Michaels Stores

  www.michaels.com
  www.michaels.com

Michaels Stores Reviews

Updated 25 November 2014
Updated 25 November 2014
1,026 Reviews
2.9
1,026 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Chuck Rubin
169 Ratings

Review Highlights

Pros
  • Employee discount is OK, not as much as other retailers but also better than nothing (in 83 reviews)

  • I liked the people I worked with and working around arts and crafts (in 22 reviews)


Cons
  • Benefits for part time is not so great - maybe they could offer full time benefits to (in 73 reviews)

  • If you are not a manager of a department or of the whole store, you will not be full time (in 70 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Not the company I helped to build.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Newark, NJ (US)
    Former Employee - Store Manager in Newark, NJ (US)

    I worked at Michaels Stores full-time (more than 10 years)

    Pros

    Awesome associates, compensation, discount was good. The time off policy is good in writing, but not strictly adhered to.

    Cons

    The company has grown considerably, as has the double standard of upper management. Before we (the company) can publicly declare that (I believe that we will win!!!") you should probably have a plan to determine exactly how "we will win"

    Advice to ManagementAdvice

    Personal growth is ok. If you want give up all you hold dear. There is no such thing as a work-life balance. The benefits get worse every year, every year for the past 5 I have had to prove that the same 4 kids are mine and legally insurable. There are surcharges ($500) for insured associates AND ($500) for their spouses if you do not complete an "optional" health screening annually. It will also cost you an extra $1000 a year if you are a smoker.

    Negative Outlook
  2.  

    Miss working there....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier/Sales in Naples, FL (US)
    Former Employee - Cashier/Sales in Naples, FL (US)

    I worked at Michaels Stores part-time (more than 8 years)

    Pros

    I work at Michaels for almost 10 years between 2 states. I was paid well and I worked hard. I am a crafty person so it was an ideal job!

    Cons

    Lack of staffing...customers kept waiting. Lots of hours in busy season and none is slower.

    Advice to ManagementAdvice

    List is advice to corporate. You gotta spend money to make money. A lot of people walk out unhappy and without purchasing what they came in for because the register line ups are long or there is no one on the floor to give them help.

    Recommends
    Positive Outlook
    Disapproves of CEO
  3.  

    Good advancement opportunities, great co-workers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Manager in Birmingham, AL (US)
    Current Employee - Operations Manager in Birmingham, AL (US)

    I have been working at Michaels Stores full-time (more than an year)

    Pros

    The coworkers are great, the products are a lot of fun, and there are lots of advancement opportunities if you are hardworking and responsible.

    Cons

    The customers can be pretty awful. I have other retail experience, but Michaels in particular seems to attract rude, miserable, high-maintenance soccer moms who are trying to distract themselves from their loveless marriages with a perfect Pinterest-ready craft project.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5. 2 people found this helpful  

    Seasonal part time sales associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Seasonal Sales Associate in Cincinnati, OH (US)
    Current Employee - Seasonal Sales Associate in Cincinnati, OH (US)

    I have been working at Michaels Stores part-time (less than an year)

    Pros

    Great associates, discount, hours are ok

    Cons

    Pay is at min wage, most sale items do not ring up on sale, some managers need up training and/or sensivity training, no steady hours- scheduled until 10 but usually leave early and don't get paid for it, extremely unrealistic goals to ask for emails- we ask but the customer doesnt give - hours reduced

    Advice to ManagementAdvice

    Uptrain mgmt, come up with another policy with emails, maybe have a loyalty program or send them a $5/off for shopping, etc

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. 3 people found this helpful  

    Good first job but that's it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate/Cashier in Blaine, MN (US)
    Former Employee - Sales Associate/Cashier in Blaine, MN (US)

    I worked at Michaels Stores part-time (less than an year)

    Pros

    Business gets busy and really slow so you have time to rest. Easy job. Good first job teaches great customer service skills and cashier skills. They move you to sales associate after a few months so you can get skills in that also. Not very many employees total so keeping names in line is easy.

    Cons

    Can't get very many hours. I only got about 10-15 a week. Had to work thanksgiving but was sent home after an hour because it was slow, my family was already up north by that time. Pay is not good but for a first job it is something.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Fun and creative

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Michaels Stores part-time (more than 3 years)

    Pros

    A fun place to work. I like staying busy and there is always something to do.

    Cons

    Email requirement is way out of hand, especially if store is busy. Would you rather we wait on the long line or get emails? Customers get upset that we ask them over and over for their email. District manager needs to talk to employees not only management. Hours get cut in half for part time people but then there are 3 managers in store,how is that a budget cut?

    Advice to ManagementAdvice

    Listen to employees

  8.  

    Friendly people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier in Garner, NC (US)
    Current Employee - Cashier in Garner, NC (US)

    I have been working at Michaels Stores part-time (less than an year)

    Pros

    I LOVE LOVE LOVE working at Michael's. I think I might even try for career since I love it so much!

    Cons

    Never get advancement or full time! People who have been there nearly a decade still don't get full time.

    Advice to ManagementAdvice

    None! I think they do a seller job!

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Fun Place to work for but still.....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate/Cashier/Class Instructor in Middletown, RI (US)
    Current Employee - Sales Associate/Cashier/Class Instructor in Middletown, RI (US)

    I have been working at Michaels Stores part-time (more than 3 years)

    Pros

    Very fun to work for, especially if you love to craft and create. Nice co-workers. Family Friendly.

    Cons

    Not so great pay, Minimal Hours, Too many seasonal employees (not enough hours for the rest of us) Email Collection goal is unrealistic. Timing our transactions is unrealistic as well. Customers will always have questions that need more time. No benefits for Part-Time employees. You will not be full-time unless you are a manager. If you are a Class instructor you get the same pay as a sales associate (it should be more) Class/Event Supplies should not get thrown out, they should be given to charity. Kids club crafts should be more simple for ages 3-6, 6+ can be more complex, easier directions to do the crafts as well. Our classroom is always freezing cold so maybe easier access to heat. Outdoor displays should be kept inside on very cold/rainy days.

    Advice to ManagementAdvice

    Better training guideline. More experienced management. Easier to read coupon exceptions. Easier access to the heater. No outdoor display.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 3 people found this helpful  

    Good first job (cashier/sales associate)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate/Cashier
    Current Employee - Sales Associate/Cashier

    I have been working at Michaels Stores part-time (more than an year)

    Pros

    Products are always changing with the season, the customers are generally polite, I've made a couple close friends while working there (1 year), crafty atmosphere that's fun loving most of the time

    Cons

    Co-workers have cliques, hardly any growth opportunity, low pay, full time not possible unless you're a manager, a lot is expected of cashiers (watch for theft, answer the phone, deal with customers), district manager needs to know what is going on with employees rather than the condition of the store.

    Advice to ManagementAdvice

    Have at least 2 cashiers at all times, be more interactive with how employees are treating each other

    Recommends
    Neutral Outlook
    Disapproves of CEO
  11.  

    Few hours, fewer hours, and no hours

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Kalispell, MT (US)
    Current Employee - Anonymous Employee in Kalispell, MT (US)

    I have been working at Michaels Stores part-time (less than an year)

    Pros

    Most of the managers are nice and consistent, the work itself is interesting (if you like crafts and/or framing). I don't have a lot of complaints about the work itself. It's a pretty typical retail job, but because the store is smaller than a big box store, it's a bit more personal and you get to know your co-workers and managers.

    Cons

    There is absolutely no training. There are so few hours available that no employees in our store have even been afforded the time to take the Michaels University training. Even hands on training is limited, and poor. Hours are cut and cut and cut. Some employees only started with four hours per week, and the ones who started with 25-30 are cut back to 19, then 14, then lower. We have a great first aid kit, but there doesn't seem to be much concern with safety.

    Advice to ManagementAdvice

    Train the employees. If you're going to offer part time hours, then actually give out part time hours. Fewer employees and longer shifts. I don't think you should advertise that you provide jobs to an area when you only provide 4-10 hours per week for employees. Establish a safety team to address concerns in the store.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

Michaels Stores Photos

Outside of a Michaels store located in Eden Prairie, Minnesota.
Michaels 135 Promenade Blvd.
Willow Grove!

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