In-N-Out Burger

  www.in-n-out.com
  www.in-n-out.com

In-N-Out Burger Reviews

Updated 17 December 2014
Updated 17 December 2014
272 Reviews
4.2
272 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
In-N-Out Burger President Lynsi Martinez
Lynsi Martinez
160 Ratings

Review Highlights

Pros
  • Hours are great, fast paced work never a dull moment so work goes by fast, Great pay starts at (in 45 reviews)

  • Good Pay, great learning experience, teaches good work ethic (in 30 reviews)


Cons
  • long hours, hard work , very fast paced, dealing with difficult customers (in 19 reviews)

  • Hard to become a full time worker, due to them being required to offer health benefits after a certain amount of hours (in 12 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Wow?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at In-N-Out Burger

    Pros

    Great leadership and great salaries and benefits. I loved working here while I was in college. I would recommend this company to all young men and women

    Cons

    I really can't think of any.

    Advice to ManagementAdvice

    None

    Recommends
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Positive & FreeSpirited

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate Level II in Napa, CA (US)
    Current Employee - Associate Level II in Napa, CA (US)

    I have been working at In-N-Out Burger part-time (less than an year)

    Pros

    The best reason to work at In n Out is because of all the positive people, the smiles, the upbeat attitudes. It's a good atmosphere to be in. VERY great at making sure before you go up on your levels that you have enough experience and confidence that when asked to do something you know how to do it. It's very fast paced, so it helps you learn how to work well under pressure, but also being able to smile & give the customers the best experience. Reasonable AND flexible work hours. They are really good about making sure you do have a social life but that you also work. Especially if you are in college or have another job. The pay is great.

    Cons

    Not always getting off on your scheduled time..

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great burgers!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at In-N-Out Burger

    Pros

    The burgers are above average
    The service was great
    The secret menu is fun, I like the animal fries
    Their milkshakes are good
    The store is nice and clean

    Cons

    Seating can be hard to find sometimes when it is super crowded, but that's it

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  5. 1 person found this helpful  

    Great first job--teaches life skills. 8.5 years with company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - 8+years
    Current Employee - 8+years

    I have been working at In-N-Out Burger full-time (more than 8 years)

    Pros

    Upbeat atmosphere where time flies and you feel like you are hanging with friends. You learn to work very efficiently--hard work is a requirement, as well as attention to detail. Laziness is not tolerated. You also learn to take criticism well, because constant feedback is given. Customer service is so important--many shy people burst out of their bubble in the job. The environment created is one of pride in what you do, which builds a family feeling at work.

    Cons

    The hours are rough; working until 2:30 in the morning, then coming back for a day shift the next day is commonplace. And the work is physically laborious and fast paced, which can be stressful. The job really takes a toll on your body.

    Advice to ManagementAdvice

    Management in the stores works alongside the associates, however--senior management does not. Get "in the trenches" and work (actually work) alongside the associates for 8 hours to renew your perspective of the detailed, and physical work they do every day. The job does pay well compared to other fast food places, but it's still not a livable wage in most areas of California.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great job to have during college.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Level V in San Diego, CA (US)
    Current Employee - Level V in San Diego, CA (US)

    I have been working at In-N-Out Burger

    Pros

    Flexibilty in schedule. A lot of room for advancement

    Cons

    Late night shifts. Have to work weekends

    Advice to ManagementAdvice

    Great company

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Great company to work for, but be willing to WORK for it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Level V in Santa Ana, CA (US)
    Current Employee - Level V in Santa Ana, CA (US)

    I have been working at In-N-Out Burger part-time (more than 3 years)

    Pros

    Variety of customers can be fun. We get lots of tourists, even occasional celebrities. Free burgers. Get to learn the "secret menu". The pay is great considering it's fast food. INO prides itself in always giving more than minimum wage. Awesome first job (if you're up for it). Family owned (not a chain) so it still has strong core values. Believes in community service/ charity. Everyone gets Easter, Thanksgiving and Xmas off. There's also benefits available and room for advancement. Training is better than other places I've worked, they really push you to move up levels (at least at my store). Most coworkers are friendly, supportive and motivated. Scheduleing can be flexible if you're a student/ religious/ have another job. Offers company picnics/ events and awards (theme parks, gift cards, sport tournaments). Fast-paced environment (can be a pro or con). It's the most demanding job I've had but my favorite so far.

    Cons

    Expect to work long hours/ late (clocking out at 2am on a closing shift). Strict dress code and policies (pro when it comes to quality). Some people say you gain weight from eating burgers haha but INO does offer discounted gym memberships. I'm part-time so I usually work 6hr shifts. Full time can work 8+hr shifts. So if your schedule says 11-3 they can keep you longer. I learned to live with it (more hrs = more money) but it seems to bug a lot of people. I've noticed management/ advancing can get political and cause drama. Also, seems to be more men than women in management, but that's just an observation. The customers can be very specific and rude or have no idea what to order and then blame you for not getting what they wanted. But you have to learn how to deal with people at any job. It makes the nice customers that much better to serve.

    Advice to ManagementAdvice

    Practice what you preach. I feel some managers are not consistent or clear in their expectations. They always push to be faster yet still want to give customers the best quality/ experience. They seem to forget that there needs to be a balance and they only care about #s for the day. There's big training on communication and teamwork, but sometimes forget to set good examples. Remember that EVERYONE started from the same spot and we are all equals. We need level ones just as much as a level 6.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Level III Associate in Mountain View, CA (US)
    Former Employee - Level III Associate in Mountain View, CA (US)

    I worked at In-N-Out Burger part-time (more than an year)

    Pros

    It's a fun, fast-paced environment. As a 19-year-old its freaking fun! Everyone loves In N Out and I just loved servicing the people! Great experience if you keep a positive attitude. It's a fast-food restaurant, therefore you have to deal with awesome and not so awesome customers.

    Cons

    Since there is levels, higher levels treat lower levels like they were high school freshmen. It's immature.

    Advice to ManagementAdvice

    Keep working ethically!

    Recommends
    Positive Outlook
  9.  

    I loved working for this company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Level V
    Former Employee - Level V

    I worked at In-N-Out Burger part-time (more than 3 years)

    Pros

    Great atmosphere. Management is capable, understanding, and flexible. Potential for quick growth through company. Training is thorough and efficient. Treat their employees with good benefits, paid vacation, awards, gifts, and parties.

    Cons

    Results vary with each store. I had a wonderful experience working for my store, however I never transferred or worked anywhere else. So there is potential for some bad crews out there, however I do not know this for a fact. There is also some late night work.

    Advice to ManagementAdvice

    Keep up the hard work!

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate in San Jose, CA (US)
    Current Employee - Associate in San Jose, CA (US)

    I have been working at In-N-Out Burger part-time (more than an year)

    Pros

    Very fun place to work. Almost all coworkers are super friendly and outgoing. Management was great and fair with scheduling

    Cons

    Takes a while to move up levels and pay is too low on the lower levels. Wish there was a faster process of moving up for the hard working individuals

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Pretty Good for Entry Level

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Level 6 in La Mirada, CA (US)
    Current Employee - Level 6 in La Mirada, CA (US)

    I have been working at In-N-Out Burger full-time (more than 5 years)

    Pros

    Good starting pay, flexible schedules good people to work with, excellent opportunities out side of stores

    Cons

    High stress work, wired hours, crazy customers, hard to get in jobs outside of stores

    Advice to ManagementAdvice

    Remember that your lower level associates are the backbone of the operation that make you money, take care of them!

    Recommends
    Positive Outlook
    Approves of CEO

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