PetSmart
3.1 of 5 787 reviews
www.petsmart.com Phoenix, AZ 5000+ Employees

PetSmart Reviews

Updated Apr 14, 2014
All Employees Current Employees Only

3.1 787 reviews

                             

84% Approve of the CEO

PetSmart CEO David K. Lenhardt

David K. Lenhardt

(91 ratings)

53% of employees recommend this company to a friend
787 Employee Reviews
Relevance Date Rating
in

Review Highlights

Pros:
  • "Its fun to work with animals all day Helping out with the adoptions is very fun"
    in 59 reviews
  • "Excellent medical benefits for full time staff"
    in 26 reviews
Cons:
  • "They don't seem to care that you have an over full time college schedule or any other life"
    in 37 reviews
  • "I think three interviews is a little much for a pet care associates"
    in 29 reviews
  • Show more review highlights

Reviews

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

1 person found this helpful  

Lovely

Pet Care Specialist (Former Employee)
Sand City, CA (US)

I worked at PetSmart part-time for less than a year

ProsThe pay was decent for an entry-level position, the management worked with me for good hours and showed appreciation for me. Most customers were happy to be there and enjoyed sharing stories about their pets. Earned vacation time as a part time employee!

ConsSome of the lower-level managers didn't care at all and were not well trained and would sit in the office avoiding customers or calls for assistance.

Advice to Senior ManagementOffer employees a way to anonymously submit reviews of their peers, managers and coworkers.

Yes, I would recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

Good Place to Start Off

Lead Pet Care Specialist (Former Employee)
Mount Pleasant, MI (US)

I worked at PetSmart part-time for more than a year

ProsIt appears they really care about their employees. Nice perks you can sign up for even if you are only part-time. Good raises to start off with for the 1st year. A lot of training videos that basically sum up everything you already know, but it is nice as a refresher on some things. A great chance to grow within the company. Management tends to be very helpful and realize that we're human and mistakes do happen so you aren't always afraid to be fired.

ConsThe rules can occasionally protect employees that shouldn't be there as long as they are. The training videos can be a hassle at times. Sometimes it seems like they change policies only to go back to how it was after a couple weeks/months.

Advice to Senior ManagementThey do a pretty good job of trying to get reviews and advice from the employees. Keep it up.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

Everything is looking great so far!

Pet Care Associate (Current Employee)
Sewell, NJ (US)

I have been working at PetSmart part-time for less than a year

ProsI am excited about the perks: one free training course for your pet, employee discount, weekly pay, etc. Outlook is great. Was told I would be able to contribute creatively to the group.

ConsI haven't been working long enough to determine any serious cons. I will update when I find out any!

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

I've enjoyed my time here, but also ready to move on.

Sales Associate/Bather (Current Employee)
DeKalb, IL (US)

I have been working at PetSmart part-time for more than a year

ProsGreat environment with the other employees, team atmosphere for the most part. Enjoy the ability to work multiple positions through out the store. They were very flexible with my schedule through schooling.

ConsMiddle management is usually very swamped with daily tasks/problems and sometimes fail to communicate pointers to associates to get ahead of those problems.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

1 person found this helpful  

Great Company

Anonymous Employee (Current Employee)

I have been working at PetSmart

ProsThe customers are awesome and make the job fun!

ConsNo cons that I can think of!

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

Great place to work

Cashier (Former Employee)
Tampa, FL (US)

I worked at PetSmart part-time for more than a year

ProsThe customers...they love their pets and they are all generally nice.

ConsCompensation....negotiate your salary...it sucks to find out people getting paid more than you for doing the same job

Advice to Senior ManagementContinue to promote a work life balance

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

Friendly, caring culture

Learning Team @ SSG (Current Employee)
Phoenix, AZ (US)

I have been working at PetSmart full-time for more than a year

ProsCasual dress code, dog friendly office, on-campus Starbucks, collaborative work environment, opportunities for development, inspiring place to work, shared goals and strategies,

ConsSome departments have odd organization structures, sometimes forced collaboration can impede productivity, the environment is sometimes territorial instead of competitive, which lowers productivity

Advice to Senior ManagementContinue along the path of making changes for the better, they are very apprecieated! (i.e. Lync, wireless, byod, casual dress, etc.)

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

Great Opportunities

Store Manager (Former Employee)

I worked at PetSmart full-time for more than 8 years

ProsDiscount on merchandise. Excellent career opportunities if you have managers that like you.

ConsAlways asked to do more with less. There are labor cuts every year.

Advice to Senior ManagementYou speak of caring about your people yet you continue to make it harder for hourly associates to build a career at PetSmart.

Yes, I would recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

average

Support Manager (Current Employee)
Murrieta, CA (US)

I have been working at PetSmart full-time for more than 3 years

Prosgood environment overall, and can be fun

Conslots of work, low pay

Advice to Senior Managementpay more

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

Pet Care Associate

Anonymous Employee (Former Employee)
Plymouth, MN (US)

I worked at PetSmart part-time for more than 3 years

ProsPetSmart was my first real job and I really enjoyed working here. It's a very fun environment with a lot of fun people. I felt they did a good job on teaching employees about the animals and products we were selling. I also felt there was a good opportunity to move up in the company.

ConsAt times we were very understaffed which became stressful. The pay is also relatively low. The management listens to you about things that could be improved, but never really makes the changes.

Yes, I would recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review
RSS Feed Embed

Worked for PetSmart? Contribute to the Community!

PetSmart Videos

Loading...

PetSmart – Why Work for Us?

Company Information PetSmart, Inc. (NASDAQ: PETM) As the largest specialty pet retailer of services and solutions for the lifetime needs of pets, we employ approximately 52,000 associates and operate 1,278 stores and… Full Overview

Provided by employer [?]

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at PetSmart reviews and ratings - including employee satisfaction and approval ratings for PetSmart CEO David K. Lenhardt. All 787 reviews are posted anonymously by PetSmart employees.