Hyatt

www.hyatt.com

Hyatt Reviews

Updated 29 January 2015
Updated 29 January 2015
743 Reviews
3.8
743 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Hyatt President and CEO Mark S. Hoplamazian
Mark S. Hoplamazian
246 Ratings

Review Highlights

Pros
  • Hyatt gives great benefits and really care about their employees (in 43 reviews)

  • The company tries hard to keep employees happy, and provides fairly good benefits (in 31 reviews)


Cons
  • Poor work life balance, it can bevery hard to make plans around your work schedule (in 30 reviews)

  • Extremely long hours hours for a handful of positions (in 51 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Makes you feel like a family every property you work at.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Reservations Agent in Melbourne
    Former Employee - Reservations Agent in Melbourne

    I worked at Hyatt full-time (more than a year)

    Pros

    Worldwide organisation with many properties around the world, so when travelling you can stay with a Hyatt property.

    Cons

    Big organisation an sometimes one will miss out on recognition.

    Recommends
    Positive Outlook
  2.  

    Hyatt Austin

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Catering Administrative Assistant in Austin, TX (US)
    Current Employee - Catering Administrative Assistant in Austin, TX (US)

    I have been working at Hyatt full-time (more than a year)

    Pros

    True sense of team work/family, health benefits, complimentary rooms at other Hyatt properties, growth from within, open door policy, annual training, team building retreats

    Cons

    People will say that Hyatt underpays to make up for their awesome benefits, which I can see. The issue is the work load placed on hourly associates for the amount they are paid. I wouldn't be asking for more money on top of my benefits because I just want more money, my argument is that I am doing essentially the same work as your manager but getting literally half the pay. I love the trust and responsibility, but I feel I should be getting paid for the work I'm doing. Training could also use some attention as well.

    Advice to ManagementAdvice

    Fair Pay.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Love

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hyatt

    Pros

    Awesome place to work! The people treat you like family. Easily a career move for anyone looking in hospitality.

    Cons

    None needed, the place is great. Management know how to listen, colleagues work well together.

    Advice to ManagementAdvice

    None

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Good company. For faster growth need to be willing to move.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Agent in Santa Clara, CA (US)
    Current Employee - Front Desk Agent in Santa Clara, CA (US)

    I have been working at Hyatt

    Pros

    There are a lot of incentives to keep front desk agents motivated. Pay is pretty good! They started me a lot higher than I expected. They try to do a lot of employee activities.

    Cons

    They often move from one objective to the next before even updating staff as to whether they have met their goal as a team. At first I felt like they really cared about your personal growth but over time it seemed like they just wanted to portray that they care but didn't follow through.

    Advice to ManagementAdvice

    Touch base with employees more regularly to give them feedback on their work whether good or bad.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great place

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hyatt

    Pros

    Lovely people and great views

    Cons

    Need raises and more runners

    Advice to ManagementAdvice

    Stay great but give raises

  7.  

    Great first job experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Meeting Concierge in Chicago, IL (US)
    Former Employee - Meeting Concierge in Chicago, IL (US)

    I worked at Hyatt

    Pros

    Thorough training schedule
    Internship included a mentor

    Cons

    Steep learning curve--sink or swim

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Greeter

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Greeter in Orlando, FL (US)
    Current Employee - Greeter in Orlando, FL (US)

    I have been working at Hyatt

    Pros

    Great Benefits, Nice CEO & Managers, Great HR

    Cons

    No time off, hard to get promoted, not taken seriously until 90 days

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    True Pioneer in Hospitality Industry!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in San Diego, CA (US)
    Current Employee - Manager in San Diego, CA (US)

    I have been working at Hyatt

    Pros

    - Management is transparent
    - Great benefits for FTEs
    - Stay in beautiful hotels all over the world
    - Educational assistance
    - Engaging management staff
    - Room for growth and development

    Cons

    - Working during holidays
    - Although benefits compensate, rate of pay could be slightly better

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Great Dynamic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hyatt

    Pros

    - work with people from all over the world
    - superb training
    - high level of service
    - benefits (medical, vacation)
    - great coworkers
    - diversity

    Cons

    In some departments it is very difficult to move up. Will promote a friend or a relative in some cases. Compared to other chains, salaries are not lower. Bonus since at the end of the year not always fair.

    Recommends
  11.  

    Great company and great benefits!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hyatt

    Pros

    If you work for the right person or team, you will grow in the company. Great benefits, training and people.

    Cons

    If you work for the wrong person it is hard to get ahead. Some departments are very separated, I worked for a department where they never made me feel as if I was a part of the team. But, not all are like that. It depends on your leader!!

    Recommends
    Positive Outlook
    Approves of CEO

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