PNC Financial Services Group Reviews

Updated 25 August 2014
Updated 25 August 2014
1,074 Reviews

3.2
1,074 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
PNC Financial Services Group President and Chief Executive Officer William S. Demchak
William S. Demchak
257 Ratings

Review Highlights

Pros
  • If you work anyplace other than retail banking PNC values employee work life balance (in 92 reviews)

  • Great starting salary with good benefits and exposure to senior management (in 68 reviews)


Cons
  • upper management no clue what's going on with the new universal branch idea (in 48 reviews)

  • Work life balance could be better depending on what department you are in (in 21 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Customer Service Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Saint Louis, MO (US)
    Former Employee - Customer Service Representative in Saint Louis, MO (US)

    I worked at PNC Financial Services Group full-time for more than a year

    Pros

    PNC is a wonderful company. It has an opportunity for growth, and works with its employees to help them grow. The pay is competitive and there are good benefits. Each branch is a little different, but overall every branch works to give each customer a great experience.

    Cons

    I didn't experience many challenges working there. It was a great place to work. I loved my job and my branch worked well together.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 3 people found this helpful  

    Dissapointed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Administrative Coordinator  in  Miamisburg, OH (US)
    Current Employee - Administrative Coordinator in Miamisburg, OH (US)

    I have been working at PNC Financial Services Group full-time for more than 10 years

    Pros

    Benefits pretty good, strong community involvement.

    Cons

    A 2% increase for an exceeds expectations review is discouraging at best. Sad to say they don't pay their employees what they are worth. Work life balance could be better depending on what department you are in.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    I have had a great experience at PNC and am sad to be leaving the company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Document Procurement Processor/Setup  in  Downers Grove, IL (US)
    Current Employee - Document Procurement Processor/Setup in Downers Grove, IL (US)

    I have been working at PNC Financial Services Group full-time for more than 3 years

    Pros

    I started in 2009 and since then I've gone from my starting position to one that was created then back to my original position. I like working here because the salaries are competitive, the benefits are good and I love the people I work with as well as my boss. They have a 401K match, pension and various other great benefits. To be fair I am in an introductory position with no incentives which takes the pressure off, even though I still have to hit a quota. I work at the Downers Grove, IL location.

    Cons

    I am being let go from the company effective in September because the position that I was in was "eliminated" which I am still mad about. They promised that it would be a great career path to processing, then a year later, they got rid of it and the duties of the position were absorbed into another one. Other than that, like a lot of the other reviews on here, the most you can get as a salary increase with moving to another position is 10%. Other than that, I don't have any cons as this is the best company I have ever worked for. I am trying to find other employment right now before my severance date in September. They also have a very generous severance package which helps out a lot.

    Advice to ManagementAdvice

    Don't offer a position that is going to be a gateway to another position then take it away. This has thrown my whole career out of whack and with it being such a tough time in the mortgage industry right now, I might not even be able to get another job in the industry. Salary increases should be higher especially when going from one department to another.

    Recommends
    Neutral Outlook
    Approves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    Great Company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Sales Consultant  in  Wanaque, NJ (US)
    Current Employee - Financial Sales Consultant in Wanaque, NJ (US)

    I have been working at PNC Financial Services Group full-time for more than a year

    Pros

    Love the people in this company! Management is always pushing me to go further in my career.

    Cons

    In-Store hours are a little strange...

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Awesome company to work for. Good pay, pension, 401(k) and health benefits.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Banking Consultant
    Former Employee - Banking Consultant

    I worked at PNC Financial Services Group full-time for more than 8 years

    Pros

    Career growth. Base salary plus quarterly bonus based on sales. Fun environment and the training program is great.

    Cons

    Regional Manager not very supportive and unqualified to handle workload. It caused a lot of problems to trickle down to branch level.

    Recommends
    Positive Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    It is a ever change place of business.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Credit Card Consultant  in  Kalamazoo, MI (US)
    Current Employee - Credit Card Consultant in Kalamazoo, MI (US)

    I have been working at PNC Financial Services Group full-time for more than a year

    Pros

    Time-off is great in the call center we have flex time where you can take time off without question and do things that you need to do. Vacation is wonderful and benefits are great except we no longer have PPO with the deductible. You get quarterly bonuses and that is based off your performance such as call time, adherence to schedule, quality call listening, and lastly customer survey ratings, and sales consultants get revenue credits. Promotions are competitive and you have to apply for them. You have plenty opportunity to move from one department to the next. Also the atmoshpere is friendly.

    Cons

    It is stressful as things are constantly changing to reflect federal and state regulations and also market needs. Some customer have a sense of entitlement about the banking relationship they have with PNC. The Leaderships varies based off who team you are on so switching teams means you can go from a boss with relaxed standards to someone who goes by the book 100%. Dress code sucks as I love my jogging pants and SIT FOR 8 hours. Also the CEO is a dumb he rarely answers the question that people ask during the call center meetings that happen about every 6 months.

    Advice to ManagementAdvice

    More compenstation would be nice

    Recommends
    Positive Outlook
    Disapproves of CEO
  8.  

    The job is laid-back and a lot of freedom is given for an individual's work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Systems Analyst
    Current Employee - Business Systems Analyst

    I have been working at PNC Financial Services Group as an intern for less than a year

    Pros

    There is a good work-life balance. The job provides flexibility. A lot of free reign on what to do with projects is given, though it can be interpreted as "lack of guidance/direction" depending on the person.

    Cons

    Perhaps some more development could be offered. The compensation is acceptable. Perhaps more responsibility and additional projects can be given to further challenge an individual.

    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Wish I had started on this track years ago!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bank Teller  in  Decatur, IL (US)
    Current Employee - Bank Teller in Decatur, IL (US)

    I have been working at PNC Financial Services Group part-time for less than a year

    Pros

    Work-life balance, nice helpful friendly coworkers who are not gossips, branch manager that is fair and cares about work ethics.

    Cons

    Not any that are solo horrible to mention

    Advice to ManagementAdvice

    Bring up more worthy and professional minorities and women up in the ranks of senior management. Don't be afraid to promote from within!

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Breeding disgruntled employees that hate each other.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teller  in  Melbourne, FL (US)
    Former Employee - Teller in Melbourne, FL (US)

    I worked at PNC Financial Services Group part-time for less than a year

    Pros

    Company core values are great. However, this company has a long history of acquiring other banks which makes it the prime breeding ground for disgruntled employees. Retaliation is a very real thing in this company.

    Cons

    The pay was ok. Employee turnover is excessive. That's great for someone looking to move up fast. Until you realize you hate your job. Customers are the best part of coming to work at this place.

    Advice to ManagementAdvice

    ABM is a waste of money on your P&L. Eliminate the position. Teller supervisors are better equipped with the knowledge to grow the business.

    Recommends
    Negative Outlook
    Approves of CEO
  11.  

    Stay Away!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Banker  in  Grand Rapids, MI (US)
    Current Employee - Personal Banker in Grand Rapids, MI (US)

    I have been working at PNC Financial Services Group full-time for more than a year

    Pros

    People you work with. Customers are great as well in understanding corporate policy and why we as branch employees have to do certain things such as "Welcome to PNC" and often joke around with us due to that.

    Cons

    Lots of arm chair quarterbacking from Senior Management who have no clue what is going on and have egos the size of Texas. The lobby engagement aspect is comical as customers often comment about how silly the constant "Welcome to PNC" is. This organization is driven by fear based motivation, threatening write ups and termination for not meeting goals. Goals are not based on nothing, rather it is simply throwing a number out there with no basis if the goals are feasible and attainable. For instance if for the past two years a branch has averaged 40 accounts per month, somehow the simpleton management members fell 65-70 is a feasible goal and hold branch employees accountable for those mysterious numbers that are unlikely to be reached

    Advice to ManagementAdvice

    Please, become more in touch with employees. After all it is employees that make the organization successful. Do not set goals that are not attainable and goals are not attainable just because you say they are. Listen to branch employees who relay to you what customers are saying and act on it! Do not just brush it off due to the fact you feel branch employees are a dime a dozen. Just because you worked in a branch over a decade ago does not mean you know what it is like today. Implement a program where each regional and market manager spend a week per month at a branch doing everything branch employees do such as cross selling and handling teller transactions, at that point you may be more fit to implement sales goals.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

Worked for PNC Financial Services Group? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.