Marriott

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Marriott Reviews

Updated Jul 30, 2014
All Employees Current Employees Only

3.6 1,218 reviews

89% Approve of the CEO

Marriott President & CEO Arne Sorenson

Arne Sorenson

(394 ratings)

76% of employees recommend this company to a friend

Review Highlights

Pros
  • Marriott really focuses on a good work-life balance (in 32 reviews)

  • Great benefits such as steeply discounted hotel rooms when traveling (in 68 reviews)


Cons
  • Work Life Balance went away with the re-organization of the sales department (in 38 reviews)

  • Some times the demands to work long hours proves to be a burden to associates family members (in 63 reviews)

More Highlights
1,218 Employee Reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Great experiences, great people!

    At Your Service Agent (Former Employee) San Antonio, TX (US)

    ProsWork-life balance was great! Several discounts with different affiliated companies. Great benefits. Endless amounts of opportunities to move up the ladder. Compensation was always the highest in comparison to the competitors.

    ConsFormer and some current people in leadership that bends the rules too often and not following policy guidelines. Too many people using FMLA as an EXCUSE for everything (i.e. used to get days off if they don't want to work) and not what it was intended for. Besides that, everything was great!

    Advice to Senior ManagementMore training may be very helpful for many of the employees that consistently make errors. Seniority shouldn't give someone an excuse to get away with something (i.e. constant tardies and/or call-offs).

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
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    • Approves of CEO

     

    Wonderful company, Many perks, and plenty of room for growth

    Front Desk Agent (Former Employee) Anaheim, CA (US)

    ProsThe perks of working at Marriott are great. Hotel discounts, connections, etc.

    ConsHotels are 24/7, so you will most likely be working a lot of hours, weekends, and holidays.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    I enjoy the multi-faceted approach to customer service from the interview process through to the guest follow up!

    Anonymous Employee (Current Employee)

    ProsGreat Staff through out the whole Hotel. Great holidays and good teamwork. It is great to learn that senior management take an interest in the day to day operations.

    ConsThere can be a lot of difficult processes to be overcome. Salary is not amazing. You can not always get what you want, the bigger picture must be realized.

    Advice to Senior ManagementKeep communicating, keep checking, keep training and keep up on the positive work :)

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Great company

    Guest Service Representative/Night Auditor (Current Employee) Washington, DC (US)

    ProsBenefits package, tuition reimbursement, 401k, job stability, meeting people from all over the world, open door policy, empowerment to make decisions, employee discount for employee and immediate family.

    ConsAs a 3 year employee I'm finding it's difficult to move up in the company. It's all about who you know and not the hard work being put in. Work/life balance. Constant back to back or double shifts. Week starts on Saturdays but schedule comes out on Thursdays. Pay can be low for the amount of work and stress dealt with on a daily basis.

    Advice to Senior ManagementTake the time to train the employees who want to move and passionate about hospitality. Ask the employee if they can work a turn around shift before just assuming they can/will. Spirit to serve associates isn't consistent at all properties.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • No Opinion of CEO

     

    Good benefits for working n service industry.

    Server (Former Employee) Tucson, AZ (US)

    ProsAs a waitress I received full benefits, including health insurance, paid time off and retirement. Seemed like there were good opportunities for growth if you were interested in the supervisor/management track.

    ConsPay was not that great if you wanted to transition into a supervisor or such. A couple of the servers/bartenders tried out being a supervisor but the pay cut was too much so they went back to serving. Also, all hands on deck over the holidays, etc.

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Marriott International

    Anonymous Employee (Current Employee)

    ProsMarriott International is by far the best company I have had the opportunity to work for. With the offering of health insurance, 401K and the chance to move up in the company not many can beat it.

    ConsHours are sometime a bit inconvenient at times, which really isn't an issue. The only con i can think of is that other hotel companies seem to pay more.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
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    • No Opinion of CEO

     

    FIne

    Anonymous Employee (Former Employee)

    Prosclose to home and good training

    Conspretty bad communication and benefits. it was union, so difficult to get rid of bad employees

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Great Advancement

    Bartender (Former Employee) Charlotte, NC (US)

    ProsThe people and atmosphere is great. Management, benefits and pay was great.

    ConsCorporate companies are hard to work for, constant annoying changes and sometimes the change makes the situation worse. One ex : Restaurant employees now have to wait 2 weeks for a check so all the CC tips can automatically be taxed. Servers and bartenders are in the industry to have their tips that day not 2 weeks later

    Advice to Senior ManagementThe guest are important not your meal coming out on time, just for you to close it out to an account. Do more for the employees. Doubletree was a smaller hotel and had bonus, rewards and free trips for each employee but with Marriott you had to win it in a drawing

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • No Opinion of CEO

     

    It depends

    Anonymous Employee (Current Employee)

    ProsBetter than average benefits, great discounts, opportunities to transfer,
    Word of advice: avoid smaller properties (Courtyard, Residence Inn) unless you want to be on a shorter track to GM as you will end up with more work and less pay

    ConsTransfer process is not good. If an associate has a good review, there current manager should not be required to give a reference as I have had managers at different properties basically screw me over so that I would be stuck with them. Also managers should be more receptive to employees trying to transfer from different departments.
    The tuition reimbursement program is great except for the fact that you have to jump through flaming hoops.

    Advice to Senior ManagementConsider associates that would like to transfer from other departments. Current associates should be given first priority or at least an interview for openings.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    life as an employee of Marriott

    Bistro Attendant (Former Employee) Greensboro, NC (US)

    ProsMarriott has wonderful benefits and I would recommend them to anyone looking for employment.

    ConsThe pay is not as great as one would think.

    Advice to Senior ManagementKeep up the good work.

    Yes, I would recommend this company to a friend

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