Iron Mountain Inc

www.ironmountain.com
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Employee Reviews

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  1. 3 people found this helpful  

    Where is Iron Mountain headed?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales
    Current Employee - Sales

    I have been working at Iron Mountain Inc full-time (more than 10 years)

    Pros

    Good company! Leader in the industry. Iron Mountain has good intentions to be fair to employees. Benefit package is good compared to other companies. Excellent work/life balance for many in sales. Freedom to work in the office or home thanks to VOIP technology. Most employees have been with the company for more then 10 years now. Historically, many are proud to work for this organization.

    Cons

    The industry is changing and Iron Mountain is struggling survive. Customer are no longer storing paper due to the cloud. Many layoffs and pay cuts is common place now. Most of the long term talent is gone due to salary, commission changes (on top of an unrealistic quotas to store more paper) . Every year, there is a new program. Nothing sticks long enough to measure results. The year Iron Mountain was forced to change to a REIT, the dynamics of the company changed.

    Advice to ManagementAdvice

    Stop the good talent from leaving! Dig deep in the field to have a better understanding. Money drives behavior so go back to realistic quotas. At this point, no one is happy. Morale is low!

    Get rid of some of that real estate and invest in new customer focused technology to stay relevant.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Good Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Associate in Jersey City, NJ (US)
    Former Employee - Customer Service Associate in Jersey City, NJ (US)

    I worked at Iron Mountain Inc

    Pros

    -Opportunities to grow (but not expressed to employees)
    -Bonuses
    -Staff Lunches
    -Diversity

    Cons

    -Poor management
    -Lack of training
    -Office culture lacking
    -Go by the book management style
     -dark offices/cubicles

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Opportunity exists for mature business with continued focus on Customer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Executive Team Leader in Boston, MA (US)
    Former Employee - Executive Team Leader in Boston, MA (US)

    I worked at Iron Mountain Inc full-time (more than 10 years)

    Pros

    Mature business with potential for growth outside of North America

    Cons

    Balance focus on International and emerging market growth with mature North America business

    Advice to ManagementAdvice

    Stay focused on the customer

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Stagnant work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tech Lead in Bangalore (India)
    Current Employee - Tech Lead in Bangalore (India)

    I have been working at Iron Mountain Inc full-time (more than a year)

    Pros

    Wfh and flexible timings. Nice space.

    Cons

    Culture of meetings for everything. Late night calls, support expectations, Indian management is so called not worth a bit.

    Advice to ManagementAdvice

    None

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Mallu dominated company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Lead in Bangalore (India)
    Former Employee - Technical Lead in Bangalore (India)

    I worked at Iron Mountain Inc

    Pros

    flexible environment,sometimes we can work from home.

    Cons

    no growth at all,silly GAOs written and set by the manager, all the work assigned to the team and seniors go out and always party and will never be available.but however they will be given "you rock " awards. donno wat for?

    Advice to ManagementAdvice

    Managers ... please dont hire ppl just bcos they are mallus,hire and appreciate talented ppl,appreciate their hard work.so that even they get some enthusiam to work in future for god sake.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Business Development

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Iron Mountain Inc

    Pros

    Unfortunately what used to be a good company to work for is no longer true. Company change to a REIT meant a complete change of direction and the individual is no longer respected. Everything is based on how costs can be cut, how much work they can add to existing staff, getting rid of managers and putting undue pressure on supervisors, charging the customer for absolutely everything eg. Tapes... if a client requests a new label be printed, Iron Mountain charge for storage of that tape immediately even though the tape may not physically come into storage for weeks / months. Upper management kept that quiet and Customer Service found out by having to deal with a customer complaint about charges they were not expecting.
    Amazing talent let go without a second thought. Non performing amateurs retained. VP's keeping non performing managers out of favoritism and letting the hard working staff go (because these are the people who speak up and that is frowned upon).

    Cons

    Apart from the above!! It's driven to keep investors happy, no longer a long term work place. They have taken the heart and soul out of the company. Call centers closed in the US and Canada and replaced with ones in India and the Philippines. So many customer complaints about this and reduced customer care.

    Advice to ManagementAdvice

    Get out on your own terms before they decide you are surplus to requirements.

    Doesn't Recommend
    Negative Outlook
  8.  

    Laid off in reorganization

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in San Jose, CA (US)
    Former Employee - Director in San Jose, CA (US)

    I worked at Iron Mountain Inc full-time (more than 10 years)

    Pros

    Great people and service in my division but the rest of the company is poor.

    Cons

    rigid and outdated systems, policies and upper mgmt.

    Advice to ManagementAdvice

    Need to invest more in front line employees and listening to customers feedback.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    old school box management company that was struggling to evolve

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Iron Mountain Inc full-time (more than 5 years)

    Pros

    big company with typical resources and benefits, decent mid-level compensation depending upon role

    Cons

    no clear strategy, lack of stability, dying business

    Advice to ManagementAdvice

    develop a true mission and strategy, be loyal to customers and employees

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    Sr. Mgmt makes changes without understanding customer and employee needs. Very poor decision making.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in San Jose, CA (US)
    Former Employee - Anonymous Employee in San Jose, CA (US)

    I worked at Iron Mountain Inc

    Pros

    great people work there that care alot.

    Cons

    too much cost costing and reorgs vs trying to manage the business in the right direction.

    Advice to ManagementAdvice

    recruit new leadership and/or promote good people within to make better decisions.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    i had a great time with the company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Information Security Analyst in Bangalore (India)
    Current Employee - Information Security Analyst in Bangalore (India)

    I have been working at Iron Mountain Inc full-time (more than a year)

    Pros

    open culture.
    friendly people.
    work life balance.
    work from homes allowed depending on the team you go.
    compensation is just like any other company like infosys, wipro and a little high.

    Cons

    training depends on your managers approval. hard to get. you need to show your metal to get it .
    quick org. changes

    No opinion of CEO

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