JetBlue Reviews

Updated 25 April 2015
354 reviews filtered by
  • Any Location
  • Any Job Title

Employee Reviews

Sort: Popular Rating Date
  1. Helpful (1)

    I love JetBlue.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Reservations Agent in Salt Lake City, UT (US)
    Current Employee - Reservations Agent in Salt Lake City, UT (US)

    I have been working at JetBlue

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    JetBlue is a great place to work. Training is in a group of about 30 people and by the end of the month long training I felt like they were all family. Working from home is nice too as I work in reservations. and the free flights make it all worth it.

    Cons

    The starting pay kinda sucks and people can be rude sometimes as is true for any call center environment.

    Advice to Management

    I get way too many emails so I feel like I'm working all day just to sort through them all even after my shift. Chill out with the emails ;)

  2. Nothing short of amazing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Flight Attendant in New York, NY (US)
    Current Employee - Flight Attendant in New York, NY (US)

    I have been working at JetBlue full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great company, salary and benefits

    Cons

    Time away from home, and working holidays

    Advice to Management

    Need better health insurance

  3. Helpful (1)

    Best airline to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Airport Operations Crew Member in Boston, MA (US)
    Former Employee - Airport Operations Crew Member in Boston, MA (US)

    I worked at JetBlue

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Amazing benefits
    great environment
    everyone works really hard and as a team to make sure each customer is able to arrive to their destination.
    Lots of opportunity for overtime

    Cons

    Irops (cxl flights, delays)
    Early and late hours which is difficult if u have a family
    Crazy strict.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. A lot of flair without the passion.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Ground Operations in Washington, DC (US)
    Former Employee - Ground Operations in Washington, DC (US)

    I worked at JetBlue part-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Working in Ground Operations is insanely easy. You work hard for 45 minute bursts, and often have hour or more breaks between flights. Once you get to know your team members, it's very easy to establish a rhythm and the basic tasks become natural.

    Cons

    There is a high turn-over rate. Among the employees that stick around for over a year, there is a heavy sense of entitlement, however that can be expected when much of what happens to an employee is based on his/her seniority with the company. Performance is rarely a relevant factor. The company preaches the values of Safety, Caring, Integrity, Passion, and Fun, and it is clear that the further down the list you go, the importance of each value diminishes.

    Advice to Management

    Don't pay to send a new hire to Florida for a week of classroom training, provide a $600+ complimentary uniform, and have no issue firing probationary employees for being late. The company could save a lot of money to adopt more conventional training programs and less draconian disciplinary measures. However, JetBlue just opened a multimillion dollar training dormitory. Where is that money going to be made back?

  6. Helpful (1)

    Blue Juice is a real thing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in New York, NY (US)
    Current Employee - Anonymous Employee in New York, NY (US)

    I have been working at JetBlue

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    You feel proud to work for this company. Once you drink the blue juice it runs through your veins. I've been here for 6+ years and I've loved every bit of it.

    Cons

    As with smaller companies and/or departments, sometimes you have to wear many hats and become a jack of all trades to help fill in a missing gap or role.

  7. Ramp agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Ramp Agent in Boston, MA (US)
    Current Employee - Ramp Agent in Boston, MA (US)

    I have been working at JetBlue

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great benifits and fun enviroment

    Cons

    Bad schedules when you start need maximum flexibility

  8. Helpful (1)

    Flexible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bilingual Reservations Agent in Salt Lake City, UT (US)
    Current Employee - Bilingual Reservations Agent in Salt Lake City, UT (US)

    I have been working at JetBlue

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Lots of schedule options and options to trade take vacation and other time off if needed.Lots of opportunities to change departments or move up

    Cons

    A relatively small company trying to grow and compete with larger companies, Dealing with the different changes as they try and figure out what works.

  9. Maturing as a company, but still has its heart in the right place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources in New York, NY (US)
    Current Employee - Human Resources in New York, NY (US)

    I have been working at JetBlue full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Senior Leadership genuinely cares about employees
    Solid benefits package (industry standard plus a few creative perks)
    Willing to take risks to remain competitive
    Provides opportunities to make a difference

    Cons

    The airline industry has tight margins, and salaries reflect that
    Options for significant advancement (director and above) limited to New York, Salt Lake City, and Orlando

    Advice to Management

    Keep celebrating the culture and all of the things we do well, but also be honest in sharing the areas we need to improve to remain competitive.

  10. customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Jamaica, NY (US)
    Former Employee - Customer Service Representative in Jamaica, NY (US)

    I worked at JetBlue part-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    the job was fun - always new things happening. Company really trying to promote a family atmosphere and fun

    Cons

    pay rate is very low

    Advice to Management

    pay rate increases based on the employee performance - some work harder than others

  11. Humanity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supervisor Airports
    Current Employee - Supervisor Airports

    I have been working at JetBlue

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great Place to work, great environment

    Cons

    Advancement into leadership is difficult due to the number of applicant vs the number of positions

    Advice to Management

    great culture

Work at JetBlue? Share Your Experiences

JetBlue

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.