Internap Network Services
2.4 of 5 29 reviews
www.internap.com Atlanta, GA 500 to 999 Employees

Internap Network Services Reviews

Updated Apr 15, 2014

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2.4 29 reviews

                             

45% Approve of the CEO

Internap Network Services President, CEO, and Director J. Eric Cooney

J. Eric Cooney

(20 ratings)

28% of employees recommend this company to a friend
29 Employee Reviews
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  • Culture & Values
         
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  • Senior Management
         
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  • Approves of CEO

3 people found this helpful  

Work-life balance is tilted in the wrong direction here

Anonymous Employee (Current Employee)
Atlanta, GA (US)

I have been working at Internap Network Services full-time

ProsFor most job areas, compensation is competitive; Benefits are competitive; Company's product offering and strategy has a good chance to do well; Competent operations leadership

ConsSome occasional sub-optimal short-sighted decisions driven by earnings reporting (fortunately not as severely as some other companies); Ongoing various issues have contributed to *years* of continual "crisis mode" management and high employee turnover due to staff burnout and utter lack of work-life balance for back-office people

Advice to Senior ManagementFaster information is great. Burning out the workforce to achieve it and contributing to high employee turnover may not be an effective strategy.

No, I would not recommend this company to a friend

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Sorry but company is increasing expenditures on R&D and massively investing in infrastructure

Anonymous Employee (Current Employee)

I have been working at Internap Network Services

Pros2007 - 2009 2010 - 2012 Growth
R&D Expense + Capitalized Software 14.8 25.5 72%
Nice people where everyone can make a difference

ConsBusiness Units, Engineering, and Ops don't work closely enough together
Some missteps could have been avoided in the past by focusing on fewer products and initiatives
Weak recruiting process

Advice to Senior ManagementFocus on fewer products/initiatives
Align BU/Ops/Engineering/sales and marketing
Upgrade HR

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Good company with solid product offering

Anonymous Employee (Former Employee)
San Francisco, CA (US)

I worked at Internap Network Services full-time for more than a year

ProsOverall a very good company to work for with many great employees. They continue to open new data centers and sell a competitive cloud product

ConsSmall company that competes with the largest providers in the market. They do a great job but dont own their network.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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2 people found this helpful  

Great potential, Obsessed with cost.

Software Engineering (Former Employee)
Atlanta, GA (US)

I worked at Internap Network Services full-time for more than a year

ProsCutting edge ideas, Great minds to share ideas with.

ConsZero investment in Infrastructure and R&D. Software engineering staff were literally cobbling together junk equipment that most normal companies would have thrown away in order to have working development systems. Management was more concerned about the bottom line than their employees and customers. Support staff in IT and Systems Engineering were completely overloaded with work trying to keep outdated and broken hardware and software functional.

Advice to Senior ManagementAccept that your engineering staff is "different" than your sales people and give us room and budgets to be able to function. Invest in your ideas with real budgets and real research. People can't create a great product out of thin air.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Good first-time experience

Anonymous Employee (Former Employee)

I worked at Internap Network Services part-time

ProsAwesome, friendly employees who all seem to know what they are doing. This is a cool place to work as they are doing some interesting work.

ConsThe hours can tend to become long as the company suggests on average that employees work around 9 or so hours per day

Yes, I would recommend this company to a friend

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3 people found this helpful  

If you have another offer, take it

Anonymous Employee (Former Employee)
Atlanta, GA (US)

I worked at Internap Network Services full-time for more than a year

ProsGood pay- higher than normal/ up to 10% of salary in bonus based on performance ("up to" being the optimal words here)

Good benefits- employee pays half/Internap half

Open to outside the box ideas/fun projects to work on

Nice new office with gym access/Starbucks/mall

21 paid days off

Ability to work from home on occasion, depending on your manager

Exciting and fast-paced industry with lots of potential

ConsConstantly changing direction on goals

Long hours/high stress - frequently up to all hours of the night finishing projects for the board only to scrap them later or have to re-do

Competition among departments- very dog-eat-dog

Buy-in is needed from everyone so it takes a long time to make decisions

Everything seems to be done last minute with little thought going into planning - general mindset of do it halfway now and fix it later

Can't turn off work - expected to be available at any time

High turnover in general - about 50% and higher in sales - rare to meet anyone with tenure longer than two years

Not a very social culture overall - don't expect team sports, lunches, happy hours or christmas parties

Not a lot of interaction with senior management- very tiered/lots of middle management, little communication from the top

Very cheap - will choose the most incompetant vendors in the name of saving a dollar/management questions every nickel and dime spent to the point of exhaustion

Don't invest in employees - use them and lose them attitude/not generous with company bonuses

Inflexible- vacation time is accrued, so if you don't have it when you need it you are SOL - not willing to work with you

Advice to Senior ManagementIf you invest in your employees the dollars will follow - not the other way around. In order to truly change the culture it must come from a place of genuine appreciation for employees. It starts at the top. Celebrate the successes you do have. Find a way to make people feel valued and they won't mind the long hours and might even stick around longer. Employee happiness and retention rarely results from a high salary. You have people that are intelligent and know how to get the job done in management, they just need to work on motivating and inspiring their employees.

No, I would not recommend this company to a friend

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2 people found this helpful  

Good pay, but poor company culture.

Anonymous Employee (Current Employee)

I have been working at Internap Network Services full-time

ProsThe pay is good in the short term.

ConsVery high turn-over at all levels
Corporate culture does not value employees
Little to no life balance

Advice to Senior ManagementCEO is sharp, but needs to finish what he started. Some long tenured leadership is holding the company back and needs refreshing.

No, I would not recommend this company to a friend

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It a good organization and has been a great place to work.

Account Executive (Current Employee)
New York, NY (US)

I have been working at Internap Network Services

ProsSolid and comprehensive products that fit early stage to mid-growth organizations.
Smart people and great group of co-workers. Great Team.
Great place to learn the industry.

ConsPoor compensation. There is a three month look back on commissions that reduces your pay out.
Trouble retaining sales professionals.
Needs formal training for managers.

Advice to Senior ManagementManagement training for new managers and managers that are new to Internap. I would recommend removing the three month look back on commissions.

Yes, I would recommend this company to a friend

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1 person found this helpful  

No CTO = no collaboration

Anonymous Employee (Former Employee)

I worked at Internap Network Services

ProsVP leadership seems to be in place now, just need someone above to incentivize them to work together.

ConsDepartmental technology silos strained ability to get anything done across the boundaries.
Managers did little to discourage silos and so implicitly furthered silos.
Some groups attempted to work with others, but a few really self-interested apples spoil the bunch.

Advice to Senior ManagementLook into your director's performance--is there quality there or is it all just perception?
How do they direct their reports and how have their reports responded to their direction?
Do you want to accept the status quo or take a chance at success? So far the former is the rule of thumb.
Hire a CTO to provide a unified technology vision.

No, I would not recommend this company to a friend

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Half-way decent place to work, they don't pay well at all

Tier II NOC Engineer (Current Employee)
Atlanta, GA (US)

I have been working at Internap Network Services

ProsThey is a lot to learn if you want.

ConsNo one wants to compensate or advance your position for learning it.

Advice to Senior ManagementPay your talent on the support side.

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Glassdoor is your free inside look at Internap Network Services reviews and ratings - including employee satisfaction and approval ratings for Internap Network Services CEO J. Eric Cooney. All 29 reviews are posted anonymously by Internap Network Services employees.