Iron Mountain Inc

www.ironmountain.com

Iron Mountain Inc Reviews

Updated 24 January 2015
Updated 24 January 2015
403 Reviews
3.0
403 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
William Meaney
93 Ratings

Review Highlights

Pros
  • Nice work/life balance, options to work from home depending on the nature of your position (in 19 reviews)

  • Global company with good benefits & on site subsidized cafeteria (in 28 reviews)


Cons
  • Like most places upper management has no clue what people actually goes through on a daily basis (in 16 reviews)

  • Outsourcing customer service to the Phillipines initlally irritated customers (in 14 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Stuck in the Dark Ages

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Enterprise Account Manager in Melbourne
    Current Employee - Enterprise Account Manager in Melbourne

    I have been working at Iron Mountain Inc full-time (more than 3 years)

    Pros

    Good strong global brand and heritage doing records storage.
    Great place to learn about corporate politics and ineffectual leadership.
    Good people, trying desperately to cover for the businesses incompetence, for tiny rewards.

    Cons

    No vision or aspirations for the business.
    If it can be bungled, it will.
    Still think they understand and play in the space they did well 10-15 years ago.

    Advice to ManagementAdvice

    Take a look at Kodak to see where you are going, pull your heads out of the navel gazing politics and actually align the business.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Client Relationship Executive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Client Relationship Executive in Royersford, PA (US)
    Current Employee - Client Relationship Executive in Royersford, PA (US)

    I have been working at Iron Mountain Inc full-time (more than an year)

    Pros

    Company tries to do right by employees, even if they make a decision and it's not well received they attempt to change it to accommodate the employee population

    Cons

    Sales team are segmented out. Management is okay but . A lot of constant change and no room to advance.

    Advice to ManagementAdvice

    Managers need first hand knowledge of how to do sales role, they need to be open to help, educate, and listen.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    A good traditional company with opportunities for the ambitious, flexible, patient, mobile, and ops-inclined

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Manager
    Former Employee - Operations Manager

    I worked at Iron Mountain Inc full-time (more than 8 years)

    Pros

    Work/Life Balance is absolutely attainable if you use your time and focus effectively. Career advancement opportunities are yours for the taking if you actively pursue development and growth opportunities (you must have smart initiative), if you are willing to wait, and if you are willing to relocate. Benefits are solid - middle of the pack for good large companies, and they make continual improvements. Many resources have been expended and made available to all people leaders to help them be better managers for their direct reports. Iron Mountain is always looking to improve. I think the most recent changes have been in everyone's favor and the growth we need might finally take hold.

    Cons

    I haven't worked for many other large corporations, and I hear this is par for most of them, but the reorganization addiction really needs to settle down a bit. This is especially true in the IT department. The disconnect between the aspirational core values and the realities of management/shareholder-driven business decisions is jarring and could use some soul-searching and reconciliation. The supervisor role is in need of a re-evaluation of duties; too much of the role is administrative and tactical, and they need much more time available to spend being mentored and developing their people leadership.

    Advice to ManagementAdvice

    I'm all for change for the better, but sometimes you need more than 6 months to see if a change worked or not. Or, let's not decide to do a change if there's strong evidence that it's not the right direction, and maybe we won't need to course-correct in 6 months. I'm not saying we should freeze up every time we are trying to make a decision. But sometimes I don't know if leadership across all levels truly owns their decisions, including the fact that it might take extra assistance and resources in the short-term in order to implement the change well and take care of unforeseen circumstances, even if we are trying to save costs in the long run.

    But the future looks good and the past year we saw some encouraging changes in leadership behavior. Emphasize the "Good to Great" mentality so that folks aren't constantly worried that the company is tanking every time we talk numbers, but rather that we're looking to be even better than the good we already are. Limit initiatives across the company and give leaders time to fully implement one before rolling out another one.

    Recommends
    Positive Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 1 person found this helpful  

    Where is Iron Mountain headed?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales
    Current Employee - Sales

    I have been working at Iron Mountain Inc full-time (more than 10 years)

    Pros

    Good company! Leader in the industry. Iron Mountain has good intentions to be fair to employees. Benefit package is good compared to other companies. Excellent work/life balance for many in sales. Freedom to work in the office or home thanks to VOIP technology. Most employees have been with the company for more then 10 years now. Historically, many are proud to work for this organization.

    Cons

    The industry is changing and Iron Mountain is struggling survive. Customer are no longer storing paper due to the cloud. Many layoffs and pay cuts is common place now. Most of the long term talent is gone due to salary, commission changes (on top of an unrealistic quotas to store more paper) . Every year, there is a new program. Nothing sticks long enough to measure results. The year Iron Mountain was forced to change to a REIT, the dynamics of the company changed.

    Advice to ManagementAdvice

    Stop the good talent from leaving! Dig deep in the field to have a better understanding. Money drives behavior so go back to realistic quotas. At this point, no one is happy. Morale is low!

    Get rid of some of that real estate and invest in new customer focused technology to stay relevant.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Stagnant work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tech Lead in Bangalore (India)
    Current Employee - Tech Lead in Bangalore (India)

    I have been working at Iron Mountain Inc full-time (more than an year)

    Pros

    Wfh and flexible timings. Nice space.

    Cons

    Culture of meetings for everything. Late night calls, support expectations, Indian management is so called not worth a bit.

    Advice to ManagementAdvice

    None

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Opportunity exists for mature business with continued focus on Customer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Executive Team Leader in Boston, MA (US)
    Former Employee - Executive Team Leader in Boston, MA (US)

    I worked at Iron Mountain Inc full-time (more than 10 years)

    Pros

    Mature business with potential for growth outside of North America

    Cons

    Balance focus on International and emerging market growth with mature North America business

    Advice to ManagementAdvice

    Stay focused on the customer

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    i had a great time with the company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Information Security Analyst in Bangalore (India)
    Current Employee - Information Security Analyst in Bangalore (India)

    I have been working at Iron Mountain Inc full-time (more than an year)

    Pros

    open culture.
    friendly people.
    work life balance.
    work from homes allowed depending on the team you go.
    compensation is just like any other company like infosys, wipro and a little high.

    Cons

    training depends on your managers approval. hard to get. you need to show your metal to get it .
    quick org. changes

    No opinion of CEO
  9.  

    Laid off in reorganization

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in San Jose, CA (US)
    Former Employee - Director in San Jose, CA (US)

    I worked at Iron Mountain Inc full-time (more than 10 years)

    Pros

    Great people and service in my division but the rest of the company is poor.

    Cons

    rigid and outdated systems, policies and upper mgmt.

    Advice to ManagementAdvice

    Need to invest more in front line employees and listening to customers feedback.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    old school box management company that was struggling to evolve

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Iron Mountain Inc full-time (more than 5 years)

    Pros

    big company with typical resources and benefits, decent mid-level compensation depending upon role

    Cons

    no clear strategy, lack of stability, dying business

    Advice to ManagementAdvice

    develop a true mission and strategy, be loyal to customers and employees

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

Work at Iron Mountain Inc? Share Your Experiences

Iron Mountain Inc

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.