Michaels Stores

  www.michaels.com
  www.michaels.com

Michaels Stores Reviews

Updated 24 October 2014
Updated 24 October 2014
984 Reviews
2.9
984 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Chuck Rubin
155 Ratings

Review Highlights

Pros
  • Employee discount is OK, not as much as other retailers but also better than nothing (in 82 reviews)

  • I liked the people I worked with and working around arts and crafts (in 22 reviews)


Cons
  • Benefits for part time is not so great - maybe they could offer full time benefits to (in 72 reviews)

  • If you are not a manager of a department or of the whole store, you will not be full time (in 70 reviews)

More Highlights

Employee Reviews

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  1. 5 people found this helpful  

    Replenishment Team Deserves Better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Replenishment Associate in Mooresville, NC (US)
    Current Employee - Replenishment Associate in Mooresville, NC (US)

    I have been working at Michaels Stores part-time (more than an year)

    Pros

    -Great work/life ratio and they work around your schedule if you'e in school, so a great part time job for anyone who isn't looking to get a lot of hours or pay.

    -Most of the employees and managers at the store I work at are amazing people. This makes working easier because you're not always on your toes afraid to be judged or whatnot.

    -Basic benefits for part time employees that include life insurance, dental and vision (but none of them really cover much of anything) and you have to enroll when open enrollment begins, which may mean waiting for a while.

    Cons

    I will address many concerns that I have with Michaels and here are the things I will be addressing below:
    ~Low Pay
    ~Not Enough Hours
    ~The way that some of the things done at Michaels are just way too old fashioned when you compare them to other companies
    ~Not being recognized for hard work
    ~Constantly being haggled for going over hours because of things we cannot control.
    ~Hardly ever an opportunity to move up/being promoted or switch job roles

    Here we go:

    -Michaels does not drug test or do background checks, where as this may seem like good news to some, the way I see it is they'll basically let anyone in which causes a problem for other employees. Once you've been around the person for a while you get to learn more about them and often that turns out to be a bad thing.

    -I worked with a few newly hired people that I found out some things about them that would cause other employers to fire them on the spot. I still wonder how they are still working there, even after being there for a few months and never improving their work ethics and basically being lazy and giving off a "I don't care" attitude about everything. Just makes me shake my head, we lose really amazing people who get replaced with people who just don't care. It's very irritating.

    -They pay could be MUCH better. They hired me at 5 cents more than minimum wage which is still pretty bad for the amount of work the replenishment crew does for the store. We keep the store running, keep the shelves stocked and neat, we come in at 3am to unload the freight trucks, BY HAND, box by box. We get no breaks, no lunches and are constantly RUSHING around the whole time we're at work to get everything done in time to be able to get off on time (which never happens because there's just too much to do within the amount of time they allot us to have) and then we get talked down to for going over hours. I don't even have time to take a restroom break half the time because of how fast and hard we're working.

    -I just recently got a raise, only of 19 cents. 19 cents? Really Michaels? My manager told me that it was so low because I had not yet been there for a full year to receive my entire 25 cent raise that I would have gotten if I had been there a full year. Then he proceeds to praise me on the hard work I do and how well I do my job and how happy he was to have me as an employee. Oh yeah, I'm sure you're really happy to have me as an employee. 19 cents is basically taxes people. I know so many more places that pay at least $8 an hour to new hires and give them automatic 25 cent raises one or more times a year. But nope not me. I was only a month off of being there for a year. A month. But nope, 19 cents is all I get.

    -There are so many things that corporate can change at Michaels that would make the replenishment crews job so much easier, that would make unloading the truck go by MUCH faster, and we could get out on time like they would like us to, but the way things are done at Michaels makes it basically impossible sometimes to get off on time. Yet we get talked down to. We work so hard to get everything done, and are never rewarded for it or even acknowledged for it. When inventory and Audit came around, the replenishment crew worked so SO hard to make everything as perfect as possible so that we would pass with flying colors. We did really well, our manager and our district manager had promised us a free lunch for passing so well and working so hard. We never saw that lunch. We even asked if it was going to ever happen, our manager assured us we would get it. Never got it. So much for showing your appreciation for our hard work guys. This is why you are losing great employees.

    -The work itself is not hard, what makes the job unbearable at times is the fact that everything is done in such a fashion that it's just, well, WAY TOO OLD FASHIONED! When we get our freight trucks in (which sometimes, specially in the holiday season, turns up to be a completely full trailer load just for our store) the truck is loaded completely mixed. Everything is on pallets, but the boxes are completely mixed. All of our stocking boxes have labels on them that tell you what section of the store they go in. Be it fine arts, floral, scrapbooking, candles, kids you name it they're labeled. So why do they load the pallets mixed up? Can they not put each section's boxes on their own separate pallets? Apparently not because we end up breaking down the pallets, unloading each pallet box by box and sorting them on to separate U-BOATS until they are full up, then we have to take the time to push the U-BOATS out to the store, drop the boxes on the floor in front of each section, go back, load it up again and continue the same grueling cycle until the whole truck is unloaded. Would it not be easier to have the pallets already sorted, bring them out with a pallet jack or hell even give us enough room in the stock room to have a small forklift back there so we can go ahead and pull the pallets off, the truck driver can leave and we can continue as planned. There is absolutely no reason why unloading the truck has to be this time consuming. It takes us between and hour and a half to sometimes three hours maybe a little longer just unloading the truck. Then we have to stock it all. And corporate wonders why we're always over hours!!! Even if we had plastic reusable pallets at our disposal we could load the boxes onto the pallets and go drop the pallets onto the store floor rather than taking countless U-BOATS out and unloading them. It just takes too long to do such a simple task!

    -You don't get many hours. Almost every position available at Michaels is part time, unless you are management, Employees can get anywhere from 10 to 17 hours A WEEK 20 if you're lucky. You get around two to three days of work a week. If they like you and the work that you do you get a maximum of 4 days a week. Those hours, plus the basically minimum wage that they pay does not amount to a very good paycheck. Majority of the time I don't even make enough every paycheck to even have any state taxes taken out of my check, just federal and all that jazz. I get paid in one month, half of what someone would make elsewhere with just one paycheck every two weeks. It's almost insulting. "We're not gonna give you any breaks or lunches or give you enough hours a day to even allow you a lunch, but we're also not gonna give you enough hours or money to make working here worth your gas wasted." is basically how I feel. I work so hard for this company, and even though I come in with a smile on my face, ready to work and work with people I can have fun with, that isn't going to keep me there if something else pops up that pays me more. We've lost 5 amazing people just this year because they left to pursue other jobs that hired them full time with a crap ton more money. Our store manager knows this, and he hates to see them leave but there's nothing he can do about it because corporate just is not willing to pay us more.

    -It's hard to move up at Michaels, specially if you are on the replenishment crew. I've seen one person get promoted whilst I've been working here and she went from being in framing to becoming a manager on duty.
    You're pretty much going to be stuck in your position for quite a long while.

    Advice to ManagementAdvice

    This isn't just to management but to corporate. Pay your employees more! You lose so many people a year because of your low pay, as well as not giving lunches or breaks to your employees. At least that's what I've seen while working replenishment. People at McDonalds get paid more than we do and we do more work than almost anyone in the store (other than management). We work so hard for you, why will you not give us anything in return?

    UPDATE THE WAY WE UNLOAD THE TRUCK! We're not cavemen. Even Pet Smart (who has the same size store as us) has room in their stock room for a small forklift and they bring their pallets out to stock onto the store floor and stock from the pallets. Why do we have to unload it box by box that are unsorted? Why are our trucks loaded like this to begin with? Can they not stack the pallets with like items/sections to begin with? Why is this being done in such a way that it takes us hours upon hours just to unload the truck. Simplifying this would make our jobs easier, and easier on you guys because we won't constantly be going over hours.

    Honor your employees more. Reward them for their hard work instead of only pointing out the wrong things going on (which is rare).

    Things can be done so much better around here, and I'm baffled that things are still they way they are. It's 2014, not the 1900s.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    It's alright. Could be better.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate/Cashier
    Current Employee - Sales Associate/Cashier

    I have been working at Michaels Stores part-time (less than an year)

    Pros

    30% off discount
    flexible schedule... sometimes..
    fun environment

    Cons

    rude customers complaining about the sales signs
    gets really busy on weekends and people complain about lack of registers open
    bad management
    management picks favorites

    Advice to ManagementAdvice

    don't pick favorites and let some people only work one day a week and when another works 5 days a week and asks off for 2 in one month, deny their request.... then cut their hours because you're angry... how old are we? five?

    Doesn't Recommend
    Positive Outlook
  3. 1 person found this helpful  

    Empty promises and moving targets

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Replenishment Team
    Current Employee - Replenishment Team

    I have been working at Michaels Stores part-time (more than an year)

    Pros

    The early morning hours shift is perfect for my family. I appreciate the opportunity to have buy-in "voluntary" insurance, such as it is....

    Cons

    This is a physically laborious job! I am considered a hard-working, reasonably fit individual however the amount of work and the hurried pace (like: 8 hrs of work crammed in 4 hours) is unreasonable. There's the constantly changing "target" of procedures makes it difficult to do things right. or without confusion. In the time I have been here their has been a revolving door feel to the turn-over of people. From the district managers to my peers at the same level as myself.

    Advice to ManagementAdvice

    When giving an employee a personal review and offering goals it seems pithy to not be given opportunity to work on these goals, broaden knowledge base and allow better pay increase or formula to determine this..

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Loved working here, but the pay was low

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front End Supervisor in Lubbock, TX (US)
    Former Employee - Front End Supervisor in Lubbock, TX (US)

    I worked at Michaels Stores part-time (more than an year)

    Pros

    Fantastic atmosphere, loved all the products and helping customers find what they need.

    Cons

    My store started cutting hours and the pay for front end supervisor was already low as it was, working two part time jobs at 8$ an hour is not enough to get by on, especially if one starts cutting hours.

    Glitter everywhere! impossible to get off of your clothing.

    Advice to ManagementAdvice

    I guess I would say, pay a living wage even to part timers, 8$ and hour for a supervisor position is ridiculous. You already do not provide health care benefits, NO ONE can live off of 8$ an hour, take in to account taxes, and your checks are skin and bones, much like I was when I worked there.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    It's been a roller coaster experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Michaels Stores full-time (more than 5 years)

    Pros

    Schedules are not overwhelming for part-time associates. Managers are pretty good about scheduling to their associates availability. Managers are understanding to their employees personal life. Associate discount was good. The overall responsibilities of any department (cashiers, floor associates, replenishment associates, framers) is not difficult to perform.

    Cons

    There is a challenge to do more work with less hours or associates. Hours are dependent on sales. Because of those factors, it can be difficult to complete tasks in the time from corporate asks for. Like all places of business, there is some favoritism between upper management and associates. Training is not always available, even when asked for.

    Advice to ManagementAdvice

    Not everyone has an email address or wants to give it out and be flooded with excess emails. Bringing in new customers is always important but you cannot forget about your regular customers. Bad experiences can bring a loss of sales to location or company, especially with the competition nearby in other locations of Michael's stores or other companies.

    Neutral Outlook
    No opinion of CEO
  7.  

    Ok for a second job or a hobby

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in Cape Coral, FL (US)
    Former Employee - Cashier in Cape Coral, FL (US)

    I worked at Michaels Stores part-time (more than an year)

    Pros

    Co-workers are really nice and funny. For the most part, the customers are nice and relaxed group of people. You pick up a lot of creative inspiration. It's an easy job...you clock in, work 4-5 hours and go home. Very flexible with hours, if you need time off you can request it through the computer with 14 days notice, or you can call and request the manager if it's within the 14 day time frame. If the schedule is up you can usually find someone else to work for you or to switch shifts with you. You can dress up for your shift the week of Halloween, as long as your costumes aren't scary or inappropriate. The store is open on Thanksgiving, which personally I don't like...but they take volunteers to work that day before they schedule anyone. However, make sure if you don't want to work, you request it off well in advance, because if they don't have enough volunteers, you could be scheduled.

    Cons

    Training is almost non-existent. Very low hours, most staff only see about 15 hours a week at best. It seems the more liked you are, the more hours you get. One store manager scheduled me 4-5 days a week, the current store manager schedules me 1-2. Annual raises are not even worth it. I got less than a nickel. Many changes are made, and if you are not in the group that works at least 4 days a week, you probably won't hear any news. With my working 1-2 days a week, and an entire week goes by between my shifts, I am completely out of the loop for everything. There is way too much emphasis put on collecting emails. Reminders and threats of write ups if you do not collect enough emails from customers are constantly being spoken over the radio during your shift. Only NEW emails count, if they already have their email in the system, it does not count toward your percentage. Therefore, even if you ask every customer, you still don't feel "safe" from being written up. I have been there over a year and have never had a review.

    Advice to ManagementAdvice

    Need to focus more on training. Offer more hours to the staff you have, stop hiring more people. Keep all staff in the loop on changes in the store such as new policies, contests or changes in management. You could do this by using company email. Stop pressuring us to collect emails from customers. The percentages are mostly out of our control, because even if we ask every single customer, we might still only get 15% new emails. A lot of people don't want to give it out. Also, it might help us to take down the signs that tell the customer they can text to get a 20% discount. They do that before they get to the register, and then they don't want to give it to me because they "just did it". It might also help us if you offered an immediate discount for email collection. If we add in an email that is new, the register could automatically take off a certain percentage from the whole transaction, even if they have already used a coupon. The customer might be more inclined to give their email in that case.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Nice place to work

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Michaels Stores

    Pros

    Very flexible with hours, people are nice and friendly. management does seem to care about you. good place for kids to learn about job responsibilities

    Cons

    holiday hours are long. You definitely aren't going to get rich working here.

  9.  

    Good job for part time

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Michaels Stores

    Pros

    Improved employee discounts, nice co workers, creative environment, free classes

    Cons

    Minimal training, wearing unattractive vests, low hours, not living wage, too many rules, collecting emails

    Advice to ManagementAdvice

    Email collecting annoys customers, slows checkout, too many rules

  10.  

    Good store fun you have a lots of good people working at the store.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Michaels Stores part-time

    Pros

    Very positive group of people
    Helpful group of people
    Offered benefits

    Cons

    Very Low hours!
    Decent pay
    Price checkers barely worked

    Advice to ManagementAdvice

    Time off policies you have to wait at least 30 days to call out of work.
    Very Good company so many ways you can advance.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    A decent part time job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier
    Current Employee - Cashier

    I have been working at Michaels Stores part-time (more than 3 years)

    Pros

    -Occasionally getting paid for crafting (e.g. creating samples or leading children's activities)
    -Decent employee discount
    -Generally fun atmosphere among coworkers
    -Flexible hours
    -Discussing projects and crafts with customers

    Cons

    -Pressure for email collection. My store has many repeat customers, making it difficult to meet the percentage, which requires NEW emails. Also, many elderly customers without any email address.
    -Lack of hours overall and highly variable shifts from week to week. Customers often complain about no one on the floor to help them.
    -Strict coupon policy which directs customer frustration and anger towards employees, cashiers in particular.
    -Little chance of a full-time position. They are few and far between.
    -Pressure from corporate which, I feel, often translates into management frustration that is sometimes directed at other employees.

    Recommends
    Neutral Outlook
    No opinion of CEO

Michaels Stores Photos

Outside of a Michaels store located in Eden Prairie, Minnesota.
Michaels 135 Promenade Blvd.
Willow Grove!

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