JetBlue Reviews

Updated 24 September 2014
Updated 24 September 2014
290 Reviews
3.7
290 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
JetBlue President & CEO Dave Barger
Dave Barger
235 Ratings

Review Highlights

Pros
  • The flight benefits are another fantastic perk as well as the flexibility of work arrangements (in 46 reviews)

  • Flying benefits are great, and the work is interesting (in 14 reviews)


Cons
  • Depending on the department or location work-life balance can be challenging, career development/growth can also move a bit slowly (in 5 reviews)

  • Upper Management continues to lie and make false promises (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Very Organised

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Flight Attendant  in  Fort Lauderdale, FL (US)
    Current Employee - Flight Attendant in Fort Lauderdale, FL (US)

    I have been working at JetBlue full-time for less than a year

    Pros

    They pay for your first set of luggage and uniform

    Cons

    Wait time after interview to hear back

    Advice to ManagementAdvice

    Provide answer to candidate sooner than one week perhaps on the spot

    Recommends
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Great overall culture, poor middle management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Analyst
    Former Employee - Senior Analyst

    I worked at JetBlue full-time for more than 8 years

    Pros

    The front line and supervisors are amazing people, really a fun family to be a part of

    Cons

    The managers and directors are all former front line agents, and few have experience working somewhere other than JetBlue, and as a result have low leadership skills, no creativity or innovation. There is lots of backbiting behind closed doors, and public rah rah cheers, but it gets old. If you have a college degree, it is almost frowned upon as most of the leadership qualifications are "I have worked at JetBlue's call center as a res agent or supervisor for x years".

    Advice to ManagementAdvice

    Look more favorably on education and experience outside of JetBlue. This is really a problem outside of LSC.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Amazing company to work for! Great culture!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing and Systems Operations
    Current Employee - Marketing and Systems Operations

    I have been working at JetBlue part-time for more than a year

    Pros

    JetBlue has an amazing culture and truly lives by its 5 core values of Safety Caring Integrity Passion and Fun! I always felt like the company valued my work. Very rarely did I have a bad day at work. Lots of upward career opportunities once you get in!

    Cons

    Because JetBlue is a smaller primarily domestic carrier, if you're interested in International work, it may not be the place for you.

    Advice to ManagementAdvice

    Continue to focus on your core values, Whenever anyone asks me what I think about working for JetBlue, I always emphasize how much importance was placed on the values and what a difference that made. My current airline has a similar value system, but it is not emphasized or believed in the way it was at JetBlue and that makes a huge difference. Most people could not even name our 4 corner stones.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Fun job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Flight Attendant  in  Jamaica, NY (US)
    Current Employee - Flight Attendant in Jamaica, NY (US)

    I have been working at JetBlue full-time for more than a year

    Pros

    Fun job, some people there are great.

    Cons

    No union so be careful

    Recommends
    Disapproves of CEO
  6. 2 people found this helpful  

    Horrible abusive management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Agent  in  Houston, TX (US)
    Former Employee - Customer Service Agent in Houston, TX (US)

    I worked at JetBlue full-time for more than 3 years

    Pros

    First few years was a great place with pleasant work environment and great travel benefits, but after change of management and practices, not much to like about the company or working conditions anymore.

    Cons

    New management draconian, abusive, conniving and downright mean-spirited; just always looking for any reason to knock you, belittle you and/or hand out disciplinary action; could really blow any little thing out of proportion. Supervisors would often have you in situations where you would be 'damned if you do, damned if you don't, or you can only take choice A or B in a bad situation, and you will get yelled at/disciplined no matter which one you choose; would even at times ask you to do something and then scream at you for doing exactly what you were asked! (Of course if I didn't, I'm sure they would have been quick to charge me with insubordination!) Held to unrealistically short times to turn aircraft at gate, often without tools needed to do job properly; some staff led to compromise safety for fear of being disciplined/written up if they didn't make the turn time. Airline had horrible contingency planning, sometimes irrationally cancelling our flights when weather conditions not that bad to warrant it, and would leave some customers stranded for up to 5 or 6 days, and without the option to rebook to another airline (Rule 240 like other airlines can). Also, new reservation system full of bugs, IT very slow to fix, would constantly change procedures (for rebooking, ticket changes, etc.) without telling us, and of course, we get blamed for it.

    Advice to ManagementAdvice

    Since you brag about integrity being one of the company's values and hold us to it, maybe you should hold yourself to it in the way you treat your staff; have realistic expectations, understand we are often left in bad situations we can only do so much about, and for those supervisors who abuse their authority and treat staff badly, its time they got a taste of their own medicine.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Great fun place to work at!

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at JetBlue full-time

    Pros

    Flight Benefits! Opportunity to work from home. Good balance of fun activities as well as work.

    Cons

    Not very easy to advance.

  8.  

    Great company but still working out the kinks internally

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  New York, NY (US)
    Current Employee - Manager in New York, NY (US)

    I have been working at JetBlue full-time for more than a year

    Pros

    Great brand name, flight benefits, culture is great, NY office is awesome

    Cons

    Depending on the dept the work life balance may not be so great, technology for the support centers has not caught up to the rest of the company

    Advice to ManagementAdvice

    The support centers need some additional attention and some changes have to be made to be more efficient. You cannot continue to grow yet still do things the same way you used to.

    Positive Outlook
    Approves of CEO
  9.  

    Best Place to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Airport Operations Crew Member  in  Boston, MA (US)
    Former Employee - Airport Operations Crew Member in Boston, MA (US)

    I worked at JetBlue full-time for more than a year

    Pros

    Amazing benefits, and exciting place to work. Lots of room for growth and endless opportunities.

    Cons

    Get stuck with awful shifts 4 am. The attendance policy is intense. Stressful situations working at the airport.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    very supportive team, flexible and awesome benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at JetBlue part-time

    Pros

    great flight benefits, flexible schedules, and great people

    Cons

    not a very high salary, but constant opportunities to advance within the company

    Recommends
    Approves of CEO
  11.  

    good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at JetBlue

    Pros

    good benefits and easy work

    Cons

    some slick workers and overtime

    Recommends
    Positive Outlook
    Approves of CEO

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