Iron Mountain Inc Reviews

Former Employee – worked at Iron Mountain Inc full-time for less than a year

Pros – Being a product company
Good HR Policies

Cons – Managers can be a lot better
Poor Work life balance

Advice to Senior Management – You may have to be more open for suggestions

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Iron Mountain Inc full-time for more than 8 years

Pros – Great Product and service to offer the customer and a consultative approach to selling
Great Benefits
Ability to work independently

Cons – Too Many changes not really sure of the direction they want to take. Not really interested in servicing the small to medium size business
Went to servicing customers via the phone.

Advice to Senior Management – Too many Directors and not enough people interacting with the customer. Too much outsourcing of business support groups

Former Employee – worked at Iron Mountain Inc full-time for more than a year

Pros – Investors will be happy when the company reaches REIT. If you like to watch "Game of Thrones," you can play a real life version working here.

Cons – Just about everything else. The company prides itself on promotions, but they are just title elevations. Brown nosing is encouraged. When people leave, no one gets promoted to the actual vacant role, except for the sycophants, and even then it is only if the director or VP does not have a friend they want to give the job to. Interviews are a dog and pony show; management knows whom they want to hire, despite how under qualified or incompetent they are. People are asked to leave when they voice disagreements. Lost of intradepartment feuding when a senior person leaves as each director strives to make their team look good and everyone else look bad. You can tell who is losing because he or she will jump ship and let his or her underlings be reassigned to the conquering manager.

Advice to Senior Management – Get your act together! You cannot leave departments leaderless for months to years and not expect this sort of mentality. Be more vigilant about the cronyism. There is a lot of it.

No, I would not recommend this company to a friend

Current Employee – been working at Iron Mountain Inc full-time for more than 10 years

Pros – 12 years strong , lots of vacation time, managers trust me to work independently and make decisions when I need too

Cons – Hi tech ,, I.E. paperless hurting the business

Advice to Senior Management – Less HIGH management needed , , more sales , less big time Suits

Yes, I would recommend this company to a friend

Current Employee – been working at Iron Mountain Inc as a contractor for less than a year

Pros – engaging folks possibly lots of ops for the right person, seemed like some folks been there forever, I think some groups really understand the work while the ability to deliver it is different for each department.

Cons – global disorganization- head quarters wants a holistic view of their company but cannot put every group across the many countries on the same systems with uniform data and support.

Advice to Senior Management – Be more engaging and aware of what motivates your employees.

Yes, I would recommend this company to a friend

Current Employee – been working at Iron Mountain Inc full-time for more than 3 years

Pros – High level of access to upper management

Cons – Tuition reimbursment and maternity leave bare minimum of benefit level.

Yes, I would recommend this company to a friend

Current Employee – been working at Iron Mountain Inc full-time for more than 7 years

Pros – Some good people who work hard to do the right thing, contribute to the company without asking for recognition. Salary not bad nor the commission scheme in years gone by. Decent sales managers on the whole and they are the market leader so incoming leads and existing client base is strong.

Cons – Poor management from the top down. Loosing customers left right and centre due to poor customer service and service delivery. Makes future sales tougher and tougher as clients are becoming increasingly aware of the company's shortcomings. Top level management unaware of the rotten culture within the company (which they foster). Would love for them to listen to the people - just the once.

Advice to Senior Management – Listen to your staff and listen to your customers. If something is broken - fix it properly. Sticky plasters on open wounds do not heal.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at Iron Mountain Inc full-time for more than 8 years

Pros – Large company. Good employees especially the customer facing group. There is a great deal of talent.

Cons – Iron Mountain is becoming a REIT and that trumps everything. Mass layoff in Q4 of customer facing associates and the restructuring is just starting. The customer facing unit of Iron Mountain is very uncertain of their future and lacking confidence in what Senior Leadership is telling them. At the end of the day Iron Mountain will look very different moving into 2014. Look for more downsizing and the selling off of Service related revenue streams as the company moves back to its core of boxes in wherehouses. It is a difficult time to be an Iron Mountain employee if you are in Sales or Account Management. This is a true example of big business. The corporation will do what it intends to and this makes it a tough time to be in the rank and file.

Advice to Senior Management – Get rid of the dead wait at the V.P level and in Corporate. There are some excellent Senior Leaders, but many that seem to be protected by a Teflon suit. They have been at IRM forever. Sales drives revenue and revenue grows the bottom line. The custmoer is King. Treat them like they are!

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at Iron Mountain Inc full-time for more than 8 years

Pros – The company offers decent compensation with a nice benefits package including healthcare. Training for new hires is thorough and they provide strong sales support.

Cons – There has been a lot of trial and error over the recent past. They dabbled in digital solutions by buying various companies in the digital backup space but then sold them off. The foundation of the business is paper storage and they are by far the largest service provider. The problem is that they already have most of the largest clients so growth from those is minimal. Raises haven't come to existing sales personnel for extended periods and in some cases for many years. The CEO of more than 30 years just retired. Not sure what effect that will have. He was one of the best.

Advice to Senior Management – Look back at the people that have helped you thrive and recognize tenure. Not giving raises to existing employees and then paying new hires bigger base salaries to lure them in is a recipe for disaster. It costs more to train a new hire than to give someone a raise that's well deserved.

No, I would not recommend this company to a friend

Former Employee – worked at Iron Mountain Inc

Pros – Off on weekends, thats about it

Cons – Place was depressing with white walls, no windows, pay was okay couldve been better, etc.

Advice to Senior Management – Stop treating employees like robots