Marriott Reviews

Updated 16 September 2014
Updated 16 September 2014
1,295 Reviews
3.7
1,295 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Marriott President & CEO Arne Sorenson
Arne Sorenson
428 Ratings

Review Highlights

Pros
  • Marriott really focuses on a good work-life balance (in 32 reviews)

  • Great benefits such as steeply discounted hotel rooms when traveling (in 68 reviews)


Cons
  • Work Life Balance went away with the re-organization of the sales department (in 38 reviews)

  • Some times the demands to work long hours proves to be a burden to associates family members (in 63 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Okay job while in college, but not a lot of room to move up.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Lincoln, NE (US)
    Former Employee - Anonymous Employee in Lincoln, NE (US)

    I worked at Marriott full-time for more than 3 years

    Pros

    Experience, customer service opportunities, flexible schedule, pleasant work environment

    Cons

    Poor work-life balance, scheduling issues, no reviews of raises after two years

    Advice to ManagementAdvice

    Listen to employees and give employees opportunities to move up

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    My location wasn't the best.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Experience Team  in  Linthicum Heights, MD (US)
    Current Employee - Guest Experience Team in Linthicum Heights, MD (US)

    I have been working at Marriott full-time for less than a year

    Pros

    I worked at a Springhill Suites by an airport. Everyone I worked with was awesome and we rarely got insufferable guests. Pay was 9.75 which was higher than I expected. Slow days mean a lot of sitting in the back eating and on your phone. Really not a difficult job to do.

    Cons

    Poor management-employee communication except when absolutely necessary, long intro period (4 months), a lot of days working alone, cut hours when business is slow, varying shifts

    Advice to ManagementAdvice

    My best advice for my location is probably to completely shut it down or open a new one.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Rewards Customer Service Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service  in  Salt Lake City, UT (US)
    Former Employee - Customer Service in Salt Lake City, UT (US)

    I worked at Marriott full-time for less than a year

    Pros

    Hours werent too bad. Fun upbeat people to work with. Managers backed up and supported representatives.

    Cons

    Desk job. Phone job. Good share of crazy/frustrated customers. Huge company. If you have a suggestion for change it is ignored.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Lower than its competitors

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Corporate/Regional  in  Boston, MA (US)
    Current Employee - Corporate/Regional in Boston, MA (US)

    I have been working at Marriott full-time for more than 3 years

    Pros

    Family company that understand emergencies and when you need to leave early
    Goo discounts on hotel

    Cons

    Pay is way below average compared to other hotels, especially at the regional level. People coming over from hotels were making 50% more than its regional employees. Terrible benefits and only 10 days vacation (which includes your sick days).

    Advice to ManagementAdvice

    Need to recheck their salaries compared to the rest of the industry to stop losing so many employees to competitors

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6.  

    Good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Reservation Specialist  in  Cleveland, OH (US)
    Former Employee - Reservation Specialist in Cleveland, OH (US)

    I worked at Marriott part-time for more than 5 years

    Pros

    There were many perks and they offered "big company" benefits.

    Cons

    There was a tremendous lack of leadership. Since it was a call center position, the time clock was your supervisor. The managers were more baby-sitters than leaders.

    Advice to ManagementAdvice

    Focus your training on customer service instead of being able to master the software. For many employees, this is their first true customer service position. Since they are the first line contact for the clients, the company should focus on a great first impression.

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Learning Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Housekeeping  in  Farmington, CT (US)
    Current Employee - Housekeeping in Farmington, CT (US)

    I have been working at Marriott full-time for less than a year

    Pros

    It is a good place to work on as you learn to work with time frames and it is a rewarding experience once you get the hang of it. You also meet a lot of new people and at times famous people.

    Cons

    The cons of it is that when the hotel is in a slow season your days get cut back and you can rely on that to cover your responsibilities at home.

    Advice to ManagementAdvice

    There is nothing I have to say to the upper management. They are doing a great job.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    They try hard to keep up morale but the realities of working with the public are oftentimes too much to bear.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center Customer Service  in  Omaha, NE (US)
    Current Employee - Call Center Customer Service in Omaha, NE (US)

    I have been working at Marriott full-time for less than a year

    Pros

    I like the positive feedback and opportunities for overtime. Training was thorough.

    Cons

    Low pay sucks big time. Working in a call center leads the public to treat you like you're an idiot. Isolating at times and wacky schedules.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  9.  

    If you want to work in hospitality you could do far worse than Marriott.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Service Representative  in  Saint Louis, MO (US)
    Current Employee - Guest Service Representative in Saint Louis, MO (US)

    I have been working at Marriott full-time for more than 10 years

    Pros

    Discount on rooms when it is available, is very nice.

    Cons

    Your schedule must been very flexible. If you have a large social life this may not be the place for you.

    Advice to ManagementAdvice

    Team building is a very good thing.

    Neutral Outlook
    No opinion of CEO
  10.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bistro Attendant  in  New York, NY (US)
    Current Employee - Bistro Attendant in New York, NY (US)

    I have been working at Marriott full-time for more than a year

    Pros

    Great benifits , great staff and supportive management

    Cons

    Really early mornings, hard to balance if you have a life outside of marriott unless your a morning person

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    It's a nice company to be apart of.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Marriott

    Pros

    Benefits, perks and discounts

    Cons

    Pay and advancement opportunities

    Recommends
    Negative Outlook
    Approves of CEO

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