Marriott Reviews

Updated 26 August 2014
Updated 26 August 2014
1,268 Reviews

3.7
1,268 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Marriott President & CEO Arne Sorenson
Arne Sorenson
416 Ratings

Review Highlights

Pros
  • Marriott really focuses on a good work-life balance (in 32 reviews)

  • Great benefits such as steeply discounted hotel rooms when traveling (in 68 reviews)


Cons
  • Work Life Balance went away with the re-organization of the sales department (in 38 reviews)

  • Some times the demands to work long hours proves to be a burden to associates family members (in 63 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    They try hard to keep up morale but the realities of working with the public are oftentimes too much to bear.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center Customer Service  in  Omaha, NE (US)
    Current Employee - Call Center Customer Service in Omaha, NE (US)

    I have been working at Marriott full-time for less than a year

    Pros

    I like the positive feedback and opportunities for overtime. Training was thorough.

    Cons

    Low pay sucks big time. Working in a call center leads the public to treat you like you're an idiot. Isolating at times and wacky schedules.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  2.  

    Learning Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Housekeeping  in  Farmington, CT (US)
    Current Employee - Housekeeping in Farmington, CT (US)

    I have been working at Marriott full-time for less than a year

    Pros

    It is a good place to work on as you learn to work with time frames and it is a rewarding experience once you get the hang of it. You also meet a lot of new people and at times famous people.

    Cons

    The cons of it is that when the hotel is in a slow season your days get cut back and you can rely on that to cover your responsibilities at home.

    Advice to ManagementAdvice

    There is nothing I have to say to the upper management. They are doing a great job.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    If you want to work in hospitality you could do far worse than Marriott.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Service Representative  in  Saint Louis, MO (US)
    Current Employee - Guest Service Representative in Saint Louis, MO (US)

    I have been working at Marriott full-time for more than 10 years

    Pros

    Discount on rooms when it is available, is very nice.

    Cons

    Your schedule must been very flexible. If you have a large social life this may not be the place for you.

    Advice to ManagementAdvice

    Team building is a very good thing.

    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Since Mr. Marriott retired, IR has consistently and steadily declined to a shell of its former self - outsourcing UGH.

    Current Employee - Project Manager  in  Bethesda, MD (US)
    Current Employee - Project Manager in Bethesda, MD (US)

    I have been working at Marriott full-time

    Pros

    There is lots to do; especially if you like to oversee a consulting companies destroying systems.

    Cons

    CIO is a clown without the big nose and floppy shoes. Most of management are a bunch of yes-men that lack principles and intelligence.

    Since the re-org, developers can't develop, project managers can't manage projects - instead they must oversee consulting firms.

    Advice to ManagementAdvice

    Eat fatty foods, don't exercise and abuse yourself, so that you can live painful but short lives.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Low morale, office politics, and uncertain leadership left this otherwise fine ship in less than tip top shape.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Night Auditor  in  Seattle, WA (US)
    Former Employee - Night Auditor in Seattle, WA (US)

    I worked at Marriott part-time for less than a year

    Pros

    Genuinely nice staff (with less than a handful of notable exceptions), flexible scheduling, approachable management.

    Cons

    Insecure leadership, 'revolving door' staffing, poor decision making.

    Advice to ManagementAdvice

    Be firm but fair, decision by committee rarely gets things done correctly (especially if it involves something as fundamental as scheduling), and please, those little factoids about the employees posted everywhere are kinda lame.

  7.  

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Housekeeper  in  New York, NY (US)
    Current Employee - Housekeeper in New York, NY (US)

    I have been working at Marriott full-time for more than 3 years

    Pros

    Benefits and insurance is very good

    Cons

    Long hours when the hotel is busy

    Advice to ManagementAdvice

    None

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Very physically demanding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Housekeeper  in  Akron, OH (US)
    Current Employee - Housekeeper in Akron, OH (US)

    I have been working at Marriott full-time for less than a year

    Pros

    The people I work with are cool.

    Cons

    It is very hard work, sometimes cleaning 20-25 rooms with no break or sitting down because you have to get done in a certain amount of time. A lot of times there aren't enough linens to go around so it's hard to get rooms finished.

    Advice to ManagementAdvice

    Hire more housekeepers, buy more linens, make managers get in there and clean rooms when short staffed.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Front Office Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Office Manager  in  Phoenix, AZ (US)
    Former Employee - Front Office Manager in Phoenix, AZ (US)

    I worked at Marriott full-time for more than a year

    Pros

    Great Staff to work with and the hotel perks were nice for family and myself.

    Cons

    Long hours, low pay and not enough time off.

    Advice to ManagementAdvice

    Don't forget the people on the front line.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Too many Chiefs, not enough Indians.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Associate  in  Teaneck, NJ (US)
    Former Employee - Front Desk Associate in Teaneck, NJ (US)

    I worked at Marriott full-time for more than 3 years

    Pros

    Great people, faced paced work environment. Great foundation to gain experience for a career in the industry.

    Cons

    Some GMs don't abide by open door policy. A lot of politics and favoritism.

    Advice to ManagementAdvice

    Improve the disconnect between upper management/corporate office and hourly employees. Stop insisting to cut costs and cheapen product while expecting the guest experience to improve. Our guests are not stupid. They can tell if corners are cut.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  11.  

    Has potential

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Line Cook  in  Scottsdale, AZ (US)
    Current Employee - Line Cook in Scottsdale, AZ (US)

    I have been working at Marriott full-time for less than a year

    Pros

    Great perks and benefits. Friendly co workers. Great travel opportunities.

    Cons

    Doesn't pay enough until you work for the company at least 5 years

    Recommends
    Neutral Outlook
    Approves of CEO

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