Michaels Stores

www.michaels.com

Michaels Stores Reviews

Updated 29 January 2015
Updated 29 January 2015
1,110 Reviews
2.9
1,110 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Chuck Rubin
196 Ratings

Review Highlights

Pros
  • Employee discount is OK, not as much as other retailers but also better than nothing (in 85 reviews)

  • I liked the people I worked with and working around arts and crafts (in 22 reviews)


Cons
  • Benefits for part time is not so great - maybe they could offer full time benefits to (in 76 reviews)

  • People who have been there nearly a decade still don't get full time (in 74 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 4 people found this helpful  

    Depends Heavily on the Store; Company = Not so Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Michaels Stores (more than 3 years)

    Pros

    -flexible scheduling
    -close knit employees
    -some room for creativity
    -not overly challenging, just tedious
    -promotes from within; I personally have had great experiences in the growth aspect at Michaels due to a very supportive SM. the store is always looking to find candidates who already work there to fill a higher position rather than bringing someone new in
    -some great, supportive managers on store-to-store basis
    -you meet some great artistic people, both employees and customers
    -flexible transfers. I know quite a few people who have transferred from one Michaels to another with little trouble, as well as leaving for school and being welcomed back when they are available to work again.

    Cons

    -poor HR
    -constantly understaffed; 2 people required to do the work that 10 people would normally be assigned to
    -constant corporate visits and 'new ideas to implement' without the time, people, or resources to do so
    -corporate has no backbone; they give SOPs to follow, then scold you for following them at the first hint of customer dissatisfaction
    -outdated technology
    -loss prevention focuses disproportionately on employee theft. takes little to no action to prevent the constant grand theft carried out by 'customers' on a regular basis
    -regularly schedule more people than payroll allows for, then cuts the employees the day they are supposed to come in OR
    -underschedules and then depends entirely on manager on duty to 'call people in' who often, understandably, already have plans on their day off
    -overall, corporate is VERY stingy with their money, seemingly to their detriment in the long run. customers are constantly complaining (about most of the stores) having no one on the floor or not enough cashiers, often leaving their merchandise in their carts because they either can't find help or the lines are extraordinarily long.
    -very little training; it is really on a day-to-day basis, which is good in some ways because the employees learn as they go, but a really terrible method when the new employees need to call for help during every other transaction because they weren't trained to deal with that particular situation. problems still arise with employees not knowing certain things months after they've been hired because there is no proper training

    Advice to ManagementAdvice

    -better training for new employees
    -more support of employees (corporate, not in-store) overall
    -more logical SOPs, and follow through with them
    -better communication methiods

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 3 people found this helpful  

    Used to be great / now not so much

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CEM in Stockton, CA (US)
    Current Employee - CEM in Stockton, CA (US)

    I have been working at Michaels Stores

    Pros

    Fun environment if you like arts and crafts. Clean stores and ever changing merchandise . Flexible scheduling if you're part time or non management .

    Cons

    WAY, understaffed. Expectations are ridiculous with the amount of work vs the amount of help you are budgeted for. Not a lot of room for advancement .

    Advice to ManagementAdvice

    Go back to having more than 1 FT. Sales associate . We used to have 4 not including framing and now we have 1 with the same amount of work. It's unachievable. Hobby Lobby kills us on the customer service because of the lack of people in the sales floor. Hold managers accountable ,stop slapping wrists and dangling carrots in front of people who are genuinely interested in moving up . Associate appreciation is lacking which creates poor morale . That along with low wages for part time associates does not make for a successful operation .

    Recommends
    Neutral Outlook
    Disapproves of CEO
  3. 2 people found this helpful  

    Overall a good job

    Current Employee - Sales Associate/Cashier in Hickory, NC (US)
    Current Employee - Sales Associate/Cashier in Hickory, NC (US)

    I have been working at Michaels Stores

    Pros

    Great people to work with, nice atmosphere, customers are normally very nice, tasks are generally easy, and get to see all the pieces of art done by customers.

    Cons

    No real training, pay and the hours stink, email collecting is a major part of the job, and have to work long hours just to get a break.

    Advice to ManagementAdvice

    Treat employees better and give some sort of a raise.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 2 people found this helpful  

    Quit after 5 years. Frustrating management and company practices. Good and bad, some nice people there.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Specialist/Events in Sacramento, CA (US)
    Former Employee - Sales Specialist/Events in Sacramento, CA (US)

    I worked at Michaels Stores

    Pros

    Creative surroundings are a plus. Lots of pretty things to look at. Free craft classes for employees (supplies not included, of course) Birthday parties for kids were fun. Get to move around a lot.

    Cons

    Full time employment required open work availability making other aspects of life unrealistic to pursue e.g. education, or any other activities outside of work. Hours range is all over the place and schedule is different week to week. Raises yearly on lower half of a dollar hourly, usually around .30-.50 cents. Can take years for promotions to become available and usually require working in a different city away from where you're living. Lots of waste and seasonal products thrown out. Lots of junky pre-landfill products sold. Various invasions of personal privacy e.g. bag and coat checks daily and all locker combos required to be kept on file to search employee lockers whenever.

    Advice to ManagementAdvice

    Show your employees you value them as assets to the company. Give incentives. Foster and encourage growth and development.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    Worth the work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate/Cashier in Durham, NC (US)
    Current Employee - Sales Associate/Cashier in Durham, NC (US)

    I have been working at Michaels Stores part-time (less than a year)

    Pros

    While the customers are rude most of the time, the other employess at this location are great. My boss is understanding if we need to switch shifts with each other, she doesn't overload us with work, and if we need extra hours she makes sure to either schedule for some extra days or call us in first when someone calls out.

    Cons

    Don't always get enough hours to start off with, and can't always find someone to switch shifts with if I absolutely need to be off that day. Small store, so it gets very crowded very quick.

    Advice to ManagementAdvice

    A slight raise for sales associates and cashiers would be great. For dealing with people the way that we have to do, I believe we deserve to be paid a little bit more. 9$ an hour or so as a base pay would be a good start. Firing people who do not do their job and excessively call out for no reason would be a huge improvement also.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Alright, great learning if you enjoy different crafts

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Floor Associate in Toronto, ON (Canada)
    Current Employee - Sales Floor Associate in Toronto, ON (Canada)

    I have been working at Michaels Stores part-time (more than a year)

    Pros

    I learned about so many different products and what different crafts are. ..... employee discount is nice too....

    Cons

    -EMAIL COLLECTING. PLEASE GET RID OF IT. IT IS POINTLESS AND OUTDATED TO PUT SO MUCH EMPHASIS ON EMAIL COLLECTING. Its a terrible experience for the customer and for the employee. You have 4 major things pulling against 'the importance of email collecting' - 1- Flyers, 2- Website provides the coupons, 3- they get a 20% discount if the customer does it THEMSELVES, 4- MICHAEL'S APP. Seriously, there is NO REASON, it doesn't create an account (which most customers think it does),. I hate having to push and push ("may we have it again?"). I got scolded by management I wasn't getting enough emails because customers were telling me NO. This is a variable I cannot control, I can't force it out of them. I have to make up fake emails just to keep up with the ridiculous quota of 25 %. PLEASE STOP PUTTING SO MUCH IMPORTANCE OF EMAIL COLLECTING ON THE EMPLOYEES. ITS A TERRIBLE EXPERIENCE FOR EVERYONE.

    -Needs more Canadian-related products. It pains me to see books about "learn all 50 states!" or hearing the constant 'Americana paint is made right here in the USA!" .. literally no one cares. If we're not to have all your products then at the very least take some Canadian known products and sell those, so at least it shows you're making an effort to show that you care about having your company in a different country. INTEGRATION MY FRIENDS.

    Advice to ManagementAdvice

    Stop living 10 years behind everyone else, email collecting in stores is A THING OF THE PAST. It is a terrible experience for everyone. As an employee and a customer, it is by far the most unpleasant thing about Michael's and ruins my experiences.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Job was fun, employees weren't

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Certified Custom Framer in Falls Church, VA (US)
    Former Employee - Certified Custom Framer in Falls Church, VA (US)

    I worked at Michaels Stores part-time (more than a year)

    Pros

    The job was really enjoyable, most customers were nice to talk to. You get the chance to be creative and helpful. Generally, its a pretty easy job depending on who your working with.

    Cons

    Weekly goals were difficult to reach and when you did reach them it still wasn't appreciated or noted. Many other employees had trouble preforming their jobs and needed more assistance then they should've, managers were often rude and difficult to work with.

    Advice to ManagementAdvice

    Recognize when your employees do well and pay attention to how people preform their jobs. To many people were detrimental to the over all production in the frame shop which made everyone look bad.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    An experience worth making

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Michaels Stores part-time (more than a year)

    Pros

    Great coworkers
    Decent pay
    Flexible hours
    Usually nice customers
    Fun environment

    Cons

    Can be very hectic especially around the holidays

  10.  

    It was fine.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal Replenishment Associate in Charlottesville, VA (US)
    Former Employee - Seasonal Replenishment Associate in Charlottesville, VA (US)

    I worked at Michaels Stores part-time (less than a year)

    Pros

    The management and staff are nice, hardworking individuals. The hours are early, which is good for those with college and/or other jobs. The work itself is fulfilling, even if some of the trappings of it aren't great (see Cons).

    Cons

    The pay was sub-par, but not entirely unexpected for a part time seasonal position. Hours were inconsistent, varying anywhere from 25/week to 7.5/week (again not a complete surprise considering the nature of the job), and schedules were issued Thursday (at the earliest) for a week that starts on Sunday. It wasn't uncommon for the wrong schedule to be posted, often leading to confusion, especially with the irregularity of the hours. I wasn't employed long enough to verify, but other staff and management consistently complained that the upper management changes at least once per year, which I would imagine could cause quite a few problems for more long-term employees.

    No opinion of CEO

Michaels Stores Photos

Outside of a Michaels store located in Eden Prairie, Minnesota.
Michaels 135 Promenade Blvd.
Willow Grove!

+ Add Photo

Work at Michaels Stores? Share Your Experiences

Michaels Stores

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.