LanguageLine Solutions Reviews

Current Employee – been working at LanguageLine Solutions full-time for more than 7 years

Pros – They respect me as a professional and recognize that I strive to give my best, even when my best is not enough. At LLS the "non discrimination policy" takes new meaning because of its diverse employees.

Cons – Hourly wages does not allow me to have only one job.

Advice to Senior Management – Better IT department

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at LanguageLine Solutions full-time for less than a year

Pros – great interpreting experience, freedom to work with minimum to no supervision. Salary is low but also must consider you are working from home with no telecommuting expenses at all.

Cons – any schedule change, day off or any other change you may want to make will be denied with no further consideration.

Advice to Senior Management – You are in control of the whole interpreting market area in the country, keep your staff happy and offer a five stars service or you will lose your hegemony.

Yes, I would recommend this company to a friend

Current Employee – been working at LanguageLine Solutions part-time for more than a year

Pros – work at home, ok pay

Cons – boring, no benefits, no insurance, no bonus, no raise....

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at LanguageLine Solutions part-time for more than a year

Pros – Work at home.....work at home....work at home.

Cons – 1. Pay
2. You have to make sure every call you answer are written on the paper, so you can double check they pay you right. If they miss the call/minutes, it takes month for them to pay you.

No, I would not recommend this company to a friend

Current Employee – been working at LanguageLine Solutions full-time for more than 3 years

Pros – You can work from the comfort of home. Guaranteed to have a lot of work.

Cons – very little compensation for the responsibility entailed in the job. Unpaid sick days. Hard to get time off. The company never gives raises, no matter how many years you have worked for the company.

Advice to Senior Management – Reward your interpreters for their dedication and hard work by giving raises and a chance to move up within the company. The company would not be what it is without its interpreters.

No, I would not recommend this company to a friend

Former Employee – worked at LanguageLine Solutions

Pros – 1. Great training programs.
2.High call volume, great for people who are interested in practcing their consecutive interpretation skills.
3. Work from home.

Cons – 1. Not very flexible work schedule.
2. Could be very stressful when the call volume is too high.
3. Pay is too low. I felt like a machine.

Advice to Senior Management – While the CEO is always talking about how to help people to communicate through the interpretation service, is it right to ignore the fact that the company has been treating the interpreters with no respect and very llittle pay? That made me so sad.

No, I would not recommend this company to a friend

Current Employee – been working at LanguageLine Solutions full-time for more than 3 years

Pros – Work from home, that's it!

Cons – Where to start.... No benefits, no paid vacations, no sick days , no reimbursement exempt $23 for the home phone and $120 for phone equipment every 2 years

Advice to Senior Management – Your employees deserve at least health benefits and sick days. Also make sure the interpreter is not overwhelmed by back to back calls, otherwise,they will lose ficus and start stressing out

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at LanguageLine Solutions full-time for more than 3 years

Pros – work from the confort of your own home

Cons – not enough pay little incentive

Advice to Senior Management – more insentives

Yes, I would recommend this company to a friend

Current Employee – been working at LanguageLine Solutions part-time for more than 3 years

Pros – NO commute as a work at home interpreter.

Cons – Salary is low and no career.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at LanguageLine Solutions

Pros – Once an account is opened, it's very easy to access services by phone from wherever you are and to whomever you are trying to reach. Services are generally accurate and professional. Never had a problem with the interpreter on the other line.

Cons – You don't really know the expertise level of the interpreter until you start the conversation. There is no way to know if all the fine points of the conversation including the person's attitude has been accurately conveyed. Always left with a feeling that maybe something was missed. But better than nothing. As an interpreter myself, I have heard some things that were missed.

Advice to Senior Management – Develop a rating system and a database of expertise types such a medical, legal, technical, scientific, mechanical, etc.. Also provide help with trauma issues since the interpreter has to hear some awful things that keep one awake nights.