Marriott

  www.marriott.com
  www.marriott.com

Marriott Reviews

Updated 16 December 2014
Updated 16 December 2014
1,447 Reviews
3.7
1,447 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Marriott President & CEO Arne Sorenson
Arne Sorenson
495 Ratings

Review Highlights

Pros
  • Good people, work-life balance, get to meet a lot of interesting characters (in 39 reviews)

  • Great benefits such as steeply discounted hotel rooms when traveling (in 80 reviews)


Cons
  • Work Life Balance went away with the re-organization of the sales department (in 50 reviews)

  • No work life balance, very long hours that inmediate supervisors don't appreciate (in 79 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great company to start

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Marriott

    Pros

    Employees, Friendly Environment, friendly guest's

    Cons

    Salary is not motivating to stay too long.

  2.  

    Could've been better...only got worse...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Atlanta, GA (US)
    Former Employee - Anonymous Employee in Atlanta, GA (US)

    I worked at Marriott full-time (more than an year)

    Pros

    The only redeeming quality of any work I've done with Marriott has been the people I work with and the interesting guests I've met. My fellow associates have been some of the coolest people that I've had the pleasure of interacting with and working alongside and some guests have been massively cool! They were the only reason I was able to stand working at either property for as long as I did. I made god friends and learned some things about myself, professionally and personally...but those things are things I really could've learned anywhere else...preferably anywhere else.

    Cons

    Now, I love people! I love interacting with others, I love communicating with others, but when there is an issue in the workplace and management tells you to stop basically "grow up", that is when you know that the company you work for is NOT for the people or hospitable in any way towards their supposed guests or their associates. In terms of work-life balance, what work-life balance? The hours are 24/7, 365 days, and management doesn't really respect the life part of that balance...especially if you are involved in anything outside of hospitality (i.e. school, part-time job, church, family, etc). If you majored in or absolutely LOVE hospitality, then it won't bother you....but otherwise, stay away. :P

    Advice to ManagementAdvice

    LISTEN TO YOUR ASSOCIATES! When everyone says something is wrong, something is wrong. When there is miscommunication or disrespect coming from the leadership, something is wrong. And if more than enough guests come up to speak about a particular individual causing disruption to their otherwise pleasant experience with staff and stay, something is wrong. It was our CEO, Arne Sorenson, that stated to (and I'm paraphrasing) treat your associates well, and the guests will be taken care of. Leadership doesn't automatically come with the job title...and status doesn't equal wisdom. Please...listen to your associates!!!

    Doesn't Recommend
    Negative Outlook
  3.  

    Great company to work for as long as you are in the right department

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marriott

    Pros

    This company is definitely the place to work if you are looking for growth. There are so many departments you can work in and so many different locations. Once you get hired and have worked six months in a position, you have the chance to apply within the company (worldwide) for another job. And already being an employee of the Marriott, you get to view the available jobs before they are opened to the public.

    Cons

    It really sucks that depending on what department you work in, you aren't always guaranteed hours. Working in the events department can be fun and busy at times, but then not busy at all when it comes to holiday seasons. I have pretty much for the past 4 months hardly had any hours of work. I'm not sure how they expect their employees to survive without hours. No hours, no pay.

    Advice to ManagementAdvice

    The Marriott is obviously a huge corporate company, thus meaning a lot of managers. Each department obviously has their own manager. I can't speak for them all but i would advice them to open their eyes to whats going on around them. And to make an effort to not have your employees feel like just a number. But then that's also expected at a corporate company.

    Recommends
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Overall was good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant General Manager in Bethesda, MD (US)
    Former Employee - Assistant General Manager in Bethesda, MD (US)

    I worked at Marriott full-time (more than 10 years)

    Pros

    Benefits and training Fun to work with some of the co workers

    Cons

    If higher management likes you will get a chance of moving up regardless of your knowledge about your job

    Advice to ManagementAdvice

    There is certain level of discrimination exit and I believe I was discriminated.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Low pay scale, small pay increases.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Night Auditor, Front Desk Agent, Manager On Duty in Tucson, AZ (US)
    Current Employee - Night Auditor, Front Desk Agent, Manager On Duty in Tucson, AZ (US)

    I have been working at Marriott full-time (more than an year)

    Pros

    there is a fair amount of paperwork but overall it is quiet and non- stressful. The guest are normally happy people and there is security for the over night shift.

    Cons

    They low wages are not much more than minimum wage and annual raises are about 2.5%. Work loads streadly increase with knowledge but the wages do not match.

    Advice to ManagementAdvice

    Stop being cheap.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  7.  

    Great company

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Marriott

    Pros

    good company.. Good values.. Nice way to meet new people and a plus if you are in the hospitality field

    Cons

    not so great pay. But they can raise you of they like you. Just be responsible and show up for you're shifts

    Approves of CEO
  8. 1 person found this helpful  

    Courtyard Marriott Hotel

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales and Accounting
    Former Employee - Sales and Accounting

    I worked at Marriott as an intern (less than an year)

    Pros

    staff was professional and friendly, I adapted very quick and learned so much .I worked in the sales and accounting department and I felt important and very much liked by my staff which were so much more experienced then me. I was respected and was given an opportunity to hold my own safety training class ( by my self) which involved the entire staff of the hotel to sit through an hour to 2 hour long test about blood pathogens, emergency conditions etc.

    Cons

    unfortunately my internship was over and due too layoffs at the time I wasn't able to be hired.

    Advice to ManagementAdvice

    please hire me again

    Recommends
    Approves of CEO
  9.  

    Excelent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Housekeeping in Hanover, MD (US)
    Current Employee - Housekeeping in Hanover, MD (US)

    I have been working at Marriott full-time (less than an year)

    Pros

    I am want grow up.
    Having another position.

    Cons

    In my position i don't have any motivated to grow...

    Approves of CEO
  10.  

    Incredible Company, Satisfied Employees!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Supervisor in Washington, DC (US)
    Former Employee - Operations Supervisor in Washington, DC (US)

    I worked at Marriott full-time (less than an year)

    Pros

    - Marriott takes care of their employees
    - The Marriott standard is upheld to the best of their abilities
    - Friends and family discounts at any Marriott, employee discounts are even better
    - "My company store" allows you to get discounts on anything you can think of with Marriott
    - Excellent training as an operations intern

    Cons

    - If you are going in to the hospitality industry, primarily management, you will work long hours. Those of us who love the industry already know this and are willing to continue working because we are passionate and driven, but for the associates just there for a paycheck it could be frustrating.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    "Never Changing but Ever Changing"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Executive in Richmond, VA (US)
    Current Employee - Sales Executive in Richmond, VA (US)

    I have been working at Marriott full-time (more than 3 years)

    Pros

    Marriott is an innovatory from ideas to the way we travel. BIG IDEAS BIG REWARDS. I love the culture!

    Cons

    Marriott's Sales structure has changed drastically over the past 5 years. I am uncertain of what the future looks like. It is a little scary.

    Advice to ManagementAdvice

    I have no advice to Management.

    Recommends
    Neutral Outlook
    Approves of CEO

Work at Marriott? Share Your Experiences

Marriott

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.