Iron Mountain Inc

  www.ironmountain.com
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Iron Mountain Inc Reviews

Updated Jul 31, 2014
All Employees Current Employees Only

2.9 340 reviews

51% Approve of the CEO

(no image)

William Meaney

(67 ratings)

47% of employees recommend this company to a friend

Review Highlights

Pros
  • Good front line employees and work life balance is ok (in 16 reviews)

  • Good benefits, great people to work with, always something new happening (in 23 reviews)


Cons
  • Like most places upper management has no clue what people actually goes through on a daily basis (in 13 reviews)

  • Concern for the customer as the Customer Service is poorly trained and HIGH turnover with CS (in 12 reviews)

More Highlights
340 Employee Reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    Typical Work Place

    Cdl Courier (Current Employee)

    ProsThe pay is alright and the supervisors and coordinators are easy to get along with. The benefits are also fairly good. Incentive compensation is offered quarterly so that is always a nice bonus. Promotes from within.

    ConsEverything continuously changes and it's since it's corporation everything comes down to the bottom line for all the share holders. The company policies themselves make the job suck at times. Like most places upper management has no clue what people actually goes through on a daily basis.

    Advice to Senior ManagementGet your hands dirty to have a better understanding of what goes on, especially when you feel the need to constantly change metrics.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
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    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    It's a paycheck

    Anonymous Employee (Current Employee) Hollywood, CA (US)

    ProsFairly easy going, not a lot of pressure - with the exception of one micro-manager. But everyplace has the one disgruntled employee that ruins it for everyone.

    ConsOnly upper management is staff. Everyone else is "permanent" freelance. And the company does little things to remind you of your non-employee status all the time.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Business development executive

    Business Development Executive (Former Employee) Boston, MA (US)

    ProsNice people, nice products nice office

    ConsBad commissions and commission pans

    Advice to Senior ManagementStop changing everything! there is too much going on

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
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    • Career Opportunities
    • No Opinion of CEO

     

    Good company to work for

    IT Staff Position (Former Employee) Boston, MA (US)

    ProsEasy commute, Great people, training provided for and encouraged. Reasonable pay flexible hours and ability to work from home

    ConsConstant change, need to listen more carefully to line employees. difficult to implement change with corporate processes

    Advice to Senior ManagementListen carefully to employees, Match 401K. Allow and encourage feedback

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • No Opinion of CEO

    2 people found this helpful  

    High expectations and lacks the tools and bodies to get the job done effectively.

    Operations Service Specialist (Current Employee)

    ProsTeam members are a great group of employees. Work areas are clean, climate controlled and they offer a decent benefits package for full time employees.

    ConsThe work load is excessive for the amount of people on the team. I understand metrics, employee performance and maximizing productivity but Iron Mountain takes these methods too far in my opinion. For a company that consistently generates revenue, it would not hurt the bottom line to hire some more employees rather than work the existing ones to death.

    Advice to Senior ManagementBefore you supervise or manage a department, spend at least a week in the records center, vault operations and do a ride along with the couriers. You will have a better understanding of the challenges each work group faces during the daily operations. It is one thing to manage and something totally different to be a leader.

    Yes, I would recommend this company to a friend

    • Disapproves of CEO

     

    The annual headcount cuts are coming!

    Business Development Executive (Current Employee)

    ProsVery few anymore. I used to be proud to say I worked at Iron Mountain, but not any more. Going downhill fast, and customers are taking the brunt of it.

    ConsConstant turnover and changing of Book assignments. The annual re-orgs aren't even annual anymore. Next one coming by beginning of 4th quarter this year.

    Advice to Senior ManagementStop the bleeding. Pretty soon you will have no one left to take care of customers, to sell, or to run the operations.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    3 people found this helpful  

    They do not appreciate their employees.

    Anonymous Employee (Former Employee)

    ProsThe only great thing about working at Iron Mountain is that they give quarterly bonuses but who knows how long they will last with the direction the company is taking.

    ConsRecent lay off, out sourcing, disorganization, micro managing, no clear career path, they say one thing and do another. To top it off, you can receive excellent quality review scores and leave on good terms with the company but the HR policy does not allow managers to provide references or letters of recommendation.

    Advice to Senior ManagementMicromanaging is not effective. Show your employees that you trust them and encourage them. If they believe in themselves, they will work harder and they will want to stay with the company.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
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    • Career Opportunities
    • No Opinion of CEO

     

    Great Culture

    Sales Representative (Former Employee) Los Angeles, CA (US)

    ProsTraditional Fortune 500 company with a great culture and co-workers that were more like family. Ability to advance and no limitations put on earnings (sales).

    ConsExecutive management possessed strong leadership and vision at one time, not sure that it is this way today.

    Advice to Senior ManagementContinue employee development. It keeps morale and tenure on the positive side.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Too Big Too Change

    Account Manager (Former Employee) San Jose, CA (US)

    ProsIM des business with ()% of Fortune 500 companies. Their customers are great and a pleasure to work with. Top Corporate Leadership communicates effectively and seems to know about the local level challenges.

    ConsTop Leadership understands the challenges but can't seem to alleviate them for the local offices. There are so many obstacles to success it is hard to stay focused on the goal. Customers have very bad experiences. High turnover. Local Management lacks leadership. Local offices are corrupt, harbor bullies and negativity, and steal your soul as you walk through the door.

    Advice to Senior ManagementFlatten our organization so that you can fend off path dependence. Stop promoting and hiring managers that have no leadership abilities.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    4 people found this helpful  

    Pathetic

    Anonymous Employee (Former Employee)

    ProsSure can't think of any pros other than the people I worked directly with were great people. Sr management and up in my opinion was useless.

    ConsPoor leadership, cutting every corner possible to save a dollar for the shareholders, not telling their employees whats really going on (we're making our own assumptions, believe me). If you are not sr. management, they won't listen to you. You are just a number. Ethics are slipping. Outsourcing jobs overseas. Poor communication to our customers about the changes and assuming they will just be OK with it. Laying off people without ANY consideration of training needed for those who now have to take on those tasks, aside from the fact that you just layed off key people who fully supported your business.

    Advice to Senior ManagementINVEST in your business and the departments that can help grow your business and quit taking money away from your overworked employees to line your shareholders pockets. UNDERSTAND the business instead of assuming that company you acquired is a waste of your time. It was once VERY profitable for you and you sucked every dollar out of it you could. You don't understand it and are quick to make assumptions and will affect a lot of lives on your poor decisions. Encourage job growth in the USA...and pay fair wages, instead of jumping on the bandwagon with other companies whose VPs cut all salaries but their own. Quit piling on task after task after task and expect your OT labor to decline. If an employee can't do 12 hours of work in an 8 hour day, there is something wrong with managment, NOT that employee. Take the blinders off and quit taking your employees for granted. Your employees are your BACKBONE. Take too many vertibrae out and it will collapse.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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