JetBlue

  www.jetblue.com
  www.jetblue.com

JetBlue Reviews

Updated 12 December 2014
Updated 12 December 2014
308 Reviews
3.6
308 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
JetBlue President & CEO Dave Barger
Dave Barger
246 Ratings

Review Highlights

Pros
  • The flight benefits are another fantastic perk as well as the flexibility of work arrangements (in 48 reviews)

  • Flying benefits are great, and the work is interesting (in 15 reviews)


Cons
  • Depending on the department or location work-life balance can be challenging, career development/growth can also move a bit slowly (in 5 reviews)

  • Upper Management continues to lie and make false promises (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great Co-Workers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at JetBlue

    Pros

    The people you work with there are the best, the Airport operations crew is AWESOME. The GO crew is awesome as well the bonds that are made between the crew members makes the shifts and days worth every moment.

    Cons

    The 90 day Probation period is difficult if you have other obligations and get stuck with a morning shift, also the fact that part time doesn't have health benefits and the only difference between full and part time is an hour and a half.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    I had fun working for Jetblue, mostly because of the other people that worked there!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - In Flight Crew Member in New York, NY (US)
    Former Employee - In Flight Crew Member in New York, NY (US)

    I worked at JetBlue full-time (more than 5 years)

    Pros

    Travel benefits were fantastic. Most of the people I worked with were what made the job so great. The pay was decent, and stock option and retirement fund were top notch. Health insurance was really good too!

    Cons

    Managers tended to move around alot, and with a lot of employees, you could get lost in the shuffle. The hours could also be really long - especially for flight crews, who could be required to be "at work" for up to 18 hours at a time (didn't happen often). Of course, weather delays were the worst part!

    Advice to ManagementAdvice

    Require management to stay in place for a certain amount of time. And give managers fewer employees to keep track of.

    Recommends
    Neutral Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Great Place to Work

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at JetBlue full-time (more than an year)

    Pros

    Great leadership team. Always focused on doing the right thing. Not your typical airline culture.....I would recommend JetBlue to anyone looking for an exciting opportunity.

    Cons

    As the company grows there are a lot of people moving on which is starting to show an impact. Values are there but new leaders are not as engaged.

    Advice to ManagementAdvice

    Listen to the team....

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  5.  

    Potential to be better, but the Crewmembers make it worth it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at JetBlue full-time

    Pros

    You meet amazing people, customers are great, fun culture. Of course the flying benefits.

    Cons

    Senior leaders sometimes miss the things that matter to you.

    Advice to ManagementAdvice

    Get to know what it's like to be on the frontline.

    Approves of CEO
  6.  

    Satisfactory

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Airport Operations Crew Member in New York, NY (US)
    Current Employee - Airport Operations Crew Member in New York, NY (US)

    I have been working at JetBlue part-time (more than 3 years)

    Pros

    Free flight benefits
    flexible schedule
    discounts with other airline agreements
    you pick one person to fly free with you as well as your parents
    i recommend going part time so you can have more flexibility

    Cons

    commute to the airport is horrible
    your schedule is based on how long you have been in the company, so whatever shift is left over you get
    4am shift is very difficult

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Could be better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Airport Operations Crew Member in Santo Domingo (Dominican Republic)
    Current Employee - Airport Operations Crew Member in Santo Domingo (Dominican Republic)

    I have been working at JetBlue full-time (more than an year)

    Pros

    Cheap Flights, discount in Fedex,

    Cons

    There is no teamwork, low salary, always short of personnel.

    Advice to ManagementAdvice

    as a young company JetBlue is trying it's best to make there employees feel comfortable, but the leader and managers are not making that possible.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    I loved my time with this company. I will be forever grateful for what I learned

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Reservations Agent in Salt Lake City, UT (US)
    Former Employee - Reservations Agent in Salt Lake City, UT (US)

    I worked at JetBlue part-time (more than 5 years)

    Pros

    Working from home was a dream come true

    Cons

    It is very difficult to promote.

    Advice to ManagementAdvice

    Believe in your employees' capabilities instead of looking for their mistakes

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Proud company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Long Island City, NY (US)
    Current Employee - Anonymous Employee in Long Island City, NY (US)

    I have been working at JetBlue full-time (more than 3 years)

    Pros

    Great growth opportunities. Great travel benefits. Some investments in culture like facilities and other benefits. Some departments and positions support commuting,

    Cons

    Company culture is changing from being very flexible to expecting high results. History of not addressing low performers which put extra stress on others. Poor work/life balance.

    Advice to ManagementAdvice

    Expect some challenge as the culture changes and those who were with JetBlue in the early days can't adjust.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Fun Company

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service
    Current Employee - Customer Service

    I have been working at JetBlue part-time (less than an year)

    Pros

    Travel benefits, health insurance, 401k, a lot of activities for crew members and their family, encourages volunteer work. Supervisors are always available and very helpful, co workers are awesome and its just an overall great company with even better product and service.

    Cons

    Some tech issues with equipment

    Recommends
    Positive Outlook
    Approves of CEO
  11. 2 people found this helpful  

    Non Ethical leadership in disguise of nice guy.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Airport Operations Crew Member
    Current Employee - Airport Operations Crew Member

    I have been working at JetBlue full-time (more than 3 years)

    Pros

    Only pro I have here is working with a great set of Individuals, They make a good team except a handful that will always go other directions.

    Cons

    5 core values(available on JetBlue log or website) died long ago, the new goal of the company is return on the investments and Fat paychecks for those who sits in the office and are allowed to make stupid and sense less decisions to blow millions of dollars without prior approval and make crewmembers suffers, I would like to give an award to the board of directors for voting out David Neelman and bringing in the failures from the big airlines to run the show for instance Robin Hayes. He may be able to return on the investments but he sure won't be able to retain the good work force. My station everything is about budget, short crew who cares there other mules who will suffer but we are saving. They can feel care less if I die of a heat stroke but wearing jackets are mandatory because I sit in the office where AC blows 60 degrees. A lots of sexism as girls have options other than jackets but if you are a male you are SOL. Anyways you get the point unless you want to suffer working do not apply. You deserve better. Because if you complain your General Manager will say this to you " you don't have to work, you can turn in your badge and leave", because you are nothing but a number to them.

    Advice to ManagementAdvice

    Happy Crewmembers creates Happy Customers who will keep flying loyally with your airline which will generate profit and ultimately return on the Investments, this could just be opposite like an equation of + and - . Just Imagine one day of operation where customers refuses to fly JetBlue because of bad customer service now on the other side just Imagine one day of Operation where all 14000+ crewmembers call out because of bad leadership. Loss are greater on the company side more than crewmembers side, we may lose a pay for a day but company will lose profit for the whole quarter. My only advice to the Leadership is to be reasonable to your front line crewmembers after all they will take care of you as always on the rainy days(IROPS).

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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