JetBlue
3.6 of 5 251 reviews
www.jetblue.com Long Island City, NY 5000+ Employees

JetBlue Reviews

Updated Apr 14, 2014
All Employees Current Employees Only

3.6 251 reviews

                             

82% Approve of the CEO

JetBlue President & CEO Dave Barger

Dave Barger

(205 ratings)

71% of employees recommend this company to a friend
251 Employee Reviews
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Review Highlights

Pros:
  • "Stand-by flight benefits (especially Zedfare standby benefits on other airlines after 6 months)"
    in 41 reviews
  • "The staff is awesome and the flight benefits are great"
    in 13 reviews
Cons:
  • "Upper Management continues to lie and make false promises"
    in 8 reviews
  • "Not very good at trickling down top management new ideas to middle management"
    in 7 reviews
  • Show more review highlights

Reviews

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  • Approves of CEO

 

Business Partner

Business Partner (Former Employee)
Long Island City, NY (US)

I worked at JetBlue as a contractor for less than a year

ProsGreat working environment and culture

ConsBusiness Partners are not treated the same way as full-time crew members

Advice to Senior ManagementShould treat everyone equally and the Talent Acquisition is way overworked.

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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1 person found this helpful  

Fun job

Flight Attendant (Current Employee)
Jamaica, NY (US)

I have been working at JetBlue full-time for more than a year

ProsFun job, some people there are great.

ConsNo union so be careful

Yes, I would recommend this company to a friend

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2 people found this helpful  

Great overall culture, poor middle management

Senior Analyst (Former Employee)

I worked at JetBlue full-time for more than 8 years

ProsThe front line and supervisors are amazing people, really a fun family to be a part of

ConsThe managers and directors are all former front line agents, and few have experience working somewhere other than JetBlue, and as a result have low leadership skills, no creativity or innovation. There is lots of backbiting behind closed doors, and public rah rah cheers, but it gets old. If you have a college degree, it is almost frowned upon as most of the leadership qualifications are "I have worked at JetBlue's call center as a res agent or supervisor for x years".

Advice to Senior ManagementLook more favorably on education and experience outside of JetBlue. This is really a problem outside of LSC.

Yes, I would recommend this company to a friend

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2 people found this helpful  

Very Organised

Flight Attendant (Current Employee)
Fort Lauderdale, FL (US)

I have been working at JetBlue full-time for less than a year

ProsThey pay for your first set of luggage and uniform

ConsWait time after interview to hear back

Advice to Senior ManagementProvide answer to candidate sooner than one week perhaps on the spot

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Amazing company to work for! Great culture!

Marketing and Systems Operations (Current Employee)

I have been working at JetBlue part-time for more than a year

ProsJetBlue has an amazing culture and truly lives by its 5 core values of Safety Caring Integrity Passion and Fun! I always felt like the company valued my work. Very rarely did I have a bad day at work. Lots of upward career opportunities once you get in!

ConsBecause JetBlue is a smaller primarily domestic carrier, if you're interested in International work, it may not be the place for you.

Advice to Senior ManagementContinue to focus on your core values, Whenever anyone asks me what I think about working for JetBlue, I always emphasize how much importance was placed on the values and what a difference that made. My current airline has a similar value system, but it is not emphasized or believed in the way it was at JetBlue and that makes a huge difference. Most people could not even name our 4 corner stones.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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very supportive team, flexible and awesome benefits

Anonymous Employee (Former Employee)

I worked at JetBlue part-time

Prosgreat flight benefits, flexible schedules, and great people

Consnot a very high salary, but constant opportunities to advance within the company

Yes, I would recommend this company to a friend

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Best Place to be

Airport Operations Crew Member (Former Employee)
Boston, MA (US)

I worked at JetBlue full-time for more than a year

ProsAmazing benefits, and exciting place to work. Lots of room for growth and endless opportunities.

ConsGet stuck with awful shifts 4 am. The attendance policy is intense. Stressful situations working at the airport.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Horrible abusive management

Customer Service Agent (Former Employee)
Houston, TX (US)

I worked at JetBlue full-time for more than 3 years

ProsFirst few years was a great place with pleasant work environment and great travel benefits, but after change of management and practices, not much to like about the company or working conditions anymore.

ConsNew management draconian, abusive, conniving and downright mean-spirited; just always looking for any reason to knock you, belittle you and/or hand out disciplinary action; could really blow any little thing out of proportion. Supervisors would often have you in situations where you would be 'damned if you do, damned if you don't, or you can only take choice A or B in a bad situation, and you will get yelled at/disciplined no matter which one you choose; would even at times ask you to do something and then scream at you for doing exactly what you were asked! (Of course if I didn't, I'm sure they would have been quick to charge me with insubordination!) Held to unrealistically short times to turn aircraft at gate, often without tools needed to do job properly; some staff led to compromise safety for fear of being disciplined/written up if they didn't make the turn time. Airline had horrible contingency planning, sometimes irrationally cancelling our flights when weather conditions not that bad to warrant it, and would leave some customers stranded for up to 5 or 6 days, and without the option to rebook to another airline (Rule 240 like other airlines can). Also, new reservation system full of bugs, IT very slow to fix, would constantly change procedures (for rebooking, ticket changes, etc.) without telling us, and of course, we get blamed for it.

Advice to Senior ManagementSince you brag about integrity being one of the company's values and hold us to it, maybe you should hold yourself to it in the way you treat your staff; have realistic expectations, understand we are often left in bad situations we can only do so much about, and for those supervisors who abuse their authority and treat staff badly, its time they got a taste of their own medicine.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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1 person found this helpful  

Great fun place to work at!

Anonymous Employee (Former Employee)

I worked at JetBlue full-time

ProsFlight Benefits! Opportunity to work from home. Good balance of fun activities as well as work.

ConsNot very easy to advance.

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Great company but still working out the kinks internally

Manager (Current Employee)
New York, NY (US)

I have been working at JetBlue full-time for more than a year

ProsGreat brand name, flight benefits, culture is great, NY office is awesome

ConsDepending on the dept the work life balance may not be so great, technology for the support centers has not caught up to the rest of the company

Advice to Senior ManagementThe support centers need some additional attention and some changes have to be made to be more efficient. You cannot continue to grow yet still do things the same way you used to.

– I'm optimistic about the outlook for this company

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Glassdoor is your free inside look at JetBlue reviews and ratings - including employee satisfaction and approval ratings for JetBlue CEO Dave Barger. All 251 reviews are posted anonymously by JetBlue employees.