Kangaroo Express
2.6 of 5 25 reviews
kangarooexpress.com Cary, NC 1000 to 5000 Employees

Kangaroo Express Reviews

Updated Apr 08, 2014

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2.6 25 reviews

                             

20% Approve of the CEO

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Dennis G. Hatchell

(10 ratings)

32% of employees recommend this company to a friend
25 Employee Reviews
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  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

Store Manager

Store Manager (Former Employee)
Fayetteville, NC (US)

I worked at Kangaroo Express full-time for more than 5 years

ProsFriendly atmosphere, great chances for promotions, excellent benefits

ConsAll associates are only part time unless if the store has a spot for a full time employee, lack of hours for store operations,

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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DONT MAKE IT A LONG TIME JOB

Sales Associate (Current Employee)
Birmingham, AL (US)

I have been working at Kangaroo Express part-time for more than a year

ProsU WILL GAIN CUSTOMER SERVICE EXPERIENCE AND WHAT NOT

ConsMinimum wage and u gotta wait forever to get a raise

No, I would not recommend this company to a friend

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Unappreciated and feel devalued and trapped everyday!

Store Manager (Former Employee)
Memphis, TN (US)

I worked at Kangaroo Express full-time for more than 3 years

ProsPay is competitive. When actually allowed to do out job without being bombarded by 50,000 meaningless emails, and not be micromanaged like 2 year old children, I for the most part enjoy my job.

ConsNo respect. No appreciation. We are told to treat our employees with respect and like we want to be treated, but yet DMs can talk to managers any kind of way they see fit---crazy! We are more or less threatened with our jobs anytime someone does something stupid we all have to be punished for it... This comes from dm and regional people. The company has been sending emails out reminding us of core values... The DMs and above are the ones who need the refresher course. It's actually so ridiculous that it is comical! We are to respond to all emails in a proper time frame, but our bosses frequently flat out don't respond to our emails or answer phone calls.

Advice to Senior ManagementGet out in the field and talk to managers candidly. Even ask HR If they have had any complaints. HR did nothing for me and the complaint I called in. Basically dismissed me. Wake up! Managers are leaving and even taking lower paid jobs, serious pay cuts, just to get away from this company. Quit adding more work to us while cutting out man hours--- we really don't posses super powers!

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Expect more and more of Store Management team, with less and less support.

Assistant Store Manager (Former Employee)
Jacksonville Beach, FL (US)

I worked at Kangaroo Express full-time for less than a year

ProsFellow employees were mostly easy to get along with. Easy for those with drive to get a step ahead by utilizing online training platforms to supplement their experience.

ConsHorrible working conditions and compensation. Factors for determining labor hours is backwards and bloated, with just one employee responsible for overseeing the entire store for a majority of open hours. Health care options limited to HMO's. Very little insight offered by District and Regional level management/directors to assist in improving operations; instead management was shuffled around between stores or replaced entirely. More and more back-office operations were assigned to Store Management in an effort to fabricate an "ownership experience" but advice and support for ensuring accurate and relative reporting are completely lacking as this was just a way to streamline operations and cut costs by removing or reassigning administrative support roles in the corporate office . Average hold times for help desk were over 45min.

Advice to Senior ManagementLearn from competitors such as Murphy's, Daily's, or Gate and invest in having dual coverage at all hours to allow for a more pleasant experience for the customer and employee.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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1-Stocking and cleaning 2-Handling customers complaints and food quality

Assistant Manager (Former Employee)
Concord, NC (US)

I worked at Kangaroo Express full-time for more than 10 years

ProsExperienced with training individuals and groups, including retail training
         programs.

ConsExcellent Business skills including bookkeeping, inventory, sales, auditing
        and cash management.

Advice to Senior ManagementProven customer service and interpersonal skills including staff- coaching
        and supervision.

No, I would not recommend this company to a friend

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Not too bad to work for but they keep asking for more and don't allow more hours to get it done.

Store Manager (Former Employee)

I worked at Kangaroo Express full-time for more than a year

ProsThe schedule for management is good, m-f 5-3. You have to work one weekend and one overnight a month but this can be done in one shift, just pick a friday or saturday to do it.

Conslong hours, need more coverage at stores, the district managers don't care about the employees, they care only about the results. They need to pay more money for the non-managers for the stores, they need to realize that these are the people who the customer sees every day and 7.50 and hour does not motivate people to have great customer service.

Advice to Senior ManagementStop pinching pennies and allow store managers to run their stores properly, the way the hours allowed are computed is terrible and needs to be changed.

No, I would not recommend this company to a friend

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Worse job I every had

Store Manager (Former Employee)
Jacksonville, FL (US)

I worked at Kangaroo Express full-time for more than a year

ProsOnly if you are a morning person-Mgmt day starts @ 5am

ConsNo am help when trying to finish reports by deadline & work morning rush
No help from district mgr with store staffing
Expected to work 60 hrs a week

Advice to Senior ManagementAssist your store managers

No, I would not recommend this company to a friend

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Bad Management

Assistant Manager (Former Employee)
Myrtle Beach, SC (US)

I worked at Kangaroo Express full-time for less than a year

ProsLots of hours, but you would often be called back to work right after you got off.

ConsManagement will enforce no rules, your employees will notice this and walk all over you.

Advice to Senior ManagementDo something, anything.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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The people were friendly and easy to get along with.

Assistant Manager (Former Employee)
Bay Minette, AL (US)

I worked at Kangaroo Express full-time for less than a year

ProsThe people were friendly and easy to get along with.

ConsThey have a high turnover rate.

Yes, I would recommend this company to a friend

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Some days are better than others.

Sales Associate (Current Employee)
Ashland, VA (US)

I have been working at Kangaroo Express part-time for less than a year

ProsIt is one of the easiest jobs in America.

ConsThey require you to work holidays, however you do not get holiday pay.

Advice to Senior ManagementMake regulations visible to customers that way associates are not left to explain a policy that has been implemented from corporate.

Yes, I would recommend this company to a friend

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Glassdoor is your free inside look at Kangaroo Express reviews and ratings - including employee satisfaction and approval ratings for Kangaroo Express CEO Dennis G. Hatchell. All 25 reviews are posted anonymously by Kangaroo Express employees.