Internap Network Services

  www.internap.com
  www.internap.com
Work in HR? Unlock Free Profile

Internap Network Services Reviews

Updated 1 September 2014
Updated 1 September 2014
40 Reviews
2.3
40 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Internap Network Services President, CEO, and Director J. Eric Cooney
J. Eric Cooney
27 Ratings

Employee Reviews

Sort: Popular Rating Date
  1.  

    Can learn a lot about network systems, but management has lost sight of development.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - QA Engineer  in  Atlanta, GA (US)
    Former Employee - QA Engineer in Atlanta, GA (US)

    I worked at Internap Network Services full-time for more than a year

    Pros

    There are lots of smart people here and lots of different systems to learn from. Pay and benefits are good. There are lots of things about these people and systems that make it worth hanging around.

    Cons

    Upper management hast lost the vision to continue development in the future, and it shows by the way they under-budget their development teams. There seems to be no strategies to continue to be competitive into the future, but all tactics are reactionary to stay competitive only in the present. They lose talent from the engineering side and don't replace them, meanwhile they increasingly push product and service sales that they are losing the ability to support.

    Advice to ManagementAdvice

    Less than 2% of your employees are design engineers that are actually creating future systems, but most good companies that grow into the future have more creative energy and technical ability than that! There is way too much management and non-technical employees gobbling up all the company's revenues. Quit funneling so much revenue into sales for the present to support the overgrowth of management and non-essential departments and put some more back into technical roles for current support development for the future. And above all else, upper management should pay attention to what the customers are getting frustrated with and invest more in present and future solutions.

    Recommends
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Rudderless and Heading into a Big Storm Q4

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - N/A  in  Atlanta, GA (US)
    Current Employee - N/A in Atlanta, GA (US)

    I have been working at Internap Network Services full-time for more than 10 years

    Pros

    If you work here for a few years, it will be easy to get into competitors like Akamai / Rackspace, as well as any colo provider.

    Cons

    The products are mediocre at best. Colo and IP are too expensive, and cloud products are half baked. Recent cuts in operations has severely impacted customer support. Customers simply do not want to renew contracts given their bad experiences this last year.

    Advice to ManagementAdvice

    Consider retaining smart people from each acquisition, rather than letting them go so easily when they have a different opinion.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    A lot of promise, just can't seem to get it together

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Internap Network Services full-time

    Pros

    Good but not great compensation (very good salary, mediocre benefits) high growth industry which is constantly changing means you'll always have plenty to do and new projects to tackle which is nice.

    Cons

    Work-life balance is an afterthought at best, corporate culture is highly siloed and left to the GM's / SVP's to create and maintain who may or may not care to do so. Highly fragmented workplace.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    Company lacks direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Internap Network Services

    Pros

    Decent benefits, good workspace, good work-life balance

    Cons

    Very high turnover and constant layoffs. minimal opportunities for advancement. Poor Senior Management, lack leadership skills.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Glad this is just a job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Internap Network Services full-time

    Pros

    Glad that someone was willing to give me a start in management, but not this place is a cluster f. Decent salary, decent pto, great people.

    Cons

    Uninformed management in regards to the mission of this company. Hiring non-IT people to manage IT people rarely works out and this place is a shining example.

    Advice to ManagementAdvice

    Get rid of the senior level people who have no idea what they're doing. All they do is create confusion and hinder the workflow as opposed to help it. They then try to hire more senior level people for guidance and those people barely have a clue. Seems like everyone just adds unnecessary busy work to the necessary busy work and nothing gets done until the 25th hour. Stop having a million calls a week for the same project. Have one call, assign responsibilities, and do it. Seems like everything is talked about and no one takes action until the last possible minute.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Overall good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Internap Network Services full-time for more than a year

    Pros

    Get to work with other smart engineers

    Cons

    Upper management while I was there were not easy to work with

    Recommends
    No opinion of CEO
  8.  

    Great company....just need more structure!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous  in  Atlanta, GA (US)
    Current Employee - Anonymous in Atlanta, GA (US)

    I have been working at Internap Network Services full-time for more than a year

    Pros

    Excellent PTO time,benefits and competitive salary!! Able to work from home and flexible time. Doesn't micro manage!

    Cons

    Lack proper training and I think there should also be a stronger HR department that supports employees on a more personal level!! I don't see minorities and women in senior management and middle mgmt positions!

    Advice to ManagementAdvice

    Get involved with employees that will create a balanced and positive environment ! Boost morale by creating functions that motivate employees to want to stay! Get involved in the community by giving back! Give to schools or shelters to show that Internap cares about the community. Creative a culture for the company that is positive and encouraging creating company values and upper management leading by example!! Allow people to grow within the company and allow minorities who are qualified to advance to senior and middle mgmt positions!!

    Recommends
    Positive Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Potential....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Internap Network Services

    Pros

    Company is moving in the right direction with OpenStack Powered and Hosting services. All services are related to each other and provides clients with flexibility and options to optimize current infrastructure as well as put in place an architecture to grow.

    Cons

    Any company in growth mode can be challenging to get to top line revenue. Especially after acquisition of integrating systems, processes, employees, etc.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Squandered Potential

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Network Engineer  in  Atlanta, GA (US)
    Former Employee - Network Engineer in Atlanta, GA (US)

    I worked at Internap Network Services full-time for more than 3 years

    Pros

    The people are the only major benefit to working here. The people in operations are some of the hardest working and most knowledgeable people you will ever meet. You will accrue a large amount of PTO, but due to scheduling and working conditions it is doubtful you will be able to use it. Training is available, as long as you use your own time off to do it. Don't expect the company to

    Cons

    It's sad that Internap has gone from being one of the best technology companies to work for in Atlanta to a veritable technology sweatshop. If you work for them, prepare for work in an on-call rotation with a pittance of a compensation for the constant paging and after hours work. The turnover rate, both voluntary and management initiated, means that the company has very little expertise in anything. The sales department is a joke and on more than one occasion sold services that are literally impossible to provide. The only people that seem to stay at Internap are the executives, and if you look at the SEC filings you will see why.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Good place to learn

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Internap Network Services full-time

    Pros

    Great co-workers, good pay, and good benefits

    Cons

    Need better communication from the upper management

    Advice to ManagementAdvice

    Let employees know what is going on

    Recommends
    Positive Outlook
    No opinion of CEO

Worked for Internap Network Services? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.