Marriott

  www.marriott.com
  www.marriott.com

Marriott Reviews

Updated 15 December 2014
Updated 15 December 2014
1,445 Reviews
3.7
1,445 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Marriott President & CEO Arne Sorenson
Arne Sorenson
494 Ratings

Review Highlights

Pros
  • Good people, work-life balance, get to meet a lot of interesting characters (in 39 reviews)

  • Great benefits such as steeply discounted hotel rooms when traveling (in 80 reviews)


Cons
  • Work Life Balance went away with the re-organization of the sales department (in 50 reviews)

  • No work life balance, very long hours that inmediate supervisors don't appreciate (in 79 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Good college job as a front desk staff member. I liked what I did for the most part. Very laid back.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Marriott

    Pros

    It's a fun job where you make friends and can be social. Guests can be friendly and it is cool meeting new people.

    Cons

    Some guests are awful and demanding and have the craziest requests. You have to have thick skin to be able to smile the entire time.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Feels like family

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Services Agent in Toronto, ON (Canada)
    Current Employee - Guest Services Agent in Toronto, ON (Canada)

    I have been working at Marriott part-time (less than an year)

    Pros

    Competitive pay, competitive discounts, managers are empowering, great communication between managers and staff, high care and attention for guests

    Cons

    Little communication from brand manager/franchise manager

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Decent place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Service Representative in Jacksonville, NC (US)
    Current Employee - Guest Service Representative in Jacksonville, NC (US)

    I have been working at Marriott full-time (less than an year)

    Pros

    Hmm... I can't speak for all management but I know my managers are pretty good.
    Meet a lot of people
    Bonuses per quarter

    Cons

    Can be harder to get off, holidays. We run 365 24/7 but somebody has to do it.
    With any customer service jobs you have ignorance and rude customers on occasion

    Neutral Outlook
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Great company, great team, great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - First Receptionist in Paris (France)
    Current Employee - First Receptionist in Paris (France)

    I have been working at Marriott full-time (more than an year)

    Pros

    Associate discounts, Team building, Associate Week, good team spirit and good management...

    Cons

    Extra hours, lots of standards and procedures

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Incredible Company, Satisfied Employees!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Supervisor in Washington, DC (US)
    Former Employee - Operations Supervisor in Washington, DC (US)

    I worked at Marriott full-time (less than an year)

    Pros

    - Marriott takes care of their employees
    - The Marriott standard is upheld to the best of their abilities
    - Friends and family discounts at any Marriott, employee discounts are even better
    - "My company store" allows you to get discounts on anything you can think of with Marriott
    - Excellent training as an operations intern

    Cons

    - If you are going in to the hospitality industry, primarily management, you will work long hours. Those of us who love the industry already know this and are willing to continue working because we are passionate and driven, but for the associates just there for a paycheck it could be frustrating.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Great for associates, forgotten when a manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Office Manager
    Current Employee - Front Office Manager

    I have been working at Marriott full-time (more than 5 years)

    Pros

    Great benefits
    Competitive pay
    Endless locations
    Meet a lot of great people

    Cons

    Lack of training for supervisors/managers
    A lot of nepotism
    Politics play a big role when trying to move up
    Managers expect you to complete work with zero training on it
    Care more about opening hotels rather than checking what condition the older hotels are in
    The higher you move up, the less life you have

    Advice to ManagementAdvice

    Invest some money on a training department to help get supervisors and managers to the next level
    Stop trying to open so many hotels and take a look back at the older hotels. Some hotels get overlooked and go 8 years without a renovation because the top management expect the on property staff to worry about that
    Marriott used to be all about staff of all levels and their families and life. Now its a "suck the life out of them and move on to the next" approach.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Line Cook

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marriott

    Pros

    Good hours, Decent pay, Nice co-workers

    Cons

    Work every weekend. Work every holiday.

  9.  

    Hard Work, Good People

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marriott full-time (more than 3 years)

    Pros

    Fast pace environment
    Always something new to learn
    Management looks at their people first for promotions

    Cons

    Poor work like balance
    Turn over
    Lack of a training program

    Advice to ManagementAdvice

    Pay more to keep your people there

    Recommends
    Positive Outlook
  10.  

    Could've been better...only got worse...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Atlanta, GA (US)
    Former Employee - Anonymous Employee in Atlanta, GA (US)

    I worked at Marriott full-time (more than an year)

    Pros

    The only redeeming quality of any work I've done with Marriott has been the people I work with and the interesting guests I've met. My fellow associates have been some of the coolest people that I've had the pleasure of interacting with and working alongside and some guests have been massively cool! They were the only reason I was able to stand working at either property for as long as I did. I made god friends and learned some things about myself, professionally and personally...but those things are things I really could've learned anywhere else...preferably anywhere else.

    Cons

    Now, I love people! I love interacting with others, I love communicating with others, but when there is an issue in the workplace and management tells you to stop basically "grow up", that is when you know that the company you work for is NOT for the people or hospitable in any way towards their supposed guests or their associates. In terms of work-life balance, what work-life balance? The hours are 24/7, 365 days, and management doesn't really respect the life part of that balance...especially if you are involved in anything outside of hospitality (i.e. school, part-time job, church, family, etc). If you majored in or absolutely LOVE hospitality, then it won't bother you....but otherwise, stay away. :P

    Advice to ManagementAdvice

    LISTEN TO YOUR ASSOCIATES! When everyone says something is wrong, something is wrong. When there is miscommunication or disrespect coming from the leadership, something is wrong. And if more than enough guests come up to speak about a particular individual causing disruption to their otherwise pleasant experience with staff and stay, something is wrong. It was our CEO, Arne Sorenson, that stated to (and I'm paraphrasing) treat your associates well, and the guests will be taken care of. Leadership doesn't automatically come with the job title...and status doesn't equal wisdom. Please...listen to your associates!!!

    Doesn't Recommend
    Negative Outlook
  11.  

    can be improved

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marriott full-time (more than 3 years)

    Pros

    the people working for Porter
    pay is higher than standard

    Cons

    Management do not care about the safety of employees ( no proper attire provided in the winter )

    Advice to ManagementAdvice

    Listen to employees suggestion

    Recommends
    Neutral Outlook

Work at Marriott? Share Your Experiences

Marriott

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.