Norfolk Southern
3.4 of 5 79 reviews
www.nscorp.com Norfolk, VA 5000+ Employees

Norfolk Southern Reviews

Updated Apr 09, 2014
All Employees Current Employees Only

3.4 79 reviews

                             

85% Approve of the CEO

Norfolk Southern Chairman, CEO, and Director Wick Moorman IV

Wick Moorman IV

(52 ratings)

66% of employees recommend this company to a friend
79 Employee Reviews
Relevance Date Rating
in

Review Highlights

Pros:
  • "Great pay, solid support, unlimited ability to progress your career if you work hard"
    in 7 reviews
  • "Your spouse will receive retirement benefits up to 50% of what you receive as a retired employee"
    in 6 reviews
Cons:
  • "On Call 24/7 365, Common sense not prevalent in management circles"
    in 6 reviews
  • "Long hours, very little compensation for the amount of time worked, and recognition isn't structured"
    in 5 reviews
  • Show more review highlights

Reviews

  • Culture & Values
         
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  • Approves of CEO

 

Money and Benefits are good, Hours are awful

Train Dispatcher (Current Employee)
Greenville, SC (US)

I have been working at Norfolk Southern full-time for more than a year

ProsGreat pay and benefits, once you are finished training
Lots of opportunities to advance due to retirements

Cons-Management is inconsistent in their expectations
-You will never EVER hear you have done a good job, but you will catch hell any time you make a mistake
-Punishments for mistakes are inconsistent, what gets one person fired, will get another a slap on the wrist
- Training pay is only $120/day, barely enough to live on
- EVERYTHING is based on seniority, regardless of ability to perform your job
- it is a 24/7 operation, you will work holidays/weekends/nights
- There is a very old school mentality, there is very little to no respect for younger employees

Advice to Senior ManagementUnderstand that the younger employees are the future of your company, and if you don't hold on to them, and respect their opinions, you will lose them.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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It has been fantastic!

Carman (Current Employee)
Buffalo, NY (US)

I have been working at Norfolk Southern full-time for more than 8 years

Pros- The pay is as good as you will find
- I work with great people
- The benefits are too numerous to list
- Job stability
- Management will work with you

Cons- It is a 24/7, 365 days a year operation
- Shift work with odd rest days
- Working outside during the winter months
- Not much else...

Advice to Senior ManagementKeep up the great work!

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Satisfactory experience with Norfolk Southern.

Anonymous Employee (Current Employee)

I have been working at Norfolk Southern

ProsThe salary is competitive and great benefits. Retiring with Norfolk Southern is a breeze. Your spouse will receive retirement benefits up to 50% of what you receive as a retired employee.

ConsThe company is powerful and knows it. The entire recruitment process takes a long time (3-4 months) so it is tough to tell if you are still on their radar.

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I loved interning at NS. The people were great and the work was challenging. I learned a lot.

Tax Intern (Former Employee)
Roanoke, VA (US)

I worked at Norfolk Southern as an intern for less than a year

ProsThe people are amazing. They are nice and helpful. It felt like a family.
They allow you to work on a lot of different things so you can learn as much as possible in your time there.
Always willing to help and answer questions.

ConsThey don't have an intern "program" so sometimes it takes a while to find a project for you to work on.

Yes, I would recommend this company to a friend

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not pleasant

Intern (Current Employee)
Atlanta, GA (US)

I have been working at Norfolk Southern as an intern for less than a year

Prosconstant developing company, stable and safe.

Conslittle payment and stressful work. managment is not good

Advice to Senior Managementneedless to say something

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Ridiculously Abusive Culture

Trainmaster/Chief Dispatcher (Former Employee)
McDonough, GA (US)

I worked at Norfolk Southern full-time for more than 5 years

ProsPay is relatively well.
Mobility due to large number of employees retiring.
Unlimited potential if you're willing to set aside your private life and dignity.

ConsYou will work 24hrs/day with no sick, personal, or other time off.
Vacation policy is terrible, considering you work 24/7. Operations employees get the same amount of off time as staff employees who work 40hr work weeks.
Management has old school mentality that doesn't value employees.
Education is worthless. NS relies on a large number of uneducated people who "can't" readily find comparable salaries.
Relocations to unfavorable locations.

Advice to Senior ManagementGet rid of Division Superintendents that are stifling innovation and running away educated supervisors who are not willing to put up with the abusive culture.
Culture change is nice, but you will never get buy in from rank and file until the bad actors are gone. People will not suddenly start trusting officers with a history of unsavory conduct.

No, I would not recommend this company to a friend

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Old School but great benefits

Supervisor/Yardmaster (Current Employee)
Roanoke, VA (US)

I have been working at Norfolk Southern full-time for more than 3 years

ProsThis company offers good benefits/retirement.

ConsExtremely long work hours with very little time off.

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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Norfolk Southern Co-op opportunities is a good place to start

Inter-modal Systems Coop (Former Employee)
Norfolk, VA (US)

I worked at Norfolk Southern full-time for less than a year

ProsThe pay is really good, people are friendly. There is a lot of growth opportunities and many of the employees there will be retiring in mass amounts within the next five years.

ConsSometimes, depending on how busy your supervisor is, there is downtime where you have nothing to do. Norfolk Southern is also old fashioned,

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It was a very good experience. I was a Software Development Intern during summer.

Co-op Software (Former Employee)
Atlanta, GA (US)

I worked at Norfolk Southern as an intern for less than a year

ProsNice work environment. I had a very good team.
As an intern, no work pressure.
Nice place to work for a long time.

ConsPay is less compared to other companies especially for Programmers.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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3 people found this helpful  

Bad Quality OF Life

Trainmaster (Current Employee)
South Bend, IN (US)

I have been working at Norfolk Southern full-time for more than a year

Pros*On the management side they have wonderful medical benefits and great salary for those starting out.
*Great retirement, if you can make it that far!!

Cons* You work for the railroad and they are a 24hr operations.

* The pay verses the hours does not work out well. Instead of dollars per hour it turns out to be pennies per hour

*There are no sick days, no personal days, no set schedule in terminal's or line of road, no personal life allowed.

*You are at their beck and call. 24hrs a day, it doesn't matter if you are at a ball game with your son or recital with your daughter your butt is theirs and you better not have your phone turned off.

*If you are married stay away from this company because their is good possibility you want be married in a few short years.

*If you are prior Military they take you for granted and use and abuse you because they think you will adapt to their unbalanced way of life and culture. I'm sorry but the military was more balanced in their way of life and culture than Norfolk Southern. The military took more time to care about the well being of you andvyour family.

* The military supported your time with family, Norfolk Southern seems to see your family as a hindrance to their operations.

Advice to Senior ManagementNorfolk Southern is trying to change their way of life and it is appreciated because their needs to be major reform in the way of life. However, your reform isn't happen fast enough. I'm not willing to sacrifice my family as many have done in the past to make a buck. I'll go work at McDonald's making minimum wage if it means being able to spend more time with my family and not answering a phone at all hours of the night. If i could give one piece of advice to the upper level management I would have to say..."focus on your front line supervisors (B3-B4) make their lives better!

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Glassdoor is your free inside look at Norfolk Southern reviews and ratings - including employee satisfaction and approval ratings for Norfolk Southern CEO Wick Moorman IV. All 79 reviews are posted anonymously by Norfolk Southern employees.