Marshalls

  www.marshallsonline.com
Work in HR? Unlock Free Profile

Marshalls Reviews

Updated 16 August 2014
Updated 16 August 2014
404 Reviews

2.8
404 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Marshalls President & CEO Carol Meyrowitz
Carol Meyrowitz
139 Ratings

Review Highlights

Pros
  • Flexible schedule for part-timers going to school (in 17 reviews)

  • Works as a easy part time job but there is very little potential for growth (in 15 reviews)


Cons
  • Very low pay : raise did not roll over with minimum wage hike (in 37 reviews)

  • You will be bombarded every FIVE MINUTES to see if you got them a credit card or not (in 36 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    it seems so good but really isn't

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    the people are really why most of us come to work everyday

    Cons

    credit cards are all they care about. short staffed and under paid

  2.  

    Not a bad job. Always stay busy so times goes by fast.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Okemos, MI (US)
    Current Employee - Sales Associate in Okemos, MI (US)

    Pros

    Mostly busy work so you dont have to clock watch. Working on trucks days are the best, donthave to deal with customers.

    Cons

    Most of the time, you will have to work register at one point in time

    Advice to ManagementAdvice

    Always nice and fair with scheduling

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Pretty fun, and challenging on a daily basis.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shoe Department  in  Cape May Court House, NJ (US)
    Current Employee - Shoe Department in Cape May Court House, NJ (US)

    Pros

    I work in the shoe department and time flies very fast since there are usually a ton of shoes to put out.

    Cons

    Low wages and minimal hours, but the employees are usually a hoot to listen to. Customers are pretty much pigs and you must pick up after them as if they were kids.

    Advice to ManagementAdvice

    Use more psychology to get more work done. Commissions should be given on credit apps. There was a time when this was so.

    Recommends
    Positive Outlook
    No opinion of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    Customer Service Entry Level

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier/Associate  in  Fairfax, VA (US)
    Former Employee - Cashier/Associate in Fairfax, VA (US)

    Pros

    It is a very diverse employee pool. However, the majority of the employees are great to work with. Many are willing to help each other through out the shift despite some cultural and language barriers. If you like shopping this particular store you get a decent discount considering they already have low prices.

    Cons

    The customers can be inconsiderate by making a mess through the store and sometimes expecting a discount on an already discounted item. It can be physically demanding on busy weekends as you try to keep your department looking presentable due to inconsiderate customers.

    Advice to ManagementAdvice

    Value the hard work of your employee.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    My review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Atlanta, GA (US)
    Current Employee - Sales Associate in Atlanta, GA (US)

    Pros

    Needed a quick job to make money

    Cons

    Pay and bad discounts were some cons

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Floor Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    Pros

    The co-workers and managers are all very good people. Easy to talk to management about problems with schedule and some of the store policies. The managers are respectful of different cultures and try to make the work environment as friendly as possible while maintaining a professional relationship.

    Cons

    Some of the customers are obnoxious, and difficult to deal with. The Rewards Credit Card is given too much attention while other products by TJX- the Access Card and gift cards- are given little attention.

    Advice to ManagementAdvice

    Train the cashiers to be faster when ringing up customers, and inform them about the Access Rewards card.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great first job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate/Cashier  in  Sacramento, CA (US)
    Former Employee - Sales Associate/Cashier in Sacramento, CA (US)

    Pros

    Generally friendly atmosphere. The work and routine is easy to learn and coworkers are always willing to help out.

    Cons

    Sometimes having one person in an entire department makes closing at the end of the day a little difficult, especially during holidays. Managers don't seem to care about associates, as long as credits are sold and the store closes on time.

    Advice to ManagementAdvice

    I think it's fine when I see managers just standing around and surveying the store, but when extra help is needed it wouldn't hurt to jump in. Sometimes the two week notice for RTOs cuts it a little close.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Great first job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate/Cashier  in  Winston-Salem, NC (US)
    Former Employee - Sales Associate/Cashier in Winston-Salem, NC (US)

    Pros

    Not an impossible job to do, just have to be willing to put forth the effort.

    Cons

    Sometimes customers aren't kind and managers aren't either.

    Advice to ManagementAdvice

    Be consistent.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    Former Employee - Sales Associate  in  Fort Myers, FL (US)
    Former Employee - Sales Associate in Fort Myers, FL (US)

    Pros

    Great flexibility with scheduling difficult hours and times. Great on the job training with cash handling, customer service, returns, recovery of store, and putting out inventory. Most people very nice to work with

    Cons

    Minimum wage, long retail holiday hours. Midnight at times!!!

  11.  

    Be ready for a Roller Coaster Ride

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Marshalls is comprised of a very diverse group of associates that work extremely hard to produce results to reach the bottom line. It is amazing to learn about the many different cultures and how such a diverse team may come together to drive results and reach goals. Marshalls is a great company to work for when you are just "passing" through or just looking for something to do on your free time. For instance, if you are a college student or if you have a partner who is able to support you and you are just looking for a little extra money and something interesting to do in your free time. Very flexible hours and scheduling. You want off for 4th of July? No problem if you get your RTO in 3 weeks in advance to the scheduling manager.

    Cons

    Being said, Marshalls brings together a very talented group of hard-working individuals who strive to keep the company thriving in many different economic times. The cons of this is that these hard-working committed individuals do not always reap the benefits with such little non-competitive pay such as minimum wage. Occasionally, a hard-worker will receive a grant raise but, these are given out so rarely to only one or two individuals the entire year if even. If you are a Manager, be prepared to work every holiday and a lot of nights and weekends, creating very minimal work-life balance. Should you want opportunity to move up efficiently, be ready to relocate--anywhere in the district.

    Advice to ManagementAdvice

    Understand the true foundation of the pyramid--the people. The committed associates who have worked hard to drive results even when the payroll bucket was small--exhibiting more energy and effort to make up for an unrealistic payroll bucket established by Corporate. If Associates were offered competitive pay and not just minimum wage through their experience, then this could solve the problem of turnover being high in some stores due to resignation for a better position. Corporate should communicate more with store-level management to establish connections that could potentially help the bottom line by "listening to learn". Upper Management should utilize leadership principles just as Upper Management preaches to store-level management to utilize it on a daily basis. If Upper Management truly believed in growth and development, there would be a budget for it as well as proper training for the right associates. All of these if fixed could impact the bottom line immensely as well as keep attrition at a healthy level.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

Worked for Marshalls? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.