JetBlue

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JetBlue Reviews

Updated Jul 30, 2014
All Employees Current Employees Only

3.5 275 reviews

82% Approve of the CEO

JetBlue President & CEO Dave Barger

Dave Barger

(222 ratings)

71% of employees recommend this company to a friend

Review Highlights

Pros
  • The flight benefits are another fantastic perk as well as the flexibility of work arrangements (in 45 reviews)

  • Flying benefits are great, and the work is interesting (in 14 reviews)


Cons
  • Upper Management continues to lie and make false promises (in 8 reviews)

  • Not very good at trickling down top management new ideas to middle management (in 7 reviews)

More Highlights
275 Employee Reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Very disappointed; they don't practice what they preach.

    Reservations/Customer Care (Current Employee) Salt Lake City, UT (US)

    ProsThey are still able to hire very good people and employees.

    ConsThey don't take care and appreciate the good people they hire and the work they perform.

    Advice to Senior ManagementIf you preach "bringing humanity back to air travel" how about practicing bringing humanity back to employee relations.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    2 people found this helpful  

    Great company going through growing pains.

    In Flight Crew/Flight Attendant (Current Employee) Boston, MA (US)

    ProsFlexible schedule, free flight benefits, opportunities to grow in many area if you want to.

    ConsRules can sometimes be up for interpretation. Extreme diversity in work ethics. At times, lack of proper and consistent accountability leads to frustration within work groups and creates an "us against them" mentality.

    Advice to Senior ManagementGet away from STAR interview process and begin hiring management that is skilled in more than specialized interview techniques.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Approves of CEO

     

    Strive for growth

    Anonymous Employee (Current Employee)

    ProsA excellent culture with strong values that are executed on, obviously you can fly for free, health care is available and communication from the top down is very visible.

    ConsThe health care programs is horrendous, on the operating side of the company most managers are reactive though that is changing and your sick and vacation bank is one and the same.

    Advice to Senior ManagementRe evaluate best labor practices for compensation

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Fun place to work

    Airport Operations Crew Member (Current Employee) Long Beach, CA (US)

    ProsNice people, good benefits and culture

    ConsLow pay, no room for advancement

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Wonderful Company!!

    Flight Attendant (Current Employee) Boston, MA (US)

    ProsGreat to employees and customers, Growth within the company never doing the same thing for years and years

    ConsNothing bad to say about this company so far

    Advice to Senior ManagementBeat Delta and Southwest Airlines

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
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    • Career Opportunities
    • No Opinion of CEO

    3 people found this helpful  

    Nice on the outside, but rotten on the inside

    People Department (Current Employee) New York, NY (US)

    Pros(This is all my view points from the LIC Support Center)
    -Younger workforce
    - Energized environment, but this differs from dept to dept
    - Great architecture at HQ with a modern-esq look and feel
    - Most upper management are at least educated, but that comes with arrogance
    - People are polite and professional
    - Fun culture when folks are happy

    ConsVPs and higher have no clue as to what goes on with the Day 2 Day operations and therefore take the lead from their Directors and Managers. My first month there I heard so many jokes about job security, but never took anything seriously because I thought my credentials and experience will speak for themselves. Well, I was wrong. If they want someone else in the position that can be high performing (bringing their own people in), they will make sure you are setup to fail. You will slowly be phased out without even knowing and one day be called in to let you know you have been terminated with the reason there isn't enough work. Only to discover that more people were hired for the department. Lesson? Yes, don't be afraid to push boundaries because it seems those are the ones that make it.

    New Directors and old ones are re-hired to implement changes, but all they do is perpetuate bad actions and policies. They hardly ever do what is right for their people.

    Also, if you are good at sucking-up, you will get far. People are promoted into management positions not because they have the qualifications, but if the VP or Director like you and you've been there 2-5 years, you are guaranteed to get the spot regardless of anyone else being qualified on the team. For such a young company I was surprised at the lack of diversity at the HQ. Hardly any people of color in management positions and hardly any women occupying top positions. The ones that are, seem like they only got it because of EEO policies (no pun intended). I know they are smart, but form the outside it looks like a farce.

    Advice to Senior ManagementYou claim to live by the mission and vision, but it seems it only pertains to customers. The people working hard to support you seem to be treated like they are dispensable and irrelevant. Remember to get to the top, you still need to step up and look down. Don't let your eagerness to get to the top cloud your judgement to do the right thing and concentrate less on doing it right.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    They fly by luck

    In Flight (Current Employee) New York, NY (US)

    ProsJob
    Free flights
    No overbooking
    Allow you to be part time if you want it.

    ConsGive pilots 10 hours rest but work Flight attendants to unsafe levels of exhaustion. 18 plus hours. Inflight crews should all be on the same duty times.
    Benefits are expensive
    Cheap uniforms
    VERY unorganized during weather or maintenance delays (IROP'S)
    Very poor middle management.
    Very poor pay yet expected to live in BOSTON OR NY etc.
    Long wait times trying to reach crew scheduling.
    NO UNIONS
    Filthy aircrafts, Tv's that are often broken.
    CEO never attends base meetings or I haven't seen him at one in 2 years.
    Offer speak up surveys but never change anything for positive.
    Building a hotel in MCO instead of fixing our airline.

    Advice to Senior ManagementListen and learn from your front line people. Stop making stupid decisions. Learn from the big guys. How does the FAA let you get away with some of the things you do?

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Be careful with what you wish for.

    General Manager (Former Employee)

    ProsGreat co-workers, lots of technology. It was a great place to work when I started. A lot of Fun, Integrity, Passion and amazing people to work with. It was the last airline that I wanted to work for.

    ConsA lot of back staving. You have to CYA most of the time because the arrows come from EVERY direction. Everything is about the money and not about the caring for the employees. There is a lot of favoritism. There is no support for the station management team. A lot of false promises. If they like you they keep you. If you work hard and they don't like you or like some else more than you, then you are lured into being dismissed.

    Advice to Senior ManagementBack up your people that work hard to keep the airline running. People feel betrayed by false expectations of things that have been promised but not executed. The very top sends mixed messages to the middle and the bottom. There is no consistency and overall no trust. Why is it that your recruiting team doesn't tell people during orientation that "this is the last airline you will work for" anymore like when I started. ELT looks like a derailed train wreck when it comes to decision making, specially during IROPS. Wow! What a disappointment.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    False Perception of a company making believe they care

    Flight Attendant (Current Employee) New York, NY (US)

    ProsWorking with some great fellow inflight crews.

    ConsWork rules are horrible and are only followed when convenient for management. Crew scheduling and the whole reserve life is the worst in the industry. They fire people at a drop of a dime. Duty days go up to 18 hours at a time with little or no rest, not safe for anybody and then they are surprised when we get sick from being run down. Layovers are beyond short. No job security at all

    Advice to Senior ManagementYou would think we would be treated better and be sincerely valued. I have been told that Flight Attendants are a dime a dozen. Treat your flight attendants well, and the good karma will trickle down to the customers. No wonder so many are talking about a union. It is hard to keep caring so much for our customers when we are not treated right. So many of us really take pride in our career, help us help you.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Decent company for the young professional to start your career but don't expect to stay long

    Anonymous Employee (Former Employee) Long Island City, NY (US)

    ProsGreat culture and really fun people to work with

    ConsInexperienced managers who only care about their own personal interest and career goals

    Yes, I would recommend this company to a friend

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