Marriott Reviews

Updated 29 September 2014
Updated 29 September 2014
1,311 Reviews
3.7
1,311 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Marriott President & CEO Arne Sorenson
Arne Sorenson
435 Ratings

Review Highlights

Pros
  • Marriott really focuses on a good work-life balance (in 33 reviews)

  • Great benefits such as steeply discounted hotel rooms when traveling (in 75 reviews)


Cons
  • Work Life Balance went away with the re-organization of the sales department (in 46 reviews)

  • No work life balance, very long hours that inmediate supervisors don't appreciate (in 71 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Office Clerk  in  Shanghai, Shanghai (China)
    Former Employee - Front Office Clerk in Shanghai, Shanghai (China)

    I worked at Marriott as an intern for less than a year

    Pros

    The employers are nice. Also the colleagues. We had a lot of activities for employees

    Cons

    Too busy some time. And the food in MEA in Shanghai is not that good.

    Advice to ManagementAdvice

    Improve the efficiency.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Residence Inn by Marriott

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Chief Engineer
    Current Employee - Chief Engineer

    I have been working at Marriott full-time for more than 3 years

    Pros

    Friendly atmosphere a lot of challenges in great place to work team work

    Cons

    Keeping the Hotel in good working order. Maintaining the PM Work orders. Helping customers and responding to all of their needs

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    My days at the Marriott. Where the long days and even longer nights pay off... sometimes.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marriott full-time for more than 8 years

    Pros

    Great work atmosphere to thrive and learn in one of the top hospitality companies. And the ability to meet new people and network.

    Cons

    There really isn't even that many cons besides the management companies that can take over the franchised hotels. In my time here we have had many management companies come and go and I won't say who but the current one is a terrible company to work for.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
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  5.  

    awesome working with marriott international

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Service Representative (Front Desk)  in  Delhi (India)
    Current Employee - Guest Service Representative (Front Desk) in Delhi (India)

    I have been working at Marriott full-time for more than a year

    Pros

    best employee welfare well cultured environment

    Cons

    salary may be a concern

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Extraordinary

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Event Operations Supervisor  in  Bethesda, MD (US)
    Former Employee - Senior Event Operations Supervisor in Bethesda, MD (US)

    I worked at Marriott full-time for more than 3 years

    Pros

    Management really cares about employees and their development, associates have the opportunity to be double coded, Mr. Marriott visits property and is genuinely happy to greet staff, company allows associates to spend quality time with their families

    Cons

    Overcoming the gossip amongst staff, staff isn't supportive of others who have been promoted, oftentimes associates don't have the proper tools to effectively do their jobs and at times feel management doesn't care

    Advice to ManagementAdvice

    Make time to listen to associates concerns and give undivided attention when listening to them. Management needs to realize that L- Listen.E- Empathize.A- Apologize - .R- React or Respond .N- Notify. also applies to associates as well as Hotel guests and to remember Mr. Marriott's Motto, if you take care of the associates, the associates will take care of the customers and the customers will come back is very true.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Great company - Good balance between professional & personal life

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Global Sales  in  Dubai (United Arab Emirates)
    Former Employee - Global Sales in Dubai (United Arab Emirates)

    I worked at Marriott full-time for less than a year

    Pros

    - Good Company culture
    - Supervisors are encouraged to empower their teams

    Cons

    - Associate rates are not the best, and they are not easily available

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Marriott Internship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CollegeHuman Resources  in  Lexington, KY (US)
    Former Employee - CollegeHuman Resources in Lexington, KY (US)

    I worked at Marriott as an intern for less than a year

    Pros

    Great opportunity for growth within the company. They love to let you work in other areas and are more than willing to help you succeed wherever you are. Every employee does their best to make guests stay the best possible.

    Cons

    Hospitality takes a variety of different hours to make it successful. Some late nights, weekends or holidays will be necessary, but the values and benefits make up for it. Sometimes you will get grumpy guests, but a smile and a positive attitude can help you get through it while pleasing your guest.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    No upward movement

    • Senior Management
    • Culture & Values
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marriott

    Pros

    I love my job position.

    Cons

    The pay is not good

    Advice to ManagementAdvice

    There is nothing they can do from what I was told

  10.  

    Marriott Select Service Hotels - Residence Inn Example

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Security  in  Washington, DC (US)
    Former Employee - Security in Washington, DC (US)

    I worked at Marriott full-time for more than 3 years

    Pros

    Working at a Select Service Marriott Hotel will give you experience in all area of hotel operations if you want to seek it out. My last hotel had nearly 200 rooms and only 40 employees. Plan on working in at least two different hotel departments on a regular basis from the department your job position is written for. Now this can be fun and rewarding but depends heavily on the small management team and that during low occupancy one maybe doing the work of 2 or 3 paid employees during a high season. Your pay doesn't increase with the work load and you always have to keep up your primary job duties just like that was your only 40 hrs assignment.

    Cons

    The hourly pay at Marriott Select Service hotels is usually $3 -4 dollars less than that same position summary at a Full Service hotel and again the work load and working outside of your job description happens every day. There are very few if any leadership position to move up into. If you want to move up in your Marriott Career then don't stay at a Select Service hotel more than 2 years. Learn your job, get the managers to write a strong yearly evaluation on you and FORCE THEM TO GIVE YOU A COPY OF THE EVALUTION FOR YOUR RECORDS. My previous hotel only did yearly evaluations on only about 25% of the staff.

    Recommends
    Positive Outlook
  11.  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Concierge  in  Edmonton, AB (Canada)
    Current Employee - Concierge in Edmonton, AB (Canada)

    I have been working at Marriott full-time for more than 5 years

    Pros

    Opportunity for growth within company.

    Cons

    The office good and benefits also

    Recommends
    Positive Outlook
    Approves of CEO

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