Netflix Reviews

Current Employee – been working at Netflix as an intern for less than a year

Pros – Good food, free movies but rarely good ones

Cons – no popcorn or butter to use

Advice to Senior Management – More popcorn

No, I would not recommend this company to a friend

Former Employee – worked at Netflix full-time for more than a year

Pros – - Great Benefits
- Living wage
- Fun environment
- Engaging work

Cons – - Company tends to shift their focus readily, which can be beneficial at times, but other times very frustrating.

Advice to Senior Management – - Work more to promote from within. Constant hiring from outside brings in new ideas, but does little to encourage talented individuals to stay.

Yes, I would recommend this company to a friend

Former Employee – worked at Netflix full-time for less than a year

Pros – The pay is above average. The environment is kept very clean. The dress code is very relaxed.

Cons – Everything else about the job. I worked for Netflix for 3 months and had to quit. I have never left a job so quickly. It's that bad. You know you're in a culture of fear when the person training your group talks about how they were nearly fired. I was told I would be let go during training if I didn't "improve". The problem is they were incapable of telling me what needed "improving". I've worked in customer service for over a decade and never been exposed to such a fear based culture. If you read other reviews of Netflix you'll find that most people have had a similar experience.

Advice to Senior Management – Stop throwing your customer service under the bus.

No, I would not recommend this company to a friend

Former Employee – worked at Netflix full-time for more than 3 years

Pros – Smart co-workers with the basics of a great corporate culture.
Lack or management direction means lots of job flexibility (back-handed pro?).
Good product that has potential.

Cons – Lacking a future strategic vision from the exec team.
Not an innovation culture for engineers, more of a tinkering culture with mindless obsession to A/B testing.
Didn't learn from the Qwikster debacle and hasn't returned to a focus on customers - they're just numbers on a chart to management.

Advice to Senior Management – Realize Netflix needs to be more than just a content middle-man to succeed long term.

I had a great ride at Netflix up to the point where Reed torpedoed the company with the Qwikster idiocy. Despite the obsession with testing user experience, almost nothing was done to test consumer reaction to the Qwikster plan before it was announced (haphazardly at that).

Put customers first again and deliver the BEST combined streaming and DVD experience possible. Despite the religious conviction to kill the DVD business, wait on doing this until the rest of the population is ready for it. Forcing the issue is hurting Netflix in the short term, and this damage is opening an opportunity for competition.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at Netflix full-time for more than a year

Pros – Great salary , cool company and flexible working hours

Cons – chaos everywhere and hire and fire policy

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at Netflix full-time for more than a year

Pros – Pay. $14/hr + benefits or ~$19/hr without benefits. (Not taking the $10,000 in benefits) Great employees.

Cons – Company is not transparent. Often customers will know a huge step taking by upper management before you do. Covering up or what I like to call lying to customers. This job will wear you down with customers, which is not the primary concern but middle management. No clear direction from supervisors they're just looking out for their jobs. One supervisor will differ from the other rapidly.

Advice to Senior Management – Please stop making this such a cut throat environment. When reps get it from customers and then you also tie our hands with middle management it makes us despondent and depressed. Most of the reps hate Netflix and stresses them out. Resort to drinking excessively and drugs as a solution to the stress the job implements.

No, I would not recommend this company to a friend

Current Employee – been working at Netflix full-time

Pros – High transparency, management generally open to feedback, free food

Cons – Lots of smart folks working together can sometimes lead to muddled vision

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Netflix full-time for more than 3 years

Pros – Incredibly talented coworkers, opportunity to make a difference (your work is really seen in other parts of the company), very interesting area of work, top company in the world in its field, excellent compensation.

Cons – Very specific areas of work, it might be difficult to transition to other groups or do anything different if you are not a fit.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Netflix full-time for more than a year

Pros – Hands down the best place I've ever worked. They treat you like an adult. You are allowed to determine your path at the company and given the freedom to do what you think is best. You are also awarded with above-market salaries.

Cons – People who need a lot of hand holding will not do well.

Advice to Senior Management – Keep doing what you are doing.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Netflix full-time for more than a year

Pros – Very good pay
Free movies
Popcorn
Tools are pretty good for a call center
Lots of parking since they keep firing anyone that works on DVD

Cons – Horrible benefits. You pay a lot for nothing. Don't be fooled by the extra allotment
No vacation policy means no vacations. The managers and HR are always gone. Maybe they get vacation...
In last 3 months all the good managers were fired or they work in california
HR was a recruiter and hardly knows HR. Now that person runs the center and makes the decisions
Outsourcers keep taking our calls and then they mess them up and transfer them to us instead of the survey. Then our DSAT goes up and then we get fired.

Advice to Senior Management – Take care of the DVD business or shut it down. Stop making decisions based off what HR says.

No, I would not recommend this company to a friend