Jack in the Box

www.jackinthebox.com

Jack in the Box Reviews

Updated 26 January 2015
Updated 26 January 2015
231 Reviews
2.8
231 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Leonard A. Comma
38 Ratings

Review Highlights

Pros
  • fast paced theres always something to do (in 12 reviews)

  • 80% of the workers are obese because of the free food (in 9 reviews)


Cons
  • Upper management gives "lip service" they don't practice what they preach (in 13 reviews)

  • long hours of standing on feet, rude customers, eager managers, look out for guest shoppers (in 9 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Overall great environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier/Cook in San Bernardino, CA (US)
    Current Employee - Cashier/Cook in San Bernardino, CA (US)

    I have been working at Jack in the Box full-time (more than a year)

    Pros

    They treat employees with respect and the number one goal is always customer satisfaction, "say yes to the guest" and its a pretty easy job.

    Cons

    Rotating schedule, but it should be expected!

    Recommends
    Positive Outlook
  2.  

    Normal fast food company. Main emphasis on getting product out in a timely manner and customer service.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Guest Service Team Member - Cashier in Lakeside, CA (US)
    Former Employee - Guest Service Team Member - Cashier in Lakeside, CA (US)

    I worked at Jack in the Box full-time (more than a year)

    Pros

    Making money. Interacting with people

    Cons

    Open during the holidays. Having to up-sell to customers.

    Recommends
    Neutral Outlook
  3.  

    Part-time job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in Los Angeles, CA (US)
    Former Employee - Cashier in Los Angeles, CA (US)

    I worked at Jack in the Box

    Pros

    Worked around school schedule, Friendly team environment

    Cons

    Minimum wage. Poor leadership among Shift Leaders

    Advice to ManagementAdvice

    Team Leaders need to communicate more effectively.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Jack in The Box Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Jack in the Box part-time (more than a year)

    Pros

    Decent pay, worked around school schedule, good first job

    Cons

    Poor communication among managers that led to confusion

    Advice to ManagementAdvice

    Large manager turnover makes it hard for team members

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Job has a strong teamwork ethic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Leader in Granite City, IL (US)
    Current Employee - Team Leader in Granite City, IL (US)

    I have been working at Jack in the Box full-time (less than a year)

    Pros

    This company and location is a great opportunity for someone who seeks to work hard and carries a strong sense for "teamwork". The amount of hours you receive is based on your performance which helps increase everyone's work ethic and also eliminates those who believe that simply showing up is their job. They offer promotion opportunities that are solely determined based on all around performance and the ability to excel in the majority of tasks at hand while meeting your speed of service quota in the midst of a very high volume atmosphere. Within my first two months of working for this company with zero prior experience in fast food I was offered a promotion to become a team leader. Thus proving to me that hard work does pay off if you're willing to give your all.

    Cons

    As with every job in America, there will always be certain things, situations, and people that can make your work environment less appealing, but as I mentioned on the topic of hours based on performance, they are also based on your attitude while in uniform. This company demands high expectations in customer service and satisfaction, as well as following procedure and even though this is definitely a pro compared to a con for me, some would see this to be a conflict ion to their preference in work environment and everyday standards.

    Advice to ManagementAdvice

    Continue to do what you're doing and this location will continue to excel in every aspect. There is always room for improvement simply because perfection isn't found in this field of work, but as an employee to this company, and having the opportunity to continue to gain knowledge in all categories, while having strong management of all levels who are willing to teach, I believe there isn't much more you could ask from this staff, most importantly, to simply ask yourself how dedicated you are to put in the long hard hours to move up within the company and become successful.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Basic fast food job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cook in Saint Louis, MO (US)
    Current Employee - Cook in Saint Louis, MO (US)

    I have been working at Jack in the Box

    Pros

    Good food discount and friendly

    Cons

    Minimum wage. Not worth the time

    Advice to ManagementAdvice

    Raise pay

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    It was a good experience

    • Career Opportunities
    Former Employee - Cashier in Los Angeles, CA (US)
    Former Employee - Cashier in Los Angeles, CA (US)

    I worked at Jack in the Box

    Pros

    It was a good environment

    Cons

    It is a hectic place

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Good for teenagers

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Crew Member in Phoenix, AZ (US)
    Current Employee - Crew Member in Phoenix, AZ (US)

    I have been working at Jack in the Box part-time (less than a year)

    Pros

    Learning good customer service, work-life balance, very lax on appearance (at least in my district), flexible hours, fun staff, learning how to be fast and work under pressure

    Cons

    Training is an absolute joke. Hours could get traded up for newer employees. Some employees don't always follow food safety requirements (ie. not wearing gloves when preparing food, washing hands regularly). Sales come in bursts, sometimes there will not be a customer for a solid hour, so it gets very slow. People don't carry their weight and portion/prep food or ingredients.

    Advice to ManagementAdvice

    Please ensure your managers don't scare people to the point of employees constantly quitting, no matter how "good" the store is with them. A store isn't good when your employees literally cower in fear under their GM.

    Recommends
    No opinion of CEO
  10.  

    Tough environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Jack in the Box

    Pros

    Managment does the best they can for the staff with scheduling and days off but it is a customer driven environment so expect to work holidays and such.

    Cons

    Fast food is an extremely fast paced business to work in with the monetary rewards being minimal.

    No opinion of CEO

Jack in the Box Photos

Entrance to the Jack in the Box headquarter office in San Diego, CA (Photo by Coolcaesar - available under CC-BY-NC-SA 3.0 & GFDL, v1.61)
Corporate headquarters
jack in the box

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