H&M Reviews

Updated 22 October 2014
Updated 22 October 2014
616 Reviews
3.4
616 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
H&M Managing Director & CEO Karl-Johan Persson
Karl-Johan Persson
255 Ratings

Review Highlights

Pros
  • H&M is very flexible and only really requires you to have your weekends open (in 64 reviews)

  • Great Benefits; Pay; Fun Co-workers; Discounts;Fast pace (in 42 reviews)


Cons
  • Trying to Run a H&M the size of 1/2 a Macy's on the budgeted hours of a Journeys shoe store (in 56 reviews)

  • It is a fast paced environment which means long hours on your feet (in 23 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Do not work here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Department Supervisor in Washington, DC (US)
    Former Employee - Department Supervisor in Washington, DC (US)

    I worked at H&M full-time (more than an year)

    Pros

    Birthday pay, great employee discount, paid time off benefits, corporate level positions pay great, full staff in every location

    Cons

    If you were a district manager at your company they would tell you you're only good enough to be a store manager at H&M. They value their internal hires more than external. It is impossible to close and fold down the store at the end of the night because all of your product has to be on the floor. There is pretty much no such thing as backstock. I was told by my upper management numerous times to clock out because I could not get overtime but to still work off the clock as if it was not an option, which is a serious HR issue. Unless you are applying for an office position at H&M, do not even consider it. They treat everyone working their floors like crap.

    Advice to ManagementAdvice

    Consider hiring people actually of quality with credentials and not just because they are internal hires

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    It was ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Boston, MA (US)
    Former Employee - Sales Associate in Boston, MA (US)

    I worked at H&M part-time (more than an year)

    Pros

    Ok payment to sart. Usually above the regular 8 dollars most retailers wanna pay to people with no experience. Discount and promos foe employees

    Cons

    They make you work like a machine. Running non stop. Micro management! They are bossy and rude if you are not one of their favorites. Stupid co workers trying to start a cat fight over nothing. Usually the ones like that are loosers with miserable life. Long shifts!!!

    Advice to ManagementAdvice

    Grow the F up! That is why none of the manager are there now, because they are inmature and act like they own the store and the brand forgetting that they are employees as well even though now they are managers

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Great people, decent discount, underpaid.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Advisor in Toronto, ON (Canada)
    Former Employee - Sales Advisor in Toronto, ON (Canada)

    I worked at H&M part-time (more than 3 years)

    Pros

    Working at multiple locations, there was a consistent level of awesomeness found in each team. The people you work with on a day to day basis really made the job enjoyable.

    Cons

    Not much room for growth (empty promises). Long closes. Management prefers to be in the back rather than supporting the selling floor.

    Advice to ManagementAdvice

    Remember, "We Are One Team". I feel as though that is often overlooked.

    Recommends
    Neutral Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5. 2 people found this helpful  

    A great place to work if you're willing to put 100% of yourself into the job, go that extra mile and take initiatives.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at H&M full-time (more than 3 years)

    Pros

    There is extensive training, good pay compared to other retail companies, serious ability to advance (every week they feature a new member of H&M who shares their story of how they moved up in the company), fun staff, paid vacation and paid sick days even for part time staff, a lot of opportunities for paid travel if you're a valuable full timer.

    Cons

    The staff is spread incredibly thin. Expectations often outweigh your resources, which creates a highly stressful environment at times.

    Recommends
    Positive Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    It was a life changing experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sale Advisor in New York, NY (US)
    Current Employee - Sale Advisor in New York, NY (US)

    I have been working at H&M part-time (more than 3 years)

    Pros

    Was given hours as well as able to receive overtime

    Cons

    When I left the company because of a medical leave they made it very difficult for me to return to the company.

    Advice to ManagementAdvice

    Lose the attitudes

    Recommends
    No opinion of CEO
  7.  

    Great company to work for on a part-time contract - not worth the full time effort.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in London, England (UK)
    Current Employee - Sales Associate in London, England (UK)

    I have been working at H&M part-time (more than an year)

    Pros

    25% discount, 50% off sometimes on outfits/a pair of denim/outdoor jackets seasonly, a nice mix of mainly young people with different personalities, lots of overtime available if you're looking for more work hours, 1.5x pay working during Christmas/New year period, incentive bonus for all staff if target is exceeded.

    Cons

    Unhelpful department managers that only care about their own department, two-faced store managers that only care about you when you're working hard and praise you to sweeten you up. A LOT of staff turnover, even in the senior management positions - you could have one manager as your department manager for 1 month and then someone new will come along to replace them. Busier and bigger stores tend to keep you for longer for 10 minutes to help clear rails when you're doing a closing shift and then let you go before 15 mins so they don't have you pay you a penny for overtime.

    Recommends
    Neutral Outlook
    Approves of CEO
  8. 2 people found this helpful  

    Could be worse, could be better.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Agent in Chicago, IL (US)
    Former Employee - Customer Service Agent in Chicago, IL (US)

    I worked at H&M full-time (more than an year)

    Pros

    The people who are great are really great. The company is the leader in the industry. The company's prospects are good.

    Cons

    Rapid expansion means too many grey areas. Sometimes feels like high school. Company is too cost conscious. Managers are mediocre and inconsistent with one another.

    Advice to ManagementAdvice

    Figure out the scheduling problems.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    No room for growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Advisor
    Current Employee - Sales Advisor

    I have been working at H&M part-time (more than an year)

    Pros

    Good environment + nice co -workers

    Cons

    Favoritism
    no benefits for part-time employees
    You don't get trained to do another position then what you were hired.
    The company cares more about sales then your well being. wellness hours (yeah right)

    Advice to ManagementAdvice

    Train every associate
    Don't get attitudes when people call in sick.
    just be nice

    Recommends
    No opinion of CEO
  10. 1 person found this helpful  

    It's good to work in this company, but the salary is not decent.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Advisor - Full Time in New York, NY (US)
    Current Employee - Sales Advisor - Full Time in New York, NY (US)

    I have been working at H&M full-time (more than 5 years)

    Pros

    Flexible schedule and great environment to work. Great benefits!

    Cons

    The company needs to work more on the salary because there are people with 7 years or more who have a lot of experience and skills and still get paid $10.00 or $12.00 an hour. The company has to work with every store by training and enhancing the staff from sales associate to managers.

    Advice to ManagementAdvice

    More communication with the staff, more respect, fair salary to everyone and please stop the favoritism.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Perfect place for highschoolers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at H&M part-time (less than an year)

    Pros

    The benefits are great (Health plan, dental)
    Good pay
    Friendly
    Good opportunities to grow

    Cons

    Sometimes it can get hectic and unorganized
    Because the company does have a lot of young supervisors and managers you might run into some rude people

    Recommends
    Positive Outlook
    No opinion of CEO

Work at H&M? Share Your Experiences

H&M

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.