MoneyGram International

  www.moneygram.com
  www.moneygram.com
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MoneyGram International Reviews

Updated 22 September 2014
Updated 22 September 2014
97 Reviews
2.5
97 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
MoneyGram International Chairman & CEO Pamela H. Patsley
Pamela H. Patsley
51 Ratings

Review Highlights

Pros
  • The only 2 positive things I can say about MoneyGram are work-life balance and office environment (in 6 reviews)

  • Most of my co-workers were great team players and really good people (in 5 reviews)


Cons
  • poor organization structure, lack of communication, salaries are very low, space is cramped up, benefits and add ons are poor (in 5 reviews)

  • Government regulations and fuzzy guidance from upper management hurting the company (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good work environment and benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Support Specialist  in  Minneapolis, MN (US)
    Current Employee - IT Support Specialist in Minneapolis, MN (US)

    I have been working at MoneyGram International full-time for more than 3 years

    Pros

    A nice place to work for a few years, adds decent experience to add to your resume with a well known international company.

    Cons

    Disorganized. Not much opportunity to advance in your career, especially the last few years. Government regulations and fuzzy guidance from upper management hurting the company.

    Advice to ManagementAdvice

    Reevaluate the steps being taken to try to improve the company. Compliance shouldn't be used as an excuse to make the customer experience worse.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Not great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Fraud Analyst  in  Frisco, TX (US)
    Former Employee - Fraud Analyst in Frisco, TX (US)

    I worked at MoneyGram International full-time for more than a year

    Pros

    Working hours are flexible in many cases, friendly atmosphere, company has operations in over 200 countries, experience add good value to your resume.

    Cons

    poor organization structure, lack of communication, salaries are very low, space is cramped up, benefits and add ons are poor

    Advice to ManagementAdvice

    Improve organization structure and communication at all levels

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    a good company in the challenging market is losing its passion gradually

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Country Director  in  Shanghai, Shanghai (China)
    Former Employee - Country Director in Shanghai, Shanghai (China)

    I worked at MoneyGram International full-time for more than 8 years

    Pros

    good salary, good training etc.

    Cons

    less investment in marketing, just maintain market share,

    Advice to ManagementAdvice

    be active

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5.  

    Ok company to start your career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - MKT  in  Dallas, TX (US)
    Current Employee - MKT in Dallas, TX (US)

    I have been working at MoneyGram International full-time for more than a year

    Pros

    Easy going management (at least mine), Work schedule,

    Cons

    No Training at all, upper management dont even look at the regular employees. Every department tries to sabotage the other. Be ready to work with VPS that really dont know what they are doing.
    New employees come and leave pretty quickly.

    Advice to ManagementAdvice

    Management should listen to the Professionals they hire. Company lets some VPS spend all the money on products that dont offer no returns.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Was a great place to work until layoff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Process Improvements  in  Lakewood, CO (US)
    Current Employee - Process Improvements in Lakewood, CO (US)

    I have been working at MoneyGram International full-time for more than 5 years

    Pros

    The people are AMAZING. You really bond with your co-workers. There's ampule opportunity to be promoted. Good work is generally recognized.

    Cons

    Layoff. Lots of drama. Gossip. Young people. High School-ish.

    Advice to ManagementAdvice

    Outsourcing isn't wise for a call center. Customer's can sense when they're speaking to a foreigner and many customers request American reps.

    Doesn't Recommend
    Disapproves of CEO
  7. 1 person found this helpful  

    great

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MoneyGram International

    Pros

    good company
    good environment
    Good employees
    Easily move up

    Cons

    good company
    good environment
    Good employees
    Easily move up

  8.  

    Challenging and interestin

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Off Phone Personnel  in  Lakewood, CO (US)
    Current Employee - Off Phone Personnel in Lakewood, CO (US)

    I have been working at MoneyGram International full-time for more than 5 years

    Pros

    My co-workers and the amount of PTO. Flexibility in my schedule and very understanding boss.

    Cons

    They don't invest in their employees. We do not get any additional professional training.

    Advice to ManagementAdvice

    Just be aware that your talent is being shoved out the door.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Used to be innovative but lost their heart & soul

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Lakewood, CO (US)
    Former Employee - Anonymous Employee in Lakewood, CO (US)

    I worked at MoneyGram International full-time for more than 5 years

    Pros

    On the upside, it is becoming a truly global company. Opportunities for interesting work and higher compensation are at the higher levels.

    Cons

    Grew too fast without a substantial infrastructure in place. Became top-heavy (still are) and cut costs by outsourcing and right-shoring (an oxymoron if there ever was one). Evidence of overall mistrust and frustration at their 3 primary US locations due to Sr. Leadership secrecy surrounding ongoing and pending large-scale layoffs.

    Advice to ManagementAdvice

    Follow creative leadership advice and familiarize yourselves with how higher rated companies treat their employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Blinding management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MoneyGram International full-time for more than 3 years

    Pros

    Work and life is some like balance. That's all. No other benefits. No chance to improve yourself in this company.

    Cons

    Management have no direction. No one have responsible for things. Only the one kiss the manager butt could get promotion

    Advice to ManagementAdvice

    Step down now

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Struggling through change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Marketing Manager  in  Dallas, TX (US)
    Former Employee - Senior Marketing Manager in Dallas, TX (US)

    I worked at MoneyGram International full-time for more than a year

    Pros

    Office culture is unique. People for the most part are trying to do what is right for the company. Benefits are ok.

    Cons

    Lack of communication and clear direction from the leadership team.

    Advice to ManagementAdvice

    There needs to be more clear direction from leadership. Seems to have a lack of ownership on projects. Lack of agreement among leadership on what the priorities are for the business.

    Recommends
    Negative Outlook
    Approves of CEO

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