Iron Mountain Inc
2.9 of 5 302 reviews
www.ironmountain.com Boston, MA 5000+ Employees

Iron Mountain Inc Reviews

Updated Apr 04, 2014
All Employees Current Employees Only

2.9 302 reviews

                             

46% Approve of the CEO

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William Meaney

(48 ratings)

45% of employees recommend this company to a friend
302 Employee Reviews
Relevance Date Rating
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Review Highlights

Pros:
  • "Great work-life balance, Iron Mountain understands that your family has a priority"
    in 10 reviews
  • "Good benefits, great people to work with, always something new happening"
    in 19 reviews
Cons:
  • "lost focus of the customer service demands of a company who's top product is service"
    in 11 reviews
  • "Upper management is new so the path is uncertain"
    in 11 reviews
  • Show more review highlights

Reviews

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sr. Business analyst

Senior Business Analyst (Current Employee)
Boston, MA (US)

I have been working at Iron Mountain Inc full-time for less than a year

ProsIron mountain is a good place to work.

ConsGlobal good organization but they have slow process

Advice to Senior ManagementNon

Yes, I would recommend this company to a friend

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Uncertainty and upheaval

Account Manager (Current Employee)
Los Angeles, CA (US)

I have been working at Iron Mountain Inc full-time for more than 3 years

ProsFair-to-above market compensation, depending on where you live. Good benefits. Some exceptional people on staff.

ConsIndustry is rapidly changing, and the company is behind the curve. Every year brings sweeping change in team structure, territory, account lists and compensation structure making it difficult to stay on top of things. Lots of layoffs have lowered morale and career expectations. Very difficult to move up the ladder unless you're willing to relocate. Little diversity above the front lines. While there are some sharp folks employed here, there are also some very dull folks - promotions don't always seem to go to the most deserving.

Advice to Senior ManagementReally listen to your customers AND your employees.

No, I would not recommend this company to a friend

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Excellent company, good pay, a LOT of transition

Process Engineering (Current Employee)
Collegeville, PA (US)

I have been working at Iron Mountain Inc full-time for more than a year

ProsBenefits start at Day 1, good 401k match, a lot of potential for internal movement. Open door policy. Great people, excellent cafeteria. Bonuses are very good: quarterly for Customer Care, yearly for other positions

ConsFor one thing, the company has made about 2,000 layoffs world-wide in the last 6 months. Still a good company to work for, but I'd be leery about job security. Maybe it'll be better once the current round of layoffs dies down. The internal command structure can also be very confusing, with people reporting to different people depending on current projects.

Yes, I would recommend this company to a friend

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ok for the most part very stressful otherwise.

Data Entry Specialist (Former Employee)
Richmond, VA (US)

I worked at Iron Mountain Inc full-time for more than 10 years

Prosexcellent benefits and good working conditions

Consno room for growth. too many quotas to meet.

Advice to Senior Managementease up on all the rules and negative points issued to employees.

No, I would not recommend this company to a friend

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Great job to work at, learn and grow with good opportunities for promotions within the company.

Project Specialist (Current Employee)
Jersey City, NJ (US)

I have been working at Iron Mountain Inc full-time for more than 10 years

ProsThere is great opportunities to improve personal / business growth and develop leadership skills in the company, with good opportunity for promotions in almost every position...if you are willing to put in the work for them. Good benefits for employees.

ConsHealth benefits costs rises every year with more out of pocket pay for employees

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Best company I have ever worked for!

Outside Sales Representative (Current Employee)

I have been working at Iron Mountain Inc full-time for more than 3 years

ProsMy management is easily accessible, understanding and supportive. Great pay. Great benefits.

ConsThere have been many layoffs over the past 3 years. It has hurt some morale. No real career path or upward movement plan. Feel like I am in survival mode each year. Layoffs occur October and November each year.

Advice to Senior ManagementThe people who have direct access to the customers are the people that you should listen to the most. The numbers are not as they appear. Many of us feel like we are treading water waiting for the bottom to fall out.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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A big stable, but slow moving company.

Anonymous Employee (Former Employee)
Boston, MA (US)

I worked at Iron Mountain Inc part-time

ProsSolid and stable business with almost zero competition in physical storage

ConsVery slow to evolve strategically. No sense of urgency or desire to look toward the future.

Advice to Senior ManagementLook to revive company morale

Yes, I would recommend this company to a friend

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Disorganized company. Working for them was a waste of time and energy.

Prep/Scan Specialist (Current Employee)
Sunnyvale, CA (US)

I have been working at Iron Mountain Inc as a contractor for less than a year

ProsDirect supervisor was hands-on but not a micromanager
Cheap sodas (25 cents) in a vending machine
Decent variety of tasks to work on (at least if it had worked out as it was supposed to)

ConsBoring and repetitive work; not very engaging
Very disorganized and poorly run. The job was supposed to start five days before it actually did. Then it only lasted for one week until the "scanners stopped working" and we have had no work for three weeks. They keep delaying when it will start again.

They do not respect their employees and do not deserve to have the business reputation they currently have.

Had to do mundane "training" online despite the fact that the job was "on hold" at the time.

Advice to Senior ManagementStop treating temp employees like garbage and actually get everything organized before opening a position.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Current Employee

current employee (Current Employee)
Royersford, PA (US)

I have been working at Iron Mountain Inc full-time for more than 5 years

ProsThe people you work with are incredible. Many employees have been with Iron Mountain for several years.

ConsNo clear direction and constant re-organization with little opportunity for advancement. Regular annual layoffs since 2009.

Advice to Senior ManagementIron Mountain will continue to struggle until management straightens out their priorities.

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Positive experience from a fast paced highly transactional environment

Finance (Former Employee)
Boston, MA (US)

I worked at Iron Mountain Inc full-time for more than 8 years

ProsWorking as a manager at the Boston CSG environment: Easy access and exposure to C level management. Managers are empowered to work autonomously. CSG was a very entrepreneurial environment with lots of opportunity to learn new things.

ConsDifficult to gain a promotion within one's department / services group in Boston

Yes, I would recommend this company to a friend

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