Marriott Reviews

Updated 30 September 2014
Updated 30 September 2014
1,311 Reviews
3.7
1,311 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Marriott President & CEO Arne Sorenson
Arne Sorenson
435 Ratings

Review Highlights

Pros
  • Marriott really focuses on a good work-life balance (in 33 reviews)

  • Great benefits such as steeply discounted hotel rooms when traveling (in 75 reviews)


Cons
  • Work Life Balance went away with the re-organization of the sales department (in 46 reviews)

  • No work life balance, very long hours that inmediate supervisors don't appreciate (in 71 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Marriott as an intern for less than a year

    Pros

    Great company culture and values. Cross trained in a variety of settings to gain a lot of experience. The hotel was really a tight-knit group and really came together to exceed guest expectations. Direct supervisors were great and empowered me to always act how I saw fit.

    Cons

    The hours could be very long and tiring. Sometimes felt understaffed. My work-life balance didn't feel great at the time, I should have asked for more time off!

    Recommends
  2.  

    Great company - Good balance between professional & personal life

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Global Sales  in  Dubai (United Arab Emirates)
    Former Employee - Global Sales in Dubai (United Arab Emirates)

    I worked at Marriott full-time for less than a year

    Pros

    - Good Company culture
    - Supervisors are encouraged to empower their teams

    Cons

    - Associate rates are not the best, and they are not easily available

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Marriott Internship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CollegeHuman Resources  in  Lexington, KY (US)
    Former Employee - CollegeHuman Resources in Lexington, KY (US)

    I worked at Marriott as an intern for less than a year

    Pros

    Great opportunity for growth within the company. They love to let you work in other areas and are more than willing to help you succeed wherever you are. Every employee does their best to make guests stay the best possible.

    Cons

    Hospitality takes a variety of different hours to make it successful. Some late nights, weekends or holidays will be necessary, but the values and benefits make up for it. Sometimes you will get grumpy guests, but a smile and a positive attitude can help you get through it while pleasing your guest.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Excellent.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Accounting Manager  in  Cancún (Mexico)
    Current Employee - Accounting Manager in Cancún (Mexico)

    I have been working at Marriott full-time for more than 3 years

    Pros

    Is a good place to learn.

    Cons

    Communication can be better. Departments can have better communication with one another.

    Advice to ManagementAdvice

    Consider leadership.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great company,Franchise not so good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Night Auditor  in  Macon, GA (US)
    Current Employee - Night Auditor in Macon, GA (US)

    I have been working at Marriott full-time for more than a year

    Pros

    Marriott corporate is great company to work for.

    Cons

    franchise is not so great independently owned an operated do not follow the way corporate dose things can be tough and you can grt stuck the without being able to advance

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    I recommend Marriott to anyone and everyone.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marriott

    Pros

    Good Company to work for.

    Cons

    Poor Management skills of both effective and ineffective leaders.

  8.  

    Low Pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Accountant  in  Atlanta, GA (US)
    Current Employee - General Accountant in Atlanta, GA (US)

    I have been working at Marriott full-time for more than a year

    Pros

    Nice people to work with

    Cons

    Pay rate is very low

  9.  

    No Innovation. Just Lodging.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Marriott

    Pros

    Lots of vacation time and discounts.

    Cons

    No innovation. No creativity. Just room bookings.

    Advice to ManagementAdvice

    Out with old.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10.  

    It all depends on the property

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant General Manager
    Former Employee - Assistant General Manager

    I worked at Marriott full-time for more than 5 years

    Pros

    -Room discounts, 401(k) contributions, some good employees, interesting guest interactions.

    Cons

    Salary, poor work/life balance, upper management, depends on who owns the property.... can be challenging if they do not invest in renovations.... and then senior management questions your abilities if GSS scores are down..... while at the same time stating they know the property is not in good shape because of the needed reno.

    Advice to ManagementAdvice

    It's not all about who brown noses better, there are stars in the organization and some need more support to shine.... or for you to take notice. A lot of times its the assistant that does at least 80% of the work to keep the operations going while the GM goes off on lunch dates for hours, or tends to personal matters when they should be leading the team or at the least backing up the person that is making them shine.

    However overall Marriott is a great company and there are opportunities if you are assertive and know how to brown nose....

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Commitment to quality

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marriott full-time

    Pros

    This company is excellent to interact with guest and your fellow employees. You get the chance to build incredible relationships and learn a lot about yourself as you grow in this industry. The founders guidance to "take care of the associate and they will take care of the guest" is paramount in getting people wanting to work for Marriott.

    Cons

    A lot of who you know advance in the company; knowing this going in is great for those that are really into networking. This is an excellent career choice, but you trade your chance to develop personal relationships with family, friends, and community to make it ahead.

    Advice to ManagementAdvice

    Reinvest in your people across the board; in regards to the founders guidance of taking care of the associate please return to that, share that guiding light with the property owners. What does taking care of the associate look like to your current associates, what motivates the people that are working today to do more? Find this out from your associates and provide the support for them to do so, many of us chose the service industry for a lot more than the pay check.

    Recommends
    Positive Outlook
    No opinion of CEO

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