Hyatt

  www.hyatt.com
  www.hyatt.com

Hyatt Reviews

Updated 23 November 2014
Updated 23 November 2014
687 Reviews
3.8
687 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Hyatt President and CEO Mark S. Hoplamazian
Mark S. Hoplamazian
226 Ratings

Review Highlights

Pros
  • Hyatt gives great benefits and really care about their employees (in 43 reviews)

  • The company tries hard to keep employees happy, and provides fairly good benefits (in 31 reviews)


Cons
  • Poor work life balance, it can bevery hard to make plans around your work schedule (in 30 reviews)

  • Extremely long hours hours for a handful of positions (in 51 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Makes you feel like a family every property you work at.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Reservations Agent in Melbourne
    Former Employee - Reservations Agent in Melbourne

    I worked at Hyatt full-time (more than an year)

    Pros

    Worldwide organisation with many properties around the world, so when travelling you can stay with a Hyatt property.

    Cons

    Big organisation an sometimes one will miss out on recognition.

    Recommends
    Positive Outlook
  2.  

    Great company with good benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Food and Beverage Manager
    Current Employee - Food and Beverage Manager

    I have been working at Hyatt full-time (more than 3 years)

    Pros

    Free nights, health and retirement benefits, company values

    Cons

    Upper management, work-life balance = none

    Advice to ManagementAdvice

    Hyatt has great values, but you need to live them better

    Recommends
    Approves of CEO
  3. 1 person found this helpful  

    Great Job if You Don't Mind Working Long Hours

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Catering Manager
    Former Employee - Catering Manager

    I worked at Hyatt full-time (more than an year)

    Pros

    Great benefits, great experience, lots of opportunity for promotions both within certain hotels or to move to various hotels across the world, great opportunities to work with an eclectic mix of people and backgrounds, they make a genuine effort to hire good people, Leadership for the most part was really nice and very open to helping those around them grow, they company believes in lots of little extra things like random gift handouts, parties all the time, etc. You can build up a lot of vacation and comp time (but who knows if you will be able to use it when you want).

    Cons

    turnover all the time making it impossible to ever stay on top of things, the hours are insane. Don't EVER calculate what you are making hourly if you are a salaried employee. You will hate your life. It is actually much more beneficial to be an hourly employee than salaried because your time is worth more that way. Also, on the Catering side of things, you sell and service instead of one or the other. I have never worked for the competition that splits it up, but I know doing both is exhausting.

    Advice to ManagementAdvice

    Hire more people. They are losing good employees because they are overworked and have too much on their plate. I would have stayed if I thought there was a shot at work-life balance.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Front Desk-

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk in Denver, CO (US)
    Former Employee - Front Desk in Denver, CO (US)

    I worked at Hyatt full-time (less than an year)

    Pros

    The benefits- health insurance and deals with local companies, is great! The coworkers are great and the managers. They also offer a lot of opportunities for standing out among your peers and rewards for hard work.

    Cons

    The cons are pay and hours. The hospitality industry naturally has odd hours and you need to keep this in mind when starting most positions there, be prepared to work weekends and holidays! I also don't think the growth for pay is very limited.

    Advice to ManagementAdvice

    I always believe financial incentives are always appreciated :)

    Recommends
    Positive Outlook
  6.  

    Great company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Food and Beverage Intern in Seattle, WA (US)
    Former Employee - Food and Beverage Intern in Seattle, WA (US)

    I worked at Hyatt as an intern (less than an year)

    Pros

    Lots of benefits, opportunity for growth

    Cons

    Long hours, too much turnover

    Advice to ManagementAdvice

    Too much turnover

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Caring People working in an environment that focuses on the employee experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hyatt full-time

    Pros

    Friendly people and an innovative environment.

    Cons

    You need to be very flexible with scheduling as you are working in a 24/7 environment.

    Advice to ManagementAdvice

    Consider completing a schedule more than 3 days prior to the next work week.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Great Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bell Attendant in Huntington Beach, CA (US)
    Current Employee - Bell Attendant in Huntington Beach, CA (US)

    I have been working at Hyatt part-time (more than an year)

    Pros

    Good Environment. You're able to meet and speak with people from all over the world.

    Cons

    Hospitality hours. Possible over-night shifts.

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    If you are a self motivator this is the job for you.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Food and Beverage Supervisor in Bernalillo, NM (US)
    Current Employee - Food and Beverage Supervisor in Bernalillo, NM (US)

    I have been working at Hyatt full-time (more than 8 years)

    Pros

    Great ability to learn and grow. Its not what you know its what your show.

    Cons

    High turnover. Long hours. Close to open shifts.

    Recommends
    Positive Outlook
  10.  

    Long hours, great times

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hyatt

    Pros

    travel benefits, company matches some 401k, free lunch

    Cons

    lots of over 10 hour days, getting called in to cover night audit

  11.  

    Professional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Office Agent in New Brunswick, NJ (US)
    Former Employee - Front Office Agent in New Brunswick, NJ (US)

    I worked at Hyatt full-time (more than an year)

    Pros

    Great training and professional atmosphere

    Cons

    Low pay and middle management and even upper management sloppy and sometimes unprofessional.

    Advice to ManagementAdvice

    Invest in front line and train middle managers to be effective and staff appropriately

    Recommends
    Positive Outlook

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