Internap Network Services

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  www.internap.com

Internap Network Services Reviews

Updated 24 October 2014
Updated 24 October 2014
46 Reviews
2.1
46 Reviews
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Internap Network Services President, CEO, and Director J. Eric Cooney
J. Eric Cooney
32 Ratings

Employee Reviews

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  1. 1 person found this helpful  

    No strategic focus

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Atlanta, GA (US)
    Former Employee - Manager in Atlanta, GA (US)

    I worked at Internap Network Services full-time (more than an year)

    Pros

    Work-life balance is good as they are not too demanding.

    Cons

    Changed directions many times as product mix changed without a clear identity who what the company wanted to be.

    Advice to ManagementAdvice

    Communicate better with employees

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Disorganized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - NAM in Herndon, VA (US)
    Former Employee - NAM in Herndon, VA (US)

    I worked at Internap Network Services full-time (more than an year)

    Pros

    Pay was ok, can work independently.

    Cons

    Need to revamp products, company culture is terrible

    Advice to ManagementAdvice

    More vision and direction needed.

    Doesn't Recommend
    Disapproves of CEO
  3.  

    Could be better but not the worst

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Internap Network Services

    Pros

    Great coworkers and team effort

    Cons

    Management just does not have their finger on the pulse. No real future goals to succeed just treading water at best.

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  5.  

    nail that sticks up gets hammered down

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - NOC Support in Atlanta, GA (US)
    Current Employee - NOC Support in Atlanta, GA (US)

    I have been working at Internap Network Services full-time (more than 3 years)

    Pros

    Major problems in NOC allow newcomers great experience.

    NOC people at Internap have a great name in the industry. Field sales and customers are good at connecting NOC people with opportunities.

    Ex-NOC people are always looking for new people in Atlanta, Seattle, and New York. Hosting guys in Cali and cloud guys in Montreal are extremely good.

    Cons

    Almost everyone from Voxel is gone, leaving our internal system (Ubersmith) with little support.

    Large IT problems hamper our productivity in NOC. IT is horribly unorganized, even by NOC standards.

    Annoying "officers vs enlisted" attitude between newcomers and management.

    When you bring up issues (and solutions to address them), management overreacts by pushing back with answers like, "Do you even want to work here?" Not the sort of environment that inspires people to fix problems.

    HR does little to fix people problems in NOC.

    Best way to survive is do as little as possible. Here it is best to simply be mediocre than to interfere with someone else's fiefdom. Consequences are harsh.

    NOC is exhausting. No matter how long you are up on major problems, you have to get up super early each day.

    Sales reps and solution engineers can get clingy, which makes it hard to move on to big problems that affect everyone. They escalate everything which makes it hard to focus on the real priorities.

    This is not a healthy place for people with families. Benefits got worse, and you have hardly any time outside of work.

    Advice to ManagementAdvice

    NOC is falling apart. Customers notice this and are trying to help their favorite NOC people find new opportunities. That is not good and reflects poorly on Internap.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Great product ruined by poor management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - NOC Engineer
    Current Employee - NOC Engineer

    I have been working at Internap Network Services full-time (more than 5 years)

    Pros

    Good benefits, lots of products to learn, fellow employees are a great resource to learn from.

    Cons

    Where to start. Staffing in the NOC is a huge issue. People are burning out very quickly due to upper management and corporate introducing new products to customers and telling the NOC to troubleshoot it without teaching them how to support the product. This leads to too few employees doing far too much work.

    The culture of upper management is an exclusive club. They don't speak to their subordinates on issues, they constantly dodge questions, yet they are still employed. The managers that didn't adhere to this left the company feeling very burned out. The solution for solving an issue when they request to speak to a manager? Page the on-call person to handle it.

    Provisioning is a mess. So many of the orders handled are done incorrectly and with nobody to review the orders before they are activated. This caused so many customers to get free service. When these issues were brought up to management it was swept under the rug and ignored. If a company has lost revenue for 6 straight quarters common sense would say correct this issue. Not the case here.

    The IT department is an absolute joke. The NOC knows more than the A+ certified IT team yet has no power in correcting any of the issues. When systems break the night crew is often forced to wait until dayshift shows up to correct the issue. Even if it's affecting customers.

    Advice to ManagementAdvice

    Fire everybody from the vice presidents down. To fix all the issues this company is facing the house needs to be cleaned and fresh perspectives brought in to change the culture. If that isn't done soon the company will be bought out for pennies on the dollar or completely fold. Telecom companies shouldn't have more senior vice presidents than IP engineers.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Going downhill fast

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - N/A in New York, NY (US)
    Former Employee - N/A in New York, NY (US)

    I worked at Internap Network Services full-time (more than 3 years)

    Pros

    Internap has a good name with certain niche markets (gaming, ad tech), so having it on a resume is good for some.

    High employee turnover provides young ambitious people willing to work for less an awesome start.

    You now get a special t-shirt if you are here for several years.

    Cons

    It is incredibly hard to get things done through the corporate offices in Atlanta. The startups that Internap bought generally has a "can do" attitude and diligently help find the "path to yes," however Internap corporate seems to make little effort in keeping good talent, so many key parts of the original technologies goes completely unmaintained.

    Hardly any career opportunities exists for minorities.

    An "anonymous" survey was sent to everyone recently, but since it was clearly not anonymous, few people took it or wrote anything too honest.

    Many more layoffs rumored to happen. Not a good time to come here if you want to stay long term (but great if you just want something temporary or simply want a check).

    Lack of sales enablement and product marketing make it difficult to sell products easily. Only way you can sell is if you have an incredibly close relationship with inside people who can give you the right technical information.

    Products like FCP are horribly outdated and lack support. Customers who purchase the product (with support) get virtually no help when they call the NOC. Companies like Noction have a much better product for the value.

    Sales organization is in constant turmoil, thus making the recruiters a fortune. Earlier this year, the sales turnover number was calculated to be something like 65%.

    Morale is at an all time low for those trying to sell. There seems to be little strategy for unifying different products into a single a compelling value proposition, so marketing pitch comes across as cliched.

    Advice to ManagementAdvice

    Collect and consider the input of your brighter employees. Countless times I have seen genius input ignored.

    Put into management people who are more passionate about technology.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Can learn a lot about network systems, but management has lost sight of development.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - QA Engineer in Atlanta, GA (US)
    Former Employee - QA Engineer in Atlanta, GA (US)

    I worked at Internap Network Services full-time (more than an year)

    Pros

    There are lots of smart people here and lots of different systems to learn from. Pay and benefits are good. There are lots of things about these people and systems that make it worth hanging around.

    Cons

    Upper management hast lost the vision to continue development in the future, and it shows by the way they under-budget their development teams. There seems to be no strategies to continue to be competitive into the future, but all tactics are reactionary to stay competitive only in the present. They lose talent from the engineering side and don't replace them, meanwhile they increasingly push product and service sales that they are losing the ability to support.

    Advice to ManagementAdvice

    Less than 2% of your employees are design engineers that are actually creating future systems, but most good companies that grow into the future have more creative energy and technical ability than that! There is way too much management and non-technical employees gobbling up all the company's revenues. Quit funneling so much revenue into sales for the present to support the overgrowth of management and non-essential departments and put some more back into technical roles for current support development for the future. And above all else, upper management should pay attention to what the customers are getting frustrated with and invest more in present and future solutions.

    Recommends
    Negative Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    Rudderless and Heading into a Big Storm Q4

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - N/A in Atlanta, GA (US)
    Current Employee - N/A in Atlanta, GA (US)

    I have been working at Internap Network Services full-time (more than 10 years)

    Pros

    If you work here for a few years, it will be easy to get into competitors like Akamai / Rackspace, as well as any colo provider.

    Cons

    The products are mediocre at best. Colo and IP are too expensive, and cloud products are half baked. Recent cuts in operations has severely impacted customer support. Customers simply do not want to renew contracts given their bad experiences this last year.

    Advice to ManagementAdvice

    Consider retaining smart people from each acquisition, rather than letting them go so easily when they have a different opinion.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    A lot of promise, just can't seem to get it together

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Internap Network Services full-time

    Pros

    Good but not great compensation (very good salary, mediocre benefits) high growth industry which is constantly changing means you'll always have plenty to do and new projects to tackle which is nice.

    Cons

    Work-life balance is an afterthought at best, corporate culture is highly siloed and left to the GM's / SVP's to create and maintain who may or may not care to do so. Highly fragmented workplace.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Company lacks direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Internap Network Services

    Pros

    Decent benefits, good workspace, good work-life balance

    Cons

    Very high turnover and constant layoffs. minimal opportunities for advancement. Poor Senior Management, lack leadership skills.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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