Pier 1 Imports
3.0 of 5 429 reviews
www.pier1.com Fort Worth, TX 5000+ Employees

Pier 1 Imports Reviews

Updated Apr 21, 2014
All Employees Current Employees Only

3.0 429 reviews

                             

70% Approve of the CEO

Pier 1 Imports President, CEO, and Director Alex Smith

Alex Smith

(250 ratings)

53% of employees recommend this company to a friend
429 Employee Reviews
Relevance Date Rating
in

Review Highlights

Pros:
  • "Employee discount, mostly friendly customers, fun products, Reasonable hours"
    in 52 reviews
  • "Most of the people are fun to work with, and extremely enthusiastic"
    in 15 reviews
Cons:
  • "They push you to get customers to sign up for the company credit card like your job depends on it"
    in 71 reviews
  • "It's only part-time, unless you're the assistant manager or store manager"
    in 29 reviews
  • Show more review highlights

Reviews

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

Fun but high pressure could never live on 12 hrs a week at $10 an hour if I was lucky 16 hrs but love the discount!

Night Manager Step Down to Clerk (Former Employee)
San Clemente, CA (US)

I worked at Pier 1 Imports part-time for more than 5 years

ProsLove Pier One products and the discount especially on discount items.

ConsPier One is a fun place to work, so if you are board at home its a great job to get out of the house. To pay bills and eat that is a different story its not going to happen. They hire way to many people so there is not enough hours to go around and the pay sucks.

Advice to Senior ManagementHire less people and give more hours to the employees that have been so loyal. I worked for Pier One for
5 years and at time needed money to eat and pay bill but yet I had a lot of Pier One merchandise and only 12 to 15 hour a week. I worked 15 year in the grocery industry and the hours always went to the people that had senoriority so this was big change for me and they lost a very good employee because of it.

No, I would not recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

Store manager

Store Manager (Former Employee)

I worked at Pier 1 Imports full-time for more than 3 years

ProsGreat merchandise, fun atmosphere engaging customers, rewarding work.

ConsOften unrealistic expectations. Heavy work load. Difficult to maintain staff because of low pay vs. expectations.

Advice to Senior ManagementAllow Store Management more control.

Yes, I would recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

Last Resort Job

Sales Associate (Former Employee)
Saint Louis, MO (US)

I worked at Pier 1 Imports part-time for less than a year

ProsThe inside of the store looks beautiful and is constantly adapting to its' customers. There's a very professional atmosphere that is kept at all times. If you're doing stock in the least you're allowed to work alone (I didn't prefer) and listen to some tunes.

ConsThe work that you put in to make the store highly appealing is clearly not worth it. I'm not trying to be sexist in any fashion when I say this, but with myself being the 2nd male to work in that store location .. I had always felt beneath all the other co-workers simply because I was labeled as the guy to help with lifting heavy items in which I can understand that other people need help, but when it took me away from my work quite often I had a hard time finishing up my own work (stock).

Besides that, for the work that is put into the store the pay is significantly lower than what it should be, the hours aren't too to flexible with your particular schedule unless they (the manager/assistant manager) really enjoys your company and wants to have you around as often as possible. When you're there I understand you're getting paid to work, but again .. You're asked to do some things that isn't considered sane or what was within' your job description.

Advice to Senior ManagementUnfortunately, I was in the Sales Associate position and so I couldn't distribute accurate information.

No, I would not recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

Nice people, low pay.

Sales Associate (Former Employee)
Frederick, MD (US)

I worked at Pier 1 Imports part-time for less than a year

ProsNice coworkers who took the time to train.

ConsLow pay, not enough hours. They really push you to provide customer service, even when it's obvious the customer does not want to be bothered.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         

 

OK Place

Driver (Current Employee)
Abingdon, MD (US)

I have been working at Pier 1 Imports full-time for more than a year

Prosfast paced and fast paced

Consnot always safe not always safe equipment

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

1 person found this helpful  

Fun environment, but job not for everyone

Sales Associate (Former Employee)
Reno, NV (US)

I worked at Pier 1 Imports part-time for less than a year

ProsBeautiful store, always good music playing, nice co-workers, vast majority of customers are friendly and easy-going, employee discount, store dollars at Christmas. Despite my complaints below , I still mostly enjoyed working here, even if the job wasn't for me in the end.

ConsEvery now and then having to hoist or retrieve large, heavy furniture from tip top shelves while balancing on ladders. While that would definitely be a two person job, still scary.

Constant pressure to sell the store credit card.

Very little hours if you didn't sell the credit card

Not introvert friendly. In other words, if you're the type of person who:

Is friendly but doesn't necessarily care about making instant friends with each and every co-worker

Embodies a subtle, less in-your-face sales approach,

Is a more independent minded individual who prefers to learn and be left on their own to grow and develop, with the occasional question to help that process every now and then,

then you may not enjoy your time with this company.

Granted, while this is typical of most group work environments, given the small number of people you work with on the floor at any given time, these issues become magnified and a sort of clique-like environment develops. In the case of my store, that seemed to explain why certain associates were readily given tasks or asked to help out with projects while other associates were ignored. Even if I volunteered my help, there were times in which I'd be met with a sort of you-can't-sit-here, high school cafeteria vibe.

Having to deal with certain managers who have a massive chip on their shoulder. I can't tell you how many times I've been told to "not be afraid to ask questions" then have that same person turn around and act annoyed or put off by any question I might have and give me a very curt response..
I kid you not, after trying to explain to one manager in particular that I didn't know how to properly organize the lamp section, and that I needed help she snapped "I SHOULDN'T HAVE TO!" She acted like I was lying when I said no one had ever shown me how to properly do that task in all the time I'd worked there.

OR, depending on the manger, having your every move, every word, scrutinized, because they mistakenly assumed that if you're naturally quiet and soft spoken, you must lack confidence and that you need your hand held at every turn. It got the the point where no matter what I did to help customers, no matter how much knowledge I displayed, the manger would misinterpret the situation to look as if I had acted timid and uninformed when that was far from the case.
For example, I once asked a customer a couple of questions regarding a product she was looking for, but we were both having trouble finding at its normal location. She wasn't sure of the actual name of the product, so I did some research on our inventory system, and right before she was about to give up and leave, I found something and asked, " Is it beer steins you're looking for?" and that was EXACTLY what she needed. And yet I ended up getting a lecture from a manger about my lack of product knowledge, (as part of a larger lecture about my supposed lack of confidence in general) because she misheard me and thought I'd asked "DO WE HAVE beer steins?" It was at the point where I knew based on experience that trying to correct the misunderstanding would be an act of futility.

Advice to Senior ManagementLISTEN TO YOUR EMPLOYEES.

If a person works best independently with the occasional critique, allow that person their space. Don't insist on micro-managing that person because that only makes things worse.

Conversely, don't make employees feel like they can't approach you with questions to improve their knowledge and skill. We want things to run as smooth and productive as you do. We know that you're busy, but which wastes more time in the long run, taking two minutes to answer a question or help with a task, or having to fix mistakes from uninformed employees?

Actually take in and process what your employees are saying. Don't just give out the first automated, knee-jerk, contradictory response that comes to mind. I can't tell you how many times where it was abundantly clear that a manager didn't really focus on what I said, that they just skimmed the surface of the conversation and came up with a response that was only marginally relevant to the issue.

Stop assuming that quiet people don't have sales skills. We simply have a different approach that can work just as well, if not better, depending on the situation. You cannot force people to be extroverts. It is not a superior way of being and working against an individual's natural abilities is a recipe for disaster.

No, I would not recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

ok part time work

Store Associate (Former Employee)
Saint Louis, MO (US)

I worked at Pier 1 Imports part-time for less than a year

Prosgreat company more training needed

Consmore hours and more training

No, I would not recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

It's like any other retail job.

Sales Associate (Current Employee)

I have been working at Pier 1 Imports part-time for more than 3 years

ProsIf you like the products, it's nice to get the discount. If you have a good store manager calling off is easy and they work well with school commitments. It's also very easy to relocate.

ConsThe pay is terrible and annual raises are only $0.10-0.15. My raises seem nonexistent when minimum wage goes up. There isn't a whole lot of room for advancement. They is a lot of lifting, ladder climbing and furniture moving.

Advice to Senior ManagementTake a moment to figure out what your associates do on a daily basis, it's much more then you are paying them to do.

No, I would not recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

It was very fun!

Sale Associate (Former Employee)
Ocala, FL (US)

I worked at Pier 1 Imports part-time for more than a year

ProsYou get the opportunity to work with different people from all walks of life as well as interact with the customers.

ConsThe pay wasn't the best and you sometimes have to work with nasty customers.

Advice to Senior ManagementGive a raise to people who have been there five years or more.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

Great Company; Little room for advancement.

Store Manager (Current Employee)
Hartford, CT (US)

I have been working at Pier 1 Imports full-time for more than 8 years

ProsGreat benefits, work/life balance, experienced management, constantly evolving company. Stores provide an immersive retail customer experience that is ahead of the curve in retail.

ConsLittle room for advancement past the store management level, big step between assistant and store manager, training gaps exist in onboarding of external new hires at management level.

Advice to Senior ManagementContinue developing your training program. Company must convert to a big box mindset to succeed with new initiatives rolling out.

Yes, I would recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review
RSS Feed Embed

Worked for Pier 1 Imports? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at Pier 1 Imports reviews and ratings - including employee satisfaction and approval ratings for Pier 1 Imports CEO Alex Smith. All 429 reviews are posted anonymously by Pier 1 Imports employees.