Marriott Reviews

Updated 30 September 2014
Updated 30 September 2014
1,311 Reviews
3.7
1,311 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Marriott President & CEO Arne Sorenson
Arne Sorenson
435 Ratings

Review Highlights

Pros
  • Marriott really focuses on a good work-life balance (in 33 reviews)

  • Great benefits such as steeply discounted hotel rooms when traveling (in 75 reviews)


Cons
  • Work Life Balance went away with the re-organization of the sales department (in 46 reviews)

  • No work life balance, very long hours that inmediate supervisors don't appreciate (in 71 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Staff Focus

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marriott full-time for more than 8 years

    Pros

    Good focus on staff training especially line staff, on staff awareness of the company and company goal - movement available overseas for the right person

    Cons

    Managers can get left behind with focus on line staff
    Growth in all areas of the world with set standards can be a negativtive as countries do not always have the available items/goods/regulations

    Advice to ManagementAdvice

    Individual Country awareness not grouped

    Recommends
    No opinion of CEO
  2. 1 person found this helpful  

    More need to be done

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Food and Beverages Manager  in  Melbourne
    Former Employee - Food and Beverages Manager in Melbourne

    I worked at Marriott full-time for more than a year

    Pros

    Bill Marriott laid a great foundation for a wonderful business

    Cons

    current management and property managers not living up to expectations that was laid down by Marriott

    Advice to ManagementAdvice

    More can be done

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    One of the best place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Executive Housekeeper  in  Sydney
    Current Employee - Executive Housekeeper in Sydney

    I have been working at Marriott full-time for more than 5 years

    Pros

    Marriott opens a door of opportunities to talented people who enjoys what they do. Marriott embodies a culture and values - "look after the associates (staff members) and the associates will look after the business."

    Cons

    Busy operation - need to be on your toes at all times. Working on different individuals with different communication styles and culture.

    Advice to ManagementAdvice

    Keep the momentum going, be healthy and exercise regularly, keep up with the world news, read books related to managing people and the hospitality industry.

    Recommends
    Positive Outlook
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  5.  

    Duty Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Duty Manager  in  Toronto, ON (Canada)
    Former Employee - Duty Manager in Toronto, ON (Canada)

    I worked at Marriott full-time for more than 3 years

    Pros

    -amazing benefits
    -room to grow
    -really cares about employees

    Cons

    worked for franchise so tight on labour

    Advice to ManagementAdvice

    continue following Marriott's spirit to serve and you will stay a leader :)

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bartender  in  Houston, TX (US)
    Current Employee - Bartender in Houston, TX (US)

    I have been working at Marriott full-time for more than 3 years

    Pros

    Benefits, hotel discounts, ability to transfer to any Marriott, promotions from within

    Cons

    Long hours, unbalanced home/work life

    Advice to ManagementAdvice

    Create a more balanced home/work life for employees so they don't get burnt out.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Nice

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pool Attendant  in  Tucson, AZ (US)
    Current Employee - Pool Attendant in Tucson, AZ (US)

    I have been working at Marriott part-time for less than a year

    Pros

    Easy, nice people, very welcoming.

    Cons

    Everything was great, no problem.

    Advice to ManagementAdvice

    Keep it up

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    love it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Service Representative  in  Phoenix, AZ (US)
    Current Employee - Guest Service Representative in Phoenix, AZ (US)

    I have been working at Marriott full-time for less than a year

    Pros

    Great staff, everyone is so friendly and helpful. I was eager to learn and everyone was willing and eager to teach. Able to work in different areas and learn new tasks. I always feel very empowered to help our guests, no matter the task or the issue at hand. Management is very helpful. HR is amazing.

    Cons

    scheduling conflicts, lots of nights and weekends. I am single mom and working the nights and weekends is difficult, and there is not a lot of wiggle room when it comes to schedule changes.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Agent
    Current Employee - Front Desk Agent

    I have been working at Marriott part-time for more than 3 years

    Pros

    Paid vacation after a year, paid holidays. I have had a great experience, Most are franchise owned so yeah

    Cons

    Compensation is okay, promotions are hard to come by unless you know someone, Small department so be careful who you talk to

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Great company in the difficult industry of hospitality

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Service Representative (Front Desk)  in  Portland, OR (US)
    Current Employee - Guest Service Representative (Front Desk) in Portland, OR (US)

    I have been working at Marriott full-time for more than a year

    Pros

    Marriott International is a great employer- keep in mind that only about 60% of Marriott Hotels are operated by Marriott International, the others are managed independently by hospitality groups- that may have varied employee benefits (except of course everyone gets the room discounts). The moto for Marriott was always putting the employees first- because they will in turn take care of the guests. Examples of this are in the form of competitive pay, employee parties, incentives for performance, etc.

    Cons

    Can have inconsistent management.

    Advice to ManagementAdvice

    n/a

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    It was overall good experience. Very friendly atmosphere.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Marriott full-time

    Pros

    It felt like working with the family. Strong team sense.

    Cons

    Manegement kept changing all the time.

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