JetBlue Reviews

Updated 8 September 2014
Updated 8 September 2014
288 Reviews
3.7
288 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
JetBlue President & CEO Dave Barger
Dave Barger
233 Ratings

Review Highlights

Pros
  • The flight benefits are another fantastic perk as well as the flexibility of work arrangements (in 45 reviews)

  • Flying benefits are great, and the work is interesting (in 14 reviews)


Cons
  • Upper Management continues to lie and make false promises (in 8 reviews)

  • Not very good at trickling down top management new ideas to middle management (in 7 reviews)

More Highlights

Employee Reviews

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  1. 2 people found this helpful  

    Worked for JetBlue since the Airline started...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Captain A320  in  Long Beach, CA (US)
    Current Employee - Captain A320 in Long Beach, CA (US)

    I have been working at JetBlue full-time for more than 10 years

    Pros

    The original individual that started the airline was David Neeleman who had a vision what an airline should be. Bringing back humanity to the airline industry, customer service. JetBlue was the vision of David Neeleman, who had a vision how people should be treated and tried to impart that vision to his employee's.

    Cons

    As the company grew, JetBlue had some growing pains which caused some operating difficulties. Since the airline had gone public on the market, it had a board of directors who did not think that the founder of JetBlue was the right person to run the airline that he founded. So, the board of directors decided to replace the creator of JetBlue. The board of directors replaced David Neeleman with Dave Barger, who has a different view of JetBlue as an airline, but the airline has continued to grow because of it's great start, but I believe most of the original employee's believe that JetBlue would have been better in the hands of it's creator...

    Advice to ManagementAdvice

    Ask the creator to come back to JetBlue...! A lot of the employee's would feel better about the future, which would probably increase productivity and make an ever better working environment which would increase customer satisfaction... When you make a mistake it's OK to ask for forgiveness...! It is surprising to see how forgiving people can be when you do the right thing...!

    Recommends
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Great People

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Long Island City, NY (US)
    Current Employee - Anonymous Employee in Long Island City, NY (US)

    I have been working at JetBlue full-time for more than 3 years

    Pros

    Great travel benefits (better when also compared to other airlines), most of the people here are extremely caring individuals

    Cons

    Depending on the department or location work-life balance can be challenging, career development/growth can also move a bit slowly

    Advice to ManagementAdvice

    More focus on retention of talent

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Agent  in  New York, NY (US)
    Current Employee - Customer Service Agent in New York, NY (US)

    I have been working at JetBlue full-time for more than 5 years

    Pros

    flight befits are great, people i work with are great

    Cons

    wroking long days with delays and screaming customers

    Recommends
    Neutral Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Ground operations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Ground Operations  in  New York, NY (US)
    Former Employee - Ground Operations in New York, NY (US)

    I worked at JetBlue full-time for more than 3 years

    Pros

    Travel benefits are amazing. Schedule extremely flexible.

    Cons

    Treatment of employees once they get hurt on the job is horrendous. Used they flexibility againt me. and left me with a permanent injury to my back and terminated my employment. Only abides by the own rules when convinient and also poor management in key bluecities hides most problems that the company has at stations at the expense of the employees.

    Advice to ManagementAdvice

    Stick to your values. These are meant for costumers and employees alike. Care for your employees especially when they are dealing with injuries and hardship. Also audit your own stations and a unexpected time. You will see what really goes on that's not written on the reports send to corporate

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  6.  

    Great Culture

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at JetBlue

    Pros

    flight benefits, work at home, weekly pay, culture, brand, people

    Cons

    low pay, point system, shift bid

  7.  

    Great company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Reservations Agent  in  Salt Lake City, UT (US)
    Current Employee - Reservations Agent in Salt Lake City, UT (US)

    I have been working at JetBlue part-time for less than a year

    Pros

    Great culture! Value based company.

    Cons

    Shfts are based on seniority. But you can trade shifts to add flexibility

    Recommends
    Positive Outlook
    Approves of CEO
  8. 2 people found this helpful  

    Director

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at JetBlue full-time for more than 10 years

    Pros

    The benefits, matching 401k, flight benefits, people you work with

    Cons

    New leadership is changing, unions are starting to invade the company, worried about losing CEO founder

    Advice to ManagementAdvice

    Don't lose sight of your most important assets, the people. Consultants are not always the answer, they have a place in businesses but should not assume they are smarter than the people running the business.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Interesting...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at JetBlue

    Pros

    travel benefits were really great

    Cons

    always being on reserve got tiring

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Great culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales  in  Orlando, FL (US)
    Former Employee - Sales in Orlando, FL (US)

    I worked at JetBlue full-time for more than a year

    Pros

    I loved the family feel and emphasis on core values.

    Cons

    Pay rate (but that is just being greedy)

    Advice to ManagementAdvice

    Make sure you monitor the dollars spent. There was plenty of waste.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 2 people found this helpful  

    Interesting.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Airport Operations Crew Member  in  New York, NY (US)
    Former Employee - Airport Operations Crew Member in New York, NY (US)

    I worked at JetBlue full-time for more than 3 years

    Pros

    I loved being able to fly for free. I loved being able to swap my hours.

    Cons

    I just left. Thank goodness. This is why I feel this way. jetBlue has new uniforms! Yes, the new uniforms brighten up the front line as was desperately needed. However, corporate has dictated that female Airport Operations employees wear heels while behind the ticket counter, while running through the airport several times a day, while working the gates, and while running up and down the jetbridges. Female AO employees may wear heels 1/2" to 3". While 1/2" really doesn't sound so bad, the female AO crewmember is limited to solid black shoes with a defined heel. The male employee may wear their loafers and their dress shoes. They have the option of wearing sensible shoes where the female crewmember does not. Look around at any profession where the employee is on their feet all day, and you will see them wearing a sensible shoe. jetBlue's new shoe policy for female airport operations crewmembers rule out Dansko, Clarks, Merrills, etc. The female airport operations crewmember is enduring pain and sitting back and adhering to corporate's policy. If they don't, they will be noncompliant and will lose their job.

    Advice to ManagementAdvice

    Remember jetBlue's values and apply them.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

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