Marriott Reviews

Updated 31 October 2014
Updated 31 October 2014
1,372 Reviews
3.7
1,372 Reviews
Rating Trends

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Marriott President & CEO Arne Sorenson
Arne Sorenson
468 Ratings

Review Highlights

Pros
  • Good people, work-life balance, get to meet a lot of interesting characters (in 35 reviews)

  • Great benefits such as steeply discounted hotel rooms when traveling (in 79 reviews)


Cons
  • Work Life Balance went away with the re-organization of the sales department (in 48 reviews)

  • No work life balance, very long hours that inmediate supervisors don't appreciate (in 77 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Banquet Server in Erlanger, KY (US)
    Current Employee - Banquet Server in Erlanger, KY (US)

    I have been working at Marriott part-time (more than an year)

    Pros

    Fun and friendly environment to work in. Very accommodating for school.

    Cons

    Hours may be inconsistent. It all depends on the how much business the hotel has at the time. Usually pretty slow during some of the winter months.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Relaxed and Boriing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Line Cook in Tampa, FL (US)
    Current Employee - Line Cook in Tampa, FL (US)

    I have been working at Marriott full-time (more than an year)

    Pros

    Decent hours, good benefits, easy work for someone from a higher standard kitchen.

    Cons

    pay is a bit low, promotions are less likely if you are not in the "managements circle". Coming from a higher end restaurant you can find that it is "boring" working there. Not so receptive to new ideas about mainstreaming processes.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Wonderful Company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Restaurant Supervisor in Orlando, FL (US)
    Former Employee - Restaurant Supervisor in Orlando, FL (US)

    I worked at Marriott full-time (more than an year)

    Pros

    recognition, promotion opportunities, perks and good people. I find that Marriott truly takes care of their employees. They like to promote from within and offer many things in their large hotels that are nice (cafeterias, lockers and even dry cleaning). The compensation and job atmosphere is great in my opinion.

    Cons

    There are not many cons but I guess the long hours could be one. It really just ends up becoming a balancing act at times between debating whether the long h9urs is worth all of the overtime hours (more money) you get. I have always found that it is worth it.

    Advice to ManagementAdvice

    Continue to promote from within and always strive to recognize even the little achievements that your staff makes.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    the best

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assist Bell Captain in Boston, MA (US)
    Former Employee - Assist Bell Captain in Boston, MA (US)

    I worked at Marriott full-time (more than 5 years)

    Pros

    team pride great work environment
    benefits

    Cons

    management shuffle, new managers coming and going, not comfortable

    Advice to ManagementAdvice

    keep it up

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Wonderful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Agent in Montgomery, AL (US)
    Current Employee - Front Desk Agent in Montgomery, AL (US)

    I have been working at Marriott full-time (less than an year)

    Pros

    Great management And great coeorkers

    Cons

    Hours Are long but flexible

    Advice to ManagementAdvice

    Great company

    No opinion of CEO
  7.  

    Very satisfied

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Banquet Captain in San Luis Obispo, CA (US)
    Current Employee - Banquet Captain in San Luis Obispo, CA (US)

    I have been working at Marriott full-time (more than 3 years)

    Pros

    Great benefits & I have been able to make a career here

    Cons

    Not many I can think of

    Advice to ManagementAdvice

    I love my job

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great chance to meet alot of awesome people from around the world

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Service Representative in Washington, DC (US)
    Current Employee - Guest Service Representative in Washington, DC (US)

    I have been working at Marriott full-time (more than an year)

    Pros

    Room rates, meeting people , great food

    Cons

    pay schedule certain guest

    Advice to ManagementAdvice

    Dont forget about the small guys. We work very hard

    Recommends
    Positive Outlook
  9.  

    Great company overall

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager, Sales Analysis in Bethesda, MD (US)
    Former Employee - Manager, Sales Analysis in Bethesda, MD (US)

    I worked at Marriott full-time (more than 3 years)

    Pros

    The people are great at Corporate Headquarters. They're passionate about what they do and have a bright outlook for the company. Case in point, many associates have been with the company for 10+ and even 20+ years.
    There are lots of things going on so you definitely won't get bored, but it's all mostly fun. Work-Life balance is great nonetheless.

    Cons

    Like many large companies, there's a lot of politics, red tape and silos going on. You need to know how to navigate all this in order to get things done and move up.
    Also, what used to be a company with awesome benefits has become your regular Fortune 500 company with average benefits. Nothing sub-par, just average.

    Advice to ManagementAdvice

    Some groups at corporate function a lot like small eCommerce start-ups - they're passionate and get things done. Others feel more like 100-yr brick-and-mortar corporations where "this is how we've always done it so this is how we'll continue to do it". Shake these groups up a little bit and you'll see some amazing things happen.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Not a great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Agent in Grapevine, TX (US)
    Former Employee - Front Desk Agent in Grapevine, TX (US)

    I worked at Marriott full-time (less than an year)

    Pros

    The only thing that I enjoyed about being a front desk agent for Marriott Springhill Suites was greeting and interacting with the guests.

    Cons

    Training was lacking, co worker relations were crappy, and the pay was peanuts. No one that I came into contact with besides the GM had been there over six months. You get no breaks, and scheduling is terrible. I inquired about meal breaks and was told that there are none, told by the GM if you need to eat for medical reasons pop something in your mouth and keep working. During days of inclement weather the try to force you to stay over to work. I stayed with Marriott all of 1 week. I have a CS and PR background but since having a baby I have stayed home. I was looking for something to bring in extra cash for holiday traveling. Fortunately, I was in a position to say "no thanks" to working in a place that cares so little for the employees.

    Advice to ManagementAdvice

    Caring more about your employees will decrease turnover. We can't even get a 15 minute break so there's no wonder why no one stays!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Tremendous Company to Work For

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Vice President
    Former Employee - Vice President

    I worked at Marriott full-time

    Pros

    Best "brand power" in the lodging industry.

    Cons

    Big companies are never as quick, nimble and flexible as the might want to be.

    Advice to ManagementAdvice

    Stay the course and continue to start to embrace the "outside of Marriott" talent pool available.

    Recommends
    Positive Outlook
    Approves of CEO

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