Iron Mountain Inc

www.ironmountain.com

Iron Mountain Inc Reviews

Updated 28 January 2015
Updated 28 January 2015
406 Reviews
3.0
406 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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William Meaney
94 Ratings

Review Highlights

Pros
  • Nice work/life balance, options to work from home depending on the nature of your position (in 19 reviews)

  • Global company with good benefits & on site subsidized cafeteria (in 28 reviews)


Cons
  • Like most places upper management has no clue what people actually goes through on a daily basis (in 16 reviews)

  • Outsourcing customer service to the Phillipines initlally irritated customers (in 14 reviews)

More Highlights

Employee Reviews

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  1.  

    Laid off in reorganization

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in San Jose, CA (US)
    Former Employee - Director in San Jose, CA (US)

    I worked at Iron Mountain Inc full-time (more than 10 years)

    Pros

    Great people and service in my division but the rest of the company is poor.

    Cons

    rigid and outdated systems, policies and upper mgmt.

    Advice to ManagementAdvice

    Need to invest more in front line employees and listening to customers feedback.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    old school box management company that was struggling to evolve

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Iron Mountain Inc full-time (more than 5 years)

    Pros

    big company with typical resources and benefits, decent mid-level compensation depending upon role

    Cons

    no clear strategy, lack of stability, dying business

    Advice to ManagementAdvice

    develop a true mission and strategy, be loyal to customers and employees

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Sr. Mgmt makes changes without understanding customer and employee needs. Very poor decision making.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in San Jose, CA (US)
    Former Employee - Anonymous Employee in San Jose, CA (US)

    I worked at Iron Mountain Inc

    Pros

    great people work there that care alot.

    Cons

    too much cost costing and reorgs vs trying to manage the business in the right direction.

    Advice to ManagementAdvice

    recruit new leadership and/or promote good people within to make better decisions.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    i had a great time with the company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Information Security Analyst in Bangalore (India)
    Current Employee - Information Security Analyst in Bangalore (India)

    I have been working at Iron Mountain Inc full-time (more than a year)

    Pros

    open culture.
    friendly people.
    work life balance.
    work from homes allowed depending on the team you go.
    compensation is just like any other company like infosys, wipro and a little high.

    Cons

    training depends on your managers approval. hard to get. you need to show your metal to get it .
    quick org. changes

    No opinion of CEO
  6.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Oakland, CA (US)
    Current Employee - Anonymous Employee in Oakland, CA (US)

    I have been working at Iron Mountain Inc

    Pros

    Fair, transparent, ethical, respectful. Values relationships. Goal oriented.

    Cons

    None really to speak of.

    Advice to ManagementAdvice

    Keep it going!

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    10-key data entry counts of files and folders .

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Data Entry Clerk in Riverside, CA (US)
    Former Employee - Data Entry Clerk in Riverside, CA (US)

    I worked at Iron Mountain Inc

    Pros

    I am team work and best hard worker I get along with co-workers.

    Cons

    I am goal and positive And I am promote to better job.

    Advice to ManagementAdvice

    I help to inform good management and best business.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Solid as an oak, nimble as one too.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Supervisor in Boston, MA (US)
    Current Employee - IT Supervisor in Boston, MA (US)

    I have been working at Iron Mountain Inc full-time (more than 5 years)

    Pros

    Iron Mountain is a stable company, They've made some changes in the last year to make it easier to socialize at work.

    Cons

    Iron Mountain is mired in it's ways. changes never come quick and they're not above toying with their employees.

    Advice to ManagementAdvice

    Embrace change, modernize, care about your employees.

    Doesn't Recommend
    Neutral Outlook
  9. 2 people found this helpful  

    Mallu Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Architect in Mumbai (India)
    Current Employee - Architect in Mumbai (India)

    I have been working at Iron Mountain Inc

    Pros

    IF you are a Mallu you have good options to Grow

    Cons

    If you are not a Mallu you dont have good options to Grow

    Advice to ManagementAdvice

    Dont Hire Mallus

  10. 6 people found this helpful  

    Salespeople Beware!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Executive in Philadelphia, PA (US)
    Former Employee - Sales Executive in Philadelphia, PA (US)

    I worked at Iron Mountain Inc full-time (more than 3 years)

    Pros

    Excellent hardworking people on operationally front
    Flexible schedule for sales
    Many tenured folks who truly care about the company

    Cons

    Document Storage is a dying industry, plain and simple.
    Layoffs will continue as industry trends away from paper toward digitization
    Endless recreating strategy and organization for sales

    Advice to ManagementAdvice

    Focus on keeping your essential workers by concentrating on a multi-year vision. it's time to look in the mirror and unload all the top heavy management who only get in the way of the producers. Marketing/sales enablement/and mid line managers need to go.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11. 7 people found this helpful  

    The Mountain... The Mountain... what will become of the Mountain?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales in Royersford, PA (US)
    Former Employee - Sales in Royersford, PA (US)

    I worked at Iron Mountain Inc full-time (more than 10 years)

    Pros

    Many utterly fabulous truly caring employees at the customer interaction levels. Corporate soul (if such a thing exists) is honorable & generous.

    Cons

    It was astonishing in a sales setting to have not one manager who had experienced any aspect of the job for which they were actively managing employees... To have new employees not able to ask their managers how to do their jobs (because they hadn't a clue) was quite completely insane. When I was there I was in on the founding of 3 departments (all successful)... We had to invent the job, do the job & then train new employees (as mentors) because the metrics driven management didn't include actual knowledge of the job as an ingredient! Yikes...A larger part of the job comprised increasing spend from larger accounts. This was hindered by the gargantuan task of making the Mountain appear as a professional seamless organization to its customers. The is to say it took much energies to make the absolute definition of dysfunction appear to be something that it wasn't. Nevertheless we were successful. This was mitigated by the fact that 150 companies were formed into one & unifying culture is not easy...Initially the atmosphere/culture was congenial almost collegial. In the early days Iron Mountain prided itself on never having had a mass layoff.. With the retirement of the much beloved CEO/Founder there was the expected shift. The new CEO came from the Airline Industry & appeared to lack the charismatic character of his predecessor. In fact initially he seemed to be sort of a cold fish. Outsourcing contracts to India (with much bounceback & lack of understanding from same) has hopefully been mitigated. The few remaining US contract reps had to do all the work because the Indians were clueless. Outsourcing customer service to the Phillipines initlally irritated customers...
    Moral has crashed. A wonderful culture has been gutted... Mass annual layoffs are now the norm... I realized that from 30,000 feet this is all meaningless. The core business of IM is not really the business of Iron Mountain (as is the case in many business)... The real business is the money borrowing business. The business is to statistically massage the numbers to appear as pristine to wall street as possible by MBA driven numerical gymnastics.This facilitates the lines of credit necessary to keep the whole ball of wax moving... Part of these metrics includes finding earnings by massive layoffs... Hence the new culture has arrived... A competitor said in a recent job interview that Iron Mountain is now just a "stock play"...

    Advice to ManagementAdvice

    Have all Senior & Mid level management do a "field job" for 3 months so that they can have some understanding of the actual business...

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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