Marriott Reviews

Updated 20 September 2014
Updated 20 September 2014
1,301 Reviews
3.7
1,301 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Marriott President & CEO Arne Sorenson
Arne Sorenson
431 Ratings

Review Highlights

Pros
  • Marriott really focuses on a good work-life balance (in 32 reviews)

  • Great benefits such as steeply discounted hotel rooms when traveling (in 68 reviews)


Cons
  • Work Life Balance went away with the re-organization of the sales department (in 38 reviews)

  • Some times the demands to work long hours proves to be a burden to associates family members (in 63 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great family culture, best hospitality company to work for by far

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marriott full-time

    Pros

    Large organisation, Great for career development and mobility. A culture of cooperation and teamwork means that associates are happy.

    Cons

    The pay is low, even for hospitality. Very process driven and traditional processes which make it difficult for the company to be open to innovation and changes.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Family-like environment

    • Senior Management
    Former Employee - Operations Intern  in  Los Angeles, CA (US)
    Former Employee - Operations Intern in Los Angeles, CA (US)

    I worked at Marriott as an intern for less than a year

    Pros

    Great benefits, family-like environment, and the company really goes out of their way to serve their guests to their full potential.

    Cons

    Low pay for front desk associates, not too much room for growth or advancement, long / random hours that require working on weekends.

    Recommends
  3.  

    I recommend Marriott to anyone and everyone.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marriott

    Pros

    Good Company to work for.

    Cons

    Poor Management skills of both effective and ineffective leaders.

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  5.  

    Great benefits, well Compensated, slightly chaotic.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marriott full-time

    Pros

    very good pay, great benefits.

    Cons

    unorganized, chaos. Unpredictable schedules with turn arounds and constant flip flopping between mornings/ nights.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great benefits, but..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Supervisor  in  Alpharetta, GA (US)
    Former Employee - Operations Supervisor in Alpharetta, GA (US)

    I worked at Marriott full-time for more than 3 years

    Pros

    Great benefits, good pay, lots of opportunity.

    Cons

    Long time to advance.

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Commitment to quality

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marriott full-time

    Pros

    This company is excellent to interact with guest and your fellow employees. You get the chance to build incredible relationships and learn a lot about yourself as you grow in this industry. The founders guidance to "take care of the associate and they will take care of the guest" is paramount in getting people wanting to work for Marriott.

    Cons

    A lot of who you know advance in the company; knowing this going in is great for those that are really into networking. This is an excellent career choice, but you trade your chance to develop personal relationships with family, friends, and community to make it ahead.

    Advice to ManagementAdvice

    Reinvest in your people across the board; in regards to the founders guidance of taking care of the associate please return to that, share that guiding light with the property owners. What does taking care of the associate look like to your current associates, what motivates the people that are working today to do more? Find this out from your associates and provide the support for them to do so, many of us chose the service industry for a lot more than the pay check.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Marriott as an intern for less than a year

    Pros

    Helpful staff and positive work enviroment

    Cons

    Often tedious and boring work

    Doesn't Recommend
  9.  

    Special events sales executive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Special Events Sales Executive  in  London, England (UK)
    Current Employee - Special Events Sales Executive in London, England (UK)

    I have been working at Marriott full-time for more than a year

    Pros

    People who work at Marriott are great.

    Cons

    Where do I start. My role says executive yet I have the responsibility of a manager and I am still paid a very low executive salary...very low.
    It is very hard to get a promotion even after a year of hard work.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10.  

    Overworked, underpaid, and mostly unappreciated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Agent  in  Lancaster, PA (US)
    Current Employee - Front Desk Agent in Lancaster, PA (US)

    I have been working at Marriott full-time for more than a year

    Pros

    Location at their downtown Lancaster location and lots of great diverse people.

    Cons

    Department heads do not respect anyone under them on even a basic level.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    revolving door of problems

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marriott full-time for more than 5 years

    Pros

    decent benefits, competitive salary for area

    Cons

    no employee stability, constant call offs, too many double shifts

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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