Medecision Reviews

Updated 4 March 2015
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  1. Helpful (10)

    Was a great company at one time...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Medecision full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Was a great company for many years, not so much now... all chiefs and no Indians

    Cons

    Deb Gage as CEO - running it into the ground... only cares about herself and her friends...

    Advice to Management

    Care about your employees, care about your customers! Culture and values - you have none!

  2. Helpful (17)

    Once a great company that was like a family to many

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager
    Former Employee - Project Manager

    I worked at Medecision full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    - Flexible schedules and work arrangements.
    - Above average pay and generous bonus structure
    - Non-management employees want to do a good job, want to succeed and want their peers to success as well

    Cons

    Deb Gage named CEO in 2011 which coincidentally(?) is the last year Medecision was awarded as one of the best places to work in PA. I have no idea why they would still want to list, on their website, an award they last won 3 years ago. It raises questions as to what happened in 2012 and 2013.

    Deb has surrounded herself by people who only agree with her. Recent, abrupt departures and demotions of some
    senior directors and VPs were of those who:
    A. Were hired in the pre-Gage era
    B. Will voice their opinion and provide constructive criticism if they do not agree with a decision or directive.

    Each of the layoffs in 2011 and 2012 included at least one person who had a noticeable run-in or disagreement with Deb.

    If the accusations that recent positive reviews on Glassdoor were planted or submitted per Deb's instruction shows that senior management has no interest in understanding why morale is low. This, coupled with a rebranding and an expensive lobby facelift (which was for naught since they moved to a new building) shows they want to mask any problem rather than resolve it.

    Advice to Management

    Start with the inside and work your way out to return Medecision to its glory from the 90's and early 00's.

    Embrace the outspoken, the dissenters, the loudmouths, the squeaky wheels, the challengers. It's nice to work with people who all have the same ideology and agree on everything. But the flaw in that utopia is you all may be agreeing on the wrong thing.

    Glassdoor, is used by potential new employees, and increasingly, by potential clients, as a peak into your company. You should start using it for that reason as well. This is an incredible opportunity for you to receive very candid feedback from your employees. Use it to your advantage.

    It is on you to improve morale.

    Every employee is part of your Marketing department. If they are happy working for you, they will have nothing but positive things to say about the company they work for and be excited about the products they develop. But, as you can see, they are not happy working for you and your are realizing that bad press is not necessarily better than no press.

  3. Helpful (19)

    A toxic environment...run the other way.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager
    Former Employee - Senior Manager

    I worked at Medecision full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Was once a good place to work. There was great team work that resulted in projects being completed on schedule and budget. There was an appropriate level of stress but not unreasonable expectations. Management was close to what the employee challenges were.

    Cons

    The environment dramatically changed to one of blame and finger-pointing when the current CEO joined the company. All customer issues were blamed on the staff when the clients told the staff that their primary beef was their interactions with the CEO and other company executives.
    The marketing spin to employees and the market is not truthful. There is no trust in the executive team due to repeated actions that demonstrate lack of respect of employees.
    The extremely high turnover rate is primarily due to lack of accountability at the executive level and highly questionable HR practices.
    Many competent employees are now gone and the impact to the company is devastating.

    Advice to Management

    Take a course on ethics and alter management decision-making approach appropriately.
    Stop playing games to change the company image and figure out how to honor commitments (or do not make commitments you cannot honor).
    The 7 positive posts on Glass Door (entered between 9/17-9/24) were made by current employees who were instructed to write them by the CEO. Prior to those comments, the CEO approval rating was 0. Not surprisingly, the CEO approval rate has suddenly climbed to 21%. This behavior subverts the intent of this website.
    The reason that Medecision moved to a new location is because the CEO has cut the workforce in half and the company no longer needed all of the space it was occupying. Additionally, a new office was opened in Dallas, where the CEO and head of sales live. Convenient.
    All executives except the CFO live in other states and are rarely seen in the primary office. Better visibility and connection with employees would help morale and therefore productivity.

    Medecision Response

    Oct 08, 2014Chief People Officer

    First it has to be said that for people, for companies and for markets, growth and comfort don’t coexist. Medecision is filled with passionate people who bring their best each and every day for our ... More

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  5. Helpful (9)

    Change it before it is too late

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Medecision

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Work life balance. Full support of leadership for flexible work schedule. Small staffing allows employees to gather additional skills by assisting outside of department or stepping up and asking.

    Cons

    Always losing focus on strategic vision because of need to be responsive to customers.
    Biggest blame game ever witnessed. Employees have to spend time tracking down not what wrong but who did it.

    Advice to Management

    The company is getting very close to the edge of no-return and heading straight down the path to self-destruction. But there still is a sliver of hope to save it. But now is the time to act.

    Customers are getting frustrated because of the turnaround time to answer questions and issues. The time is because of processes put in place to support the blame game. Be one front to the customer. Don't give them the message that this department is looking at so, and the a week later, the next department is...

    Be forthcoming with the employees. The amount of turnover in the past two years is staggering. But some of your employees still believe in the company and the vision. Do them a favor... Remind them why they should. Be honest. Address the issues, make full acknowledgement of the turnover and accept some of the responsibility.

    The talent in this company is outstanding. This place can rise back up, just need time and the proper tools put into place.

  6. Helpful (14)

    Business Case of how NOT to run a company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Director in Chesterbrook, PA (US)
    Current Employee - Senior Director in Chesterbrook, PA (US)

    I have been working at Medecision full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Small and initmate feel
    Work/life balance
    Employees from every level that commisurate with each other

    Cons

    Leadership is grossly underqualified
    Voted "most hated job thus far" by current employees
    Leadership can not articulate a strong business strategy

    Advice to Management

    I have seen this company go from very promising to a nightmare on all levels. Morale is horrilble and has been for about 2 years. Leadership knows this yet will do nothing to make it right The most recent insult is a message we received from the top asking us to post reviews on Glassdoor to dissuade the negative views. Good or bad wink-wink. The employees that stay are merely doing it because its comfortable. You would be hard pressed to find an employee that really cares about the happiness of our customers or quality of what they receive at this point. Top leadership is generally just unliked. The prevailing feeling is that chief is not trustworthy. HCSG should really consider dissolving the relationship if they wish to have a stronger bottom line.

    Medecision Response

    Sep 28, 2014Chief People Officer

    No ‘wink-wink’ intention at all, Senior Director. The leadership team at Medecision welcomes, honors and works hard to address all employee feedback, the pros and the cons, and offers many avenues ... More

  7. Helpful (13)

    Unhappy employees, Unhappy clients

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Chesterbrook, PA (US)
    Current Employee - Anonymous Employee in Chesterbrook, PA (US)

    I have been working at Medecision full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Flexible schedule with telecommuting and work-from-home options.
    Adequate pay and benefits.
    Everyone is buzzing about the fancy coffee machines in the new offices.

    Cons

    ELT and SLT do not get along in their own teams, hire personal cronies without the requsite skills sets or industry knowledge to move Medecision forward, and are not seen as credible by the employees.
    Performance issues with leadership and staff, are not addressed while high performing staff is exiting out the door at an alarming rate. Employee morale is at an all time low. Clients are dissatisfied and we cannot seem to turn the tide.
    Unprofessional communication is frequent, in person, on the phone and during meetings. We are encouraged to speak candidly, yet when the few who risk it are blackballed, it makes people think being quiet is the better option. The workplace pipeline is rich with information as leadership seems incapable of knowing when and what to share.

    Advice to Management

    ELT/SLT-Hold each other accountable and if your peers cannot lead the Medecision charge, help them out of the organization now. Stop lying to employees and clients.

  8. Helpful (9)

    Great company for VPs; so bad for workers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Wayne, PA (US)
    Current Employee - Anonymous Employee in Wayne, PA (US)

    I have been working at Medecision full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Flexible work schedule. If you are a VP or SVP, the money and perks flow.

    Cons

    The cast system is in full play at Medecision. Upper management lives the high life while anyone working or producing is expected to work like a dog! There is too much work for the number of staff.

    Advice to Management

    Cut scope or add staff. Listen to employees. Consider promoting existing employees instead of bringing in new high dollar people that know nothing.

    Medecision Response

    Sep 30, 2014Chief People Officer

    Medecision is actively recruiting staff at all levels of the Company. In the last year, we have hired many employees at Director and lower levels, or about 75% of total recruitment. We also have an ... More

  9. Helpful (8)

    don't drink the kool-aid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Medecision full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    smart people who are hard working

    Cons

    parent company plugged in leaders because they were friends from prior lives not because they were good leaders who care about how people are treated; seems like recent positive reviews are either from those who drank the Kool-Aid or submitted by senior managers to off-set the overwhelming negative feedback about them

    Advice to Management

    it is not all about you, your salaries and bonuses. How about showing commitment by actually living nearby not in another state that requires air travel to and from your home. Parent company, shame on you too.

  10. Helpful (6)

    been there 3 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pion in Chesterbrook, PA (US)
    Former Employee - Pion in Chesterbrook, PA (US)

    I worked at Medecision full-time (More than 3 years)

    Negative Outlook
    Disapproves of CEO
    Negative Outlook
    Disapproves of CEO

    Pros

    Nice co workers, very friendly and hard working.

    Cons

    managers suck. 4 vp's just resigned. other workers are leaving on a weekly basis. lot's of outsourcing. management hires there friends who are clueless and bullies. my manager belittles our staff with condescending emails to our entire group, singling out individuals. hi stress levels. CEO is on her own agenda, driving the company into the ground. Management is clueless as to why someone wants to leave.

    Advice to Management

    Stop hiring friends or former co workers from previous companies. Stop hiring consulting companies who are lazy and do not know what they are doing.

  11. Helpful (4)

    Road map?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Client Facing in Philadelphia, PA (US)
    Former Employee - Client Facing in Philadelphia, PA (US)

    I worked at Medecision full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Great benefits, great people, and great marketing.

    Cons

    Ridiculous hours, no work/life balance. Everything seems to be a challenge to get done since they let go a third of the company.

    Advice to Management

    Don't just talk the talk, walk the walk. Trying so hard to be employee friendly and change the culture, but it's not working.

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