PNC Financial Services Group

  www.pnc.com
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PNC Financial Services Group Reviews

Updated Jul 26, 2014
All Employees Current Employees Only

3.2 1,024 reviews

77% Approve of the CEO

PNC Financial Services Group President and Chief Executive Officer William S. Demchak

William S. Demchak

(239 ratings)

60% of employees recommend this company to a friend

Review Highlights

Pros
  • If you work anyplace other than retail banking PNC values employee work life balance(in 92 reviews)

  • Great starting salary with good benefits and exposure to senior management(in 68 reviews)


Cons
  • upper management no clue what's going on with the new universal branch idea(in 48 reviews)

  • Work life balance could be better depending on what department you are in(in 21 reviews)

1,024 Employee Reviews
Relevance Date Rating
in
    • Work/Life Balance
    • Comp & Benefits
    • Career Opportunities

    2 people found this helpful  

    Old Boys Club

    Anonymous (Former Employee)

    ProsFlexible schedule, good amount of vacation time, off for bank holidays

    ConsA large company, but I felt like there was no room for advancement. Each department is its own silo, not only do you not know their positions, you're lucky to know their names.
    I was constantly overlooked for promotions and new positions - they always seemed to go to men, even if they were less qualified. You really have to know people to advance here and they make it hard for you to do that.

    Advice to Senior ManagementIf you want your employees to grow, as well as your business, you need to encourage communication and cooperation.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    3 people found this helpful  

    Good at fist, but after a few years it was terrible

    Anonymous (Former Employee)

    ProsThey allow a Felxible work environment

    ConsHiring people from outside the bank with a higher salary. Hard to advance. Better off leaving and coming back to make a decent salary

    Advice to Senior ManagementPay the people you have if you want good workers to stay

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Performance

    Anonymous Employee (Former Employee)

    ProsGood medical coverage/flexible hours/401K/investment opportunities

    ConsFrequent turnover due stress on lower level employees expected to meet unrealistic goals. Upper management does not seem to take into account the culture of each branch and it's surrounds to tailor to demographic. Bottom line seems to be only benchmark.

    Advice to Senior ManagementRead Cons above and try to seek suggestions (not via intraweb) from employees. I truly enjoyed the environment until the pressure was put on sell, sell, sell a product vs. the imagined perception of putting customer satisfaction first.

    No, I would not recommend this company to a friend

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Customer Service Associate

    Customer Service Associate (Former Employee) Indianapolis, IN (US)

    ProsGreat entry level job to start if your looking to get experience in the banking/finance industry. Overall, I thought it had a great work/life balance, good training classes and management actually valued there employees. Definitely opportunities for advancement, just depends on how much effort your willing to put forth. It honestly depends on what branch you end up at and the type of management there, it could be great place to work or not.

    ConsLow pay scale even with bonus incentives and good yearly reviews. Promotions as well, just depends on your pay grade.

    Advice to Senior ManagementBetter compensation plans for the lower end employees.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    I was a customer service representative for PNC Bank in Louisville, KY

    Customer Service Representative (Former Employee) Louisville, KY (US)

    ProsI enjoyed the people that I worked with. Everyone was nice and helpful.

    ConsI didn't understand some of the programs implemented at the time.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    Lack of communication

    Care Center Consultant (Current Employee) Pittsburgh, PA (US)

    ProsDirect supervisor and department leads are for the most part great and helpful. Good coworkers, good 401K match, and fair amount of paid holidays and sick days. Good incentive structure as well. If you perform, you will get paid.

    ConsBase salary is horribly low, especially when compared to other major call centers in the Pittsburgh area. Many other call centers seems to pay nearly 50% more starting than PNC, and it causes high turnover, and not the best candidates to apply for the job. Raises are nearly non-exsistent. Goals change and shift constantly, and upper management does not communicate goals well. Communication between departments is also horrible. Work life balance, an area PNC seems to pride itself on is horrible in the care center. Vacation days are constantly blocked out, and if you want a Friday or Monday off, you better know about 5 months in advance, and even then you will probably not get the day off. Call quality is also very nit picky, and very subjective.

    Advice to Senior ManagementCompensate more! You will save money in the long run by keeping employees around and not having to constantly train new ones. Also, open up better communication lines through different lines of business. Follow through on your promise of work life balance, and change the quality monitoring process.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Low pay

    Financial Sales Consultant (Former Employee) Kalamazoo, MI (US)

    ProsYou could earn fair bonus if you weren't especially lazy. If you sat next to a fun person it wasn't so boring. Lead are generated for you from a list of current and former bank customers. Alright amount of paid vacation. Management was caring and understanding.

    Consno simulation. extremely boring you are on a dialer and just wait for someone to pick up their phone. bank customers are super confused when you call them creates a level of distrust with otherwise loyal customers.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Good benefits but salary is very low

    Financial Sales Consultant (Current Employee) Greensburg, PA (US)

    ProsIt's a job and it pays the bills. Kind of!

    ConsTo sales driven. Expect to much out of employees. Long hours sometimes 11 hour days. Plus working weekends.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Senior fiduciary tax accountant

    Senior Tax Accountant (Current Employee) Philadelphia, PA (US)

    ProsRequirements for position is very high on educations. MBA JD, CPA is required with at least 5-7 years experience.

    ConsPosition is subject to being outsourced due to compatible companies.

    Advice to Senior ManagementBe very careful when posting these types of positions . Pay has to be comparable to other companies and pay grade, therefore, the experience need to match position.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Good learning techniques for customer service industry.

    TBS (Current Employee) Indianapolis, IN (US)

    ProsWork/life balance, career opportunites, and the bank offers pension plan along with option to purchas stock.

    ConsThey should be more open to negotiating salary for those who meets the requirements, have a degree and the banking experience.

    Advice to Senior ManagementIt's not only about the sales. Stop basing performance job appraisals on sales alone. Its a c ombination of sales, risk management and customer service. Do more than a 2% raise when the US average for the year is 3% if you rate that employee has meets all expectations. Rating an employee as such and giving a less than average raise percentage is not showing them that they have met all expectations. It shows that you are trying to save the P&L for your bonus check at the end of the year and no appreciation for your employee who helped you with branch goals.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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