Holiday Retirement

  www.holidaytouch.com
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Holiday Retirement Reviews

Updated 19 August 2014
Updated 19 August 2014
412 Reviews

1.9
412 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Holiday Retirement President & CEO Kai Hsiao
Kai Hsiao
122 Ratings

Review Highlights

Pros
  • I love the community and what it offers our residents and love working with seniors (in 30 reviews)

  • It's great to be able to in some small way make a difference in the lives of people in their later years (in 17 reviews)


Cons
  • Read this upper management do something about your power hungry regionals (in 50 reviews)

  • You work long hours and tired by the time your day off hits (in 26 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Impressive company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Ssl  in  Tampa, FL (US)
    Current Employee - Ssl in Tampa, FL (US)

    Pros

    This has been a great company for career growth. Management works with you to see your potential.

    Cons

    Long hours, as expected with career growth.

    Advice to ManagementAdvice

    Continue showing support to each employee.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 7 people found this helpful  

    No Holiday Touch

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Community Manager  in  Kawaika-A, AZ (US)
    Current Employee - Community Manager in Kawaika-A, AZ (US)

    Pros

    Residents and Associates are wonderful. I have nothing positive to say about the company or corporate. I wish they were the old Holiday prior to the sale in 2007.

    Cons

    Regional Director and Corporate have no people skills. They are very uncaring. Regional Director will not visit long at the community and doesn't pour coffee to residents, unlike the old Holiday. The Regional Maintenance has no respect to residents. Says they have to even carpet clean the resident's apartment even if the resident doesn't want it. Just because they live there, it isn't their building (Holiday's new motto). It's the Regional Directors Building. Even though he doesn't own it or writes the checks. P*ss poor and thoughtless is what they are. They even put people into a a mentor training and two weeks of classroom training, even if you were with the company in the past. Waste of resident's money. They have classroom training every two weeks in three different states. Has to be a clue that they constantly go through management. The regional also interviews you by Skype. They don't have the time to interview you in person. They are 100% Sales and Computers. 0% Residents. No communication skills with Corporate.

    Advice to ManagementAdvice

    Go back to the old Holiday Grass Roots. New Holiday garbage sucks to residents and staff.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 6 people found this helpful  

    Make up your mind

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Regional Sales Leader
    Former Employee - Regional Sales Leader

    Pros

    Great people both seniors and most of the property level teams

    Cons

    No consistent message to the field. The company does not allow enough time to see if an idea is successful.

    Advice to ManagementAdvice

    You claim you hire good people. Stop micromanaging them. The multi times per day updates are verging on harassment

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 4 people found this helpful  

    Community Sales Leader

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Community Sales Leader  in  Boston, MA (US)
    Current Employee - Community Sales Leader in Boston, MA (US)

    Pros

    Working with Seniors to make a difference in their lives.

    Cons

    Long Hours, micro managers, company ahead of residents

    Advice to ManagementAdvice

    work a week in our position. Get to know the residents and make upper management accountable instead of putting the community managers out to dry.

    Doesn't Recommend
    Neutral Outlook
  6. 7 people found this helpful  

    Don't buy into the fake good reviews

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Lake Oswego, OR (US)
    Former Employee - Anonymous Employee in Lake Oswego, OR (US)

    Pros

    Residents. It's great to be able to in some small way make a difference in the lives of people in their later years. There are also lots of employees who really care about their jobs.

    Cons

    Micromanagement does not begin to describe the experience. Upper management does not value the contributions of the community-level employees at all. They think Community Managers and especially Co-Managers are stupid fools who weren't able to keep other jobs or homes, or who have failed at running their own businesses, so are too dumb to effectively run a community without being overseen every hour of the day by a whole slew of conference calls. If you have any self-respect at all, you will run far away from here.

    Advice to ManagementAdvice

    Some of you should just go back to your hotel management jobs. You don't know what it means to show true caring on a long-term basis to seniors. The business would be much more financially successful if you were honest and truthful to prospective residents, if you hired capable people and then trusted them to do their jobs, and if you stopped managing by spreadsheet.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 4 people found this helpful  

    Life Draining

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Gain experience in Management and Sales

    Cons

    On call and no life

    Advice to ManagementAdvice

    Care about the Residents

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 5 people found this helpful  

    1984

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CSL  in  Boynton Beach, FL (US)
    Former Employee - CSL in Boynton Beach, FL (US)

    Pros

    Working with seniors. Getting to know coworkers who really care about what they are doing for others.

    Cons

    BEWARE!!!!! Holiday Retirement is owned by an REIT that is interested in only one thing -- an attractive balance sheet for potential buyers. If you like being micro-managed to point of hysteria, then working at Holiday in any position just might be for you. You will be told by your manager, with delight in their heart, that you are being 'listened to' on every conversation you have by unknown manager at various corporate levels. This includes many calls that your manager requires you to be a part of during the week. You will be hounded, asked why you haven't done more, and questioned on everything. Your manager, who likely has no management experience, will send you emails at all hours of the day and night with cutesy fonts and colors imploring you to focus, achieve, reach further, etc. There will be no concrete suggestions, just motivational nonsense. This is what the majority of your manager's time is spent doing. Your laptop is preconditioned at the corporate 'shop' to allow anyone to completely review your every key stroke. By far the worst thing is that you must not get along with your manager team at your immunity. This is paramount to your success. If you 'defend' your managers that you work closely with every day, you will be chastised. Several of the mid-level managers pretend to have a heart for seniors and their lifestyle, but the truth is, they have chosen you because you really do care about seniors, and they twist your care for seniors, use it against you, and push you psychologically to the point of exhaustion. If you really think you could do this, check out how many CSLs leave the company within six months. It is absolutely unfortunate.

    Advice to ManagementAdvice

    Sell the company already. You are a hedge fund, not a senior living provider -- but you already knew that.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 4 people found this helpful  

    The Holiday Touch is NEVER given to employers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Leader  in  Salt Lake City, UT (US)
    Former Employee - Sales Leader in Salt Lake City, UT (US)

    Pros

    I have thought very long and hard about what to put in the "Pros" area... The residents are the only highlight from this company...

    Cons

    I have been employed with Holiday for over a year now, and I have NEVER worked for a WORSE company THAN Holiday Retirement... No Support from upper management ( Regional Team, District Team ) they are always questioning Why? When? They believe they ALL have the answers and yet I have never seen one of them jump in and help a community... If your community is low in census they will show up and sit on their computers and phones... Hey Regional Team if you have the answers and you think you can sale; it would be nice for you to actually sale... But criticizing and belittling you in front of your peers is the way to go... 5 conference calls in a regular day is the norm and than they wonder why you don't have tours or move ins... Mangers for the community are run ragged, expected to work non stop... Sales Leaders are PRESSURED TO THE MAX, if you like being threaten with your job on a weekly basic this is the job for you...

    Advice to ManagementAdvice

    Dear Holiday Retirement,

    Prices are to high for the quality-of-life you have for your residents... You can't ask Managers and Sales Leaders to perform miracles... And yet you do on a daily basis... Give your community support and the tools they need to make Holiday shine, but you have a bunch of "Corp Bosses" making changes and beating people up instead of supporting them... Here's a "NEWS FLASH" without HAPPY employees you don't get that big bonus check... REMEMBER it's the employees that make and give that so called Holiday Touch, the way you treat your employees is a joke... I would never recommend a Holiday Community and I would never move a family member in one...

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 4 people found this helpful  

    Co-Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Co-Manager (Couple)  in  Richmond, VA (US)
    Former Employee - Co-Manager (Couple) in Richmond, VA (US)

    Pros

    Enjoyed our time with the residents!

    Cons

    Disorganization was rampant at regional level and above.

    Advice to ManagementAdvice

    Stop misrepresenting what the Co-Manager and Manager jobs involve. The expectation and hours expected reach far beyond anything discussed throughout the hiring process.

    Doesn't Recommend
  11. 1 person found this helpful  

    Does anyone know what they are doing any more?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Working to assist seniors and provide for their daily needs.

    Cons

    The whole company concept has drastically changed over the past couple of years. Community Management training used to be at least 1 month and covered all areas of facility management. Now it seems that all the company wants is glorified telemarketers and if the building or residents need something, that is tough! Too many chiefs and not enough Indians so t speak! Have all these outside RDs, ASLs etc that have no clue what this business is about, but boy can they waist time emailing constantly and calling when management is busy in the dining room! The business is totally focussed on obsolete marketing techniques and operates like a "boiler room"! My wife and I were told by community managers that we were not to spend time talking to residents; make calls and more calls! The "Holiday Touch" died a long time ago!

    Advice to ManagementAdvice

    Get rid of all the expensive and unproductive ancillary staff ie. the telemarketer/move-in focussed people who actually have no idea whatsoever about sales and marketing and go back to the old "Grass Roots" style operating and training.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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