PetSmart

www.petsmart.com

PetSmart Reviews

Updated 25 January 2015
Updated 25 January 2015
1,218 Reviews
3.2
1,218 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
PetSmart CEO David K. Lenhardt
David K. Lenhardt
262 Ratings

Review Highlights

Pros
  • Professional; working with animals is rewarding; decent pay; good team (in 97 reviews)

  • I started out as a part-time dog trainer, but went to full time in a few months (in 38 reviews)


Cons
  • I was in the salon And asked to move to full time groomer for 6 months (in 58 reviews)

  • Think twice before signing up for this, or apply for cashier or pet care department (in 50 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Exceptional company with great benefits and employee training.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at PetSmart full-time (less than an year)

    Pros

    Benefits, structure, training, pay. I was upper level management.
    Loved working with pets and pet parents!

    Cons

    Only con is the top management at location where I worked.

    Advice to ManagementAdvice

    District level management should have better communication with store level employees about store direction.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Good place to start, though not a lot of advancement opportunities.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Las Vegas, NV (US)
    Current Employee - Anonymous Employee in Las Vegas, NV (US)

    I have been working at PetSmart full-time (more than 3 years)

    Pros

    The company as a whole has some great ideas in place to keep employees happy. Management has a lot to do with employee relations. The open door program is honestly usable and they are willing to accommodate with your schedule.

    Cons

    The training for pet care and grooming are rushed and subpar. The customers always think they are right and know best. The management would work much smother if they were to communicate with associates. The pay is low for the amount of work bathers, groomers, or pet care specialists do.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    My time at Petsmart has been educational and rather fun.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate/Cashier
    Current Employee - Sales Associate/Cashier

    I have been working at PetSmart part-time (more than an year)

    Pros

    Working with animals, talking with customers and always learning something new.

    Cons

    Not having enough people sometimes when we really need it.

    Advice to ManagementAdvice

    When it comes to the donations, don't breathe down our necks to sell, sell, sell... We're selling as much as possible, but when you are demanding we sell them it sort puts the cashiers off their game.

    Recommends
    Positive Outlook
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    I loved working at PetSmart!!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pet Care Specialist in Bloomingdale, IL (US)
    Former Employee - Pet Care Specialist in Bloomingdale, IL (US)

    I worked at PetSmart part-time (more than an year)

    Pros

    -Flexible hours
    -steady pay
    -Training is thorough and familiarizes you with their products and store layout
    -Great coworkers!

    Cons

    -retail hours
    -Aggressive customer pets in need of training
    -fishy smell

    Advice to ManagementAdvice

    I would have worked there longer if there wasn't management drama that should have been conducted outside of work. Personal growth was great, and I was recognized for all the hard work I put in!

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    I enjoyed working for this company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at PetSmart

    Pros

    I enjoyed the fact we made commission

    Cons

    I dont think the right things are being done to get the right people into training positions, which gives them a bad name for training.

    Recommends
  7.  

    Cares

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in Spanish Fort, AL (US)
    Former Employee - Cashier in Spanish Fort, AL (US)

    I worked at PetSmart

    Pros

    Cares about people's pets promotes team work good hours nice environment nice manager good pay and good training offers room to grow

    Cons

    Hard to keep good items in stock picking up messes

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Very Welcoming

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at PetSmart

    Pros

    Welcoming environment, good first job

    Cons

    Hours not flexible for students

  9.  

    Petsmart is a great company to work for; especially if you care about pets. Plenty of growth opportunities.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Support Manager in Los Angeles, CA (US)
    Former Employee - Support Manager in Los Angeles, CA (US)

    I worked at PetSmart part-time (more than an year)

    Pros

    The customers are great and it is a fun atmosphere.

    Cons

    It can be a little stressful just like any job.

    Recommends
    Neutral Outlook
  10.  

    Day 3 at Petsmart

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Associate in Nashua, NH (US)
    Current Employee - Store Associate in Nashua, NH (US)

    I have been working at PetSmart part-time (less than an year)

    Pros

    Thoughtful, caring, goal oriented, friendly, kind, cheerful

    Cons

    At the moment, I don't have anything negative to say. Not sure i'll be able to find anything either.

    Recommends
    Positive Outlook

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