)
    React appropriately to new system changes. Allow for time to see success or opportunity, especially when your market varies greatly.
    Pay bonuses...
    Stricter policies would allow for better accountability for staff. Seven chances every six months for time and attendance is absurd.

    In all honesty, there are always anomalies within a company this size, give it a try, it might be perfect for you!

    Neutral Outlook
    Approves of CEO
  7.  

    internship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Intern in London, England (UK)
    Current Employee - Intern in London, England (UK)

    I have been working at H&M part-time (less than an year)

    Pros

    Good culture, nice pantry, nice people - at least in the london office it was. Heard other things about other offices. Great intro to the retail industry

    Cons

    Not many cons, perhaps compensation. Career progression seems good if you work hard, same as any other company i suppose

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Easiest job if you can land it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at H&M part-time (more than an year)

    Pros

    training was thorough, flexible schedule, nice co-workers, tasks become second nature. Becomes a fun job once you've been there for a while. You make a lot of new friends too, especially in certain departments.

    Cons

    You get bored of it when you've learned everything there is to know about H&M. Also, growing with the company doesn't happen unless new stores open. There wasn't much I didn't like about the job.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Retail is Retail

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Advisor in New York, NY (US)
    Current Employee - Sales Advisor in New York, NY (US)

    I have been working at H&M part-time (more than 3 years)

    Pros

    Understanding about school schedules and flexible with hours. Decent starting pay for people in school ($10.50). great team environment and always a lot of interesting people who are hired. training is efficient. great union who's ready to assist at all times.

    Cons

    time off policies: must ask a month and a half before you request off, managers tend to be biased in who they want to help move up, as in any retail job... customers can irritate you,you are asked to stay longer than your shift sometimes because of call outs and understaffing and closing hours are over what you are scheduled too usually, must have weekends available/open availability, very few managers who believe in you and want to push you in making the next step in an H&M career

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Sales Advisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Advisor in Tallinn (Estonia)
    Former Employee - Sales Advisor in Tallinn (Estonia)

    I worked at H&M part-time (less than an year)

    Pros

    Good team, nice working conditions, also salary was not bad. Plus you can get a good growth opportunities without having a specific education.

    Cons

    Sometimes hired people do not coincide with the company's values and it makes it harder to work or communicate with these people.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Best place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Visual Merchandiser in Dallas, TX (US)
    Current Employee - Visual Merchandiser in Dallas, TX (US)

    I have been working at H&M full-time (more than 8 years)

    Pros

    Great benefits, opportunity to really show how creative you are and to promote you entrepreneur spirit

    Cons

    Your appreciation for the company will depend on your drive and the organization of the district team that you work under. District teams can be a make or break in choosing a career with H&M.

    Advice to ManagementAdvice

    Have a detail action plan for your career and also a development plan for your staff. If you don't have that your employee turnover with be high. And you will also lose that bonus for maintaining a health turnover and securing a fully staffed store.

    Recommends
    Neutral Outlook
    Approves of CEO

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