Iron Mountain Inc

  www.ironmountain.com
  www.ironmountain.com

Iron Mountain Inc Reviews

Updated 17 October 2014
Updated 17 October 2014
371 Reviews
3.0
371 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
William Meaney
77 Ratings

Review Highlights

Pros
  • Good front line employees and work life balance is ok (in 18 reviews)

  • Good Benefits, Charity work they get the employees to be involved in (in 26 reviews)


Cons
  • Like most places upper management has no clue what people actually goes through on a daily basis (in 14 reviews)

  • Customer service has always been a problem despite attempts at improvement (in 13 reviews)

More Highlights

Employee Reviews

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  1.  

    Not what I hoped it would be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Iron Mountain Inc full-time (more than an year)

    Pros

    Independent work environment. Managers only bugged you if you didn't do your job.

    Cons

    The training was far too long, and mostly self-taught via outdated web presentations. The actual job differed significantly from the job description. It basically boiled down to being a telemarketing position.

    Advice to ManagementAdvice

    Have more of a clear view of what you want your employees to do. Some departments are fine, but mine was all over the place when it came to what our responsibilities were.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    It was ok didn't really enjoy my job

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Iron Mountain Inc

    Pros

    Goid benefits and meeting new people

    Cons

    Rules some are ridiculous and some things should change like amount of time for a break and clothing because its different if you have curves

  3. 1 person found this helpful  

    Micromanaged

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cdl Courier
    Former Employee - Cdl Courier

    I worked at Iron Mountain Inc full-time (more than 3 years)

    Pros

    Not much of an upside. No weekends for the most part

    Cons

    Micromanaged and pay. Room for advancement is minimal.

    Advice to ManagementAdvice

    Very little. They say they promote within but all of corporate management comes from the outside.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    10 years with IM and overall a good organisation to work for, who pay well

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales/Account Management in London, England (UK)
    Former Employee - Sales/Account Management in London, England (UK)

    I worked at Iron Mountain Inc full-time (more than 8 years)

    Pros

    People I worked with were great and the main reason why I think I stayed, good career progression.

    Cons

    Selling to internal stakeholders on big deals, loss of direction and risk taking on large deals, processes over complicated

    Advice to ManagementAdvice

    Some of the management were not good at managing or taking ownership. Take more risk and be more flexible to meet market expectations

    Recommends
  6. 3 people found this helpful  

    Good people. Hardworking, caring, dedicated.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cdl Courier in Kent, WA (US)
    Current Employee - Cdl Courier in Kent, WA (US)

    I have been working at Iron Mountain Inc full-time (more than 3 years)

    Pros

    As a courier CDL B driver, every day is different and challenging. Enjoy working independently. Management very responsive to concerns. Friendly, hard working crew.

    Cons

    Some days are very long. Management in transportation has always had difficulty maintaining a full staff due to turn over. Customer service has always been a problem despite attempts at improvement. Customer service is the biggest complaint drivers receive from the front line customers.

    Advice to ManagementAdvice

    Just to continue working on improving customer service. Just to continue to try to maintain full staff.

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Unclear future

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Boston, MA (US)
    Current Employee - Manager in Boston, MA (US)

    I have been working at Iron Mountain Inc full-time (more than 5 years)

    Pros

    Stable - usually. Fair pay. The people are generally great. A good place to work if you are on the right teams.

    Cons

    Unclear where the company is headed. Seems rudderless. Lack of professional development options.

    Advice to ManagementAdvice

    Invest in people and articulate a strategy that you can rally people behind.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Great training program

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Response Representative in Collegeville, PA (US)
    Former Employee - Customer Response Representative in Collegeville, PA (US)

    I worked at Iron Mountain Inc full-time (less than an year)

    Pros

    Iron Mountain provides a great training program for new hires in the customer response/issue resolution departments. It is set up exactly how I learn new concepts so it was definitely a plus for me.

    Cons

    Management seems to be pretty strict on the work schedule. I understand this is necessary to service the customers appropriately but allowing a little leniency would be preferred from the employees perspective.

    Advice to ManagementAdvice

    Be open to communication, ideas and suggestions. And please try to work with your top talent on their needs, otherwise you will keep losing them.

    No opinion of CEO
  9.  

    System Engineer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Engineer in Bangalore (India)
    Current Employee - Systems Engineer in Bangalore (India)

    I have been working at Iron Mountain Inc full-time (more than an year)

    Pros

    Good place to work, Good Work culture.

    Cons

    Good Environment, Good place to work. Your career life will be balanced well

    Advice to ManagementAdvice

    Work flow should be improved

    Approves of CEO
  10. 1 person found this helpful  

    I have been working as Program 7 Service Delivery Manager for projects across Digital and physical IT systems

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager in Boston, MA (US)
    Current Employee - Project Manager in Boston, MA (US)

    I have been working at Iron Mountain Inc full-time (more than 10 years)

    Pros

    Key reasons:

    1) Company' growth
    2) Salary & benefits

    Cons

    1) Leadership
    2) Team Management
    3) Overall hierarchical structure

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great company to work for. work life balance is key.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in Cerritos, CA (US)
    Former Employee - Sales Representative in Cerritos, CA (US)

    I worked at Iron Mountain Inc full-time (more than 3 years)

    Pros

    Work Life balance is exceptional

    Cons

    Not much room for advancement

    Advice to ManagementAdvice

    Become more transparent. This is an east coast company with some old values. Changes are slow and without notice.

    Recommends
    Positive Outlook
    No opinion of CEO

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