Heartland Payment Systems

  www.heartlandpaymentsystems.com
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Heartland Payment Systems Reviews

Updated 9 August 2014
Updated 9 August 2014
848 Reviews

3.1
848 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Heartland Payment Systems Chairman and CEO Bob Carr
Bob Carr
691 Ratings

Review Highlights

Pros
  • Calls at Heartland Service Center are answered in less than 6 seconds by a LIVE person (in 23 reviews)

  • Their customer service team is the best I've ever seen (in 15 reviews)


Cons
  • Industry low residuals, sales reps pay for the sacred endorsements, micro management (in 20 reviews)

  • Most of the sales force is unhappy due to the way management is treating them (in 18 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    It's a fantastic company that takes its employees seriously.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Advocate  in  Jeffersonville, IN (US)
    Current Employee - Customer Advocate in Jeffersonville, IN (US)

    Pros

    Very loyal to its employees. Family oriented. Many perks include onsite daycare, full gym w/ sauna, full-service cafeteria, onsite car detailing, onsite massage therapy, "sleep" rooms, company paid trips, summer picnics and Christmas parties, company paid sporting event tickets and so so much more. Great place!

    Cons

    New hire hours can be a bit rough. It usually starts as a 10a-7p. Any other "Cons" would most likely seem trivial compared to all the other amazing benefits and workplace environment.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Territory Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Best products in the industry

    Cons

    I have yet to find a con

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Great place to learn IT fast.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great flexibility in schedule. You are exposed to some of the latest technologies, but you better learn quickly. Make sure to learn from your peers too.

    Cons

    The mid-level management is not trained to manage people. Instead, they have promoted technical folks who do not always have a passion or understanding of management.

    Advice to ManagementAdvice

    Adjust with the market cost of technical labor.

    Approves of CEO
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  5.  

    Get what you give.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Territory Manager  in  South Florida, FL (US)
    Current Employee - Territory Manager in South Florida, FL (US)

    Pros

    I made a leap of faith and left a job to come to heartland and make the change.
    -Great comp plan
    -Great benefits
    -w-2 employment
    -Great trips
    -freedom to write your own pay check
    -Great product

    Cons

    -No office here
    -customer service calls late.

    Approves of CEO
  6. 1 person found this helpful  

    Good place overall

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Advocate  in  Jeffersonville, IN (US)
    Current Employee - Customer Advocate in Jeffersonville, IN (US)

    Pros

    The work is easy. All you have to do as Customer Advocate is show up on time (very important!), answer the phone, and do your best to help the caller. Supervisors and other people on your team are there to help if you need it.
    There is a nice gym (free), cafeteria (not free), and day care (also not free).

    Cons

    In the Jeffersonville office it seems as if everyone is related either by birth or by marriage and opportunities depend on who you know (or at least it appears that way)

    Advice to ManagementAdvice

    Please consider letting more people work from home

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    All around great company, pay, gym and benefits!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Advocate  in  Jeffersonville, IN (US)
    Current Employee - Customer Advocate in Jeffersonville, IN (US)

    Pros

    Great pay. Free 24/7 gym with personal trainers. Health insurance is great with low deductible for singles. Fully staffed cafeteria to cook what you want how you like it, along with daily specials. Good energy throughout the building. Relaxed working environment. Management or Leads treat you fairly, you will get the occasional "Micro-Manager" though. Bob Carr, CEO is a positive person that honestly is just like me and you and wants the company to be happy and succeed.

    Cons

    Departments that are open 24/7 will usually start employment at late shift. Also, holidays you can be scheduled if no one volunteers, however the holiday bonus is enough to make anyone want to work on Christmas! Human Resources can be a pain when a situation occurs that you'd like to appeal.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    you decide the outcome of your career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Relationship Manager  in  Houston, TX (US)
    Current Employee - Relationship Manager in Houston, TX (US)

    Pros

    unlimited income, flexibility, great for the aggressive sales market.

    Cons

    none that i can think off

    Advice to ManagementAdvice

    re consider when a employee makes a mistake

    Recommends
    Approves of CEO
  9.  

    Success depends on where you live, your connections, if you have a niche in a specific market, & drive/self-motovation.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Relationship Manager  in  Chicago, IL (US)
    Former Employee - Relationship Manager in Chicago, IL (US)

    Pros

    Industry/technical training provided, as well as a great online learning center to refer to.
    Good work-life balance since working independently.
    Some potential growth into Team leadership role if start out in sales.
    Some benefits provided.

    Cons

    No business owner likes paying payment processing fees, so they automatically don't like what you're selling.
    If you don't have a strong network in a niche market (restaurant/bar industry, medical, etc.) it's really tough in a big city, like Chicago, b/c it’s already flooded with competition.
    No local office so you work from home and have weekly team meetings at a coffee shop, or the like.
    It’s 100% commission so if you're not disciplined enough to work from home, self motivated, and willing to beat the pavement every day, then you're probably not going to be very successful.

    Advice to ManagementAdvice

    Get your act together with Division & Team Leadership. Hire recruiters to find good leaders, and sales reps.

    No opinion of CEO
  10.  

    Big Company - Big Potential - Big Heart

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Marketing Director  in  Princeton, NJ (US)
    Former Employee - Senior Marketing Director in Princeton, NJ (US)

    Pros

    Heartland values character, intelligence, work ethic and integrity in a person more than 10 Harvard MBAs. The cream rises to the top, and there's little room for politics or brown-nosing. It's an entrepreneur's dream: the perfect combination of Fortune 1000 and fortune building possibilities.

    Cons

    Not the place for anyone who doesn't like change or hard work. Feels a lot like running your own business - you want a better work-life balance, but you're constantly energized to get one more thing done. )Of course, for some of us, that's a Pro, not a Con :)

    Advice to ManagementAdvice

    With a flat org structure and a lot of cross-function, communication could be improved. Perhaps a little more accountability and hierarchy would help.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 5 people found this helpful  

    I was employed by HPS for 5 yr and have been gone 3 yrs. READ THIS REVIEW if planning on working for this company .

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Relationship Manager
    Former Employee - Relationship Manager

    Pros

    Great stepping stone in the payment processing industry. Step lightly and quickly though.

    Cons

    I left this company three yrs ago and went to local private owned company. Better pay for the effort.
    HPS is an ISO. Don't let them tell you different. I have been "hunted" by this company and it's local reps since I left. In this industry you sell yourself and a relationship...not a company. My customers from HPS and my current company follow ME, not the company I work for. Build your relationships in your community based on truth and trust and they will always stay with you or follow you where you go. I have no trouble selling, installing and servicing my current and past portfolio without all the fluff and buff. Keeping it simple and local is the best way. No merchant wants to be a MID to a 1866 number when they can be a saved contact in my personal cell phone and I answer them by name and can be at their front door in an hour. This company will eat you and your savings up and spit you out broke if you are not very careful. You will NOT have lifetime residuals and they will continually work the numbers to keep you from vesting. Don't waste your time here, look up someone in your area who owns a local ISO and work for them. The money in this industry is in the residuals....not the signing bonuses that will be nickeled and dimed before they pay them out to you.

    Advice to ManagementAdvice

    My advise to management is have some pride in yourself and stop manipulating the poor new hires to sign up all their friends and family with HPS and then fire them in 2-3 months and still hold the merchants to a 3 yr contract.
    Get out there and help your employees.
    When people move on and leave HPS....leave them alone. It is a freedom here in America to work where we want to work.
    Stop sweeping HR issues under the rug.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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