Marriott Reviews

Updated 24 October 2014
Updated 24 October 2014
1,361 Reviews
3.6
1,361 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Marriott President & CEO Arne Sorenson
Arne Sorenson
463 Ratings

Review Highlights

Pros
  • Good people, work-life balance, get to meet a lot of interesting characters (in 34 reviews)

  • Great benefits such as steeply discounted hotel rooms when traveling (in 75 reviews)


Cons
  • Work Life Balance went away with the re-organization of the sales department (in 46 reviews)

  • No work life balance, very long hours that inmediate supervisors don't appreciate (in 74 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Needs Better Management

    • Senior Management
    • Culture & Values
    Current Employee - Anonymous Employee in Livonia, MI (US)
    Current Employee - Anonymous Employee in Livonia, MI (US)

    I have been working at Marriott part-time (less than an year)

    Pros

    Flexible, company outings, employee discounts

    Cons

    Working holdidays, lack of authority by management, employees are not held responsible for their own actions

    Advice to ManagementAdvice

    Follow your employee manual.

    Negative Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Worked for Marriott International for over 15 years. Started in the hotels and after several years ended at Headquarter

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in Bethesda, MD (US)
    Current Employee - Director in Bethesda, MD (US)

    I have been working at Marriott full-time (more than 10 years)

    Pros

    Benefits including medical, dental, disability, profit sharing, vacation time, some departments offer telecommute and flextime, daycare for a fee, exercise club for a fee, cafeteria, gift shop, post office. Associate rate for hotel rooms with good discounts. Competitive pay. Formalized HR and associate review policies. Big company so many opportunities in different departments. Respected company in the area. If you are a person who is type A competitive and enjoy big company politics then this is the place for you...

    Cons

    Although they claim, the company culture is still the same "we take care of the associates so that they take care of the guests" the company culture has changed signifigantly to be direct profit driven. They no longer value expertise in the hotels or the hospitality industry and go out of their way to outsource and/or hire people outside of the hospitality industry. This has resulted in not accomplishing objectives because the right people are not in the right jobs and therefore it takes more time, money to get anything done and in the end although they think they saved money but outsourcing they actually increase cost because of the lack of expertise and inefficiences. Customer service is suffering as a result. Departments are very sioled and each VP is more concerned with covering mistakes vs learning from them, and competitive to the point of heeding progress. Therefore switching departments and job growth is very difficult because of this competitive and siloed environment. Associates are expected to work long hours to reach unrealistic deadlines with inappropriate staffing and is very stressful environment . Workload varies greatly between departments. What was once a culture of collaboration and a work family is now one of competitiveness and backstabbing. I long for the days of the old Marriott ...

    Advice to ManagementAdvice

    Marriott International is a different company now, so instead of saying that has maintained the same culture and philosphy be open and honest about what Arne Sorenson's real philosphy is because it certainly is not what it use to be. Should value expertise of individuals with hospitality experience and education vs throwing them out the door and replacing them with people with no experience in the industry. Need to invest in research and development so that we stay ahead of the competition and implement innovation ahead of our competitors vs always playing catch up.

    Disapproves of CEO
  3. 1 person found this helpful  

    It's ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Clerk in Andover, MA (US)
    Current Employee - Front Desk Clerk in Andover, MA (US)

    I have been working at Marriott full-time (less than an year)

    Pros

    The people I work with are great and there is a lot f room to grow and stay with the company in different areas

    Cons

    The pay is not the greatest and many times you are required to do things outside of your job description.

    Advice to ManagementAdvice

    None

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Good and interesting work but be prepared to be married to your job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Marriott full-time (more than 8 years)

    Pros

    Good company with solid reputation as a business and an employer. Interesting and different job opportunities are available if you carefully build your network.

    Cons

    At HQ, the spread of work is not even close to even. Diligent employees carry the dead weight of people who have long ago outlived their value. Marriott lifers love hotels more than they love being home and they expect the same of their associates. Be prepared for long hours and low pay relative to the amount and intensity of the work. If you're a parent, do your homework so you're not surprised by the skimpy leave benefits.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    supervisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Supervisor in Chicago, IL (US)
    Former Employee - Front Desk Supervisor in Chicago, IL (US)

    I worked at Marriott full-time (more than 10 years)

    Pros

    people are nice enough - they should be - they're not paying you enough for what you're giving up - a great job to do while you're putting yourself thru school to get a job that really pays you decently

    Cons

    having to work weekends, evenings with no extra pay other than holidays, which you can't get off because turnover is so high for all the mentioned reasons for nowhere near enough money - plus they cut your hours if business not going well

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Loss prevention

    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Marriott

    Pros

    Weekly pay and good co workers

    Cons

    Poor management not enough staff to cover. Shifts

    Advice to ManagementAdvice

    Become a leader of your position

  8.  

    Great place to work with a big variety of calls.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care and Sales Specialist in Omaha, NE (US)
    Former Employee - Customer Care and Sales Specialist in Omaha, NE (US)

    I worked at Marriott full-time (more than 3 years)

    Pros

    Wide variety of positions in the call center. They like to hire internally. They are open 24hrs so there is a wide variety of schedules to choose from.

    Cons

    Working holidays and weekends is required until you have tenure. Sometimes it is difficult to get time off when it gets busy during the summer months

    Advice to ManagementAdvice

    Monitoring calls and explaining all the rta aspects when you first get hired.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Great place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Banquet Server in Baltimore, MD (US)
    Current Employee - Banquet Server in Baltimore, MD (US)

    I have been working at Marriott full-time (less than an year)

    Pros

    Great enviaroment and good package of benefits

    Cons

    Just 12 days paid time off

    Advice to ManagementAdvice

    More interest in the employeds

  10.  

    No Innovation. Just Lodging.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Marriott

    Pros

    Lots of vacation time and discounts.

    Cons

    No innovation. No creativity. Just room bookings.

    Advice to ManagementAdvice

    Out with old.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11.  

    Low Pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Accountant in Atlanta, GA (US)
    Current Employee - General Accountant in Atlanta, GA (US)

    I have been working at Marriott full-time (more than an year)

    Pros

    Nice people to work with

    Cons

    Pay rate is very low

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