Netflix
3.2 of 5 379 reviews
www.netflix.com Los Gatos, CA 1000 to 5000 Employees

Netflix Reviews

Updated Apr 22, 2014
All Employees Current Employees Only

3.2 379 reviews

                             

71% Approve of the CEO

Netflix Founder, Chairman and CEO Reed Hastings

Reed Hastings

(297 ratings)

52% of employees recommend this company to a friend
379 Employee Reviews
Relevance Date Rating
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Review Highlights

Pros:
  • "Freedom and Responsibility" is their guiding phrase here and it is true"
    in 28 reviews
  • "Good Pay & Fact paced work environment"
    in 17 reviews
Cons:
  • "Netflix makes no secret about it's high performance culture, which results in a very high turnover"
    in 18 reviews
  • "You know you're in a culture of fear when the person training your group talks about how they were nearly fired"
    in 16 reviews
  • Show more review highlights

Reviews

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  • Approves of CEO

 

Amazingly, entertaining

Floor Support (Current Employee)
Portland, OR (US)

I have been working at Netflix full-time for more than a year

ProsBenefits are great, stock options, 401k, and they pay a decent wage for a call center.

ConsThe call volume can be very high at times and not allow much time for breathing between calls.

Yes, I would recommend this company to a friend

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Challenging and rewarding Customer Service Job

CSR2 (Former Employee)
Hillsboro, OR (US)

I worked at Netflix full-time for more than 3 years

ProsThe pay was extremely comparable to other call center jobs in the area. I found that success was completely individually based - essentially, if you wanted to do well you had to really focus your efforts on coming into work with a fresh attitude.

ConsThe call center environment makes you feel like you are "just a number" often. It is also difficult to be gauged how successful you are at your work based off of each individual you talk to (via surveys).

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Great job.. People were very nice

CSR-1 (Current Employee)
Denver, CO (US)

I have been working at Netflix full-time for less than a year

ProsLearned a lot about myself and picked up great skills to use. Pay wasn't bad either

ConsPay wasn't great either. Really numbers driven. Limited advacement.

Advice to Senior ManagementIf you really care about the customer experience, it doesn't show.

Yes, I would recommend this company to a friend

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Incredible Workplace

Anonymous Employee (Current Employee)
Los Angeles, CA (US)

I have been working at Netflix full-time for more than a year

ProsLots of interesting work
Lots of opportunity to create new solutions
Lots of incredible people
Lots of money
Lots of other perks
Not political - the best idea wins
If you aren't a great performer or don't have the constitution for honest feedback (people calling you out, not just on your technical skills but also on your emotional immaturity) you'll get fired.

ConsIf you aren't a great performer or don't have the constitution for honest feedback (people calling you out, not just on your technical skills but also on your emotional immaturity) you'll get fired.

Advice to Senior ManagementKeep pushing the envelope on Freedom & Responsibility

Yes, I would recommend this company to a friend

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Great coworkers, great pay, work-life balance struggle

Anonymous Employee (Current Employee)

I have been working at Netflix full-time

ProsGreat people, full of intelligent hard-workers and top performers. You'll have exceptional coworkers. The company is extremely transparent in every way so you'll always know where you stand.

ConsThe work-life balance is sometimes hard to manage. They expect top performance from everyone, which can take a toll on home life. No vacation policy, yet hard to find a time to take a vacation due to how much work you have.

Advice to Senior ManagementNo advice here.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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A great culture to work for

Operations Manager (Current Employee)
Panama City, FL (US)

I have been working at Netflix full-time for more than 3 years

ProsA company that really cares about their employees, has competitive salaries and excellent benefits. If offered a position I highly suggest you take it.

ConsThere really isn't too much to say on the negative side of things about Netflix. There hasn't been on incidence I can think of that has turned me off about the company

Yes, I would recommend this company to a friend

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Great place to work

Senior Data Engineer (Current Employee)
Los Gatos, CA (US)

I have been working at Netflix full-time for more than a year

ProsCulture of freedom and responsibility, brilliant coworkers,

ConsThere are no cons here

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Slow decline in customer and employee satisfaction.

Customer Service Representative (Current Employee)
Portland, OR (US)

I have been working at Netflix full-time for more than 5 years

ProsI've been around almost 5 years and 5 years ago this was the best place in town to work Where the average rep said they might get 2 angry calls a day, management listened and worked with you, extra perks were provided, though if you are good at your job you mostly get left alone. It is easy to request time off at least.

ConsOver the last 5 years they have gradually removed most perks, computer systems are old broken and questionably secure, chairs are even falling apart, in 5 years no one but management has ever received a raise, this year most of us actually took a paycut for doing more work than we were expected to do when originally hired at the same rate. Schedule changes every 6 months with little to no flexibility for students or parents. Questionable business practices with retaliation if you ask too many questions. Entirely metrics based assessment, some supervisors are very supportive and some give absolutely no support if they respond to questions at all, so your ability to perform your job often does on your luck getting placed with a responsive supervisor.

Advice to Senior ManagementManagement has been visibly around though I've personally never had a conversation with any currently employed manager in 5 years, only those managers who have since been fired. So while visibly there also strangely absent and disconnected.

No, I would not recommend this company to a friend

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Good company

Senior Software Engineer (Current Employee)
Los Gatos, CA (US)

I have been working at Netflix full-time for more than a year

ProsSmart people, less politics, freedom to use resources

ConsLunches are not good. Only one performance review per year for a raise.

Advice to Senior ManagementThey are very open on the information.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Great pay

Senior Software Engineer (Former Employee)
Los Gatos, CA (US)

I worked at Netflix full-time for more than a year

ProsExcellent wages lots of autonomy

ConsToo much turnover. Can be hard to get away from work

Yes, I would recommend this company to a friend

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Glassdoor is your free inside look at Netflix reviews and ratings - including employee satisfaction and approval ratings for Netflix CEO Reed Hastings. All 379 reviews are posted anonymously by Netflix employees.