H&M Reviews

Updated 30 September 2014
Updated 30 September 2014
596 Reviews
3.5
596 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
H&M Managing Director & CEO Karl-Johan Persson
Karl-Johan Persson
250 Ratings

Review Highlights

Pros
  • H&M is very flexible and only really requires you to have your weekends open (in 62 reviews)

  • Great Benefits; Pay; Fun Co-workers; Discounts;Fast pace (in 40 reviews)


Cons
  • Trying to Run a H&M the size of 1/2 a Macy's on the budgeted hours of a Journeys shoe store (in 57 reviews)

  • It is a fast paced environment which means long hours on your feet (in 22 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Neutral

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at H&M full-time

    Pros

    If you are part time college student, the company is very flexible during the week but you must work weekends.

    Cons

    If you are full time, it is difficult to find a work life balance because your day at work lasts 9 hours and shifts are random. There is never a pattern. Don't do it.

    Advice to ManagementAdvice

    TALK TO EACH OTHER. Communication is key to a successful and happy team. If you don't talk to each other or your staff, and hold grudges and act like malicious and vengeful people, staff morale will go down and TRUST ME... TURN OVER, YOUR BONUS, WILL BE HIGHLY AFFECTED. So remember what you have learned as LEADERS at the WORKSHOPS, and RUN THIS BUSINESS CORRECTLY. Be PEOPLE focused AND DO NOT USE the VALUE OF STRAIGHTFORWARD as an EXCUSE to be RUDE.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    ok for part time work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at H&M

    Pros

    lots of hours, flexible with time

    Cons

    no promotions for anyone ever

  3.  

    Started out amazing but went downhill

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - H&M Department Manager  in  Syracuse, NY (US)
    Former Employee - H&M Department Manager in Syracuse, NY (US)

    I worked at H&M full-time for more than 10 years

    Pros

    It was an amazing place to work when they first opened in the US

    Cons

    It was a very political environment, you would get promoted if the right people liked you

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    Went from not bad to "THE WORST"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Advisor  in  New York, NY (US)
    Current Employee - Sales Advisor in New York, NY (US)

    I have been working at H&M part-time for more than 3 years

    Pros

    Meeting people, very upbeat environment starting pay is ok

    Cons

    Favoritism, not much care as for sales advisors and their needs only BUSINESS NEEDS

    Advice to ManagementAdvice

    Train better take time out to listen and acknowledge sales advisors

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  6. 2 people found this helpful  

    Brands Customer Service Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Agent  in  Chicago, IL (US)
    Current Employee - Customer Service Agent in Chicago, IL (US)

    I have been working at H&M full-time for more than a year

    Pros

    Fun environment
    Good discount
    A decent amount of hours

    Cons

    High work load for how much you are paid
    Not much motivation to excel/do more than the minimum requirements

    Advice to ManagementAdvice

    Managers (team coaches) within the customer service center are immature and need to be trained on how to keep their personal life separate from their work life.

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Great place to learn everything about retail.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Advisor - Full Time  in  Newark, DE (US)
    Former Employee - Sales Advisor - Full Time in Newark, DE (US)

    I worked at H&M full-time for more than 3 years

    Pros

    Great pay, fun atmosphere, alot of good things to learn, options for promotions, and always busy.

    Cons

    Too many responsibilites, almost acting as a manager, without the managers GREAT pay.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Fast pace and fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at H&M full-time for more than 8 years

    Pros

    Great benefits and development opportunities

    Cons

    Work life balance and lack of hours to staff the store

    Recommends
  9.  

    One of the best clothing stores ever.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at H&M

    Pros

    Great selection, seasonal trends, cheap prices

    Cons

    There's more selection for female

  10.  

    Educational

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Visual Merchandiser  in  Toronto, ON (Canada)
    Former Employee - Visual Merchandiser in Toronto, ON (Canada)

    I worked at H&M full-time for more than 3 years

    Pros

    Great staff - work life balance

    Cons

    Growth opportunity is very tight. Seniority goes over experience

    Advice to ManagementAdvice

    We need to grow the company more ladderal

    Recommends
    Positive Outlook
    Disapproves of CEO
  11.  

    Great for college, "Eh..." for a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Washington, DC (US)
    Former Employee - Sales Associate in Washington, DC (US)

    I worked at H&M part-time

    Pros

    H&M is a fast-paced trendy environment. It allows you to be who you are. The dress code is pretty lenient so you can really be comfortable at work. The discount is 25%. You get exposed to a wide variety of people since there is a concept for practically everybody. So you never know who you're going to meet while on the sales floor, whether it's a networking opportunity or a celebrity. (My store had quite a few celebrities stop by). I even got to meet the CEO of the company, Karl-Johan Persson, when he did a walkthrough of our store. They keep their employees informed with daily and seasonal staff meetings. There's food during meetings, gifts and parties during holidays, it's overall a feel-good company. As far as retail goes, they're one of the better paying companies. Upper management really makes good money. A great variety of music plays while you're working. On some special occasions they'd even get a DJ. Oh and obviously, the clothes! Especially when there's a designer collaboration.

    Cons

    The hours are long and busy. This can be good or bad depending on how you look at it. Part-timers work a max of 32 hours. I worked there the entire I was in college and most of the time I would work 32 hours a week. You will be busy. Especially on weekends. Especially on holidays. ESPECIALLY on holiday weekends. The biggest con is that advancement in the company is HEAVILY based on FAVORITSM. It's all politics when it comes to promotions. The very high management tends to be people they sent from their stores in Sweden rather than training employees in the US from the bottom to the upper ranks. If you plan to dedicate your career to retail then go ahead and politic. If you do not plan to stay in retail it is not worth it. A lot of higher management does not understand employees who do not put H&M as their top priority. It feels as though in order to advance you must eat, sleep and breathe H&M.

    Advice to ManagementAdvice

    They should be more receptive to feedback. They put "being straight-forward" in their values but constructive criticisms often go unheard. I can not stress enough how much the favoritism has to stop. It created tension within the company/store. Also, in the long-run it hurt the company/store because well-qualified employees were being overlooked for lesser candidates, causing the store to run inefficiently. Management should be more hands-on in order to understand what it takes to run the store from all angles. It was a running joke that the higher up the manager, the less you'd see them on the floor. This resulted in managers being completely out-of-touch. They would set unattainable goals and were not able to adjust their expectations or troubleshoot when problems arose.

    Recommends
    Approves of CEO

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