Kangaroo Express

  www.kangarooexpress.com
  www.kangarooexpress.com

Kangaroo Express Reviews

Updated 29 November 2014
Updated 29 November 2014
54 Reviews
2.2
54 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Dennis G. Hatchell
23 Ratings

Review Highlights

Pros
  • You get to meet a lot of new people as well as get to know you're regulars (in 2 reviews)

  • meeting new customers and new people (in 2 reviews)


Cons
  • under paid , bad upper management no full time no benfits , (in 5 reviews)

  • I work minimum wage, but there is no such thing as a raise after one year (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Its work if you need it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager
    Former Employee - Store Manager

    I worked at Kangaroo Express full-time (more than an year)

    Pros

    they are always hiring people

    Cons

    they are always hiring because the turnover is so high due to poor upper management

    Advice to ManagementAdvice

    value your employees and communicate with them

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Sales Associates

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Kangaroo Express part-time (less than an year)

    Pros

    Friendly environment, flexible schedules, fast paced

    Cons

    compensation, some customers, no benefits for part time

    Recommends
    Positive Outlook
  3.  

    Poor Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier
    Current Employee - Cashier

    I have been working at Kangaroo Express part-time (more than 3 years)

    Pros

    You get free drinks. That's it. One time, the company even tried to take that away.

    Cons

    If you would like to know how little the company cares for their employees let me share this little story: A young man worked there and got called in all the time because of other employees were always calling out, although he never missed a day. One day he was called into the office because they said that he had too many hours and that they had to cut him back for almost an entire year. So, they forced him to sign a paper authorizing them to punish him for being a good employee. I saw this poor kid in tears begging them not to do this to him. Did they care? Of course not. Then, when full time positions came around they refused to give it to him "because of his work ethic." Bullcrap. All I can say is that I hope that young man gets a lawyer and sues the pants off of that company for how they treated him. I do NOT recommend this company to anyone.

    Advice to ManagementAdvice

    Grow a conscience and realize that you are screwing with people's lives.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Awesome great customer service friendly

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Kangaroo Express

    Pros

    friendly Customers being able to make the customers happy and love coming here knowing that it's very clean it's caring

    Cons

    Rude mean customers bad attitudes

    Advice to ManagementAdvice

    You dont always have to be mean and hard to have great workers

  6.  

    It was a wonderful life learning experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager in Hoover, AL (US)
    Current Employee - Assistant Manager in Hoover, AL (US)

    I have been working at Kangaroo Express full-time (more than an year)

    Pros

    I enjoyed meeting all different kinds of people. It was a very diverse group of customers.

    Cons

    Lack of advancement in career.

    Advice to ManagementAdvice

    No advice to share.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    I have been working at Kangaroo Express

    Pros

    You meet a lot of people and the work is easy. All work is straight to the point and very easy.

    Cons

    Many pockets of people always complaining. Drunk customers might be a minus on third shift.

  8.  

    Madness

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Kangaroo Express

    Pros

    Free drinks are hardly considered a pro

    Cons

    No breaks
    Shifts consisting of janitorial, customer service, stocking & cash register duties which your required to do all almost at the same time
    You can't work more then 28 hours a week. At minimum wage after taxes are taken out that's making less then $690 a month, if you get that many.
    I haven't even been here 4 months & the only reason I'm staying is because it's close to home, I'l definetly be leaving soon.
    Even if you make 9$/h your making less then someone working ft @ minimum wage

    Advice to ManagementAdvice

    Allow full time work people have bills to pay and families to feed

  9.  

    Unorganized, Unfair, Unjust.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier in Fayetteville, NC (US)
    Current Employee - Cashier in Fayetteville, NC (US)

    I have been working at Kangaroo Express part-time (less than an year)

    Pros

    Free fountain drink, thanks. That is it.

    Cons

    You get no breaks
    You get no discounts
    You get no offers or specials as an employee
    You cannot work full-time hours unless you are an Assistant Manager or Manager and are limited to hours
    For scheduling, it use to be, employees would give current details of our schedules and the time we could work,then the schedule would be done by the managers. Now its changed to where a computer does it automatically and when requesting a day off, you have to go online and use a website that none of our employees have been taught or shown.

    You can't request a day off at home or through the internet or phone, you have to drive all the way to work in order to request a day off.

    I also NEVER did request Healthcare or any kind of care from the Company's offers, yet they still Signed me up for their healthcare and have been deducting it from my pay ever since.

    This place only takes your time away and doesn't even pay anything. I work minimum wage, but there is no such thing as a raise after one year. I talked to an employee who was there for 2 years and had just recently got a raise, but that raise was only 00.10 cents. A 10 cent raise for 2 years of loyalty.

    Do not make a career out of the 'Roo. It's just "Rood" awakening once you start working. 4 months in now, I'm about done. I worked 27 hours last week, they only paid me $70. Yes I clocked in and out every time.

    This company gives me more problems than I have given them.

    They take away from you more than they give you in the long run.

    Advice to ManagementAdvice

    Change the whole company. I don't know any employee that enjoys work, none.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    Absolutely horrible company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - LAM in Bluffton, SC (US)
    Current Employee - LAM in Bluffton, SC (US)

    I have been working at Kangaroo Express full-time (more than 5 years)

    Pros

    You get to meet a lot of new people as well as get to know you're regulars. They can work with you if you need a flexible schedule.

    Cons

    They do not care about their employees! Everyone is disposable. Turnover is extremely high. They expect way too much from one person on an average shift, and longevity with the company is not rewarded. They do not value their long term employees.

    Advice to ManagementAdvice

    Take pride in your employees. Managers work so hard everyday to try and fulfill kangaroos expectation but it is never enough. Validate your employees hard work.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    Frustrating

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - LASM in Jacksonville, FL (US)
    Current Employee - LASM in Jacksonville, FL (US)

    I have been working at Kangaroo Express full-time (more than an year)

    Pros

    There is never shortage of openings

    Cons

    High turnover, poor management training, very poor information consistency among management from one store to the next, not just in style but in operational standards

    Advice to ManagementAdvice

    Invest time in your management, it will save you a lot of turnover

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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