Netflix
3.2 of 5 376 reviews
www.netflix.com Los Gatos, CA 1000 to 5000 Employees

Netflix Reviews

Updated Apr 04, 2014
All Employees Current Employees Only

3.2 376 reviews

                             

71% Approve of the CEO

Netflix Founder, Chairman and CEO Reed Hastings

Reed Hastings

(295 ratings)

51% of employees recommend this company to a friend
376 Employee Reviews
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Review Highlights

Pros:
  • "Freedom and Responsibility" is their guiding phrase here and it is true"
    in 28 reviews
  • "Good Pay & Fact paced work environment"
    in 17 reviews
Cons:
  • "Netflix makes no secret about it's high performance culture, which results in a very high turnover"
    in 18 reviews
  • "You know you're in a culture of fear when the person training your group talks about how they were nearly fired"
    in 16 reviews
  • Show more review highlights

Reviews

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  • Approves of CEO

 

No place like it!

QC, Digital Supply Chain (Former Employee)
Los Gatos, CA (US)

I worked at Netflix as a contractor for less than a year

ProsWorked with a great team; scrupulous attention to quality; great opportunities to stretch one's wings and pursue new skills; great food.

ConsInconsistencies within the workplace and the "culture deck." Loss of excellent team members when projects ended or were terminated.

Advice to Senior ManagementRethink the "Expect to be laid off" mentality; Retraining team members who could have been co-opted into new projects could give Netflix new vitality

Yes, I would recommend this company to a friend

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Great company with a big let down on a management decision

Anonymous Employee (Former Employee)

I worked at Netflix as a contractor for less than a year

ProsGreat environment, and abundance of smart people, great managers,

Conssome management decisions can be made without proper research.

Advice to Senior Managementdon't allow outside influences affect how you hire...

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4 people found this helpful  

Highly political culture, dysfunctional.

Senior Systems Administrator (Former Employee)
Los Gatos, CA (US)

I worked at Netflix full-time for less than a year

ProsPay and the Netflix name helps on your resume, since most people outside do not know how bad it is inside.

ConsMind numbing. Stress. Constantly watching your back. There are people who have very high title (Directors, Managers, even VPs) who got it because they've managed to stay there the longest. Not because they are qualified for the job. The long timer/oldtimers survived by CYA each others. Those who they think are dangerous to their job will get the knife in the back.

It's not how good you are. It's how well you "play the game" and "fit in with the political culture". They value "safe" decisions that do not rock the boat. At least in the IT Ops dept that I worked in.

Advice to Senior ManagementGet your head out of the cloud once in a while. There's real problem underneath. Engineering got tired of the dysfunctional IT Ops group, and built their own infrastructure so they don't have to deal with incompetent people.

Best thing to do is fire everyone in Ops, and start fresh.

No, I would not recommend this company to a friend

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Netflix is a high performance atmosphere that allows you the freedom to use your judgement on your calls verses scripts.

Customer Service (Current Employee)
Hillsboro, OR (US)

I have been working at Netflix full-time for more than 3 years

ProsFeedback is appreciated and constantly given.

ConsLack of moving up. Tenure is not considered at all.

Advice to Senior ManagementNone.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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2 people found this helpful  

Invaluable experience, 1 year working at Netflix = 3 years elsewhere.

Anonymous Employee (Current Employee)

I have been working at Netflix full-time

Pros- Very smart, self-motivated colleagues
- Flat organization
- Fast and constantly innovating
- Clear feedback
- Huge importance put on freedom and responsibility
- Unbeatable vacation policy
- Big impact doing any role
- Ability to be a part of overall business strategy

Cons- Tendency to debate, even on small decisions
- Extreme adherence to testing and data

Advice to Senior ManagementFind more ways for employees to grow

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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3 people found this helpful  

A year at Netflix is equal to 2-3 years most other places -- talent density creates accomplishment density.

Director Engineering (Current Employee)
Los Gatos, CA (US)

I have been working at Netflix full-time for more than 3 years

ProsFast-moving. Few bureaucratic distractions. Willing to make big, disruptive changes quickly. The move to original content was smart and will propel growth well into the future.

If you function well in a meritocracy, then you will likely be successful at Netflix.

ConsThey're getting big, and that growth is adding pressure to sacrifice some elements of their culture that made them unique and a desirable place to work.

The quality of talent getting hired or promoted now is much less impressive than in the earlier years.

The environment is increasingly political, which may be related to the hiring/promotion of more average, less-impressive employees.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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A Class Act with a positive future

Customer Service Supervisor III (Former Employee)
Hillsboro, OR (US)

I worked at Netflix full-time for more than a year

ProsThe company's innovative outlooks and potential future campaigns keeps it as the leading edge of technology

ConsCustomer service may sometimes be the last to know about marketing strategies/campaigns until calls hit the customer service agents.

Advice to Senior ManagementContinue to strive for customer service results in order to help develop that outstanding rapport with the clients

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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1 person found this helpful  

Repackager (former employee)

Repackager (Former Employee)
Santa Ana, CA (US)

I worked at Netflix part-time for less than a year

ProsEasy job to get for HS college student

Consmindless work with no opportunity

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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1 person found this helpful  

Started out great but toward the end not so much...

Customer Service Representative (Former Employee)
Hillsboro, OR (US)

I worked at Netflix full-time for more than a year

ProsFree movies, before the last set of layoffs there was genuine regard for employee satisfaction and feedback was often solicited not only to improve business processes but also to gauge morale. After a while, not so much...

ConsFrequent layoffs. Whole departments got laid off at a time. I guess I should have figured how it was going to be when the entire management team save one manager was suddenly gone a few months after I had completed training, which btw was before the 2008 meltdown. The entire QA team was let go a few months later and the entire Tech support team shortly thereafter.

Advice to Senior ManagementSeems as though it would be difficult to keep quality people if the company lays off entire departments.

No, I would not recommend this company to a friend

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Seems Easy!

Call Center Representative (Current Employee)
Frisco, TX (US)

I have been working at Netflix full-time for less than a year

ProsFree netflix.no dress code, can eat, can use phone, friendly co workers

ConsYou nee people to take your survey and most people won't.

Advice to Senior ManagementIts not fair that you fire people based on if enough people review them..

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Glassdoor is your free inside look at Netflix reviews and ratings - including employee satisfaction and approval ratings for Netflix CEO Reed Hastings. All 376 reviews are posted anonymously by Netflix employees.