Mystic Lake Casino and Hotel Reviews

Current Employee – been working at Mystic Lake Casino and Hotel full-time

Pros – Benefits are above average and compensation is competitive. Overall, team members are friendly to one another and it is a good place to work. Also, good potential for career advancement if you work hard and have the right attitude.

Cons – As a large company, it faces many diverse challenges.

Advice to Senior Management – Keep up the good work and continue focus on what drives business.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at Mystic Lake Casino and Hotel full-time for more than a year

Pros – Good health & dental benefits
Business is open 24 hours, so people with a need to work non-traditional hours to accommodate their lives have many opportunities.
Since there are so many different jobs, it is relatively easy to switch jobs within the company.

Cons – They are a sovereign nation, and therefore not required to take certain state laws into consideration.
You are reminded daily how easily they can replace you.
Starting pay is relatively good, but raises are literally less than a 25¢ an hour PER YEAR

Advice to Senior Management – Spend less time time kissing Native butt, spend more time giving a little care towards the employees that bust their butt & work crazy hours to make you look like a successful manager.

No, I would not recommend this company to a friend

Current Employee – been working at Mystic Lake Casino and Hotel full-time for more than a year

Pros – The Health Care was decent and the PTO amount was decent. They gave a sort of bonus at Christmas a big old whopping $20 gift card. Pay was adequate!

Cons – Smoke filled environment and if you are not Native American Good Luck getting treated fairly! No such thing as a Holiday. Expected to work every Holiday or grave consequences like mucho attendance points. No opportunities for advancement and if you get injured on the job you are considered a liability and risk and they try to get rid of you as fast as they can. In addition they offer little care when you are injured. You are not allowed to see a provider outside of their clinic. They also do no extra tests like an MRI or a CT Scan. I had a torn rotator cuff and all they did was PT which made it worse.

Advice to Senior Management – Treat the employees like assets rather than expendable and unimportant.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at Mystic Lake Casino and Hotel full-time for more than 3 years

Pros – Health benefits and paid time off.

Cons – Kitchen management is terrible and egos are HUGE. Food is overprocessed and not something someone passionate about food could take pride in.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Mystic Lake Casino and Hotel full-time for more than 3 years

Pros – Great pay and keep your own tips and a great incentive. Friendly co-workers...at times, enjoyable environment.

Cons – Crap set hours and cannot switch due to stupid management rules. Can be slow at time. Always working on holidays. Excessive abuse of rules by supervisors and management at times.

Advice to Senior Management – Quit making up new rules to further upset your employees.

Yes, I would recommend this company to a friend

Current Employee – been working at Mystic Lake Casino and Hotel part-time for more than a year

Pros – Lots of hours, perks and many coworkers

Cons – They open 365 days per year so its hard to celebrate holidays at home with the family

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Mystic Lake Casino and Hotel full-time for more than 8 years

Pros – good pay, benefits, and fast paced work envoirment

Cons – mandetory work on holidays, smoking envoirment

Advice to Senior Management – no comment

Yes, I would recommend this company to a friend

Former Employee – worked at Mystic Lake Casino and Hotel

Pros – Benfits,Some co-workers,some management in other departments.

Cons – 2 sets of policy's,Mystic's and management's depending on if they liked you or not,You could do an outstanding job,But DO NOT Voice any complaints on anyone that they favored.Maybe Department heads need to do reviews on the managers.

Advice to Senior Management – Walk the walk,be a leader not just for your yearly bonus you get for your great numbers YOU make,Please it's the TEAM MEMBERS that make MYSTIC.Management needs to go back to school,1st learn to respect your TEAM MEMBERS.This of course will fall on deaf ears. Counsil members need to speak with employees without them having the fear of getting fired.Maybe spend time in HR and read some of the complaints on management that go on deaf ears. Not always the team members that are at fault.

No, I would not recommend this company to a friend

Former Employee – worked at Mystic Lake Casino and Hotel

Pros – The benny's are absolutely great!

Cons – The management at the casino's needs to be taken and given a class on how to respect their employees. They are very disrespectful towards the employee's after good and happy employee's makes for better business and happier customers!

Advice to Senior Management – Start over...they are old and very set in their ways!! They are very un-knowledged on the rules and operations of the day to day business. She changed the rules to save her own butt as she saw fit! Then playing the dumb card that she didn't know it was changed!! I feel the tribe needs to get into the operations more frequently and really take a look at how some of the managers treat their BEST employee's. When a pat on the back award is given for Outstanding customer service to the department manager she then in turn would change it on us and write us up saying she received complaints. Funny when the CEO congratulated you and you told him you were written up instead of being praised! Imagine the look on his face!

No, I would not recommend this company to a friend

Current Employee – been working at Mystic Lake Casino and Hotel

Pros – The benefits are incredible, if you avail yourself of them.

Cons – The SMSC is in the middle. of. nowhere., so it's quite the commute from anywhere.

Yes, I would recommend this company to a friend