Internap Network Services Reviews

Current Employee – been working at Internap Network Services

Pros – 2007 - 2009 2010 - 2012 Growth
R&D Expense + Capitalized Software 14.8 25.5 72%
Nice people where everyone can make a difference

Cons – Business Units, Engineering, and Ops don't work closely enough together
Some missteps could have been avoided in the past by focusing on fewer products and initiatives
Weak recruiting process

Advice to Senior Management – Focus on fewer products/initiatives
Align BU/Ops/Engineering/sales and marketing
Upgrade HR

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at Internap Network Services full-time for more than a year

Pros – Overall a very good company to work for with many great employees. They continue to open new data centers and sell a competitive cloud product

Cons – Small company that competes with the largest providers in the market. They do a great job but dont own their network.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at Internap Network Services full-time for more than a year

Pros – Cutting edge ideas, Great minds to share ideas with.

Cons – Zero investment in Infrastructure and R&D. Software engineering staff were literally cobbling together junk equipment that most normal companies would have thrown away in order to have working development systems. Management was more concerned about the bottom line than their employees and customers. Support staff in IT and Systems Engineering were completely overloaded with work trying to keep outdated and broken hardware and software functional.

Advice to Senior Management – Accept that your engineering staff is "different" than your sales people and give us room and budgets to be able to function. Invest in your ideas with real budgets and real research. People can't create a great product out of thin air.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at Internap Network Services part-time

Pros – Awesome, friendly employees who all seem to know what they are doing. This is a cool place to work as they are doing some interesting work.

Cons – The hours can tend to become long as the company suggests on average that employees work around 9 or so hours per day

Yes, I would recommend this company to a friend

Former Employee – worked at Internap Network Services full-time for more than a year

Pros – Good pay- higher than normal/ up to 10% of salary in bonus based on performance ("up to" being the optimal words here)

Good benefits- employee pays half/Internap half

Open to outside the box ideas/fun projects to work on

Nice new office with gym access/Starbucks/mall

21 paid days off

Ability to work from home on occasion, depending on your manager

Exciting and fast-paced industry with lots of potential

Cons – Constantly changing direction on goals

Long hours/high stress - frequently up to all hours of the night finishing projects for the board only to scrap them later or have to re-do

Competition among departments- very dog-eat-dog

Buy-in is needed from everyone so it takes a long time to make decisions

Everything seems to be done last minute with little thought going into planning - general mindset of do it halfway now and fix it later

Can't turn off work - expected to be available at any time

High turnover in general - about 50% and higher in sales - rare to meet anyone with tenure longer than two years

Not a very social culture overall - don't expect team sports, lunches, happy hours or christmas parties

Not a lot of interaction with senior management- very tiered/lots of middle management, little communication from the top

Very cheap - will choose the most incompetant vendors in the name of saving a dollar/management questions every nickel and dime spent to the point of exhaustion

Don't invest in employees - use them and lose them attitude/not generous with company bonuses

Inflexible- vacation time is accrued, so if you don't have it when you need it you are SOL - not willing to work with you

Advice to Senior Management – If you invest in your employees the dollars will follow - not the other way around. In order to truly change the culture it must come from a place of genuine appreciation for employees. It starts at the top. Celebrate the successes you do have. Find a way to make people feel valued and they won't mind the long hours and might even stick around longer. Employee happiness and retention rarely results from a high salary. You have people that are intelligent and know how to get the job done in management, they just need to work on motivating and inspiring their employees.

No, I would not recommend this company to a friend

Current Employee – been working at Internap Network Services full-time

Pros – The pay is good in the short term.

Cons – Very high turn-over at all levels
Corporate culture does not value employees
Little to no life balance

Advice to Senior Management – CEO is sharp, but needs to finish what he started. Some long tenured leadership is holding the company back and needs refreshing.

No, I would not recommend this company to a friend

Current Employee – been working at Internap Network Services

Pros – Solid and comprehensive products that fit early stage to mid-growth organizations.
Smart people and great group of co-workers. Great Team.
Great place to learn the industry.

Cons – Poor compensation. There is a three month look back on commissions that reduces your pay out.
Trouble retaining sales professionals.
Needs formal training for managers.

Advice to Senior Management – Management training for new managers and managers that are new to Internap. I would recommend removing the three month look back on commissions.

Yes, I would recommend this company to a friend

Former Employee – worked at Internap Network Services

Pros – VP leadership seems to be in place now, just need someone above to incentivize them to work together.

Cons – Departmental technology silos strained ability to get anything done across the boundaries.
Managers did little to discourage silos and so implicitly furthered silos.
Some groups attempted to work with others, but a few really self-interested apples spoil the bunch.

Advice to Senior Management – Look into your director's performance--is there quality there or is it all just perception?
How do they direct their reports and how have their reports responded to their direction?
Do you want to accept the status quo or take a chance at success? So far the former is the rule of thumb.
Hire a CTO to provide a unified technology vision.

No, I would not recommend this company to a friend

Current Employee – been working at Internap Network Services

Pros – They is a lot to learn if you want.

Cons – No one wants to compensate or advance your position for learning it.

Advice to Senior Management – Pay your talent on the support side.

Former Employee – worked at Internap Network Services

Pros – There are some nice folks there.

Cons – Weigh heavily any decision to work at Internap Network Services with what other job opportunity you be giving up even should pay be better at Internap. Internap can often prove to be a short term employment opportunity for many people.

Turnover across Internap as a whole is high, not just in the Sales organization.

This is especially true in the Marketing organization.

If you are interviewing for a position at Internap, ask the following questions:

What turnover has the department seen in the last 12-18 months? What is the style of the leadership in the department? Ask what the style is of the hiring manager. Can you expect to be given latitude to do your role or will you or your work be managed very closely? How are people valued in the department? What is the opportunity to get promoted in the organization? If you are interviewed by anyone other than departmental management, ask how they like working at the company. Ask where each person worked before - are there commonalities? Is the position a new one or replacing someone - what happened to that person or why did they leave Internap?

How would you describe the culture of the company? Is the culture win-win or win-lose (if there is hesitation on the answer, the answer should be self-evident).

Again, weigh heavily your options, understand what kind of work environment you thrive in and determine if Internap feels like a match to that. Trust your instincts.

Advice to Senior Management – Based on the number of executive-level and other departures and firings over the past two or so years, my estimation is that top leadership does not value strategic insight and advice if it challenges that leadership's own formulated opinions.

No, I would not recommend this company to a friend