Marriott Reviews

Updated 17 October 2014
Updated 17 October 2014
1,344 Reviews
3.7
1,344 Reviews
Rating Trends

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Marriott President & CEO Arne Sorenson
Arne Sorenson
454 Ratings

Review Highlights

Pros
  • Marriott really focuses on a good work-life balance (in 33 reviews)

  • Great benefits such as steeply discounted hotel rooms when traveling (in 75 reviews)


Cons
  • Work Life Balance went away with the re-organization of the sales department (in 46 reviews)

  • No work life balance, very long hours that inmediate supervisors don't appreciate (in 74 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    good company to grow your career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Marriott full-time (more than an year)

    Pros

    good pay, good training opportunities and great health care benefits. Culture is very strong and you have a close relationship with management

    Cons

    challenging hours. sometimes you can get stuck in your career for just getting lateral promotions

    Advice to ManagementAdvice

    none

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    amazing place to work great benifits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk
    Current Employee - Front Desk

    I have been working at Marriott full-time

    Pros

    great people great place to work

    Cons

    low start pay but lots to make up for that

    Recommends
    Approves of CEO
  3.  

    Duty Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Duty Manager in Toronto, ON (Canada)
    Former Employee - Duty Manager in Toronto, ON (Canada)

    I worked at Marriott full-time (more than 3 years)

    Pros

    -amazing benefits
    -room to grow
    -really cares about employees

    Cons

    worked for franchise so tight on labour

    Advice to ManagementAdvice

    continue following Marriott's spirit to serve and you will stay a leader :)

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Nice

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pool Attendant in Tucson, AZ (US)
    Current Employee - Pool Attendant in Tucson, AZ (US)

    I have been working at Marriott part-time (less than an year)

    Pros

    Easy, nice people, very welcoming.

    Cons

    Everything was great, no problem.

    Advice to ManagementAdvice

    Keep it up

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    good company to work for

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marriott

    Pros

    good regulations and standards. high customer focus.

    Cons

    A bit more creativity should be possible sometimes. This is less due to the amount of rules/ regulations.

  7.  

    I love working for Marriott

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Kitchen Supervisor in Chicago, IL (US)
    Current Employee - Kitchen Supervisor in Chicago, IL (US)

    I have been working at Marriott full-time (more than 5 years)

    Pros

    Marriott has one of the friendlies staff members and the team work is incomparable. I have always wanted to work for a company that I really liked and not just needed for a check, and now I have found it and I plan to grow and mature with the company.

    Cons

    As with any job you will always have challenges and one of the biggest challenges that I see is when people get set in their ways and are not willing to accept change.

    Advice to ManagementAdvice

    Make a conscious effort not to make a difference between your host, no matter what the differences in work ethic are. This will make for a positive experience for everyone.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Nice Work Environment, Pay Doesn't Commensurate with Costs of Living

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Bethesda, MD (US)
    Current Employee - Anonymous Employee in Bethesda, MD (US)

    I have been working at Marriott full-time (more than 3 years)

    Pros

    Great people to work with, flexible when it comes to family-related issues, benefits are great

    Cons

    Wish they didn't start cutting back on paid time off. It used to be 20 days your first year then they cut it back to 10 days. Don't be stingy on overtime or at least be specific about using overtime as compensated time (free PTO). Getting promoted is hard and so is trying to get into different departments.

    Advice to ManagementAdvice

    Bring back bonuses, not just for directors, VPs, and up. I think your employees deserve bonuses as hard as they work to make this company look good.

    Recommends
    Negative Outlook
    Approves of CEO
  9.  

    Needs Better Management

    • Senior Management
    • Culture & Values
    Current Employee - Anonymous Employee in Livonia, MI (US)
    Current Employee - Anonymous Employee in Livonia, MI (US)

    I have been working at Marriott part-time (less than an year)

    Pros

    Flexible, company outings, employee discounts

    Cons

    Working holdidays, lack of authority by management, employees are not held responsible for their own actions

    Advice to ManagementAdvice

    Follow your employee manual.

    Negative Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Worked for Marriott International for over 15 years. Started in the hotels and after several years ended at Headquarter

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in Bethesda, MD (US)
    Current Employee - Director in Bethesda, MD (US)

    I have been working at Marriott full-time (more than 10 years)

    Pros

    Benefits including medical, dental, disability, profit sharing, vacation time, some departments offer telecommute and flextime, daycare for a fee, exercise club for a fee, cafeteria, gift shop, post office. Associate rate for hotel rooms with good discounts. Competitive pay. Formalized HR and associate review policies. Big company so many opportunities in different departments. Respected company in the area. If you are a person who is type A competitive and enjoy big company politics then this is the place for you...

    Cons

    Although they claim, the company culture is still the same "we take care of the associates so that they take care of the guests" the company culture has changed signifigantly to be direct profit driven. They no longer value expertise in the hotels or the hospitality industry and go out of their way to outsource and/or hire people outside of the hospitality industry. This has resulted in not accomplishing objectives because the right people are not in the right jobs and therefore it takes more time, money to get anything done and in the end although they think they saved money but outsourcing they actually increase cost because of the lack of expertise and inefficiences. Customer service is suffering as a result. Departments are very sioled and each VP is more concerned with covering mistakes vs learning from them, and competitive to the point of heeding progress. Therefore switching departments and job growth is very difficult because of this competitive and siloed environment. Associates are expected to work long hours to reach unrealistic deadlines with inappropriate staffing and is very stressful environment . Workload varies greatly between departments. What was once a culture of collaboration and a work family is now one of competitiveness and backstabbing. I long for the days of the old Marriott ...

    Advice to ManagementAdvice

    Marriott International is a different company now, so instead of saying that has maintained the same culture and philosphy be open and honest about what Arne Sorenson's real philosphy is because it certainly is not what it use to be. Should value expertise of individuals with hospitality experience and education vs throwing them out the door and replacing them with people with no experience in the industry. Need to invest in research and development so that we stay ahead of the competition and implement innovation ahead of our competitors vs always playing catch up.

    Disapproves of CEO
  11. 1 person found this helpful  

    It's ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Clerk in Andover, MA (US)
    Current Employee - Front Desk Clerk in Andover, MA (US)

    I have been working at Marriott full-time (less than an year)

    Pros

    The people I work with are great and there is a lot f room to grow and stay with the company in different areas

    Cons

    The pay is not the greatest and many times you are required to do things outside of your job description.

    Advice to ManagementAdvice

    None

    Recommends
    Positive Outlook
    Approves of CEO

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