MoneyGram International Reviews

I worked at MoneyGram International part-time for more than a year

Pros – My supervisor was great...always encouraging. She always took time during reviews to build me up and give me suggestions for continued improvement.

Cons – For me, sitting at a computer on the phone all day gets old. If I had stayed with them I would have tried to move to something other than front line customer service.

Advice to Senior Management – Have some way for employees to explore possible career paths within the company that seem to fit their strengths and passion(s) based on testing.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

I have been working at MoneyGram International

Pros – Most global midsize company. Lots of global opportunities. Good sound senior leadership.

Cons – Some departments might have limited growth opportunities

Advice to Senior Management – Provide growth opportunities like rotation programs.

I have been working at MoneyGram International

Pros – Work-life balance, flexibility to work from home, free work out room and covered parking, competent co-workers, many different tea selections in the break rooms. Great top-level management.

Cons – Communications can be a challenge when dealing with outsourcing companies and workers. Volume of work can be tough to balance at times.

Advice to Senior Management – None.

Yes, I would recommend this company to a friend

I worked at MoneyGram International

Pros – Stable place with good immediate leadership

Cons – Unsure of long term vision

No, I would not recommend this company to a friend

I have been working at MoneyGram International

Pros – MGI is an industry leader and appears to be stabelizing. They claim to be growing and provide satisfactory benefits and competetive pay.

Cons – About 2 months after I was hired HR contacted me and informed me that my offer had contained an error in that my bonus should be 5% instead of the 10% I had accepted. Through some negotiation I was able to obtain a one-time bonus payment and the bonus percent was reduced to the pay grade standard of 5%.

MGI's compliace department is going through a major transition in that the vast majority of the compliance teams are being moved to Dallas, TX. This may make sense in an organizational structure type of way, but the transition and leadership plan is anything but smooth. It's as if the decision makers didn't realize how much of an undertaking it would be to transition over 100 positions to a new location where I would venture to guess less than 10% of the employees were offered or accepted relocation. Talk about reinventing the wheel. The communication throughout the process left a lot to be desired and the decision to move operations came as a shock to everyone, even some senior leaders.

Advice to Senior Management – I think training in empathy would be beneficial. Ending a meeting where dozens of people had just been informed that their jobs were no longer available with "but we are really excited in the direction MoneyGram is headed" is a little insensitive, to say the least. I think it displays a huge disconnect between senior leaders and the people who are truly running the compliance operations. Without is, your job would be insanely difficult, and I think you're beginning to see that as people leave and replacements are hard to come by. You made your bed, and I don't have a single ounce of sympathy for you.

No, I would not recommend this company to a friend

I have been working at MoneyGram International

Pros – The benefit package that's available is pretty good. New hires come in with a nice amount of paid time off days.

Cons – Everything is changing so swiftly within the company, it is really hard to trust anything that is coming from upper management.

Advice to Senior Management – Openly communicate with your employees, the sooner the better. All employees are aware of the changes that is being made and you have a lot of loyal employees that haven't felt like the loyalty has been returned.

No, I would not recommend this company to a friend

I have been working at MoneyGram International

Pros – I enjoyed my co wokers and modern buildings. They also offered fitness centers and for employees.

Cons – poor communication with employees. No advancement opportunintes. They do not listen to the voice of employee well. Invest in employees.

Advice to Senior Management – Listen to employee and offer more advancement opportunites. Invest to techolongly fpr the organzation. not only for Sales group but for operations of the company. No manual reporting.

No, I would not recommend this company to a friend

I have been working at MoneyGram International

Pros – Benefits, people, and pay is better than average.

Cons – Micromanagement, compensation, and lack of promotions.

Advice to Senior Management – Change what you are hiring in a supervisor/management role. Loose the micromanagement style, it NEVER works. Hire more people-everyone is overworked and underpaid. Stop taking away incentives to work there like vacation days. Who cares where we are compared to other companies. Ask where we can be for the current employees.

No, I would not recommend this company to a friend

I have been working at MoneyGram International

Pros – Some good, a few great, managers. Some really great co-workers. Some opportunity to move up, some really smart people found in odd corners of company.

Cons – Everything is a secret. Too many decisions made in vacuum without input from folks with useful information because of the secrecy. Rush decision. Favoritism not skill too often behind hiring in senior levels. Too many opportunities only in Dallas. So if you live in Dallas, great, but if not, many key jobs being moved there, and not as much interesting work left in Denver or Minn. The secrecy issues cannot be overstated. Communication between global divisions, is improving, but it's not enough yet

Advice to Senior Management – Be more open. More communication, not less, about decisions both made and in negotiations. Also, do we really need that many senior managers? We lay off the folks at the bottom of the totem pole, and hire at the top, but haven't seen any real improvements in strategy or performance that justify the huge upper management hires in Dallas.

No, I would not recommend this company to a friend

I have been working at MoneyGram International

Pros – MoneyGram is a company in transition emerging from years of recapitalization due to poor investments and a bad economy. Long term outlook is positive

Cons – Company is positioning itself for potential acquisition