Marriott

  www.marriott.com
  www.marriott.com

Marriott Reviews

Updated 20 November 2014
Updated 20 November 2014
1,412 Reviews
3.7
1,412 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Marriott President & CEO Arne Sorenson
Arne Sorenson
489 Ratings

Review Highlights

Pros
  • Good people, work-life balance, get to meet a lot of interesting characters (in 35 reviews)

  • Great benefits such as steeply discounted hotel rooms when traveling (in 79 reviews)


Cons
  • Work Life Balance went away with the re-organization of the sales department (in 48 reviews)

  • No work life balance, very long hours that inmediate supervisors don't appreciate (in 77 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great!!

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marriott

    Pros

    Excellent pay, and discounts,free lunch,benefits

    Cons

    Open 24hours and on the holidays

  2.  

    Best place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Banquet Server
    Current Employee - Banquet Server

    I have been working at Marriott part-time (more than 10 years)

    Pros

    High standards, leaders that care, competitive wages, great benefits and limitless opportunities for growth! Love it!

    Cons

    The fastest career growth may require transferring to another location

    Advice to ManagementAdvice

    Your focus on taking care of employees so they can take care of guests is the genius of Marriott. Don't ever lose sight of it!
    “If you take care of your people, your people will take care of your customers, and your business will take care of itself.” -JW Marriott

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Fun, great for outgoing personalities. Good internship experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern in Toronto, ON (Canada)
    Former Employee - Intern in Toronto, ON (Canada)

    I worked at Marriott full-time (less than an year)

    Pros

    Easy-going guests and colleagues, and occasional free food and company events.

    Cons

    Theft within the employees, staff can be untrustworthy (housekeeping, maintenance or young front desk). They blatantly take your lunch items or steal from wallet if not kept securely in lockers.

    Advice to ManagementAdvice

    Pay your employees what they are worth.

    Recommends
    Positive Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Valet

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Valet in Tallahassee, FL (US)
    Current Employee - Valet in Tallahassee, FL (US)

    I have been working at Marriott full-time (less than an year)

    Pros

    Easy tips. Can be fast pace. Good pay. Nice hotel. The work environment is very friendly and plenty places to move around to.

    Cons

    Overnight. Working overnight can be hard especially if you are doing it and going to school it can be difficult. Also you may come across rude guest.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Credit Supervisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Credit Supervisor in Columbia, SC (US)
    Former Employee - Credit Supervisor in Columbia, SC (US)

    I worked at Marriott full-time (more than 5 years)

    Pros

    I set my own day, knew what needed to be accomplished for the day and with all of the added interruptions that would
    always occur, I was satisfied at the end of the day, that I had done my best, and on to the next day.

    Cons

    I basically had to learn the job by the seat of my pants. Meaning, my former boss left for health reasons, and I filled in for her, and then took her position when she was not able to return. No "formal training, learned as I went, and I believe I did a good job.

    Advice to ManagementAdvice

    Management was good, don't get me wrong, but sometimes they do not see potential in a person that is right in front of them. I firmly believe, that age DOES make a difference, not experience.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7.  

    Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Banquet Server in Erlanger, KY (US)
    Current Employee - Banquet Server in Erlanger, KY (US)

    I have been working at Marriott part-time (more than an year)

    Pros

    Fun and friendly environment to work in. Very accommodating for school.

    Cons

    Hours may be inconsistent. It all depends on the how much business the hotel has at the time. Usually pretty slow during some of the winter months.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Great company

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Marriott

    Pros

    good company.. Good values.. Nice way to meet new people and a plus if you are in the hospitality field

    Cons

    not so great pay. But they can raise you of they like you. Just be responsible and show up for you're shifts

    Approves of CEO
  9.  

    After a while it takes its toll on you

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Guest Service Representative in Quincy, MA (US)
    Former Employee - Guest Service Representative in Quincy, MA (US)

    I worked at Marriott full-time (more than 3 years)

    Pros

    You can use employee discounts for yourself for travelling and they also have friends & family rates you can help others with as well. I also never had to bring food to work because I would show up before my shift and have access to an all-you-can eat buffet in the break room that was prepared by the kitchen on top of being able to order a limited menu from the kitchen during the evening as long as the kitchen staff approved of it and the restaurant wasn't too busy.

    Cons

    The owners of the hotel were so profit-driven where they created a negative experience for customers and of course when you're the one who has to answer to these problems day in and day out it can take it's toll on you. Charging for Wi-Fi, parking, price gouging food & beverages, and any other way to squeeze money out of people in a full-service hotel means a lot of disgruntled guests.

    Advice to ManagementAdvice

    Don't look down on the people who are beneath you. There was all too often talk among lower ranking associates about being taken advantage of in many areas of the hotel. Areas like housekeeping and the restaurants specifically were targeted where associates were under staffed and over worked in regards to their pay. I was often the only bellman working at a hotel with over 450 rooms which means I would be completely swamped to the point where I couldn't even take a break to sit down and get off my feet without getting a call on my earpiece that I was needed out front.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10.  

    Wonderful Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Associate in Phoenix, AZ (US)
    Current Employee - Front Desk Associate in Phoenix, AZ (US)

    I have been working at Marriott full-time (more than an year)

    Pros

    Hotel Discounts and the employees that work here

    Cons

    Besided the Front Desk Associates management doesnt cope well with lower level employees

    Advice to ManagementAdvice

    Proper care of your staff

    Recommends
    Neutral Outlook
    Disapproves of CEO
  11.  

    Not the worst, definitely not the best.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Service Agent in Tyson's Corner, Fairfax, VA (US)
    Current Employee - Guest Service Agent in Tyson's Corner, Fairfax, VA (US)

    I have been working at Marriott full-time (more than 3 years)

    Pros

    weekly pay.
    Culture is very diverse.
    Teams and co-workers are usually great to work with.
    No shortage of hours, and in the event that there is, there are often many hotels that are in need of temporary staff and you are welcomed to help them.
    Communication between hotel properties is great. No matter what time, if you call a sister property, they will most certainly respond in a timely manner.
    Donation efforts.

    Cons

    Company growth- Not good, been here over 4 years and missed many holidays, birthdays, anniversaries working doubles, overtime, etc. with no recognition. I've applied to over 30 transfers within the company and have yet to even land an interview, only automatic emails of rejection, the majority of the positions were lateral moves too.
    Tuition Reimbursement- only applies to particular courses.
    Discounts- Often unavailable.
    work/life balance- non-existent unless you are in management.
    pay- Not capable of living off unless you are in management.
    management- When they leave for the day, that's it, they are gone, almost as if they forgot they even work here. Same goes for the weekends, Friday mid afternoon, (maybe) late afternoon comes, they are gone till Monday.
    working alone- very difficult with no maintenance/houseman/housekeepers.

    It is who you know, not what you know. Remember this If you plan to go up the latter.

    Advice to ManagementAdvice

    Attempt promoting from within.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

Work at Marriott? Share Your Experiences

Marriott

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.