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Marriott
3.6 of 5 678 reviews
www.marriott.com Bethesda, MD 5000+ Employees

Marriott Reviews

Updated Jun 17, 2013
All Employees Current Employees Only

3.6 678 reviews

                             

86% Approve of the CEO

Marriott President & CEO Arne Sorenson

Arne Sorenson

(148 ratings)

74% of employees recommend this company to a friend
676 Employee Reviews
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Kitchen utility

Kitchen Utility (Current Employee)
Cranberry, PA (US)

I have been working at Marriott part-time for less than a year

Prosok sometimes easy. fun sometimes you know the ussual

Conslong hours if work at night. stress full

Advice to Senior Managementto be a little more understanding

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Working at Marriott

Anonymous Employee (Current Employee)

I have been working at Marriott

ProsGood company to work for.

Conspay suck at my hotel

Advice to Senior Managementbetter training for the staff

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4 people found this helpful  

Overall a great company but with some shortcomings, including pay range

Front Desk (Current Employee)
Irvine, CA (US)

I have been working at Marriott full-time

Pros- It's great working for a big, structured company like Marriott. There is always someone to talk to about an issue you are having, and someone higher up if needed.
- Disciplinary actions are well structured and reasonable.
- Most properties and management are open to, encouraging, and helpful when it comes to cross training and career advancement.
- People you work with will generally have a similar personality and will become your friends.
- Overtime is usually available, very helpful when you need the extra $
- Hiring decisions are usually well thought-out, so it is rare to work with people who are too inexperienced for their position.
- Managers are incredibly understanding and flexible with associate schedules (students, associates with children, requests for time off)
- Yearly Associate Opinion Surveys ensure opinions are heard and people are communicating with each other on various things (even if it takes some time.. your voice WILL be heard)
- Associate / Friends / Family discount on hotel rooms is phenomenal, though there are restrictions (sometimes can be difficult to find holidays, busy weekends, etc).

Cons- The work week is Saturday through Friday, and for hourly associates the schedule is not released until the Thursday prior, making it difficult to plan out your week.
- Depending on what department you work in, you may have to pick/prioritize your holidays off. For
example you may not get Christmas Day off if you got Thanksgiving Day off
- Pay range can be lower than what you may find at other companies for comparable jobs
- Mandatory overtime for management/salaried staff
- Software used is very outdated (some still being used are DOS based)
- Depends on which property, but often budgeting is an issue for certain things that should be important (ie. uniforms, filling short staffed departments)
- Takes a long time to replace an associate (on several occasions it has taken over 2 months to hire a replacement in various jobs I've been in, this results in stress and overworking of existing staff)

Advice to Senior Management- It is not an unreasonable request the schedule be available prior to Thursday afternoon.

- Always remember Mr. Marriott's famous words: "If you take care of your people, your people will take care of your customers, and your business will take care of itself."

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Great company with great benefits

Anonymous Employee (Former Employee)

I worked at Marriott

ProsGreat leadership, career development opportunities, and great colleagues

ConsSome rigid policies but that's okay

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Good Expereince

Group Sales Manager (Current Employee)
Portland, OR (US)

I have been working at Marriott full-time for more than 3 years

ProsTravel benefits and training are great. There are a lot of different Marriott brands to move to.

ConsBenefits in the hotel industry are not great. You move from hotel to hotel for promotions and raises.

Yes, I would recommend this company to a friend

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Good place to work at

Front Desk (Former Employee)

I worked at Marriott full-time for more than a year

Prostraining program, advancement, good people

Conslower pay, sometimes to "corporate"

Yes, I would recommend this company to a friend

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Opportunities

Rooms Manager (Former Employee)

I worked at Marriott full-time for more than 7 years

ProsThis is a great company to work for. They truly take care of their employees if you work hard. Lots of opportunities for upward movement and easy to transfer to other properties. Hotel room discount was awesome too.

ConsI loved my work experience. There are not any cons that I can think of.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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I enjoy working here

Guest Service Agent (Current Employee)
Fairfield, CA (US)

I have been working at Marriott part-time for more than 7 years

ProsGreat discount. Hotels all around the world. Meet a lot of different people from all over.

ConsYou have to work weekends and holidays. Sometimes the discount doesn't apply everywhere.

Advice to Senior ManagementDon't allow for the front desk to be short staffed.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Wonderful place to work

Enterprise Operations (Current Employee)

I have been working at Marriott full-time for more than 10 years

ProsCollaborative environment. Many options. Work/life balance is excellent. The people there are too notch in personality and integrity. Same benefits as other enterprise sized corporations. You will want to stay and make a career here.

ConsMore difficult for women to be promoted.

Advice to Senior ManagementExcellent place to work. I hope Marriott lives on forever.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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Marriott workplace

Anonymous Employee (Former Employee)

I worked at Marriott full-time

ProsPro Employee, Open Door Policy, good career opportunity, good benefit package, 401K

ConsNo decision making opportunities in the field

Advice to Senior ManagementGreat opportunity to advance

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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