Iron Mountain Inc

  www.ironmountain.com
  www.ironmountain.com

Iron Mountain Inc Reviews

Updated 29 October 2014
Updated 29 October 2014
377 Reviews
3.0
377 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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William Meaney
79 Ratings

Review Highlights

Pros
  • Nice work/life balance, options to work from home depending on the nature of your position (in 19 reviews)

  • Global company with good benefits & on site subsidized cafeteria (in 27 reviews)


Cons
  • Like most places upper management has no clue what people actually goes through on a daily basis (in 14 reviews)

  • Customer service has always been a problem despite attempts at improvement (in 13 reviews)

More Highlights

Employee Reviews

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  1.  

    Stuck in the Dark Ages

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Enterprise Account Manager in Melbourne
    Current Employee - Enterprise Account Manager in Melbourne

    I have been working at Iron Mountain Inc full-time (more than 3 years)

    Pros

    Good strong global brand and heritage doing records storage.
    Great place to learn about corporate politics and ineffectual leadership.
    Good people, trying desperately to cover for the businesses incompetence, for tiny rewards.

    Cons

    No vision or aspirations for the business.
    If it can be bungled, it will.
    Still think they understand and play in the space they did well 10-15 years ago.

    Advice to ManagementAdvice

    Take a look at Kodak to see where you are going, pull your heads out of the navel gazing politics and actually align the business.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Stay mute and you're all right; no guaranteed work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Data Entry in Windsor, CT (US)
    Former Employee - Data Entry in Windsor, CT (US)

    I worked at Iron Mountain Inc as a contractor (more than 5 years)

    Pros

    Sent there by a temp company. It was good in some ways and pretty close to home. Hours were decent and while no room for advancement into a full time permanent job I enjoyed the data entry and typing while there.

    Cons

    Boss a good person but turned a blind eye/deaf ear to problems including when the issue of staff in that department with trash mouths who were loud and too disruptive for me to concentrate, got to be too much for me. I have since been ostracised simply because I asked nicely to have my seating arrangement changed so I could continue to be as productive as I was before. Just as quickly as when they extended the offer to have me come back, so did they rescind the offer once I re-checked for having my desk moved elsewhere.

    Advice to ManagementAdvice

    It would be more beneficial whether it be temps or permanent staff, to enforce a quiet, or quieTER work area. The other thing is, written or not written, policiesx
     such as abiding by the dress code were not always enforced. One time seven years ago I got sent home TWICE to change into another outfit when the same type of outfit was okay another day prior and then all of a sudden became an issue. Even boss does not always adhere to dress code rules. A good pressure cooker for workpmace animosity if I do say so myself.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    I prepped and scanned documents and old files for corporation to incorporate their files in an online filing system.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Document Control Clerk in Cerritos, CA (US)
    Current Employee - Document Control Clerk in Cerritos, CA (US)

    I have been working at Iron Mountain Inc full-time (less than an year)

    Pros

    Job was easy and fun and interesting, and the supervisor was very funny and fun to work with.

    Cons

    No challeneges sometimes you had to fast because of deadlines and accuracies was a given.

    Advice to ManagementAdvice

    To many breaks the job was so much fun you didn't want to stop.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 2 people found this helpful  

    So far so good. Nice perks working from home.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director of Finance in Boston, MA (US)
    Former Employee - Director of Finance in Boston, MA (US)

    I worked at Iron Mountain Inc full-time (more than 3 years)

    Pros

    Friendly atmosphere, great benefits, team players all around.

    Cons

    CEO is needy and detached from the company

    Advice to ManagementAdvice

    Fire CEO and find someone from within.

    Recommends
    Positive Outlook
    Disapproves of CEO
  6.  

    Great work place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Contract Administrator in Royersford, PA (US)
    Former Employee - Contract Administrator in Royersford, PA (US)

    I worked at Iron Mountain Inc full-time (more than 8 years)

    Pros

    Nice work/life balance, options to work from home depending on the nature of your position

    Cons

    Many structural changes as the company is changing the vision and cutting costs. Supportive jobs beeing outshored.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    It's ok. Culture is a little boring. They lay people off a lot.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Employee Communications Manager in Boston, MA (US)
    Current Employee - Employee Communications Manager in Boston, MA (US)

    I have been working at Iron Mountain Inc full-time (more than 3 years)

    Pros

    No drama. Nice people. Cafe serves good food. Nice office.

    Cons

    They lay people off at the drop of a hat. A few months later, they rehire for the same role.

    Advice to ManagementAdvice

    Think before you lay people off.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Overall a good company to work for - if you keep your job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager
    Current Employee - Project Manager

    I have been working at Iron Mountain Inc full-time (more than 3 years)

    Pros

    Good location; can work from home; Different areas that you can move into. Co-workers are friendly and good.

    Cons

    Jobs being sent off-shore. Management takes pride in being unemotional and cold. Roles are very specific so getting anything done internally takes a large team.

    Advice to ManagementAdvice

    Some leaders are quite frankly that not that great. Many managers were let go but the right people didn't fill the gaps.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    A company that you can stand behind

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Boston, MA (US)
    Former Employee - Anonymous Employee in Boston, MA (US)

    I worked at Iron Mountain Inc full-time (more than 5 years)

    Pros

    Company that offers a service that is needed world wide. They will always be one of the top companies in the document/records storage business always growing in the right direction to keep up with their customers needs. Decent wages and rewards for performers. Flexible with work/life challenges. Offers training but one needs to be proactive and take ownership in their career and take advantage of the opportunities.

    Cons

    Can be difficult to promote oneself with new jobs internally - but that is true with most companies.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 3 people found this helpful  

    Wish it ended differently

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Associate II in Collegeville, PA (US)
    Former Employee - Customer Service Associate II in Collegeville, PA (US)

    I worked at Iron Mountain Inc full-time (more than 5 years)

    Pros

    The employees that work there are all very friendly and easy to get along with. They are all very driven and passionate about their jobs.

    Cons

    Constant change, which is fine if you are flexible but if you are not beware. The leadership has some high points and some low points and for me the low points just dominate any of the positives.

    Advice to ManagementAdvice

    Please invest in your employees that are tenured and make them feel needed/wanted otherwise they will start looking elsewhere and the turnover rate will continue to grow.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    Core business on the decline

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager
    Current Employee - Manager

    I have been working at Iron Mountain Inc full-time (more than 8 years)

    Pros

    The pay and benefits were competitive.

    Cons

    Over the past several years their core business has declined which has resulted in reduction of staff throughout the entire Organization. Opportunity for growth very flat.

    Advice to ManagementAdvice

    Look at senior leadership and make the appropriate changes.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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