MSC Industrial Direct

  www.mscdirect.com
  www.mscdirect.com

MSC Industrial Direct Reviews

Updated 29 October 2014
Updated 29 October 2014
105 Reviews
2.7
105 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
MSC Industrial Direct CEO Erik Gershwind
Erik Gershwind
53 Ratings

Review Highlights

Pros
  • Sometimes I feel customer service people are my closest allies in the company (in 6 reviews)

  • Great co-workers; good benefits; gives back to the communites they are in (in 6 reviews)


Cons
  • Upper management was down right condescending on a consistent basis (in 8 reviews)

  • Senior Management simply moves the jobs around between themselves (in 7 reviews)

More Highlights

Employee Reviews

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  1.  

    Great company with lots of room to move

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Support in Detroit, MI (US)
    Current Employee - Customer Support in Detroit, MI (US)

    I have been working at MSC Industrial Direct full-time (more than an year)

    Pros

    Good place to work, benefits are good and you know what is expected of you.
    The location I work at there is plenty of room to move around, the salaries are better than most call centers and everyone treats you well. The call center manager Kathy Green is a fantastic manager, you know what is expected of you and her door is always open. Been here under a year and already promoted because I work hard and take pride in my work. If you don't, you probably won't succeed here.
    They care about their customers and employees, they make decisions as a company based on what is good for everyone.

    Cons

    Better raises would be my only con

    Advice to ManagementAdvice

    Pay is decent, however pay your top performers like top performers or they will eventually stop performing at such a high level because they can work just as hard as the slacker next to them and still get the same raise.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Great company culture, poor customer service at branch levels

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - OSA in Rochester, NY (US)
    Former Employee - OSA in Rochester, NY (US)

    I worked at MSC Industrial Direct full-time (more than an year)

    Pros

    The culture is great, and associates are respected. As a sales rep, your given a car, phone, iPad, credit card and gas card. I received a nice base salary and it wasn't difficult to make commissions.

    Cons

    Too much management, as a sales rep, your not trusted to do whats right for the customer or do what you need to make the sale.

    Advice to ManagementAdvice

    have more trust in the sales team

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    What a great town hall today!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Fernley, NV (US)
    Current Employee - Customer Service Representative in Fernley, NV (US)

    I have been working at MSC Industrial Direct full-time (more than 5 years)

    Pros

    I'm not one to post on boards or anything like this, but I have co-workers that talk about the negative reviews here on glassdoor on MSC and I wanted to post something positive. We had our townhall meetings here in fernley today and my session went great. They sent a VP out from New York (Dave who runs our cfcs and warehouses) and he was awesome! He talked to us like we were important and mattered and he was so down to earth and honest. He told us he wouldnt sugarcoat anythign and he didn't at all. Our CEO video was really long but he seems like he really means what he is saying. He seems to take all the comments from the survey very serious.His family owns the business so I know he has alot at stake. When I got back to my desk I can't tell you how many other associates said how great they thought it went.

    Cons

    I've been with MSC for over 5 years and seen good and bad, but if they really do what they say it will be a much better place to work. Us associates need to do our part too. There's negativity in both the warehouse and in our call center and people need to leave if they hate it so much. Our supervisors need some training in managing people but they all work really hard.

    Advice to ManagementAdvice

    Todays meeting was very motivating for many of us. Send Dave out here to talk twice a year please we loved him and it would also be nice to see other executives come visit. We rarely get visitors from new york.

    Do something about compensation please. Those one or two percent increases doesn't even keep up with our costs. I am the 2nd income in my family so it doesnt impact me as much as others but I know a little more would help awhole lot.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 6 people found this helpful  

    MSC = no career + no trust + abusive behavior + lack of vision + insecure management + innovators need not apply

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MSC Industrial Direct full-time (more than 10 years)

    Pros

    The people who work at the company are generally decent, kind people who need a job and try to do a good work with no information. The new people brought into the company seem to have strong experience to help the improve the dismal environment we are operating in but I do not know how long they will stay. One guy who joined us a couple of years ago to do marketing just left which was a huge loss for us.

    Cons

    I have been working at MSC for over 17 years and never thought I would write a review on this site but recently I have become more aware of the need to be honest with myself and prevent others from ending up like me. I have only worked at this company and have never been professionally trained, guided to develop my skills or was I given access to leaders in my field to learn. I am considered a valuable MSC associate who is in management making little pay and I am not marketable. I also have seen good talent join us to leave in a couple of years because they had career aspirations that MSC was not prepared to offer. The company in not capable of embracing these big thinkers or making them feel appreciated plus because the management team has been around for so long there is no upward movement. When these people joined in the past I was excited and inspired. Now I know they will eventually leave and each time I am reminded that I am stuck here. I do not have the skills, experience or network to build a career outside of these walls which means I stay and collect my paycheck but never fulfilled. I do what MSC associates do. I pretend everything is great and I smile when it counts. For anyone considering joining this company think twice and then think again. Some observations from inside MSC -
    1. No career here. If you want a job then come to MSC but if you want a career then you should keep moving. This company does not understand what it means to have a career. People are promoted because they have worked here for a long time. There is no advancement until you have put in the years of service and not because of the additional value or skill you have. If you join prepare to be in the same role at the same pay for at least 5 years. Then when you get your promotion do not expect any real pay increase or future path developed. The company operates like a union.
    2. No one trusts each other or the management but what makes this more awful is that everyone pretends to be happy and trusting. The cubicle conversations are always about doubt and a lack of trust in what we are hearing or they are filled with negative conversations about other people. No one will address directly so we are in a constant cycle of disappointment. When you interview the hiring manager will tell you that we are changing. He wants to believe this is true but it is not the case. We have been saying this for years but nothing is different we just churn through good talent and they lose years on their resume.
    3. The environment is abusive across the company. People are paid low and some so low that its common knowledge that associates have to go to food banks yet our management makes billions. The associates are asked to do more with less and some really try but there is no reward or acknowledgement. People who work hard are not developed so we have many people who have decided to collect their paycheck. Its just a job for most and no one cares to give more. MSC created this environment.
    4. There is no clear, differentiating vision for this company. When our current CEO was appointed he created a team to develop the company strategy. It's been two years and we still have not seen this strategy work and most of us know that when we do it will not meet our expectations. The person leading strategy behaves like a used car salesman so no one is confident that the strategy work is going to help us differentiate and win.
    5. The management team is a bunch of insecure men who still behave like they are in high school. They focus on the little problems but make them seem big so no one pays attention to the real problems like the fact that our competition is growing faster than us, that we have no clear strategy and no way to win, that good talent is leaving in part, because of them. They create alliances among each other and then bully their way forward. Yes bully. The CEO wavers easily and they take advantage of this.
    6. Innovation is not understood because the managers have been in their same position for a long time. They do not know what happens outside of these walls. Innovative thinking is not encouraged because it will mean work. This leaves our company vulnerable to the competition. Will MSC be around in ten years? There was a time that I would have said yes with certainty. Not anymore.

    I wrote my review to help both of us. I returned to school and will be leaving MSC soon.

    Advice to ManagementAdvice

    To our CEO, lead. I have known you a long time and know you are smart and capable. Trust yourself. Right now we only see someone who is influenced easily and is not leading us aggressively. Your management team should not be trusted they only care about collecting their paycheck too and are the ones you should be cautious with. They know you are unsure and they use it to their advantage while also telling others they are frustrated by it/you. Their insecurity will result in our company losing more talented people because they ultimately are threatened by anyone who challenges them or highlights the gap.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 3 people found this helpful  

    Intelligent,strategic Upper Management, but lower management under utilizes resources.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consultant in Melville, NY (US)
    Current Employee - Consultant in Melville, NY (US)

    I have been working at MSC Industrial Direct as a contractor (less than an year)

    Pros

    Good direction from executive managment team. Well thought out strategic plan clearly communicated to Management. Company provides excellent resources to achieve excellent results.

    Cons

    The company is on a hiring freeze.
    Lack of flexibility in working hours.
    Low energy atmosphere where people actually sit in their cars in the parking lot waiting for work hours to begin. I've never experienced that in my life!
    Seems to be alot of animosity toward consultants. Feels like eyes are always on you and everyone is walking on egg shells.
    Appears to be lot of free time on the hands of non-management employees. Atmosphere is very dismal among admin teams.
    Positive energy (but a bit paranoid ) at management levels; Middle Management is very nervous about making a mistake -- even on something insignificant. They are afraid they will appear as if they don't konw what they are talking about. I assume this is due to a highly demanding Senior Executive Team, which goes without saying when you are making very high salaries.

    Advice to ManagementAdvice

    The office culture may lighten up if employees were allowed some flexibility in work hours (8-5 perhapsr) or working through lunch to leave early. Highly consistrictive rules may be needed for hourly employees, but I assume that is why they need to swipe their badges regularly.
    Overall, the leadership team is highly intelligent and driven to succeed but don't appear to understand the "lower level" culture which is true for alot of large companies. Remind your Middle Managers to thank those who work for them. A little bit goes a long way for improving morale as does giving a little flexibility in working hours.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Life at MSC.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Associate in West Sacramento, CA (US)
    Current Employee - Inside Sales Associate in West Sacramento, CA (US)

    I have been working at MSC Industrial Direct full-time (more than 3 years)

    Pros

    Really good benefits. It is very nice to have all the items in stock for next day delivery. A lot of good people to work with.

    Cons

    Raises are minimal. Some people have had several complaints against them but no disciplinary action taken. I notice everything gets pushed back on the inside sales staff. I see projects get sent to the cross reference team and they are returned to the branch for most of the crossing. The one call does it all does not happen like it should. They do not have opportunities for the inside sales staff to transition to outside sales. Also not much training for metal working.

    Advice to ManagementAdvice

    Promote from within. Do not put crazy people in supervisor positions. More training in metal working.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Best culture in the world where the customer comes 1st

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - OSA
    Current Employee - OSA

    I have been working at MSC Industrial Direct full-time (more than an year)

    Pros

    It's always a team effort with every level participating and caring for the customer along with the success of the company. Very unique situation these days. Benefits go above and beyond.....

    Cons

    Honestly only irritating thing I've found is the style of quote we send out to customers. They lack in complete product description and are difficult to identify.

    Advice to ManagementAdvice

    Have never worked for a more supportive encouraging management team in my life.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 4 people found this helpful  

    MSC a great past, a difficult present and a ambitious future

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MSC Industrial Direct full-time (more than 8 years)

    Pros

    A reasonably good benefit package.

    Cons

    Lower end of compensation for the industry.
    Too many initiatives

    Advice to ManagementAdvice

    Less can mean more. Keep it simple
    We have a strong foundation, hire good people with industry experience and knowledge,provide them clear direction and let then do their jobs.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10. 2 people found this helpful  

    Get ready to be micro managed!! There are better places to work if you want to be in this industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - OSA
    Former Employee - OSA

    I worked at MSC Industrial Direct full-time (more than 3 years)

    Pros

    Have no pros to offer!!! Going to keep writing to meet the twenty word minimum required..the company has non pros.. Twenty word minimum..

    Cons

    Management will treat you like a number! There is no culture left here!! Run away from this company as fast as possible!! Guarantee the positive reviews here are written by upper management trying to offset the bad ones!! Would not go work here at any price!! Commission plan is horrible and unattainable. You might make commission the first year but after that it's over!! Sales force .com is used as a micro managed tool!! It has nothing to do with the sales process itself!! There a lot of good sales people jumping ship here! Lmfao!'

    Advice to ManagementAdvice

    Pray that MSC never sells out!! Because you all will get takin out. There is no no need for a high paid manager who wakes up every morning just to log on to sales force to see how many calls his sales team as made!!

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    Go to work, do your job, and shut up.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales
    Current Employee - Inside Sales

    I have been working at MSC Industrial Direct full-time

    Pros

    OK salary. Can make up time for doctors' appointments, etc.

    Cons

    Management doesn't care about your ideas, so shut up & build salesforce.com for them because they were too cheap to buy a program like Siebel.

    Advice to ManagementAdvice

    Smile every once in a while and don't take yourselves so seriously. Listen to your employees. Attempt to make work a positive environment instead of one filled with doom and gloom. Get rid of the supervisors/managers who are bringing down the team by bringing personal problems to work. Explain the review process & make goals/objectives easier to understand.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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