Knology

  www.knology.com
  www.knology.com

Knology Reviews

Updated 18 November 2014
Updated 18 November 2014
31 Reviews
2.6
31 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Knology President, CEO, and Director Rodger L. Johnson
Rodger L. Johnson
19 Ratings

Employee Reviews

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  1.  

    Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Knology full-time (more than 8 years)

    Pros

    People care about one another

    Cons

    Since merger, company does n,ot seem to care about the employees who have been with the company the longest, instead focus on new employees and contractors

    Advice to ManagementAdvice

    quit firing all the people who made the company what it is

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2.  

    Work Harder for Less Money

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales in Augusta, GA (US)
    Former Employee - Inside Sales in Augusta, GA (US)

    I worked at Knology full-time (more than an year)

    Pros

    The benefits are OK but getting more expensive in time.

    Cons

    Personal and vacation days accrue and are hard to take off if you have no seniority. Holidays you get a few calls and they ask you to leave and you get no pay. Too many calls that have nothing to do with your department during high call volume. Too many technical problems.

    Advice to ManagementAdvice

    Management is hardly around and not at all supportive. Raises are a joke.

    Doesn't Recommend
    No opinion of CEO
  3.  

    Level 1 Tech Support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Level I Tech Support in Augusta, GA (US)
    Former Employee - Level I Tech Support in Augusta, GA (US)

    I worked at Knology full-time (less than an year)

    Pros

    Decent pay rate and benefits, nice new facility, opportunity to earn commissions.

    Cons

    Mandatory overtime, inflexible scheduling, hectic work environment.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Good place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service Technician in Montgomery, AL (US)
    Former Employee - Service Technician in Montgomery, AL (US)

    I worked at Knology full-time (more than 5 years)

    Pros

    Caring company to work for

    Cons

    very long hours lower pay

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6.  

    Working with Knology was a pleasant experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Product Marketing Analyst in Alpharetta, GA (US)
    Former Employee - Product Marketing Analyst in Alpharetta, GA (US)

    I worked at Knology full-time

    Pros

    Customer Service was very good. The company grew their customer base by 18% in 2011.

    Cons

    New product offerings were often slowly brought to market.

    Advice to ManagementAdvice

    Invest in your employees and focus on bringing new competitive products to market.

    Recommends
    Negative Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Decent benefits but insignificant pay and raises. Your wrist will be ready to fall off from constant typing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales in Augusta, GA (US)
    Former Employee - Inside Sales in Augusta, GA (US)

    I worked at Knology full-time (less than an year)

    Pros

    If you can read a script, you have found your home. Not a challenging job.

    Cons

    Pay is too low compared to competitor's pay scale. Benefits are not inexpensive. Moving up the ladder is very difficult. Everyone is more concerned about numbers than about people. Expect to have your lunch at 10:30 am. if you are a new employee. Not enough new computers for all the employees. People leave the company constantly.

    Advice to ManagementAdvice

    Happy employees are more productive and loyal employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Find another place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cst in Huntsville, AL (US)
    Former Employee - Cst in Huntsville, AL (US)

    I worked at Knology full-time (more than an year)

    Pros

    Customers are great and coworkers try to help each other out.Once out of the office your day gets better

    Cons

    Good ole Boy System unless your buddy buddy with the Supes or manager you will be the last to get new equipment

    Advice to ManagementAdvice

    you cant always be negative there is a thing called positive reinforcement

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Great at first then rapidly downhill

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tech Support in Augusta, GA (US)
    Current Employee - Tech Support in Augusta, GA (US)

    I have been working at Knology full-time (more than 5 years)

    Pros

    Started out a nice place to work -- friendly, good pay, fun.

    Cons

    Raises averaged less than 2%, only lip-service to listening to employee input.

    Doesn't Recommend
    Disapproves of CEO
  10. 1 person found this helpful  

    Was great... now not so great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in Augusta, GA (US)
    Current Employee - Account Executive in Augusta, GA (US)

    I have been working at Knology full-time (more than 8 years)

    Pros

    great products great people flexibility, great customers

    Cons

    reliability of services poor
    company not set up to support major accounts

    Advice to ManagementAdvice

    If your reps are succeessful don't threaten their joobs
    manage thier strengths not weaknesses

    Recommends
    Negative Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Great Place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Development in Alpharetta, GA (US)
    Former Employee - Development in Alpharetta, GA (US)

    I worked at Knology full-time (more than 3 years)

    Pros

    Great place to work with a lot of exposure to senior leadership.

    Cons

    In some cases had a tendency to be a good ole boy type of system (i.e. who you were friends with)

    Advice to ManagementAdvice

    Good Luck in future endeavors. I enjoyed it.

    Recommends
    Neutral Outlook
    Approves of CEO

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