Hotels.com Reviews

Updated 19 April 2015
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3.7
43 Reviews
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Recommend to a friend
Approve of CEO
Hotels.com President Johan Svanstrom
Johan Svanstrom
7 Ratings

Employee Reviews

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  1. Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)

    I have been working at Hotels.com

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Open, supportive, challenging, great office, opportunity for growth, fun, good compensation, flexible, always something new going on, diverse teams

    Cons

    We definitely work hard but generally it's a good work/life balance.

    Advice to Management

    Keep up the good work

  2. lodging support agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Dallas, TX (US)
    Current Employee - Anonymous Employee in Dallas, TX (US)

    I have been working at Hotels.com full-time

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good opportunity for advanced career, fun environment, open to ideas

    Cons

    Can't move to upper level unless you spend 6 month in current position

  3. Great money, and positive work environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Hotel Sales in Springfield, MO (US)
    Current Employee - Hotel Sales in Springfield, MO (US)

    I have been working at Hotels.com

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Honestly, I love my job. I look forward to going to work everyday. The pay is fantastic, and I have never missed commission. I make a lot more than minimum wage. For anyone who wants to work here, my advice to you is to not get into sales unless it is for you. Sales are stressful (I am sure this is a proven fact somehow.) I am honest to every costumer I encounter even if I think it will cost me a sale. I enjoy working for a company that backs me up on that. I am very proud to work for the company I work for. Hotels.com in Springfield, Mo is a fantastic company.

    Cons

    The only downside I have had so far is requesting off days and sometimes not getting them, but when you are given a month of paid vacation a year, can you really complain?

    Advice to Management

    I would say to make supervisors have the same attendance rules as regular employees. It is hard to enforce someone to follow the rules if you are following them yourself.

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  5. Good company to work for with opportunities across the globe in all areas of the business

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analytics Manager in Dallas, TX (US)
    Current Employee - Analytics Manager in Dallas, TX (US)

    I have been working at Hotels.com full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Global company with solid benefits and good work environment that encourages ideas and allows one to impact change.

    Cons

    Difficult to advance vertically from same role... opportunities are more available upon lateral movement to other roles.

  6. Work with highly specialised digital talent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Digital Marketing in London, England (UK)
    Current Employee - Digital Marketing in London, England (UK)

    I have been working at Hotels.com full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Informal
    Promotions based on merit, not on age and other more traditional determining factors
    Good travel perks
    Company offsite once per year
    Not as political as Expedia, the sister company
    Amazing offices in London
    International travel between London, HK, Dallas, Sydney, Sao Paolo and other offices

    Cons

    Honestly not many to mention. Would struggle to name them

  7. Helpful (1)

    Do your research before applying for a job here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hotels.com

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good lower management talent trying to do a good job. Used to be a good place to work a few years ago.

    Cons

    Don't let the salary allure you. Lower management gets punished if they don't fit in a certain mold. Doing your job well, going above and beyond is never enough. Politics is thick. You have vacation time but never time to take vacation because you have too much work. No work life balance. Forget about promotions on merit either.

  8. Best of both world !

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tech in London, England (UK)
    Current Employee - Tech in London, England (UK)

    I have been working at Hotels.com full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Dtartup mentality but financial power of a large organization (best of both world)
    We work hard we play hard, amazing office in central London
    Collaborative culture, global exposure

    Cons

    very marketing centric, sometimes hard to promote technology innovation

    Advice to Management

    be more open to innovative concepts/features

  9. Fun, State-of-the-Art, Huge eCommerce company, Technology driven from London!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director Technology in London, England (UK)
    Current Employee - Director Technology in London, England (UK)

    I have been working at Hotels.com full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    - Industry
    - Technology
    - Work life balance
    - Lean startup culture
    - Fun place to work for

    Cons

    - Office a little crowded, but I think its getting sorted out

  10. Modern management

    Former Contractor - Senior SEM Specialist in London, England (UK)
    Former Contractor - Senior SEM Specialist in London, England (UK)

    I worked at Hotels.com as a contractor (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great office, multi-cultural, hassle-free environment, socializing activities.

    Cons

    Hard to stand out, low sinergy.

    Advice to Management

    Encourage and pay attention to ideas and opinions from employees at all levels.

  11. Great Place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Travel Specialist in Springfield, MO (US)
    Current Employee - Travel Specialist in Springfield, MO (US)

    I have been working at Hotels.com full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Travel benefits, a lot of vacation time. positive environment.

    Cons

    I don't have any cons about working here.

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