MSC Industrial Direct

  www.mscdirect.com
  www.mscdirect.com
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MSC Industrial Direct Reviews

Updated 20 September 2014
Updated 20 September 2014
99 Reviews
2.6
99 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
MSC Industrial Direct CEO Erik Gershwind
Erik Gershwind
48 Ratings

Review Highlights

Pros
  • Sometimes I feel customer service people are my closest allies in the company (in 6 reviews)

  • Great co-workers; good benefits; gives back to the communites they are in (in 5 reviews)


Cons
  • Senior Management simply moves the jobs around between themselves (in 7 reviews)

  • Highly segregated feel toward upper management (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Best culture in the world where the customer comes 1st

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - OSA
    Current Employee - OSA

    I have been working at MSC Industrial Direct full-time for more than a year

    Pros

    It's always a team effort with every level participating and caring for the customer along with the success of the company. Very unique situation these days. Benefits go above and beyond.....

    Cons

    Honestly only irritating thing I've found is the style of quote we send out to customers. They lack in complete product description and are difficult to identify.

    Advice to ManagementAdvice

    Have never worked for a more supportive encouraging management team in my life.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Life at MSC.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Associate  in  West Sacramento, CA (US)
    Current Employee - Inside Sales Associate in West Sacramento, CA (US)

    I have been working at MSC Industrial Direct full-time for more than 3 years

    Pros

    Really good benefits. It is very nice to have all the items in stock for next day delivery. A lot of good people to work with.

    Cons

    Raises are minimal. Some people have had several complaints against them but no disciplinary action taken. I notice everything gets pushed back on the inside sales staff. I see projects get sent to the cross reference team and they are returned to the branch for most of the crossing. The one call does it all does not happen like it should. They do not have opportunities for the inside sales staff to transition to outside sales. Also not much training for metal working.

    Advice to ManagementAdvice

    Promote from within. Do not put crazy people in supervisor positions. More training in metal working.

    Recommends
    Neutral Outlook
    Approves of CEO
  3. 3 people found this helpful  

    MSC a great past, a difficult present and a ambitious future

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MSC Industrial Direct full-time for more than 8 years

    Pros

    A reasonably good benefit package.

    Cons

    Lower end of compensation for the industry.
    Too many initiatives

    Advice to ManagementAdvice

    Less can mean more. Keep it simple
    We have a strong foundation, hire good people with industry experience and knowledge,provide them clear direction and let then do their jobs.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5.  

    Lots of freedom and chances for promotion

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Outside Sales Representative  in  Chicago, IL (US)
    Current Employee - Outside Sales Representative in Chicago, IL (US)

    I have been working at MSC Industrial Direct full-time for less than a year

    Pros

    This job offers plenty of freedom in terms of hours worked. It is a growth company with plenty of opportunity for success.

    Cons

    Commission structure is light, with little room for growth.

    Recommends
    Positive Outlook
  6.  

    Okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MSC Industrial Direct full-time for more than 10 years

    Pros

    Same old same old thing

    Cons

    Has now become a stale place to work

    Recommends
    Positive Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Go to work, do your job, and shut up.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales
    Current Employee - Inside Sales

    I have been working at MSC Industrial Direct full-time

    Pros

    OK salary. Can make up time for doctors' appointments, etc.

    Cons

    Management doesn't care about your ideas, so shut up & build salesforce.com for them because they were too cheap to buy a program like Siebel.

    Advice to ManagementAdvice

    Smile every once in a while and don't take yourselves so seriously. Listen to your employees. Attempt to make work a positive environment instead of one filled with doom and gloom. Get rid of the supervisors/managers who are bringing down the team by bringing personal problems to work. Explain the review process & make goals/objectives easier to understand.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    The way they present the culture is great but they don't follow it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - OUTSIDE SALES
    Current Employee - OUTSIDE SALES

    I have been working at MSC Industrial Direct full-time

    Pros

    The benefits are good,

    Cons

    the middle management only care about growth of your accounts and use micromanagement to try and keep you extra busy. Dont expect to make much of your commissions since the goals are so hard to reach.

    Advice to ManagementAdvice

    Listen to the employees. They spend so much time talking that they don't understand the struggles of the feet on the street.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Concerned

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at MSC Industrial Direct full-time

    Pros

    Comfortable, Nice Coworkers, Flexible and Laid Back

    Cons

    No Growth Potential, Needs Better Paid Time Off Policies especially regarding Leave of Absence.

  10. 1 person found this helpful  

    Growing company that offers opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MSC Industrial Direct full-time

    Pros

    Visible, active leadership and fast growth organization

    Cons

    Fast growth and with that comes change

    Recommends
    Positive Outlook
    Approves of CEO
  11. 2 people found this helpful  

    Harassment/Hostile Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - OSA
    Current Employee - OSA

    I have been working at MSC Industrial Direct full-time

    Pros

    Great customers, benefits and next day delivery for customers.

    Cons

    Culture is preached but never followed. Borderline discrimination against women and hostile/harassing environment by Branch and Sales Managers.

    Advice to ManagementAdvice

    Put the policies in place for all branch and sales managers, have HR represent the employees such as OSA's and ISA's. Scare tactics should no be allowed and positive reinforcement should be established.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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