Hyatt

  www.hyatt.com
  www.hyatt.com

Hyatt Reviews

Updated 17 December 2014
Updated 17 December 2014
704 Reviews
3.8
704 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Hyatt President and CEO Mark S. Hoplamazian
Mark S. Hoplamazian
231 Ratings

Review Highlights

Pros
  • Hyatt gives great benefits and really care about their employees (in 43 reviews)

  • The company tries hard to keep employees happy, and provides fairly good benefits (in 31 reviews)


Cons
  • Poor work life balance, it can bevery hard to make plans around your work schedule (in 30 reviews)

  • Extremely long hours hours for a handful of positions (in 51 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Makes you feel like a family every property you work at.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Reservations Agent in Melbourne
    Former Employee - Reservations Agent in Melbourne

    I worked at Hyatt full-time (more than an year)

    Pros

    Worldwide organisation with many properties around the world, so when travelling you can stay with a Hyatt property.

    Cons

    Big organisation an sometimes one will miss out on recognition.

    Recommends
    Positive Outlook
  2.  

    Great work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IRD in Chicago, IL (US)
    Current Employee - IRD in Chicago, IL (US)

    I have been working at Hyatt full-time (more than an year)

    Pros

    Pay is pretty good for a normal job

    Cons

    Hours vary and days off vary

    Recommends
    Neutral Outlook
  3.  

    It was great to work in an innovative hospitality industry.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing in Chicago, IL (US)
    Former Employee - Marketing in Chicago, IL (US)

    I worked at Hyatt

    Pros

    Work a lot with cross-functional teams which helps you broaden your eye horizon. Great enthusiastic and energetic working environment. Many wonderful ideas come from the marketing plans.

    Cons

    A little lack of organizational management.

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  5.  

    Great place to work - depending on location

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Department Head/Manager
    Current Employee - Department Head/Manager

    I have been working at Hyatt full-time (more than 3 years)

    Pros

    I've worked at two different properties - one full service, one select service. Most of my "pros" come from full service but some apply to both. Time off policies can be flexible depending on which department you work in. My experience has been in rooms division and there is a lot of flexibility in days off depending on your manager or who writes your schedule. Promotions came fairly quickly, with lots of opportunity for lateral moves to gain experience within the division, which can be helpful in moving up.
    The first property I worked at had a lot of leeway with budgeting, so they were able to do a lot of incentives and special events for their employees. Each property varies on this, but overall at the corporate level, they value their employees and strive to show this. Benefits are good, especially when it comes to staying at Hyatts around the world.

    Cons

    Compensation is much better at full-service hotels (in my experience). Select service expects you to do so much more with less hours & fewer employees. Because there are fewer levels of management, each manager is expected to take on a lot more responsibility throughout the hotel. Leadership varies by property (obviously) and my experiences were better in full service.
    Because the hotel business is 24/7, expect to miss holidays and work crazy hours when you're starting out - or just starting a new position. Your friends with "banker's hours" jobs will NOT understand your schedule but there are plenty of new friends to be made in the industry who completely understand that sometimes an after work bite to eat comes at midnight.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Hyatt is a great company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director, Global Sales in Los Angeles, CA (US)
    Current Employee - Director, Global Sales in Los Angeles, CA (US)

    I have been working at Hyatt

    Pros

    Many Hyatt associates have been with the company for 10+ years which speaks volumes. Hyatt feels like a family. Caring leadership and sincere employees provide an authentic experience.

    Cons

    Disconnect with corporate for remote employees.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Internship could have been better organized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Corporate RoomsFront Desk Agent in Bastrop, TX (US)
    Former Employee - Corporate RoomsFront Desk Agent in Bastrop, TX (US)

    I worked at Hyatt as an intern

    Pros

    Great company to work for - located everywhere so you can live wherever!

    Cons

    Feel that the internship wasn't very organized, I could have gotten a lot more out of it if it would have been

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Food and Beverages Department Review

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hyatt

    Pros

    The managing staff is constantly looking for ways to improve your experience.

    Cons

    The managing staff is constantly not doing anything with the feedback they receive.

  9. 1 person found this helpful  

    Worked with Hyatt for 10 years holding various positions.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hyatt full-time (more than 10 years)

    Pros

    Hyatt is known for hiring within. Great opportunity to develop your career. Benefits include 12 comp hotel rooms a year.

    Cons

    Hyatt has a great mission and values, but don't always stand by them with their employees. Known for letting go their employees with tenor. Benefits are okay, but pay is usually on the lower end.

    Advice to ManagementAdvice

    Hyatt has a great mission and values, but don't always stand by them with their employees.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Reservations Supervisor in Austin, TX (US)
    Current Employee - Reservations Supervisor in Austin, TX (US)

    I have been working at Hyatt

    Pros

    Great corporate culture. Lots of growth potential. Generous benefits. Work with lots of really nice people. Beautiful work environment.

    Cons

    Lower pay than competitors. Some team members or managers aren't top performers. Ask to do a lot with a little. Lots of gossip.

    Advice to ManagementAdvice

    Focus less on who makes mistakes and more on why they were made, how to rectify them, and how to prevent them from happening again.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    This is an amazing company to work for, very dynamic and innovative in its development

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Front Office Manager in Ðà Nẵng, Ðà Nẵng (Vietnam)
    Former Employee - Assistant Front Office Manager in Ðà Nẵng, Ðà Nẵng (Vietnam)

    I worked at Hyatt full-time (more than an year)

    Pros

    good opportunities to develop an international hospitality career

    Cons

    hard to comment on any cons

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