Iron Mountain Inc

www.ironmountain.com
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Iron Mountain Inc Reviews

Updated 25 February 2015
Updated 25 February 2015
412 Reviews
2.9
412 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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William Meaney
95 Ratings

Review Highlights

Pros
  • Nice work/life balance, options to work from home depending on the nature of your position (in 19 reviews)

  • Global company with good benefits & on site subsidized cafeteria (in 28 reviews)


Cons
  • Like most places upper management has no clue what people actually goes through on a daily basis (in 16 reviews)

  • Outsourcing customer service to the Phillipines initlally irritated customers (in 14 reviews)

More Highlights

Employee Reviews

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  1. 2 people found this helpful  

    Stuck in the Dark Ages

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Enterprise Account Manager in Melbourne
    Current Employee - Enterprise Account Manager in Melbourne

    I have been working at Iron Mountain Inc full-time (more than 3 years)

    Pros

    Good strong global brand and heritage doing records storage.
    Great place to learn about corporate politics and ineffectual leadership.
    Good people, trying desperately to cover for the businesses incompetence, for tiny rewards.

    Cons

    No vision or aspirations for the business.
    If it can be bungled, it will.
    Still think they understand and play in the space they did well 10-15 years ago.

    Advice to ManagementAdvice

    Take a look at Kodak to see where you are going, pull your heads out of the navel gazing politics and actually align the business.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    The ship is sinking

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Sales Executive
    Former Employee - Business Sales Executive

    I worked at Iron Mountain Inc full-time (more than 8 years)

    Pros

    Good benefits, Had great local leadership

    Cons

    Work life balance is no longer there. Constant change and on going downsizing. REIT status changed companies direction and their customer service disintegrated with all the changes.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  3.  

    Great potential but leaders not addressing real issues

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Iron Mountain Inc full-time

    Pros

    Nice, well-meaning people; strong culture of doing the right thing; belief in talent as strategy; strong financial management; commitment to social responsibility.

    Cons

    Gap between intent and execution. Very risk averse; old boy network, especially in the field; too many people who have only worked at Iron Mountain/stuck in tradition; too much DIY for employees to function efficiently (and happily).

    Advice to ManagementAdvice

    Address the "cons." Ask people to help you solve problems, create solutions -- too much input and thinking trapped at the senior level.

    No opinion of CEO
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  5.  

    Good place to work if you're in the right organization

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Program Manager in Boston, MA (US)
    Current Employee - Program Manager in Boston, MA (US)

    I have been working at Iron Mountain Inc full-time (more than 3 years)

    Pros

    Good pay, benefits, and work/family balance.

    Cons

    Abrupt organizational changes seem to occur on a regular basis.

    Advice to ManagementAdvice

    Watch your back.

    Recommends
    Positive Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Director

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director
    Former Employee - Director

    I worked at Iron Mountain Inc

    Pros

    The company attracts smart dedicated and smart people. Iron Mountain is a good company with great people who work very hard.

    Cons

    Iron Mountain's revenue is dependent upon paper storage in its core. Technology is replacing the need for paper and since paper related businesses are experiencing rapid declines (printers, greeting cards, etc.) the company must reinvent themselves to continue to grow.

    Advice to ManagementAdvice

    Don't leave the matter of evolution to the next generation of leaders. It is not enough to place emphasis day-by-day on turned numbers to hit immediate revenue targets. Determine what Iron Mountain is going to be 20 years from now; then invest time, money and energy into what is next.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7.  

    Under paid. Under appreciated.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Records Specialist in Chicago, IL (US)
    Current Employee - Records Specialist in Chicago, IL (US)

    I have been working at Iron Mountain Inc

    Pros

    Benefits, Bonuses, Volunteering programs.

    Cons

    Work load, Physically demanding, Annual raise, Treadmill job can't move up. Pay not worth how much they work you

    Advice to ManagementAdvice

    Value your employees like you value you're customers. Tryna to squeeze every little production out of your workers while not worrying about safety our well being.

    Doesn't Recommend
    Neutral Outlook
  8. 2 people found this helpful  

    A good traditional company with opportunities for the ambitious, flexible, patient, mobile, and ops-inclined

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Manager
    Former Employee - Operations Manager

    I worked at Iron Mountain Inc full-time (more than 8 years)

    Pros

    Work/Life Balance is absolutely attainable if you use your time and focus effectively. Career advancement opportunities are yours for the taking if you actively pursue development and growth opportunities (you must have smart initiative), if you are willing to wait, and if you are willing to relocate. Benefits are solid - middle of the pack for good large companies, and they make continual improvements. Many resources have been expended and made available to all people leaders to help them be better managers for their direct reports. Iron Mountain is always looking to improve. I think the most recent changes have been in everyone's favor and the growth we need might finally take hold.

    Cons

    I haven't worked for many other large corporations, and I hear this is par for most of them, but the reorganization addiction really needs to settle down a bit. This is especially true in the IT department. The disconnect between the aspirational core values and the realities of management/shareholder-driven business decisions is jarring and could use some soul-searching and reconciliation. The supervisor role is in need of a re-evaluation of duties; too much of the role is administrative and tactical, and they need much more time available to spend being mentored and developing their people leadership.

    Advice to ManagementAdvice

    I'm all for change for the better, but sometimes you need more than 6 months to see if a change worked or not. Or, let's not decide to do a change if there's strong evidence that it's not the right direction, and maybe we won't need to course-correct in 6 months. I'm not saying we should freeze up every time we are trying to make a decision. But sometimes I don't know if leadership across all levels truly owns their decisions, including the fact that it might take extra assistance and resources in the short-term in order to implement the change well and take care of unforeseen circumstances, even if we are trying to save costs in the long run.

    But the future looks good and the past year we saw some encouraging changes in leadership behavior. Emphasize the "Good to Great" mentality so that folks aren't constantly worried that the company is tanking every time we talk numbers, but rather that we're looking to be even better than the good we already are. Limit initiatives across the company and give leaders time to fully implement one before rolling out another one.

    Recommends
    Positive Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Wouldn't go back

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - BDE in London, England (UK)
    Former Employee - BDE in London, England (UK)

    I worked at Iron Mountain Inc full-time (more than 5 years)

    Pros

    Great brand, great sales team in Mid Market during my time. Loads of other great folks the business.

    Cons

    Management of Mid market sales was trapped in 1970's micro management style with no insight or vision, All been brought in from rentagenericsalesmanagers.com. Many had recently moved Jim Henson companies bringing with them a distinct style of management.
    Senior Management included carousel of MD's, each with the their idea how to make things work. We had 5 in 9 years, better chances being a football manager. This produced the instability of constant restructuring and jostling for power.
    Latterly management done everything but listen to the frontline troops and very few of their fixes worked. They operated a distinct closed door policy with some of the SLT imbuing themselves with the status of business Gods and living in suitably constructed ivory towers.
    IM have lost focus and are losing customers by the hundreds.

    Advice to ManagementAdvice

    Get a life.

    Doesn't Recommend
    Negative Outlook
  10. 1 person found this helpful  

    Client Relationship Executive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Client Relationship Executive in Royersford, PA (US)
    Current Employee - Client Relationship Executive in Royersford, PA (US)

    I have been working at Iron Mountain Inc full-time (more than a year)

    Pros

    Company tries to do right by employees, even if they make a decision and it's not well received they attempt to change it to accommodate the employee population

    Cons

    Sales team are segmented out. Management is okay but . A lot of constant change and no room to advance.

    Advice to ManagementAdvice

    Managers need first hand knowledge of how to do sales role, they need to be open to help, educate, and listen.

    Recommends
    Positive Outlook
    No opinion of CEO

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