Higher One

  www.higherone.com
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Higher One Reviews

Updated 16 August 2014
Updated 16 August 2014
28 Reviews

3.3
28 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Mark Volchek
10 Ratings

Employee Reviews

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  1.  

    Seasonal- Work from Home Customer Care Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Seasonal Customer Service Representative  in  Atlanta, GA (US)
    Current Employee - Seasonal Customer Service Representative in Atlanta, GA (US)

    Pros

    Work from home....No Commute
    Pay is great
    I worked from 6pm- 11pm so it allowed me to use this job as just a supplement to my current income.
    The training hours and pay is the same as working hours and pay. You go through the training material at your own pace.
    The calls that you receive are not difficult at all you are basically just dealing with college students and occasionally their parents.

    Cons

    I have no cons I enjoyed this job.

    Advice to ManagementAdvice

    Keep up the good work. When you need help or assistance very responsive. I love the way training is setup and the pay is great.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Best best best

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    I like everything here. Nit started working though, but really exciting.

    Cons

    Nothing to say for a good company

    Recommends
  3.  

    Mind numbing work with no one who knew who I was.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal Customer Service Representative
    Former Employee - Seasonal Customer Service Representative

    Pros

    I enjoyed that I was able to work from home. I could get more hours during peak times.

    Cons

    I never knew who I was to go to if I had a problem or needed to talk to someone. I just had a email to HR and then someone would email in back but never the same person. Never knew who I reported to.

    Advice to ManagementAdvice

    Get to know the work from home employees

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  5.  

    It started as a great company to work for but then..........

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Home Based Customer Care Agent
    Former Employee - Home Based Customer Care Agent

    Pros

    Work from home. Calls are not hard to handle. Decent pay. Flexible scheduling. Very nice staff. Self pace training

    Cons

    work from home employees will not get hired full time. I started as part time seasonal then permanent part time when asked about full time employment the response was they're not offering full time schedules at the moment. I was there almost 2 years. Ur scores in QA are based on 10 calls if out of those 10 calls one of ur scores are below the set percentage for more than 4 months be prepared to have ur pay reduced without any warning then fired. 15 min breaks are not paid. Updating the workforce management system is nerve racking n makes no sense. Change policies n call handling all the time.

    Advice to ManagementAdvice

    Give work at home reps the opportunity to be full time employees. Get rid of WFM. Cad should be enough to log in and out of. Fix QA people are not robots.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Good Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Home Based Customer Care Agent
    Former Employee - Home Based Customer Care Agent

    Pros

    Benefits, PTO, 401K. Management worked with you as much of possible with schedule , Good pay for a work at home position.

    Cons

    Great caring company when It was private, As soon as it became public things started to change for the worst. No further to go once you work from home

    Advice to ManagementAdvice

    Listen to your staff. Answer or emails and concerns

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Growing Pains

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  New Haven, CT (US)
    Current Employee - Anonymous Employee in New Haven, CT (US)

    Pros

    Great food and generous about PTO. Long timers care about the company as I do. You feel like you are in it together. Great team feeling. People treat each other with respect.

    Cons

    The company has transitioned from a energetic start-up to a corporate "bean counting" enterprise. The people who have been here long enough have seen a great place to work slowly go down hill. They hired C-levels and Managers who didn't understand the culture that the founders worked so hard to create and ultimately made the company successful. Yeah, they had a great idea, but without the culture this place would never have taken off the way it did. Sadly that culture is disappearing fast.

    Advice to ManagementAdvice

    Cow is out of the barn at this point, but with new CEO hopefully things can get back to at least feeling good about this place again.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    Great people

    Current Employee - Home Based Customer Care Agent  in  Winsted, CT (US)
    Current Employee - Home Based Customer Care Agent in Winsted, CT (US)

    Pros

    convenient working form home and the training is ongoing. The company keeps you informed of changes.

    Cons

    Because it is a work from home position ,the pay isn't very high. Seasonal employees don't get benefits.

    Advice to ManagementAdvice

    Consider keeping some of your best home based agents year round , instead of having to hire every peak season.

    Recommends
    Approves of CEO
  9.  

    Flexible!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Richmond, VA (US)
    Former Employee - Customer Service Representative in Richmond, VA (US)

    Pros

    Decent pay for a telecommute position, flexible hours!

    Cons

    I had no bad experiences with this company.

    Advice to ManagementAdvice

    Performance reviews should be done on a consistent basis!

  10.  

    Pretty

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    Pros

    Good Pay, Flexible schedule,

    Cons

    The training is self paced. Confusing.

  11. 1 person found this helpful  

    NEED BETTER TRAINING!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Agent  in  New Haven, CT (US)
    Former Employee - Customer Care Agent in New Haven, CT (US)

    Pros

    Working from home and having flexibility when time is need off or changed

    Cons

    Pay is not that great ...training is a joke.... the people that they have to help you with calls are that dependable..

    Advice to ManagementAdvice

    Re-vamp you whole operation from the bottom to the top. This is a company that could be great but it is mediocre . Better train ALL off your staff.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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