Heartland Payment Systems

www.heartlandpaymentsystems.com

Heartland Payment Systems Reviews

Updated 30 January 2015
Updated 30 January 2015
260 Reviews
3.1
260 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Heartland Payment Systems Chairman and CEO Bob Carr
Bob Carr
202 Ratings

Review Highlights

Pros
  • Calls at Heartland Service Center are answered in less than 6 seconds by a LIVE person (in 23 reviews)

  • Their customer service team is the best I've ever seen (in 15 reviews)


Cons
  • Industry low residuals, sales reps pay for the sacred endorsements, micro management (in 21 reviews)

  • Most of the sales force is unhappy due to the way management is treating them (in 18 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Strong culture that offers the opportunity for employees to create an incredible life style!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Heartland Payment Systems

    Pros

    Heartland is an honest and ethical company that operates in an industry where others often bend the rules. heartland offers world-class service and products. Fast pace environment where entrepreneurs thrive because of the autonomy and income potenial. On the flip side, people lacking work ethic or discipline weed themselves out pretty fast. Company is growing, which opens up so many opportunities for promotions and new roles. Ton's of recognition and incentive programs to reward results. The company truly rewards the individuals who bring value to the organization and deliver results.

    Cons

    Some of the systems and reporting avenues can improve. For example, some of the reporting is done through email, which will evolve over time. The CRM is also an opportunity to build in a robust prospect pipeline with a disposition function. Work life balance can be a challenge at times, but then again it falls more on the employee to turn off the cell phone when deciding not to work.

    Advice to ManagementAdvice

    Continue to invest in hiring top talent, training and development of the talent, and rewarding the ones who consistently deliver the results. The sales leadership training will provide huge returns. Continue to lead with the innovative technology.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Wonderful Company to Work For

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Payroll Specialist in Santa Ana, CA (US)
    Former Employee - Payroll Specialist in Santa Ana, CA (US)

    I worked at Heartland Payment Systems

    Pros

    Work life balance; motivational management; great culture

    Cons

    salaries not competitive in the marketplace

    Recommends
    Approves of CEO
  3.  

    Solid, honest, fast-growing company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Jeffersonville, IN (US)
    Current Employee - Anonymous Employee in Jeffersonville, IN (US)

    I have been working at Heartland Payment Systems full-time (more than a year)

    Pros

    Smart people, laid back culture, good pay.

    Cons

    Vacation policy leaves much to be desired.

    Advice to ManagementAdvice

    Please fix your vacation policy.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 3 people found this helpful  

    Unethical

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Heartland Payment Systems

    Pros

    Work from home office. Calling on small to medium local businesses. Customer service dept is great!

    Cons

    No integrity, they just want you to get the sale. Sleazy industry, as everyone out there does credit card processing. Most businesses say they get tons of calls a day saying "we could beat their price". Very difficult to sell this product. Micro-managers.

    Advice to ManagementAdvice

    Don't hire bullies for managers. The way to get your people motivated is not to demoralize!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    Employee for 4 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Heartland Payment Systems

    Pros

    Work is interesting and innovative

    Cons

    Overall poor management and communication throughout the organization

    Advice to ManagementAdvice

    Transparency through levels of Management is critical

    Doesn't Recommend
    Negative Outlook
  7.  

    Awesome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Implementation Consultant
    Current Employee - Implementation Consultant

    I have been working at Heartland Payment Systems full-time (more than 3 years)

    Pros

    Very compassionate and caring

    Cons

    could use a raise :)

    Recommends
    Positive Outlook
  8. 1 person found this helpful  

    Overall good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Advocate
    Former Employee - Customer Service Advocate

    I worked at Heartland Payment Systems full-time (more than a year)

    Pros

    Beautiful facilities including a full gym and cafe, superior training staff

    Cons

    Didn't always think that the procedures made sense. In the call center I think technical support and customer service should be handled by separate queues.

    Advice to ManagementAdvice

    Continue being supportive and encouraging to the associates. Have a zero tolerance toward negativity and gossip in the workplace.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Great Company that tries to ensure satisfaction of employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Heartland Payment Systems full-time (more than 5 years)

    Pros

    benefits training work life balance to an extent

    Cons

    lack of flexibility lack of accountability on some employees and time off policies

    Recommends
    Positive Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    No support

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Heartland Payment Systems

    Pros

    High earning potential. Uncapped commission

    Cons

    No support or training. Inconsistent communication

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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