JetBlue
3.6 of 5 251 reviews
www.jetblue.com Long Island City, NY 5000+ Employees

JetBlue Reviews

Updated Apr 14, 2014
All Employees Current Employees Only

3.6 251 reviews

                             

82% Approve of the CEO

JetBlue President & CEO Dave Barger

Dave Barger

(205 ratings)

71% of employees recommend this company to a friend
251 Employee Reviews
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Review Highlights

Pros:
  • "Stand-by flight benefits (especially Zedfare standby benefits on other airlines after 6 months)"
    in 41 reviews
  • "The staff is awesome and the flight benefits are great"
    in 13 reviews
Cons:
  • "Upper Management continues to lie and make false promises"
    in 8 reviews
  • "Not very good at trickling down top management new ideas to middle management"
    in 7 reviews
  • Show more review highlights

Reviews

  • Culture & Values
         
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  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

 

Company has changed drastically since founder David Neeleman was forced out

Flight Attendant (Former Employee)
New York, NY (US)

I worked at JetBlue full-time for more than 10 years

ProsGreat travel benefits and competitive pay.

ConsThe company is more concerned about making money than anything else. To make money, they want to keep the customers happy, many times at the expense of safety.

Advice to Senior ManagementStop hiring people that are inexperienced, unprofessional and uneducated. JetBlue hires people that other supervisors are dating, sleeping with, or related to. Most the supervisors I knew rarely followed any of the rules they expected those they were supervising to follow. Too much nepotism, cronyism, and favoritism. The company managers and executives date within the company, and blatantly play favorites.

No, I would not recommend this company to a friend

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Great company, poor pay.

At Home Representative (Former Employee)
Salt Lake City, UT (US)

I worked at JetBlue full-time for less than a year

ProsFree flights. Good benefits. Wonderful co-workers.

ConsGenerally, I had to catch a flight out of Las Vegas.

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A good opportunity for my first two years, but disappointing the last two years.

Reservations Agent (Former Employee)
Salt Lake City, UT (US)

I worked at JetBlue full-time for more than 3 years

ProsWorking from home, travel benefits, thorough training and resources, opportunity to advance, friendly atmosphere, flexible schedule and travel opportunities.

ConsPolicies were constantly changing. Job expectations changed more towards sales, it was required we have a certain percentile of upscale on our average calls per review period.

No, I would not recommend this company to a friend

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It was a great ride while it lasted....

Anonymous Employee (Former Employee)

I worked at JetBlue full-time for more than 8 years

ProsFounded on excellent Corporate Culture and Values; Free travel (if you can take the time off), Many Great employees. Fun working in a fast paced environment with many facinating and dedicated people. Everyday is different with new challenges and excitement.

ConsShoddy Benefits, no identifiable "career paths", Values and Culture have declined in response to growth,employee turnover (high), non-competitive Salary structures, etc... Not for a long term career...Not many employees are kept past the 10 year mark and targeted for replacement at those levels no matter how much they have accomplished. Insider run.

Advice to Senior ManagementDespite the rhetoric, return to the basics that got JetBlue through the first 10 years. Take a hard look at Managers, Directors and above who are primarily self-interested in their own career preservation at the expense of their Crewmembers. Stock prices have gone up at the expense of morale and continuing employee "churn" to keep costs down to boost ROIC.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Phone Reservations - frontline customer service for 2 years - Overall boring but enjoyable

Reservations (Phone) (Former Employee)
Salt Lake City, UT (US)

I worked at JetBlue part-time for more than a year

ProsStand-by flight benefits (especially Zedfare standby benefits on other airlines after 6 months)
Flexible schedule - easy to trade shift-bid hours with coworkers
Fun-ish company culture
Doesn't come home with you - work stays at work
Optional health benefits for part-time employees

ConsTerrible pay - barely over minimum wage
Boring job - same problems solved over and over again
Takes about 18 months - 2 years to get enough seniority to have "good shifts" (not working on weekends)
Isolated - work from home
Tied to the desk - literally with a head set
Required to live with 45 minutes of call center in Salt Lake City
Not enough Jetblue flights out of Salt Lake - hard to use standby flight benefits

Advice to Senior ManagementCreate shifts for bid that are 20 hours a week (as opposed to 24)
Increase the steps in pay for time with the company

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1 person found this helpful  

Great company that listens to its employees

Analyst (Current Employee)
Long Island City, NY (US)

I have been working at JetBlue full-time for more than a year

ProsJetBlue is a great company to work for because the culture of the company is to listen to and support its emoloyees and offer the best experience for its customers. The company HQ is top of the line and lots of friendly people.

ConsIt's hard to complain about a company that has "fun" as one of their values but of course no company is without its short comings. Getting your foot in the door of the company might be hard but once you're there it's even harder to move up unless you network and schmooze with the right people. The company does emphasize that it wants employees that fit the culture but too often I have seen the most qualified be passed over for the more extroverted socialite who might not be as sharp but knows how to light up a room.

Advice to Senior ManagementKeep doing what you're doing but make sure to reward the hardest workers, not just the popular ones.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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it was a good experience working at jet air blue

Quality Analyst (Former Employee)
Houston, TX (US)

I worked at JetBlue as a contractor for more than a year

Prosemployees at jet blue air are reALLY COOPERATIVE AND GOOD

ConsNOTHING SPECIAL I DIDNT FIND ANY

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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A fantastic company to work for that makes you feel like family.

Maintenance Technician (Current Employee)
Boston, MA (US)

I have been working at JetBlue full-time for less than a year

ProsVery friendly and helpful crew members, decent pay, good benefits

ConsMidnight shift, focusing on making sure new hires aren't rushed into the company with paperwork and training.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Great experience, but pay could be better

Analyst (Current Employee)
Long Island City, NY (US)

I have been working at JetBlue full-time for more than a year

ProsYoung company with a great work environment. Great travel benefits (free flights on jetBlue plus several agreements with other airlines).

ConsThe compensation side leaves a lot to be desired. No bonuses, very little profit sharing, and very little opportunity for significant raises. Few promotion opportunities.

Yes, I would recommend this company to a friend

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Great people, great company, truly lives out the values

Marketing Coordinator (Former Employee)

I worked at JetBlue full-time for more than a year

Prosgreat people, great pay, flight benefits

Conspay could be a little higher, no holidays off

Advice to Senior Managementnone

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Glassdoor is your free inside look at JetBlue reviews and ratings - including employee satisfaction and approval ratings for JetBlue CEO Dave Barger. All 251 reviews are posted anonymously by JetBlue employees.