Northwest Airlines Reviews

Updated 30 April 2014
Updated 30 April 2014
66 Reviews

3.9
66 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Northwest Airlines President and CEO Ed Bastian
Ed Bastian
15 Ratings

Review Highlights

Pros
  • Good benefits - health insurance, vacation pay, sick pay, holidays and travel benefits (in 14 reviews)

  • Friendly and helpful colleagues, reasonable flight benefits and amazing learning opportunities (in 5 reviews)


Cons
  • Low pay, hard to advance quickly (in 4 reviews)

  • All employees took major pay cuts recently due to the very difficult business climate our industry is currently experiencing (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great work culture, Open-door policy, Easy to approach Senior Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Finance Specialist  in  Eagan, MN (US)
    Former Employee - Finance Specialist in Eagan, MN (US)

    I worked at Northwest Airlines full-time for more than 3 years

    Pros

    Great work culture, Good work-life balance, Open-door policy, Easy to approach Senior Management, Great perks- travel benefits

    Cons

    Salary is low compared to other industries, but that's because airline jobs come with additional perks

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Outstanding company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Airline Pilot  in  Detroit, MI (US)
    Former Employee - Airline Pilot in Detroit, MI (US)

    I worked at Northwest Airlines full-time for more than 10 years

    Pros

    Good pay, good hours, and the checks always cashed until the bankruptcy; however the management decided to save the pensions.

    Cons

    Difficult management style, abrasive memorandum which was not needed or necessary.

    Advice to ManagementAdvice

    Treat employees like customers.

    Recommends
    Approves of CEO
  3.  

    Never a dull moment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Agent  in  Detroit, MI (US)
    Former Employee - Customer Service Agent in Detroit, MI (US)

    I worked at Northwest Airlines full-time for more than 10 years

    Pros

    I love all the people I worked with; they are a stellar group of individuals. The work was interesting with a variety of options to choose from, there is a job to fit any personality type, and the flexible shifts were a blessing. If I hadn't been injured I would still be there.

    Cons

    The union; joining the union was a requirement I would rather have avoided. I've worked for both union and non-union companies and in my experience it is my opinion that they are a waste of my monthly dues. I would rather have saved that money and not had the union. They have outlived their usefulness and it's time for them to go the way of the dodo. If they were worth the thousands of dollars I paid them over the years I would still be working at Delta airlines.

    Advice to ManagementAdvice

    Get rid of the union to get rid of the dead weight, unproductive and disruptive employees, the ones who show up, punch-in and out but then disappear and/or don't actually do anything except collect a paycheck. That would allow you to retain and hire positive, functional/working employees who want to work, which in turn would boost morale, increase productivity and ultimately revenue.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Good people, not a lot of opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Bloomington, MN (US)
    Former Employee - Customer Service Representative in Bloomington, MN (US)

    I worked at Northwest Airlines full-time for more than a year

    Pros

    Good people, good training, decent offices

    Cons

    Low pay, hard to advance quickly

    Advice to ManagementAdvice

    They're merged now

    Neutral Outlook
    No opinion of CEO
  6.  

    Fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service/Reservation Sales  in  Minneapolis, MN (US)
    Former Employee - Customer Service/Reservation Sales in Minneapolis, MN (US)

    I worked at Northwest Airlines full-time for more than 8 years

    Pros

    easily transfer to different work locations, great travel benefits

    Cons

    low pay and benefits management has no backbone

    Recommends
    Negative Outlook
    Approves of CEO
  7.  

    Never a dull moment.

    Former Employee - Customer Service Representative  in  Miami, FL (US)
    Former Employee - Customer Service Representative in Miami, FL (US)

    I worked at Northwest Airlines full-time for more than 8 years

    Pros

    Challenging at times but always interesting dealing with the public when they are traveling. Good benefits - health insurance, vacation pay, sick pay, holidays and travel benefits.

    Cons

    Can be hectic with weather delays and maintenance delays. Working major holidays,nights,and weekends. Some shifts can include odd hours, afternoon shifts and or midnight shifts.

  8.  

    The airline industry is not what it used to be.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Ramp Agent  in  Detroit, MI (US)
    Current Employee - Ramp Agent in Detroit, MI (US)

    I have been working at Northwest Airlines full-time for more than 10 years

    Pros

    Travel, sometimes a fun job, nice in summer to work outside, good people

    Cons

    Weather in the winter, no career advancement opportunities, horrible management, no longer a "career", it's now just "a job".

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - RSA and CSA  in  Detroit, MI (US)
    Former Employee - RSA and CSA in Detroit, MI (US)

    I worked at Northwest Airlines full-time for more than 10 years

    Pros

    Everyone works together, excellent training program and follow-up through probation. Knowledgeable and fair management staff.

    Cons

    Reservations sales agents have metrics to adhere to. Inbound sales skills required to meet and exceed sales goals.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Great Place to work where your opinion mattered

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Northwest Airlines

    Pros

    Lots of challenge and variety in the work, always something new to work on, given opportunity to refine and improve at every juncture.

    Cons

    little economic security, broken promises, us vs them mentality that finally dissipated towords the end

    Advice to ManagementAdvice

    Look for a new job

  11.  

    Great place to work.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Northwest Airlines

    Pros

    Great benefits and a lot of wonderful people to work with

    Cons

    Merged with Delta and most jobs moved out of state.

    Advice to ManagementAdvice

    should not have merged with Delta.

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