Neiman Marcus

  www.neimanmarcus.com
  www.neimanmarcus.com

Neiman Marcus Reviews

Updated 25 November 2014
Updated 25 November 2014
384 Reviews
3.1
384 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Neiman Marcus President, CEO, and Director Karen W. Katz
Karen W. Katz
188 Ratings

Review Highlights

Pros
  • Besides the obvious employee discount, those who work in the Call Center become more like family (in 28 reviews)

  • You get great discount on everything in the store (in 20 reviews)


Cons
  • Competitive sales associates often fighting over customers (in 24 reviews)

  • Upper management will not give you the benefit of the doubt in any case (in 21 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    good benefits, welcoming atmosphere

    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Neiman Marcus full-time (less than an year)

    Pros

    Good work environment unlimited earning potential if you can build good clients.

    Cons

    Traffic can be slow

    Recommends
  2. 2 people found this helpful  

    Get to work with a lot of fun young ambitious people!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lead Stylist in Los Angeles, CA (US)
    Former Employee - Lead Stylist in Los Angeles, CA (US)

    I worked at Neiman Marcus full-time (more than an year)

    Pros

    - Hire a diverse group of people
    - good benefits and discounts
    - relaxed environment

    Cons

    - commission rate was low
    - clientele is not the nicest
    - return policy (when you work there) is the WORST, customers bring back everything and usually worn!

    Advice to ManagementAdvice

    The senior management should be more involved in getting to know who is working for the company during corporate visits, a hello and how are you never hurt anyone.

    Recommends
    Positive Outlook
  3.  

    Great culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Department Manager in Saint Louis, MO (US)
    Current Employee - Department Manager in Saint Louis, MO (US)

    I have been working at Neiman Marcus full-time (less than an year)

    Pros

    Very friendly people. Great benefits. Focus on internal and external customer service.

    Cons

    Employee purchases can only be paid with check, cash, or Neiman Marcus card. Registers need updating.

    Approves of CEO
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  5.  

    Organized, very goal driven

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Visual Stylist in Austin, TX (US)
    Former Employee - Visual Stylist in Austin, TX (US)

    I worked at Neiman Marcus full-time (more than an year)

    Pros

    Very organized company with a mastery of customer service

    Cons

    Cutting back on luxury, not enough attention to quality products

    Advice to ManagementAdvice

    Neimans needs to go back to the old model of luxury. Not fast fashion.

    Recommends
    Negative Outlook
    Disapproves of CEO
  6.  

    Professional and results-driven atmosphere.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bartender in San Antonio, TX (US)
    Former Employee - Bartender in San Antonio, TX (US)

    I worked at Neiman Marcus full-time (less than an year)

    Pros

    You're always surrounded by high net worth individuals who bring out the best in you. The level of professionalism is at Neiman Marcus is high above its competitors.

    Cons

    The fellow employees get full of themselves and think they're superstars/celebrities in the store.

    Advice to ManagementAdvice

    Find ways to humble your employees and have them be more pleasurable to work with.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Unnecessarily High Stress

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Support Associate in San Antonio, TX (US)
    Current Employee - Support Associate in San Antonio, TX (US)

    I have been working at Neiman Marcus full-time (more than 8 years)

    Pros

    Great health insurance
    Nice discounting
    Working with luxury product
    Nice schedule
    Employee credit union
    Beautiful store
    Restaurant in store
    Nice Customers

    Cons

    Poor management
    No growth potential
    Extremely political - unusually so at store level
    Inadequate training
    Very departmentalized / no team atmosphere
    Equipment/technology outdated/not working properly

    Advice to ManagementAdvice

    Support your team
    Treat all associates with equal respect

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Do not work for the Last Call locations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Associate
    Current Employee - Lead Associate

    I have been working at Neiman Marcus full-time

    Pros

    Its a steady paycheck, and a 20% discount on purchases.

    Cons

    I found that working within the Neiman Marcus environment that you are looked down at if you work at one of the Last Call locations. I have attended regional training seminars and the attitude is clearly divided between the main line stores and the last call. The management level in the Last Call stores is small and therefore everyone knows everyones business meaning NO confidentiality. The sales associates who don't work for commission sales but will cut your head off if you happen to assist someone "Who is someones else's client/customer" the only reward the salespeople receive is a flower arraignment for attaining a certain sales level.

    Advice to ManagementAdvice

    Treat all levels of the corparation with the same kind of respect and attitude given to the Main Line stores

    Doesn't Recommend
    No opinion of CEO
  9.  

    Great company, not a lot of room for growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Dallas, TX (US)
    Former Employee - Sales Associate in Dallas, TX (US)

    I worked at Neiman Marcus full-time (more than 3 years)

    Pros

    Loved working in Downtown Dallas. The store is beautiful and the fellow employees love being there. It makes it easier to go to work every day. Hours for this location couldn't be better in terms of retail.

    Cons

    There's not a lot of upward growth potential unless you're in the executive development program. They push the credit card and evaluate you based on how many you open, but the perks aren't worth it to customers.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Great Micromanagers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Neiman Marcus full-time (less than an year)

    Pros

    People are cool. Good technology to help you build your business. Discount is pretty good.

    Cons

    Prepare to be micromanaged to death. "Did you call all of your customers 19 times this week? Oh, you did? Let me see your phone." My entire department had to sit down with our boss one day so he could listen to us making phone calls.

    Advice to ManagementAdvice

    You will not always make your numbers. If sales people were a little less stressed out they would probably perform better. Be a little more personable.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11.  

    They purposely run off their associates

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Charlotte, NC (US)
    Current Employee - Sales Associate in Charlotte, NC (US)

    I have been working at Neiman Marcus full-time (more than an year)

    Pros

    If you can build your clientele, you'll be successful. Pay is either hourly OR commission, not both. It's up to you to build your paycheck.

    Cons

    Say they'll let you have one weekend off a month but then don't. Management is very unprofessional. They normally don't let sales associates move up to coordinator or management positions, however they tell you otherwise during interviews. During training, they try to say you're going to make a lot of money based on commission, however very few associates hit the $500,000 sales goal, which isn't even a lot.

    Advice to ManagementAdvice

    Have more respect for associates.

    Approves of CEO

Neiman Marcus Photos

Outside of historic Neiman Marcus Headquarters and flagship store in Dallas. (Photo attributed to Dfwcre8tive - licensed under the CCL Attribution-ShareAlike 3.0 & GFDL, version 1.2)
NM Cafe
Neiman Marcus Direct

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