PFSweb Reviews

I have been working at PFSweb full-time for more than 8 years

Pros – The people are excellent. From the top down and bottom up, they cultivate a positive, supportive work environment, and the attitude is one of success and advancement. Employee programs including fitness/wellness, training, recognition, and clear advancement paths indicate they really value their team members.

Cons – Periodically long hours are required for major projects. These are offset by employee awards, recognition, and comp time.

Advice to Senior Management – Keep growing and expanding.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

I worked at PFSweb full-time for more than a year

Pros – Small enough and growing fast enough to provide advancement opportunities.

Cons – Cheap contracts with their clients wins business, but means that the pay rate for agents is VERY low. Some of the contracts do not include paying for training or management, so the company skimps on both, leaving too little support for agents.

Advice to Senior Management – Actually bid a reasonable amount so you can pay for the support the agents need.

I have been working at PFSweb full-time for more than 3 years

Pros – I made friends that i will knows for years to come. I was developed my own skills as a csr and took my skills to my new job.

Cons – Terrible management- they do not follow their own rules and they do not treat people how they want to be treated. Terrible work ethic and the company IS JUST TRYING to survive ... THEY ARE NOT flourishing/ appreciating the people who make their company work on a day to day basis.

Advice to Senior Management – READ ABOVE

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

I worked at PFSweb full-time for less than a year

Pros – The location of the call center. Working for a company that supports so many diverse business models.

Cons – The training for new hires was very poor planned, this was a new client for the company but from my call center experience the trainers did not seem knowledgeable at all. The leadership in the department I was in were reactive instead of proactive to issues. Pay was very low and as a result the quality of employees was the same. No screening of new hires. Literally filled out application and got the job no interview. Very poor hiring practice. Did not take the time to interview so staff for this new client had very poor attitudes and the client expressed this. Matrix for quality control was set so high and with poor training set people to fail. Promoted those who were not worthy with no work experience in a call center. People who were put in these positions only there for who they were friends or extra nice too.

Advice to Senior Management – When you take on a client research more. Hire a staff who wants to be there not just filling the seats. Don't be reactive to poor quality calls be proactive and actually train people. I am not sure how they have the other clients and failed with the one I worked for. I had more experience then at least 65% of the leadership group. People were put in these roles because of who they knew and had lunch with. Promote based on knowledge and past work experience.

No, I would not recommend this company to a friend

I have been working at PFSweb

Pros – Everyone has a chance to make an impact.
Management seeks feedback.
If you want to be in eCommerce, this is the place.

Cons – There isn't much of a downside. The company needs to manage it's customers, not the other way around.

Advice to Senior Management – Stay focused on the path.

I worked at PFSweb full-time for more than 3 years

Pros – Very fun culture and a very young company. A really great college recruit program

Cons – Managers lack experience on managing people. Promotions are done twice a year and are not directly tied to your work or your salary. You don't get an increase until your annual review. Very political company and you have to make sure all the VPs not only know you but like you in order to be promoted.

Advice to Senior Management – More feedback and more one on one time with direct reports.Don't wait until there is a problem to engage.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

I have been working at PFSweb full-time

Pros – West coast start-up feel. Wonderful new offices. Opinions are sought out and heard. You will be given the chance to make an impact.

Cons – As a growing company, there is always a lot of work to be done. Not really a con in my opinion but if you are looking for a job to just surf the web all day, this place isn't for you. Hard workers who expect the same from other employees.

Advice to Senior Management – Expand the mobile reach. Need to add an app (iOS/Android) development team.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

I worked at PFSweb

Pros – Can't think of any. It;s just a job, I guess not a career.

Cons – This company is a hot mess in all sense of the word. They do not care at all who they hire. I believe they look for people who come from bad backgrounds like south dallas and poorer areas and pay them between 10-11.50. The calls are horrible and some accounts I would avoid as much as possible. There is a huge amount of black and gay people hired here. I don't really care about that but it's a huge influx of blacks in the main call center and white in the management department. Trainning is bad, and a majority of the people here are extremely unprofessional. I saw three woman put in hair tracks in the lobby of the building. You JUSt DONT do that at any company. Turn around is horrrible almost 60% every year. That means every year 60% of the people you began to work with will not be there at the end of the year. It is always extremely easy to be hired on due to the high turn around rate. Just apply in person or with prostaff and you will hired one during the holiday season. However i would not recommend this company. Again pay for call agent is between 10-11.50 not less. With the insurance taken out you will be making less per hour. Over all, you have better luck at a good job with Albertsons or Korgers than here.

Advice to Senior Management – Hire better people get better results. Hire a ghetto mess get a ghetto mess result

No, I would not recommend this company to a friend

I worked at PFSweb

Pros – the pay was normal, location accessible

Cons – management are dumb
no benefits
pay could be better

Advice to Senior Management – take the advice of the employees instead of firing them over some bull posted on social sites

I have been working at PFSweb

Pros – Central location with easy acess to highways and byways. Nice facility with building maintenance and security. Human Resources available on a daily bases. Computers setup and networked for good communication with co-workers and performing the job. Morales is focused around the employees checking their attitude at the door. You only have to do the best you can on job tasks and duties. Quality Assurance is highly focused on meeting the demands of the client and making sure the agent is receptive to one on one reviews. Avaya phones systems are setup to be used which gives the agent good time management focus. Intranet is used to assist the agent in keeping their knowledge focused on updates weekly from the clients prospective. Management does assist employees with hand outs and attend to agents when you raise your hands high in the sky.

Cons – The training session was unorganizated and lacked qualified trainers in my opinion. New employees and contractors were fired on the spot if found sleeping during breaks or if their cell phones were seen during training classes because PFSwebs policy is no cell phones or sleeping on the job. The Corporate culture is hard to adjust to because they are very layed back not as approachable. Poor communication is somewhat shown from management its obvious they seem to not use all of their resources. I do not like their 6 point system which marks you late even if you are one minute late. In my opinion, the team leads are chosen unfairly because they come right out of the training classes with everyone else which means their salary is in the same range as the agents. Sometimes you are graded on things which the company hasn't completed but management and Quality Assurance do expect you to just acknowledge what is presented. I have experienced being talked down to instead of talked to like an adult. Supvisors are too booged down with work which they do not have time to talk to customers on the phone or really mold their teams.

Advice to Senior Management – Clearly define what your company culture is by being inclusive of all employees which dedicate themselves to your company. PFSweb should want people that is going to be loyal to your company. Take criticism from your employees they are doing the work you don't have to perform so offer them something for moral on those things they do well on. Create a formal management training class for those in management even those chosen to be Leads in leadership roles. Learn to analyze the full scope of the business and clients needs before making a decision to think that your suggestion is better in handling internal incidents. Refrain from talking down to employees instead of encourging them to perform better or offering them an alternative on how to do things. Eliminate the culture of gossip it destroys a business because when someone starts the gossip eventually it gets back to those who started it in bad light. Try to minimize the conflict. Conflict is used to empower groups not to exclude those wanting to be valuable employees. Communication is broken at PFSweb. Microsoft Outlook is not offered to agents so they are not connected to the company in this electronic age even if it was connected offline but internal only it would be better. Another problem with communication is announcements of changes it is never communicated just an immediate change only news sought is from down the grape vine. When information is received it is something that is not right. Initate a true branding and mission plan for those working with you to strengthen your business entity with your competitors. Finally, try not to ask employee to do things that you will not do. Meaning if you want a perfect staff make sure you as management are adhering to the same rules of engagement. If employees can not use cell phones at work management or eat at work stations you should not either or if management enlist to distributing handouts in a rough draft form do not think its acceptable because management want it to be considered a final when a thesarus or dictionary could have been used.

No, I would not recommend this company to a friend